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11SEPTEMBER/OCTOBER 2012 � The Australian Business Journal
YUSEN LOGISTICSwww.au.yusen-logistics.com
2 LOGISTICS � Yusen Logistics
YUSEN LOGISTICSForward thinking02
3SEPTEMBER/OCTOBER 2012 � The Australian Business Journal
YUSEN LOGISTICSForward thinking
LOGISTICS AUB
4 LOGISTICS � Yusen Logistics
5SEPTEMBER/OCTOBER 2012 � The Australian Business Journal
Yusen Logistics offers a full spectrum of integrated logistics functions designed to give customers a better experience
JAPANESE-OWNED COMPANY YUSEN Logistics, which commenced operations
in Australia in its current form on 1 April 2011, is actually a merger of two
logistics companies that have operated in Australia for almost 25 years.
The merger between freight forwarder Yusen Air & Sea Service and domes-
tic logistics company NYK Logistics was simply the result of business sense
– it occurred when parent company NYK Group realised that, after 2008’s
global financial crisis, having one integrated logistics arm was better than
two competing ones.
6 LOGISTICS � Yusen Logistics
The resulting contract logistics and inter-
national freight forwarding company offers a
full range of end-to-end supply chain solutions,
including ocean freight forwarding, air freight
forwarding, customer brokerage and tariff consul-
tancy, as well as supplier management. Its net-
work is similarly comprehensive, linked together
by operational bases in 36 countries worldwide.
General manager of business development Grant
Gurney has been with Yusen Logistics Australia
through the Yusen Air & Sea Service side since
1999 and thus seen it grow from being a “rea-
sonably small freight forwarding company” to a
“major player in the market place”.
“Yusen Air & Sea Service opened in 1988
as a fairly small operation in Sydney and Mel-
bourne, offering freight forwarding and customs
brokerage services,” he explains. “Since then
the business has grown mainly through organic
growth, to a stage where we employ close to 100
people in the freight forwarding division. We’ve
since opened in Brisbane and our turnover has
increased markedly.”
All in oneIn the spirit of being a combination of two ini-
tially separate companies, Yusen Logistics has
ensured none of its services are separate either.
7SEPTEMBER/OCTOBER 2012 � The Australian Business Journal
www.1-stop.bizP 1300 881 055
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We make it easy
Gurney claims Yusen Logistics’ “total integra-
tion of services” is one of its greatest points of
difference. “A number of our competitors have
the same range of services as we do, however in
many cases their different logistics functions are
run as separate companies under the one hold-
ing company,” he says.
“In Yusen Logistics, all of our functional
logistics services come from the one business.
This ensures better commercial offerings, bet-
ter operational service and better administrative
procedures, which lead to a better overall experi-
ence for our customers in all areas.”
Yusen Logistics’ complete management of
processes on the freight forwarding side is sup-
ported by 1-Stop Connections, who supplies the
information required for its import and export
operations. “Our use of 1-Stop includes an im-
portant software tool that allows us to make and
receive payments from fellow community mem-
bers, thereby speeding up the exchange of docu-
ments and funds without the need to physically
transfer paperwork,” Gurney says.
“Down to pressure from consumers to lower costs, a lot of businesses are transitioning from air freight to ocean freight movement”
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Positive changeAnother of Yusen Logistics’ competitive advantages
is said to lie in following a philosophy originating
from the company’s country of birth. “Kaizen is
a Japanese word that, loosely translated, means
‘change for good’,” Gurney explains. “It is not just a
program that we run to fulfil our customer’s expec-
tations around continuous improvement, but a core
principle of the way we do business.”
In accordance with the philosophy of Kaizen,
Yusen Logistics staff are trained and encouraged
to look constantly for ways to improve efficien-
cies. “In this way we can assure our customers
that we are doing everything possible to help
them in areas including safety, quality, envi-
ronment, increasing efficiency and decreasing
costs,” says Gurney.
For several years now, Yusen Logistics has also
followed a “very strong” environmental policy. “In
terms of not just having an environmental policy but
in living by it, we would be at least the equal of our
competitors, if not ahead of them,” he adds.
Catching the waveOver the next three-to-five years, Yusen Logistics
will focus on further developing its ocean freight
forwarding services – a “growing area” according to
Gurney. “Down to pressure from consumers to low-
9SEPTEMBER/OCTOBER 2012 � The Australian Business Journal
er costs, a lot of businesses are transitioning from
air freight to ocean freight movement – so a large
range of products that were formerly transported by
air are now moving by ocean,” he explains.
Using this strategy, and supported by its full
“In Yusen Logistics, all of our functional logistics services come from the one business. This ensures better commercial offerings, better operational service and better administrative procedures, which lead to a better overall experience for our customers in all areas”
spectrum of services and a dedication to con-
tinuous improvement, Yusen Logistics hopes
to weather increasing consumer pressure to
achieve “sustainable growth” across all facets of
the business. “Our overall objective is to become
a top-five international freight-forwarding compa-
ny within the next three years,” Gurney says. “And
it’s tracking in the right direction.” AUB
WWW.AU.YUSEN-LOGISTICS.COM
10 LOGISTICS � Yusen Logistics
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