zdata managed services - greenplum and hadoop
TRANSCRIPT
Managed Services
– Patch Management – Capacity – Memory Usage – Backups – Security
– Start/Stop – Break/Fix – Segment Recovery – Backup Restore
– Dedicated Support – Remote Support – Onsite Escalation – Problem Isolation and Resolution
– Health Checks – Capacity Planning – System Integration
Managed Services
CapEx vs. OpEx - Managed Services can be categorized as an operational expense reducing your capital
expenditures and liability of capital projects.
Expert Knowledge - Leverage the collective knowledge, skills and experience of our team of expert database
professionals - Take advantage of our extensive array of monitoring and administration tools, best practices,
and time-‐tested support strategies Reliability - A structured, disciplined, comprehensive and SLA-‐centric approach to service delivery - Improve system performance and reduce critical incidents.
Knowledge Retention and FTE Savings - Improve employee retention by providing top-‐cover for your existing DBA and technical staff. - Immediate value and low cost alternative to new full-‐time hires.
Why Managed Services
Greenplum & Hawq Managed Services
System Administration -‐ Scheduled System Jobs -‐ Disaster Recovery Planning -‐ Patching and Upgrades -‐ LDAP -‐ More VRP Integration
Database Maintenance -‐ Batch Load Monitoring -‐ Capacity Planning and Monitoring -‐ Memory Management and Settings -‐ 24x7x365 Monitoring
Backup / Recovery -‐ Backup Scripts -‐ Monitor Backups -‐ Segment Recovery
Tool Connectivity -‐ DIA Module 3rd Party Software
Installation and Configuration -‐ ODBC/JDBC Setup
Help Desk
Quarterly Health Checks
Issue Tracking, Resolution
Backup, ETL Management
Vendor Management
Key Support Responsibilities
Greenplum Managed Services
Hadoop Managed Services
System Administration -‐ Disaster Recovery Planning -‐ Patching and Upgrades -‐ Quarterly Health checks -‐ LDAP
Cluster Maintenance -‐ HDFS Tuning -‐ Capacity Planning -‐ Power Management -‐ Memory Management and Settings -‐ 24x7x365 Monitoring
Monitoring -‐ Cluster node monitoring -‐ Named node monitoring -‐ Map Reduce job completion
Tool Connectivity -‐ Hive/Hbase -‐ ODBC/JDBC Setup
Help Desk
Quarterly Health Checks
Issue Tracking, Resolution
Data Integration
Key Responsibilities
Hadoop Managed Services
Vendor Management
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