zappos labs - our journey to teal
TRANSCRIPT
Zappos IP, Inc. | @ZapposLabs
Our Journey to Teal…
Zappos IP, Inc. | @ZapposLabs
SPOILER ALERT!!
We don’t have it all fig-ured out yet.
Zappos IP, Inc. | @ZapposLabs
Reinventing Organizations
1. Self Organization
2. Wholeness
3. Evolutionary Purpose
Zappos IP, Inc. | @ZapposLabs
ZapposLabsExploring the future of Zappos through non-traditional retail experiments
beyond the online shopping experience
Zappos IP, Inc. | @ZapposLabs
Maybe corporate structure is what makes innovation so
hard?
Zappos IP, Inc. | @ZapposLabs
Zappos IP, Inc. | @ZapposLabs
Zappos IP, Inc. | @ZapposLabs
Some Self Organization History…
• 1999 – Zappos founded! (not by Tony)
• 2006 – Core values defined - #2: Embrace and Drive Change
• 2012 – Oct – I get my first email from Tony with the word “Holacracy” in it
• 2013 – Jan – 2 day Holacracy taster day
• 2013 – July – Meet with Medium team about their roll out
• 2013 – Q4 – Pilot with HR
• 2014 – Q3 All Hands – “If it’s not in Glassfrog it’s not valid”
• 2015 – May – Pulling the band aid off
Zappos IP, Inc. | @ZapposLabs
No bosses = Flat?
Zappos IP, Inc. | @ZapposLabs
Zappos IP, Inc. | @ZapposLabs
No bosses = Everyone Equal?
Zappos IP, Inc. | @ZapposLabs
Zappos IP, Inc. | @ZapposLabs
Zappos IP, Inc. | @ZapposLabs
Self Organization = Work On Whatever You
Want?
Zappos IP, Inc. | @ZapposLabs
Holacracy = Chaotic?
Zappos IP, Inc. | @ZapposLabs
Holacracy = All your self organization answers?
Holacracy = Teal?
Zappos IP, Inc. | @ZapposLabs
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“Holacracy is not about the people. This is one of the aspects of thepractice that people have the hardest time swallowing, but it’s fundamental. Holacracy doesn't try to improve people, or make them more compassionate, or more conscious. And it doesn't ask them to create any specific culture or relate to each other in any particular way. Yet precisely by not trying to change people or culture, it provides the conditions for personal and cultural development to arise more naturally - or not, when it's not meant to be.”
– Brian Robertson
Zappos IP, Inc. | @ZapposLabs
Zappos IP, Inc. | @ZapposLabs
Zappos IP, Inc. | @ZapposLabs
OK OK OK…remind us why again?
Zappos IP, Inc. | @ZapposLabs
“It’s not the fastest or the strongest that
survive. It’s the ones most adaptive to change.”
Zappos IP, Inc. | @ZapposLabs
“Great leaders of innovation see their role not as take-charge direction setters but as creators of a context in which others
make innovation happen.”
HBR: Collective Genius No longer casting themselves as solo visionaries, smart leaders are rewriting the rules of innovation. by Linda A. Hill, Greg Brandeau, Emily Truelove, and Kent Lineback
Zappos IP, Inc. | @ZapposLabs
Thanks for visiting and listening!