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blueprintfor:

delivering

it-as-a-service

Plan approved by:

nine steps for success

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2

blueprint for delivering it-as-a-service share this:

Oky, ow wh?Yuv g h maas (yu csay

chagg it asucu). Yuv

g h wk d (yu ss mad

ha cy ca). bu w wha?

Dvg it-as-a-svc has v

m chagg ha s day...

vuaza, va, uc, ad

hyd cud cmug a dascay

chagg hw it ds vd

svc dvy ad assuac.

Yu kw xacy wha yu d d,

h g qus s HoW d ?

i y h was sm kd u

hs
http://www.linkedin.com/shareArticle?mini=true&url=http://www.zenoss.com/in/wp_blueprint_delivering_IT_as_a_service.html&title=Blueprint%20for%20Delivering%20IT-as-a-Service&summary=9%20Steps%20for%20Success&source=www.zenoss.comhttp://www.facebook.com/sharer.php?u=http://www.zenoss.com/in/wp_blueprint_delivering_IT_as_a_service.html%20&t=New%20eBook%20from%20Zenoss%20-%20Blueprint%20for%20Delivering%IT-as-a-Service

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basd u xc wkg

wh Zss cusms wh hav

u hghy vuazd ad cud

asucus, w kw wha

aks aaz it-as-a-

Svc days v-chagg

chca vm. Wv u

gh a gudd s quss

hs bk h yu ud

yu u gg h j

d, ad d gh.

We e o!

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le e e...STEP #:

STEP #:

STEP #:

STEP #:

STEP #:

STEP #:

STEP #:

STEP #:

STEP #:

1

2

3

4

5

6

7

8

9

unified operations

maximum automation

model driven

service oriented

multi-tenant

horizontal scale

open extensibility

subscription

extreme service

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STEP #: 1unified operations

th s cud cmug ad vuazaa magyg h cmxy it as.

oas mus w maag a vm

wh h s dc cc w h

hysca dvcs ad h svcs g dvd.

i d vd svc assuac, as

mus hav vsy h a-m sa

h asucu hysca ad vua.

oy wh a hsc vw ca it maac v a csay chagg, -dmad

asucu.

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STEP #: 1unified operations

there is no way to optimize IT operations without a globalview o services and inrastructure eectiveness (costs vs.

service levels); additionally, the diversity and complexity

o data collected, resulting rom the tool diversity and

specicity, prevent us rom obtaining accurate globalinormation.

Je-Pee gb, Foee ay: iuue & Opeo Poeo

h://gs.s.cm/ja__gaa/10-03-18-asac_ay__as

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STEP #: 1

1

2

3

4

time to measure

Hw qucky ca yu accss a vw yu it

asucu?

Ca yu d hs hugh a sg vw d yu hav sch gh wh mu s?

Wh h s a mac ssu, s as cusd

xg h ssu dg h s ac?

Ca yu qucky s h ddcs w vua

svcs ad h hysca dvcs?

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8


STEP #: 2maximum automation

th y way sca days ag-sca it

as vm s mv m

as much h css as ss. Maagg

s husads m vua machs a

md cud vm qus auma

h sadad aach.

m vsg, mg,

d-vsg, it mus a sd

-dmad h quss h usss, wh

a h sam m maag cm c.

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9


STEP #: 2maximum automation

A combination o orces, including skyrocketing complexity andsevere economic pressure, are radically and irreversibly altering

the IT landscape. New methods, new unctional sourcing, and new

organizational structures are needed to address this onslaught, but

one theme is obvious throughout all o these approaches a need

to automate more o what you do in IT. The typical IT organization

wastes a signicant portion o its budget on inefciencies that only

get worse as complexity grows. Automate many o these tasks and

you become leaner and more responsive to business changes.

ge Odoe, Foee ay: it iuue & Opeo

h://www.s.cm//rsach/_as_2009_auma_dyssy/q/d/54531//2

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STEP #: 2

1

2

3

4

5

time to measure

is h a a ash w h sca yu it

asucu ad yu as sa?

Wha csss hav yu aumad ha dy adcc ms?

D ms wh sucs ak dvdua aayss

dy h mac cca svcs?

is dvm wkg wh as ds sm k

hy a d ams?

Ds yu cu it am aca auma hd ?

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11


STEP #: 3model driven

Maagg vuazd ad cud sucs a

sca qus h ay udsad h

ddcs h hysca wd. A hads-

aach w a k u wh h a

chag h cud.

Havg a a-m, md-dv aach

mg a yu hysca ad vua

sucs sus ha wh h s a chag

h vm, yu as am ca

qucky ad aumacay adjus h dmad sucs.

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STEP #: 3model driven

More than ever, we need to know where things are.Discovery and tracking o assets and applications in real

time is more important than ever: As congurations can be

easily changed and applications easily moved, control o

the data center requires complete visibility. Congurationmanagement systems must adapt to this new environment.

Je-Pee gb, Foee

h://gs.s.cm/ja__gaa/10-12-07-h_cud_chgy_chag

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STEP #: 3

1

2

3

4

5

time to measure

Ds h usss us yu caay dv dyamc svcs?

Ca yu acas uz h svcs hy d dmad?

Hw d yu u ad us it sucs wh hy a d?

i yu hav a sv ha ds g , ca yu qucky

dm wha svcs w macd?

Hav yu v s a vua mach?

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STEP #: 4service oriented

it as ca g suvv y

jus maagg dvc mac ad

avaay. Svc d maagm

mas yu ca cc h ds w

h dvdua sucs ad vw hm

accdg h svcs hy dv.

Svc d maagm as

as udsad va svc

v ad qucky addss h caus

ssus ha mac svc mac.

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STEP #: 4service oriented

The lack o an architecture typically, the lack oa SOA is a recipe or ailure in the world o cloud

computing. An architecture provides the structure

necessary to mesh your existing enterprise IT assets

with the emerging world o cloud computing.

d lhum, ctO Bue Mou lb

h://www.zq./gs/cudsa/2011/01/s-h-ack--sa-a-kg-cud-cmug.h

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STEP #: 4

1

2

3

4

time to measure

Ca yu as am s h s hugh h s

wh cms svc dvy?

Ca yu dc svc dgada ahad m asd

suc uza mac ssus?

D yu udsad h mac w svc dvy

xsg sucs ad hw ha may mac h svcs?

Wh h s a mac v, ca yu z ad

addss yu cca usss svcs s?

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STEP #: 5multi-tenant

Whh yu a a svc vd a ag

s wh mu dams, days

cud svcs qu yu vd it

maagm vws h aa

as ams.

Hyd it svc dvy qu mu-a

su gv magu vws sucs,

wh maag scuy ad vacy

ssv daa.

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STEP #: 5multi-tenant

Elasticity, horizontal scalability and multi-tenancyare oten mentioned here and elsewhere as key

distinguishing characteristics (or requirements)

o cloud-computing technologies.

Yefm v. n, duhe ge ay

Reerring to the Gartner research note Application Inrastructure or Cloud

Computing: A Growing Market, 2010

h://gs.ga.cm/ym_as/2010/03/24/-mu-a-ascy/

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STEP #: 5

1

2

3

time to measure

Ca yu k dama c vws shad

sucs sad m ach h?

D yu hav fx us-asd s ha dca h vws

hy hav?

Ca yu ga cusm s ad dashads, s

a maagm ad usd cusms ca vy

h svc as ad m ky mcs?

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STEP #: 6horizontal scale

Hza scag s a udama

qum iasucu-as-a-Svc

(iaaS). Hza sca smy mas h

ay gw cmug caacy y

addg w sucs wh qud.

Hza scag s a udama

ca cud cmug, ad s

h suc much s dvd cs

advaags ad fxy. m a gwh

sad, as mus fx ad

a maa ac wh h xadg

s.

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STEP #: 6horizontal scale

Horizontal scalability is about the ability o sotwareto automatically expand onto additional underlying

resources, or contract onto reduced resources, without

interrupting operations.

Yefm v. n, duhe ge ay

Reerring to the Gartner research note Application Inrastructure or Cloud Computing:

A Growing Market, 2010

h://gs.ga.cm/ym_as/2010/03/24/-mu-a-ascy/

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22


STEP #: 6

1

2

3

4

time to measure

is as s as a adck wh cms scag h

s?

is h cu su gw s ad gu u h asaach a h ac?

Ca yu as s sca hzay wh yu gwg

daacs?

Ca yu dy mu ggahc cas, u s

maa a cazd vw?

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STEP #: 7open extensibility

Wh h ga may h cud, ms it

gazas w maa a hyd it

vm wh a mx gacy ad w

sucs. Ag it as w d a

aach maagg chag hs

hgus adsca.

o ad fx as maagm

swa w aw it y ga wh

xsg chgs, u as ad

whav s x.

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STEP #: 7open extensibility

Its critical to simpliy your cloud network inrastructureto ensure scalability as well as reduce the number o

moving parts needed to secure the end-to-end platorm.

But to simpliy, you must standardize the components and

build on an open network platorm as well as use sharedcomponents to get economies o scale.

Foee reeh suppo sube cou see

h://www.ggwks.cm/us//ca/d/aays-s/s-sug-susaa-cud-svcs.d

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STEP #: 7

1

2

3

4

time to measure

Ds yu it maagm am hav cay ushd Apis

su gacy sucs?

D yu hav accss xsg ug-s a vay chgs, ad ca yu asy mdy hm yu ds?

Ds yu maagm am hav a hsy sug

, xs sus?

A gas s masud days vs. mhs?

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STEP #: 8subscription

o h ky vaus it-as-a-Svc

s dcay css. Susc-

asd svcs aw gazas

uy wha hy d ad gw v

m. Susc-asd cud svcs

ma v-vsm ad mau

sscc it sucs.

Susc-asd svcs h

gazas avd vsg it

asucu hy d .

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STEP #: 8subscription

The power o cloud economics is elasticity the abilityto pay or resources only when they are needed and to

scale inrastructure up and down on demand.

Mke gue, Foee ay appo deeopme & deey Poeo

h://gs.s.cm/mk_gua/11-05-08-cud_cmug_w_sav__ms_u_y__yu_hav_asc_acas

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STEP #: 8

1

2

3

time to measure

Ca yu vs vua sucs m ak dmads

as dd?

Ca yu d-vs udd sucs k css whsasa vaas it dmads?

Ca yu a yu it css m dca mhy cms

as sd ag caa xdu s ucs?

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STEP #: 9extreme service

A ky h succss cud avs ad

it-as-a-Svc s cdc ad us h

vds ad chgy. As it asucu

has mvd m a sug m a

ga cm usss ducs, uss

mus hav uqusd cdc ha

asucu. Mg ad maagm

asucu mus dy ms ay

ad udsad h mac.

i h usss s dd u it-as-a-Svc,

hy d acv svc ha addsss ssus

h usss s macd.

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STEP #: 9extreme service

Cloud computing is supposed to abstract sophisticated IT services so

ar rom the hardware and sotware running them that end users may not

know who owns or maintains the servers on which their applications run.

That doesnt mean the people running the servers dont have to know their

business, according to Bob Laliberte, analyst at the Enterprise Strategy

Group. I anything, supporting clouds means making the servers, storage,

networks and applications aster and more stable, with less jitter and lag than

ever beore, according to Vince DiMemmo, general manager o cloud and IT

services at inrastructure and data-center services provider Equinix.

Ke Foy, ciO

h://www.wkwd.cm/ws/2011/010311-5-ms-susg-hgs-au.hm

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STEP #: 9

1

2

3

4

time to measure

Ca yu dy ms ha may ad uags?

Wha c h m s s dg ssus vs. xg hm?

A yu a aayz yu asucu dm

h a gav mac ds ha d xd?

Ca yu cas uza duc w caacy jus--m

usss gwh?

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As yu wk yu as dv it-as-a-svc a hghy vuazd ad/ cud-asd

it vm, yu d a as su ha was dsgd maag a dyamcvm. Zss s a x ga maagm su g usd day maag

-dmad as sd h wds adg it asucus. Zss s us-u

guaa svc dvy hysca, vua ad cud asucus, awg ss

ad svc vds acca h ad it-as-a-Svc.

coo You cou

Zss vds a ud as am ha as it maa c as maagg

chag cms sadad cdu. i s one su ha gvs yu cm vsy yu it

asucu, ma wh yu a yu juy m hysca vua h cud.

t a m au Zss: Watchashortvideo,Zss Svc Dyamcs: A nw Way Dv ed--ed

Svc Assuac Hyd it

tak h Zss pduc tu

ViewtheaccompanyingvideoseriestothiseBook,BlueprintforDelivering

it-as-a-Svc: evu es it oas

abou Zeo:
http://www3.zenoss.com/l/3432/2011-06-16/7POXRhttp://www3.zenoss.com/l/3432/2011-06-16/7POXRhttp://www3.zenoss.com/l/3432/2011-06-16/7POYBhttp://www3.zenoss.com/l/3432/2011-06-16/7POYVhttp://www3.zenoss.com/l/3432/2011-06-16/7POYVhttp://www3.zenoss.com/l/3432/2011-06-16/7POYBhttp://www3.zenoss.com/l/3432/2011-06-16/7POXRhttp://www3.zenoss.com/l/3432/2011-06-16/7POXRhttp://www.linkedin.com/shareArticle?mini=true&url=http://www.zenoss.com/in/wp_blueprint_delivering_IT_as_a_service.html&title=Blueprint%20for%20Delivering%20IT-as-a-Service&summary=9%20Steps%20for%20Success&source=www.zenoss.comhttp://www.facebook.com/sharer.php?u=http://www.zenoss.com/in/wp_blueprint_delivering_IT_as_a_service.html%20&t=New%20eBook%20from%20Zenoss%20-%20Blueprint%20for%20Delivering%IT-as-a-Service

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1. A asac ay it as, Ja-p Gaa, s

2. A Auma odyssy, G oD, s

3. th Cud tchgy Chag, Ja-p Gaa, s

4. is h lack SoA ta Kg Cud Cmug?, Davd lhcum,

bu Mua las

5. o mu-a ascy, YemV.Natis,Gartner6. Sug Susaa Cud Svc, s

7. Cud Cmug W Sav it Ms, bu oy i Yu Hav

easc Acas, Mk Gua, s

8. 5 Ms Susg thgs au h Cud 2010, Kv gay, Cio

reoue:
http://blogs.forrester.com/jean_pierre_garbani/10-03-18-abstraction_layer_it_operationshttp://blogs.forrester.com/jean_pierre_garbani/10-03-18-abstraction_layer_it_operationshttp://www.forrester.com/rb/Research/it_operations_2009_automation_odyssey/q/id/54531/t/2http://blogs.forrester.com/jean_pierre_garbani/10-12-07-the_cloud_technology_challengehttp://www.ebizq.net/blogs/cloudsoa/2011/01/is-the-lack-of-soa-talent-killing-cloud-computing.phphttp://blogs.gartner.com/yefim_natis/2010/03/24/on-multi-tenant-elasticity/http://www.getgreennetworks.com/us/en/local/pdf/analyst-reports/forrester-supporting-sustainable-cloud-services.pdfhttp://blogs.forrester.com/mike_gualtieri/11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applicationshttp://blogs.forrester.com/mike_gualtieri/11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applicationshttp://www.networkworld.com/news/2011/010311-5-most-surprising-things-about.htmlhttp://www.networkworld.com/news/2011/010311-5-most-surprising-things-about.htmlhttp://blogs.forrester.com/mike_gualtieri/11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applicationshttp://blogs.forrester.com/mike_gualtieri/11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applicationshttp://www.getgreennetworks.com/us/en/local/pdf/analyst-reports/forrester-supporting-sustainable-cloud-services.pdfhttp://blogs.gartner.com/yefim_natis/2010/03/24/on-multi-tenant-elasticity/http://www.ebizq.net/blogs/cloudsoa/2011/01/is-the-lack-of-soa-talent-killing-cloud-computing.phphttp://blogs.forrester.com/jean_pierre_garbani/10-12-07-the_cloud_technology_challengehttp://www.forrester.com/rb/Research/it_operations_2009_automation_odyssey/q/id/54531/t/2http://blogs.forrester.com/jean_pierre_garbani/10-03-18-abstraction_layer_it_operationshttp://www.linkedin.com/shareArticle?mini=true&url=http://www.zenoss.com/in/wp_blueprint_delivering_IT_as_a_service.html&title=Blueprint%20for%20Delivering%20IT-as-a-Service&summary=9%20Steps%20for%20Success&source=www.zenoss.comhttp://www.facebook.com/sharer.php?u=http://www.zenoss.com/in/wp_blueprint_delivering_IT_as_a_service.html%20&t=New%20eBook%20from%20Zenoss%20-%20Blueprint%20for%20Delivering%IT-as-a-Service

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auho:

Floyd Strimling, Technology Evangelist, ZenossFloyd Strimling is a technology evangelist at Zenoss, who enjoys creating, debating,

and ollowing technology trends with the goal o making them a reality. Floyds

unique background spans both hardware and sotware environments with experience

in Cloud Computing/Autonomic Computing, Datacenter Automation, Virtualization,

Networking and Security.

Josh Duncan, Product Evangelist, Zenoss

Josh leads Product Marketing at Zenoss and is an active blogger on the topic o

inrastructure and cloud monitoring on the Zenoss blog. Josh has spent the last 13

years working or technology companies like Dell, Bank o America, and Accenture,

implementing and setting technology direction. While at Bank o America, Josh was

responsible or Enterprise Architecture, and worked on the initial shared inrastructure

and grid computing eforts.

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