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Air HQi$9803/1 6iDAV-l I I (Aclrn)

FresidentAl-A(J&KBranch)Air Fonce $tation SatwaniJamrnu Cantt-'180003

Air HQDte of Air Veterans$ubroto Fark,l{ew Delhi-10

27 May 16

1. Reference is nnade to FCDA (P) circulars l{o 555 and 557 on (Jne Rank and

One Pension (0R0F).

Z. With the implementation of OROF, there has heen an increase in the nr.irnLrer clf

representations fl'onn the pensioners pertaining to non credit of CIROP arrears,

incorrect ca!cuiaticln of pension, reductiori in pension atrready drawn, FDAs not

respr:nding on OROP queries/issues etc. It appeans tlrat Iack of professional

knowtec{ge anrl casual apprr;ach of CPPCsIFDAs in innplementation of above circullars

has led to tlre incneased representations.

3" The responsibility to implement amy circular issuerl hy FCDA(F) wlth regard to

revision of pensionary henefits lies w[th FDAs i.e. CPFCs and DPDOS. PCDA(P)

Circutar 555 and 5$7 has manrJated the PDAs to revise the pension anci to take certain

coLnrse of actiqn in case of deficient inforrnation. [-lence, respol"lsibility of resolution ofatl the queries relateel to pension revision lies wlth FDAs.

4. The channel for dispute resolLrtion relatecl to banks are alreacly available on the

websites of the respective banks with detaited proeedures to be followed. The scneen

shot qf SBI cornplaint nedressal pages are annexed. ln case banks still do not

respond, eon'lplaint oan also be lodged with banking ornbr,ldsrr"len of Rtsl

(list attached). Yctu rnay litte to hrlef tl,e pensiones's accCIrdinglv.

5. lt has heen the endeavour of this Dte to respond anc'l reach out to the veteransfnaternity and ttreir families to rencler clarification as and when sought on any issue,

however at tirnes thene rnay lre delay due to the incneased representations beingreceiveci or clarification frorn the thind party (source) is clelayed.

Sdxxx(Rajan Sood)Air CrndePD AV

AnqlqNU!'e: As statect

Telephone: 25683190/AF Net: 2329 -77A0Fax:011 -25683190Email lD : dav(@ja'[.nic.in

Air HQi99 B02t3to IDAV (LC)

The PresidentAir Force AssociationAir Force New DelhiRace Course.

Dte of Air Veterans (DAV)SMC 1't Floor, BuildingSubroio Park,New Delhi - 110 010

(-$ May 16

REPLY TO REPRESENTATION MADE BY VETERANS

1. Reference is made to General Committee Meeting of Air Force Association heldon 02 May 2016 at AFA Headquarters, New Delhi.

2. During the course of the meeting it was brought out by the Secretary of theAFA that suitable replies / response in respect of representations made by air veteransseeking clarification on OROP and implementation of Circular No. 555 are notforthcoming from the Directorate of Air Veterans.

3. The undersigned reassured the Committee that all out efforls were being madeto ensure that none of the representations made by the veterans or their families gounanswered and pointed out that the same has been one of the KRAs of the DAV.However, it was clarified that authority to implement any circular issued by Govt oflndia with regard to revision of pensionary benefits lies with the' PSA (PensionSanctioning Authority) i.e. PCDA (P) / Jt::CDA (AF) and concurrently with the PDAs i.erespective banks.

:

4. Circular 555, has mandated the banks to take ceftain course of action in caseinformation is not available with them You may like to sensitize all the chapters ofAFA to thoroughly go through Circular 555 & 557 and accordingly advise the AirVeteranron the course of action they should adopt if PDAs are not paying the duesdue to some deficient information.

5. lt is clarified that the channel of dispute resolution matters related to banks arealready available on the websites of the respective banks of the petitioners withdetailed procedures to be followed." The screen shots of the SBI complaint redressalpagesare annexed. ln case banks still do not respond complaint can also be lodgedwith banking ombudsmen of RBl.

6. li has been the endeavor of this Dte to respond and .reach out to ihe veteranfraternity and their families to render clarlficaiion as and when sought on any issueespecially of widows/dependenis and veterans who are ioo old to actively pursue their

-4

--^-7'/z-v<"/ (Rajan Sood)Air CmdePD AV

Annexure :As stated

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i. The Bank has laid down procedures for fair and expeditious handling of customers grievances. ln

case of any diffculty in transaciions, the customers may approach the officer concerned ortheManager of the Divislon or the Branch Manager, who will ensure that the customers needs areaftended to. However, ifthis does not happen, Gustomers may demand the complaint book, which is

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iii. The customer is also welcome to write to grievance cell at the Local head ffice under whose.jurisdiction the Branch functions. The addresses ofthe Local Head Ofices are given below.

iv. For help in ATM-cum-Debit card related operations, a customer may contact Toll-free helpline No.1800-11-2211.1800-4253800 and 080-26599990 at New Dethi, Mumbai, Kotkata, Hyderabad,Bangalore, chennai, chandigarh, Lucknow, Bhubaneswar and Bhopal and the nearest card issuingbranch or e-mail at conlactcente@sbi.co.in. ln case the customer is not satisfied with the handling ofhis complaint, he may contact the General Manager (Ac & ps) at corporate centle at the followingaddress:

General Manager (AC A PS),

Ground Floor,B Wing

Sector11 CBDBelapur

Navi - Mumbai 4000'14.

E-mail address- gm.acps@sbi.co.in

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v' For information about our lnternet Banking, a customer may contactToll-free helpline No. 1800-11-2211 of ou( conlact cpnte. while have designed our syslem to give you the best intemet bankingexperience, should you nonetheless have any complaint, you can use the customer care featureavailable in the post Iogin secbon ofour lnlemet Banking website or you may lodge the complaint alhths://preDaid.onlin esbi.com/C [4S/

vi. The aggrieved customer can also write, giving full details of the branch, Account Number and thegrievance, lo:

The Deputy General ManagerCusiomer Services DepL,

State Bank of lndia

Corporaie Cente, 4tr floor

Madame Cama Road, Mumbai-400 021.Iel: (022) 2202 9456, 2?029451 Fax (022) 22885369email :dgm.customer@sbi.co.in

vii. The Zonal Omce, Local Head Office or the Corporate Cenbe as the c€se may be , willacknowledge ttle grievance wihin ive days of receipt and initiate action to have the grievance

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In case the grievance is not resolved within3 0 days from the U",;.ot ru*isfration

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Tel. No.26582352265867 1 8

Fax No.26S3325

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Ms. C R SamyukthaC/o Reserve Bank of lndia10/3/8, Nrupathunga RoadBengaluru -560 001

STD Code: 080Tel. N o.' 2 2 1 OTI 1 I 2227 5629Fax No.22244047

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Ajay MichyariC/o Reserve Bank of lndiaHoshangabad Road,

Post Box No.32, Bhopal-462 011

STD Code: 0755f eLNo. 257 37 7 21 257 377 6

Fax No.2573779

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