Actual meter read

This statement is based on an actual read. To ensure the accuracy of future bills, you can submit your own readings, as long as it's safe to access your meter, on business-

stream.co.uk/meter-reading. If your water is not provided by us, we will receive reads from your other supplier.

11

The water expertsUnless otherwise agreed, Scottish Water Business Stream Ltd provides services to you in accordance with our standard termsand conditions, a copy of which is available here: www.business-stream.co.uk/EnglandWalesTerms. Copies are also availableon request. Through your continued receipt and acceptance of our services, you are deemed to have accepted our standardterms and conditions.

BSM-NEW | 000111 | Page 1 of 1 | BILLS | 000111

Mr

business-stream.co.ukIf you have an emergency, please contact your: Water wholesaler: Southern WaterWaste wholesaler: Southern WaterFor contact details, visitbusiness-stream.co.uk/wholesaler

Customer reference / statement no

Statement / tax point date:7 March 2017

Supply address:

Supply point ID / waste supply point ID:

Our VAT number: 945 8508 85

Page 1 of 2

If you'd like to reduce the volume of water you're using, check out our water saving tips on our website. You'll also be able to find advice on our website business-stream.co.uk

How much water are you using?

Stay in control

Have you signed up to mybusiness stream? Manageyour account 24/7 with ouronline account managementservice. You’ll be able to viewyour bills and submit meterreadings at any time of day ornight.

Visit business-stream.co.uk/my-business-stream to sign up.

.

Your water services statement18 October 2016 - 7 March 2017 (140 days, average £8.58 per day)

YOUR ACCOUNT SUMMARY

Your previous balance £0.00

Payments received £0.00

£0.00Your balance brought forward

YOUR CHARGES THIS PERIOD (see page 2 for details)

Water services charges £1,200.62

VAT £0.00

£1,200.62Total charges this period

Your new account balance £1,200.62

Thanks for paying by direct debit. You don't need to do anything - we'll collect £1,200.62 from your account on 1 April 2017.

Customer reference / statement no: Statement / tax point date: 7 March 2017 Page 2 of 2

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|BILLSN

NYN

NN

/400/MQ

C/KC

/0/22

Based on this period your annual carbon consumption is 955.55 kgCO2e/yr, based on National Government statistics.

Your charges in detailMeter number / meter size:

Water charges Units Rate VAT ChargeA yearly fee for the upkeep of external pipes and pumps that supply water to your property.Fixed water charge

Yearly fee £33.89 18 Oct 16 - 6 Mar 17 140 days 0.092849 Z £13.00 The charge for the recorded amount of water you’ve used, measured by your meter.Volumetric water charge

Actual reading 7 Mar 17 3000Actual reading 18 Oct 16 2657=Volume used this period 343.00 m³

Charges 18 Oct 16 - 7 Mar 17 343.00 m³ 1.251000 Z £429.09

Total water charges £442.09

Waste water charges Units Rate VAT ChargeA yearly fee for the upkeep of external pipes and pumps that remove waste water from your property.

Fixed waste water charge

Yearly fee £32.85 18 Oct 16 - 6 Mar 17 140 days 0.090000 Z £12.60empty line

The charge for the amount of waste water removed from your property, based on a proportion of the water measured by your meter.

Volumetric waste water charge

Charges 18 Oct 16 - 7 Mar 17 325.85 m³ 2.248000 Z £732.51based on 95.00 % of water usage figureTotal waste water charges £745.11

Drainage charges Units Rate VAT Charge As you drain to the public water and sewerage system you’re charged for the cost of collecting and treating rain water from your property.Surface water drainage

Charges 18 Oct 16 - 6 Mar 17 140 days Z £8.82based on the annual charge of £ 23.00

Charges 18 Oct 16 - 6 Mar 17 140 days Z £4.60based on the annual charge of £ 12.00

Total drainage charges £13.42

Subtotal £1,200.62VAT VAT on our charges

Most of our services are zero-rated (Z) but some are standard rate (S) or outside scope (O). See business-stream.co.uk/vat for more information.

£0.00

£1,200.62Total charges this periodspacer

Need help?

ComplaintsIf for any reason you feel your query hasn’t been resolved as expected, you can make a complaint and escalate your concerns to our customer relations team:Post: Customer relations team, Business Stream, 7 Lochside View, Edinburgh EH12 9DH.Online: Via our website business-stream.co.uk

The Consumer Council for WaterIf you have followed our complaints process but are still unhappy, the Consumer Council for Water offers free independent advice. You can visit their website ccwater.org.uk, call them on 0300 034 2222, or write to them at Consumer Council for Water, c/o 1st Floor, Victoria Square House, Victoria Square, Birmingham, B2 4AJ

Scottish Water Business Stream Limited, 7 Lochside View, Edinburgh, EH12 9DH. Registered in Scotland SC294924.Ofwat (the Water Services Regulation Authority) is the regulator of the water sector in England and Wales. For more information visit www.ofwat.co.uk

Highway drainage

This covers your contribution to the public roads drainage system and keeping the roads free from flooding.