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Your guide to our full range of Diplomas, Awards, Courses and Seminars

Visit www.pitman-training.comThe Pitman Training website has further information on all of our courses, helpful advice on learning with us, plus videos and case studies of our students. You’ll also discover why Pitman Training is unique – we specialise in training for people who work, or wish to work, in office environments and enjoy a great reputation amongst employers.

Join our Facebook and Twitter communitiesThe latest news, comments and what it’s really like to learn with Pitman Training are all waiting to be discovered on our Facebook and Twitter pages. We have regular competitions for some great prizes, plus if you’ve got questions for us you can post them on our wall or tweet and we’ll get right back to you.

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Contact your local Course AdvisorPitman Training has training centres based all around the UK in handy town and city centre locations. Our friendly staff and Course Advisors understand what local employers are looking for and the skills in demand locally. Course Advisors are all experienced in guiding people through our choice of courses, based on your individual career aspirations and experience. They have great contacts with local recruitment agencies and employers.

Come to an open day There is a regular programme of open days across the Pitman Training network. Typically these events will provide an opportunity to enjoy a free demonstration, chat and the chance to mingle with current students and talk to our Course Advisors. You can find out when an open day is being held in your area by contacting your local Pitman Training

centre via our website or by calling 0333 200 1310.

Visit your local Pitman Training CentreAt Pitman Training we firmly believe that training should be a refreshing step towards securing a great job. That’s why it’s so important to select the right course; one that will provide you with the skills you need to get the job you want. This will depend upon your past experience, current skill levels and career aspirations. You may want a quick course to top up existing skills or you may be considering joining our National Diploma Programme.

Time and time again, Pitman Training Diplomas have proved to be a way to fast-track your career, get back into work or change careers; for example moving out of the service industry and into an office job, or from admin to becoming a fully fledged Legal Secretary.

This prospectus and our website provide information on our full range of courses, but by far the best way to decide which one is right for you and your ambitions, is to pop in and see us. Our Course Advisors are specialists in matching courses with career ambitions. So call us today and make an appointment – a warm welcome awaits.

Contact us today on 0333 200 1310 or go to www.pitman-training.com to find your nearest training centre.

If you require a copy of this prospectus, or certain aspects of it in an alternative format, please contact Pitman Training on 0333 200 1310 or go to www.pitman-training.com.

Find out moreGet the Pitman Advantage™Pitman Training is highly regarded by employers throughout the UK and signifies that you have been trained to the highest level. With the Pitman Training name on your CV you’ll be able to demonstrate that you have the essential work-ready skills needed and have been trained by the very best.

• Flexibletrainingyoucanfitaroundworkandfamilycommitments

• SupportwheneveryouneeditfromourfriendlyCourseAdvisors

• ThewidelyrespectedPitmanTrainingnameonyourCV

• Theskillsindemandbyemployers

• Confidencethatyou’reonestepclosertoyourdreamjob,promotion or new career

PITMANTRAINING

PITMANTRAINING

1 Our reputation – Why choose Pitman Training?

2 Our Training – Diplomas, Awards, Courses and Seminars

4 Full Diploma, Award and Course Listing

6 Secretarial and Specialist Secretarial

16 General Office Skills

23 Typing and Keyboard Skills

24 Microsoft Office

30 Finance and Accounting

34 Business and Management

38 IT Technical Skills

44 Web Design and Photoshop Training

48 Self and Career Development

52 Diploma and Award Index

53 Course Index

55 Partnerships

Contents Our reputation

Why choose Pitman Training?In 1837, Sir Isaac Pitman revolutionised office communications with the invention of shorthand. Today, we still offer shorthand training, but as you’d expect, we’ve well and truly moved with the times. We provide the very latest in office software and IT training – as well as a comprehensive range of diplomas, awards and courses – all designed to help you get the job you really want.

What’s more, we’ve always enjoyed a reputation for excellence and this is as true today as it ever was. Pitman Training continues to be highly regarded by employers; so much so, that companies across the UK have voted us to be a top Business Superbrand™.

The cornerstone of our offering is our National Diploma Programme. This provides exceptional centre-based office and IT training for thousands of people every year throughout the UK and overseas. Training that helps people return to work, improve careers and change lives.

Every year, many hundreds of former Pitman Training students succeed in getting the job they really want. With our help, encouragement, new skills and added confidence, you too can achieve your career aspirations.

Why train?Updating IT skills to keep ahead of the rest. IT is fast-paced and continuously changing so in today’s competitive world it’s really important to have up-to-date skills. Pitman Training offers a comprehensive range of courses, from fast updates of the latest Microsoft Office programmes to career-changing diplomas.

Getting back to work If you’re looking for work, taking a Pitman Training course can boost your confidence and ensure that you have the up-to-date skills employers really want and respect.

Changing career Pitman Training has helped many people to switch careers – from directing traffic in Dover to becoming a respected Legal Secretary - from financial sales in Forres to a Medical Secretary. If you want a change, our vocational Diplomas are ideal.

Promotion at work Sometimes you need that little bit extra or some specific new skills to secure a promotion. Our comprehensive range of courses has helped many people do just that – from developing shorthand, through to preparing financial accounts, to improving communication and leadership skills.

Of course, reasons to train are personal and will depend on your aspirations and career to date. Our Course Advisors are skilled at understanding students’ needs and helping you choose the best course. We combine an analysis of your past experience, future wishes and knowledge of the employment market in your area to help guide you through the choice of courses.

Appointments are free; so you can arrange a demonstration; take a tour of our facilities and very often chat with current students. We have handy training centres all around the UK – go to www.pitman-training.com/locations to find your nearest centre.

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There’s usually just one reason to train – to help you secure a great job. This is what we’re all about; over the years, many students have found career satisfaction and success after training with Pitman. There are numerous reasons for deciding to train with us.

Call us today on 0333 200 1310 to arrange your free consultation

V1.04

CoursesOur courses last from a few hours to a few days. They are ideal for learning new skills and updating or building on your existing knowledge. They can provide a confidence boost and, when you pass the test, you’ll get a Pitman Training Certificate which shows employers that you’ve been trained to the very highest standard. We have a very large choice of courses, depending upon your needs.

National Diploma ProgrammeEvery year, thousands of people gain a prestigious Pitman Training Diploma and, as a result, enjoy enhanced opportunities in the career of their choice.

Every diploma is designed to help you progress your career – They include Medical Secretarial and Legal Secretarial Diplomas; Microsoft Office Plus, Executive PA, and the Pitman Training Accounting Technician Diploma – all of which are highly regarded by employers and can lead to rewarding and fulfilling roles. A Pitman Training Diploma proves to employers that you have the work-ready skills they need. Each diploma is made up of core and elective courses and we have listed our recommended electives for each diploma. There are many more to choose from, so speak to your course advisor about what’s available.

Whilst studying for your diploma, you’ll benefit from the support and guidance of our Course Advisors, plus you can enrol any time and study at times to suit you.

Pitman Training Awards An Award is a ‘mini-diploma’. They are shorter in length than a fully-fledged diploma, but comprise the same quality courses and you’ll get all the benefits of training with us, such as support and encouragement from our Course Advisors.

Here at Pitman Training, we offer several different types of training, which vary in duration and training method.

Our training

Top Tip:Read the stories of some of our past students on our website at: pitman-training.com/case-studies

The benefits at a glance: Flexible training can fit

around work and family commitments

Support from our course advisors whenever you need it

The widely-respected Pitman Training name on your CV

The skills in demand by local employers

Confidence that you’re one step closer to your dream job, promotion or new career.

Achieving a Work/Life Balance

Adobe Acrobat

Adobe Dreamweaver

Adobe Photoshop

Applying for Jobs

Appraisal Skills

Better Business Letters

Better Business Writing

Boost Your Confidence

Communications Skills

Conflict Management

Customer Care

CV Writing Seminar

Dealing with Conflict

Dealing with Difficult People

Finance for Non-financial Managers

HTML

Interviewing Skills

IT Security

Managing People Effectively

Meetings and Minutes

Microsoft Access*

Microsoft Excel*

Microsoft Outlook*

Microsoft PowerPoint*

Microsoft Project

Microsoft Word*

MS Visio

Presentation Skills

Professional Receptionist

Project Management Principles

Report Writing

Sage 50 Accounts

Sage Payroll

Shorthand

SpeedWriting

Staff Development and Appraisal Skills

Successful Job Interviews

Supervisory Skills

Teeline Fast*

Telephone Techniques

The Executive PA

Time Management

Touch Typing

Working with Assertiveness

Working with Stress

SeminarsThese are different to courses and diplomas in that they are classroom-based and tutor-led, so start on specific dates and times. On completion, you’ll also receive that all-important Pitman Training Certificate.

Below is a list of just some of the topics covered by current seminars, however each Pitman Training Centre has its own programme of seminars so you’ll need to contact your local centre to discover what’s coming up.

You can find your local Pitman Training Centre on our website: www.pitman-training.com

32

*Various levels available to cover different degrees of experience.

Which Pitman Training Diploma is right for you?To help you choose which diploma is right for you, you’ll find a brief overview of each diploma on the following pages.

These pages are for guidance only, so for help and advice on which diplomas may be right for you, please speak to one of our Course Advisors.

Transforming careers, changing lives… it’s what we do!

Secretarial Skills and Shorthand TrainingDiplomasBusiness Text Processing Diploma

Executive PA Diploma

Executive PA Plus Diploma

Legal Secretarial Diploma

Medical Office Diploma

Medical Receptionist Diploma

Medical Secretarial Diploma

Secretarial Diploma

AwardsEssential Secretarial Efficiency Award

CoursesBusiness Document Production

Communication at Work

Effective Business Communication

Legal Secretary — An Introduction

— Civil Litigation

— Company Law

— Conveyancing

— Criminal Law

— Family Law

— Wills & Probate

Medical Secretary — An Introduction

Medical Terminology

Medical Word Processing

Shorthand Fast

Shorthand Faster

Shorthand Speed Development

SpeedWriting

Successful Meetings and Minutes

Teeline Shorthand

Teeline Fast Shorthand

SeminarsThe Executive PA

Meetings and Minutes

From PA to Executive PA

Microsoft Office TrainingDiplomasBusiness IT Diploma

Business IT Diploma with HR

Business IT Diploma with Marketing & PR

Business IT Diploma with Web Design

Fast Track Microsoft Skills Diploma

Microsoft Office Plus Diploma

AwardsEssential Microsoft Office Award

CoursesAccess

Access Fast!

Excel

Excel Expert

Mail Merge using Microsoft Word

Office... Fast!

Outlook

PowerPoint

Publisher

Word

Word Expert

SeminarsExcel (Levels 1, 2, 3)

Outlook (Level 1)

PowerPoint (Levels 1, 2)

Word (Levels 1, 2, Advanced)

Sage, Accounting and Book-keeping TrainingDiplomasFoundation in Book-keeping Diploma

Pitman Training Accounting Technician Diploma

AwardsEssential Book-keeping Award

Essential Payroll Award

Courses

Accounting Principles, Standards and Conventions

Book-keeping (3 Modules)

Costing and Pricing

Practical Payroll

Sage 50 Accounts

Sage Payroll

Understanding Business Accounts

SeminarsBudgeting for the Small Business

Finance for Non-financial Managers

Making sense of Financial Documents

Managing Cash Flow

Self and Career Development Training

DiplomasEvent Management

AwardEssential Event Management

Award

CoursesBusiness English


Communications in an

Organisation

Costing and Pricing

Different Leadership Attributes

and Skills

Event Management Essentials

Get Into HR

Get into Journalism

Get into PR

Go... Get That Job!

Go... Make a Difference

Health and Safety Essentials

Interpersonal Communications

Introduction to Business

Structure and Law

Managing Internal and External

Workplace Communications

Marketing Essentials

Marketing Mix

Marketing Principles and

Practices

Personalities, Profiles and Plans

Team Development

Time Management

SeminarsAssertiveness

Presentation Skills

Management TrainingDiplomasBusiness Skills Diploma

Introduction to Management

Diploma

Office Manager Diploma

AwardEssential Business Award

CoursesDecision Making

Financial Awareness

Leadership

SeminarsAppraisal Skills

Presentation Skills

Supervisory Skills

Time Management

Working with Assertiveness

Working with Stress

BeginnerFaster Keyboarding Part 1

Typaz

IntermediateFaster Keyboarding Part 2

Keyboard Speed Development

Typaz Speed

ExpertTypaz Professional

SpecialistAudio Transcription

Medical Audio Transcription

Numeric Data Entry

General Office SkillsDiplomasAdmin Assistant Diploma

Digital Skills and IT Diploma

Diploma in Workplace Skills

Introduction to Office Skills Diploma

Receptionist Diploma

AwardEssential Business Award

Essential Get Creative Award

CoursesCreate, Manage and Integrate Files

Digital Skills

ECDL (European Computer Driving Licence)

Internet Skills

PC Basics

SeminarsApplying for Jobs

Appraisal Skills

Better Business Letters

Business Writing Skills

Customer Care

Professional Receptionist

Successful Job Interview

Telephone Techniques

Here’s a full list of courses we offer, yes, we know it’s a lot to take in… but that’s where our friendly course advisors can help! We can tailor a flexible learning programme specific to your needs.

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Keyboard Skills and Touch Typing Training

IT Technical TrainingDiplomasIT Support Technician

IT Technician Plus

Network Support Technician

CoursesA+ 2012 Certification Course

Communication Skills for IT Specialists

Learning Windows 7

MTA Networking Fundamentals

MTA Security Fundamentals

MTA Server Administration Fundamentals

MTA Software Development Fundamentals

MTA Windows Development Fundamentals

MTA Windows Operating Systems Fundamentals

MTA Database Administrator Fundamentals

MTA Web Development Fundamentals

MCSA 2008 Windows MCITP Server Administration Series

MCSE Series

Network+ 2012 Certification

Project Management

Routing and Switching Fundamentals Part 1 - CCENT

Routing and Switching Fundamentals Part 2 - ICND

Routing and Switching Fundamentals Series CCNA

Strata IT Fundamentals

Web Design and Photoshop TrainingDiplomaWeb Design Specialist Diploma

CoursesCertified Java Associate

CIW Foundations

Dreamweaver

Fireworks Fundamentals

Flash

HTML Fundamentals

Illustrator Fundamentals

InDesign

JavaScript Fundamentals

Photoshop Elements

Website Design

You’ll get all the advanced skills required to be an indispensable Executive Assistant, delivering reports, figures and forecasts with ease. The diploma includes advanced touch typing, Microsoft Office to an expert level, web design, book-keeping, accounts (including Sage) and payroll. You’ll also undertake a series of self-development programmes and can choose 4 elective subjects in fields such as marketing, HR, PR, law, journalism and Business English. What’s more, you also have the option to add shorthand to your diploma.

Successful completion of all the book-keeping courses offered in this diploma will also give you the opportunity to achieve OCR and/or IAB Level 2 qualifications (additional home study is recommended).

Core CoursesBeginners and Intermediate - Core 1• Typaz or Typaz Speed and Keyboard Speed Development

or Expert - Core 1• Typaz Professional

• Effective Business Communication or Business Document Production

• Microsoft Word• Microsoft Word Expert• Microsoft Excel• Microsoft Excel Expert• Microsoft PowerPoint• Microsoft Access• Microsoft Outlook• Microsoft Publisher• Dreamweaver• Go - Make A Difference

or Go - Get That Job!• Audio Transcription • Book-keeping Level 2 - Module 1• Book-keeping Level 2 - Module 2• Book-keeping Level 2 - Module 3• Practical Payroll Level 2• Sage 50 Accounts• Sage Payroll

Secretarial, PA and Executive Assistant career choicesSecretarial roles have changed dramatically over the past decade and will continue to do so. The very term ‘Secretary’ sounds a bit quaint, especially when you consider the role in business today; the key reason why Executive Assistants, Personal Assistants and Office Managers are flourishing.

There are numerous opportunities for individuals with excellent skills and there’s been a dramatic decrease in the quantity of routine and mundane work. Top EAs and PAs can expect to earn good salaries, enjoy real responsibilities and often take on team leadership roles, marketing support services, HR and staff development, event organising, to name a few of the interesting day-to-day activities the role can encompass. What’s more, most business sectors offer such roles, meaning there are many choices available.

Vocational options also exist. Specialist Legal Secretaries can enjoy high rewards and responsibilities, as well as be part of a team working on interesting topics and cases. Medical Secretaries are crucial to the smooth running of hospitals and especially Medical Consultants and GPs surgeries. The role requires a high degree of organisation and an ability to relate and deal with people sensitively and appropriately.

So read on – our Secretarial Diplomas are designed to meet the precise needs of employers; to put you ahead of the rest and help you realise the opportunities available.

Secretarial and specialist secretarial training

Become a highly valued Secretary, PA or Executive AssistantIn every business, highly efficient Executive Assistants (EAs) and Personal Assistants (PAs) are essential to the smooth running of an organisation. They ensure senior directors and managers have all the support they need in order to do their jobs more efficiently and effectively. To get one of these much sought after roles, you’ll need to be highly skilled with great IT and communication skills, have the ability to work under pressure and be able to deal with the most complex of tasks even when busy.

Pitman Training offers the very best in secretarial training. Sir Isaac Pitman invented shorthand in 1837 and the Pitman name has since been synonymous with the very highest quality.

Highly respected by employers, we offer a comprehensive range of secretarial and shorthand training – from quick courses, designed to update your skills, to our highly respected secretarial and specialist diplomas such as Medial Secretary and Legal Secretary.

We also offer specialist Executive PA Diplomas, for the crème of secretarial roles, plus a comprehensive range of Microsoft Office training options – you can find these on page 24.

Diplomas in this category:•Executive PA Plus Diploma•Executive PA Diploma•Secretarial Diploma •Business Text Processing

Diploma•Legal Secretarial Diploma•Medical Secretarial Diploma•Medical Office Diploma•Medical Receptionist Diploma•Essential Secretarial Efficiency

Award

4 Secretarial and specialist secretarial training

Executive PA Plus DiplomaIf you’d like to work at the very highest level and become the trusted PA to a senior director of one of the UK’s top companies, the Executive PA Plus Diploma is one of the most comprehensive and prestigious Diplomas available.

• Successful Meetings and Minutes (self study or seminar)

• Introduction to HTML

Elective Courses* (Choose four)• Health & Safety Essentials• Marketing Essentials• Get Into HR• Get Into PR• Get Into Journalism• Legal Secretarial - An Introduction• Medical Secretarial - An Introduction• Shorthand Speed Development

or Shorthand Fast • Numeric Data Entry• Introduction to Business Structure & Law • Business English • Executive PA Seminar

Elective Seminar• The Executive PA

(Seminars are subject to availability at your local Pitman Training Centre).

Shorthand OptionIf you would like to include shorthand as a core course in your Executive PA Plus Diploma, please let us know. We have a number of courses available designed to take you from beginner to expert writing at speeds up to 120 words per minute.

6 Secretarial and specialist secretarial training Secretarial and specialist secretarial training 7

GuidelineLearning Time460 hours flexi study (without shorthand) or 15 weeks full-time**

520 hours flexi study (with shorthand) or 18 weeks full-time**

* Alternative choices are available. Please talk with your Course Advisor. ** Full-time is based on approx 20-30 hours a week

“I really enjoyed learning with Pitman Training. The staff were really supportive and the learning structure was flexible enough to fit in my other commitments.”Amy, Executive PA Diploma


Secretarial DiplomaWhether you’re trying to get back in to the world of work or you want a good job in an office environment, our Secretarial Diploma will you give a solid foundation of highly sought after skills.

You’ll be the backbone of a busy office, ensuring day to day tasks happen in the most efficient manner. You’ll have the confidence to work under pressure, prioritising workloads so executives and managers can work more efficiently.

You’ll learn great keyboard skills, how to master Microsoft packages and excellent communication techniques. What’s more, to complement your diploma you can choose 2 elective subjects, including internet skills and health and safety to name just a few.




• Audio Transcription • Microsoft Word

or Word Expert• Microsoft Excel

or Excel Expert• Microsoft PowerPoint• Microsoft Outlook• Successful Meetings and Minutes

(self study or seminar)

Elective Courses* (Choose two)• Microsoft Publisher• Microsoft Access• Microsoft Word Expert• Go - Make a Difference• Business English • Health & Safety Essentials• Go - Get That Job! • Book-keeping Level 2 Module 1

GuidelineLearning Time180 hours flexi study or 6 weeks full-time**

GuidelineLearning Time110 hours flexi study or 4 weeks full-time** (6 subjects)80 hours flexi study or 3 weeks full-time** (4 subjects)

Business TextProcessing DiplomaGetting ready for the world of work can be a daunting prospect, especially if you’re at the start of your career or re-entering the workforce after a long break or redundancy.

Our Business Text Processing Diploma will ensure you have the very latest IT skills required to work in an office environment.

The diploma will give you a broad range of practical skills so you can take your career in any direction. You’ll have excellent keyboard speed and accuracy, alongside a solid understanding of Microsoft Word and producing business documentation.

What’s more, you’ll also have the freedom to choose three elective subjects in the areas of audio transcription, Microsoft PowerPoint or specialist training to work in a support function within the areas of law and healthcare.

Upon the completion of your diploma, you could achieve the Oxford, Cambridge and Royal Society of Arts (OCR) Text Processing qualification – awarded by this prominent body to recognise achievement.

Core Courses• Computer Keyboard Skills (recommended speed of 35

wpm)• Business Document Production• Microsoft Word

Elective Courses* (choose one or three depending on required certification.)

• Medical or Audio Transcription• Microsoft PowerPoint• Legal Secretarial - An Introduction• Microsoft Mailmerge• Go - Get That Job!

Secretarial and specialist secretarial training 9


You’ll be able to work under pressure, have great organisational skills, learn up-to-date Microsoft Office applications and learn or refine traditional secretarial skills including touch typing and audio transcription. In addition, you can also choose 4 elective subjects to complement your diploma including marketing, Dreamweaver, PR and book-keeping to name just a few. What’s more, you also have the option to combine this Diploma with our comprehensive shorthand course.



If you’re already in a secretarial or administrative role and would like to progress in your career, the Executive PA Diploma will give you the essential skills you require.

Executive PA Diploma

GuidelineLearning Time320 hours flexi study (with shorthand) or 12 weeks full-time**260 hours flexi study (without shorthand) or 10 weeks full-time**


Elective Seminars• The Executive PA• Meetings and Minutes


Shorthand OptionIf you would like to include shorthand as a core course in your Executive PA Diploma, please let us know. We have a number of courses available designed to take you from beginner to expert writing at speeds up to 120 words per minute.


• Microsoft Word • Microsoft Word Expert• Microsoft Excel • Microsoft Excel Expert• Microsoft PowerPoint

• Microsoft Access• Microsoft Outlook• Audio Transcription -

Level 2• Go - Make A Difference

or Go Get that Job!• Successful Meetings and

Minutes (self study or seminar)

• Dreamweaver • Microsoft Publisher• Book-keeping Level 2

Module 1• Marketing Essentials• Get into PR• Get into HR• Get Into Journalism• Shorthand Speed

Development or Shorthand Fast

• Legal Secretary - An Introduction

• Health and Safety Essentials*

• Business English • Executive PA seminar*• Sage 50 Accounts

Elective Courses* (Choose four)



* Alternative choices are available. Please talk with your Course Advisor. ** Full-time is based on approx 20-30 hours a week * Alternative choices are available. Please talk with your Course Advisor. ** Full-time is based on approx 20-30 hours a week


You’ll learn how to type confidential letters, type patient records, assist with medical journals and keep a busy office running smoothly. You’ll become proficient in medical terminology, medical audio typing, medical word processing and gain excellent IT skills. You can add two elective subjects from a choice of areas such as Health and Safety – Speak to your Course Advisor about which may be best for you.

On the successful completion of your diploma, you’ll have the opportunity to achieve a Level 2 Award in Medical Terminology qualification (additional home study is required).

The diploma will give you the specialist knowledge and understanding required to work within this thriving sector. In addition to great IT and communication skills, you’ll gain a broad knowledge of different aspects of the law, enabling you to support senior colleagues; you’ll learn legal terminology and about the court system.

What’s more, to enable you to choose a specialist department to work within, you can add an elective subject in the areas of wills and probate, family law, conveyancing, criminal law, civil litigation and company law. With additional training you could progress to the position of legal executive, paralegal or licensed conveyancer.




• Legal Secretarial – An Introduction

• Legal Secretarial Modules (TWO of your choice)

• Microsoft Word• Microsoft Word Expert• Microsoft Excel

or Microsoft Excel Expert• Microsoft PowerPoint• Microsoft Outlook• Audio Transcription

• Effective Business Communication• or Business Document Production• Audio Transcription• Medical Secretary - An Introduction

or Medical Terminology• Medical Audio Transcription • Microsoft Word or Word Expert• Microsoft Excel or Excel Expert• Microsoft Outlook• Microsoft PowerPoint

Elective Courses* (Choose two)• Microsoft Word Expert• Go - Make A Difference • Health & Safety Essentials• Go - Get That Job!• Successful Meetings and Minutes• Business English • Medical Word Processing

(if Medical Terminology taken as a core)



Legal Secretarial DiplomaFor those of you looking to develop your secretarial skills and move into a specialist role within legal services, our Legal Secretarial Diploma is the perfect choice.

If you’d like to work in the challenging medical sector, where discretion, patience and sensitivity are all paramount, our Medical Secretarial Diploma will give you all the skills you’ll need.

Medical Secretarial Diploma


• Legal Secretarial - Conveyancing• Legal Secretarial - Wills & Probate• Legal Secretarial - Criminal Law• Legal Secretarial - Company Law• Legal Secretarial - Family Law• Legal Secretarial - Civil Litigation• Office Fast (Modules 1-3) • Office Fast (Modules 4-6)• Go - Make A Difference • Health & Safety Essentials• Microsoft Access• Business English • Go - Get That Job! • Successful Meetings and Minutes

Elective Courses* (Choose two)

Modules available for Scottish Law

Our Medical Office Diploma arms you with the knowledge to help you be the most efficient, effective team member you can be, integrating the theory of highly technical medical terminology with wider administrative and management skills.

Our Essential Secretarial Efficiency Award is one of our range of mini-diplomas which has been specially designed to help you get the most out of your working day by improving your productivity and efficiency – both of which are guaranteed to impress your employers and help you get ahead.

Learn and develop high levels of proficiency in Medical Terminology, Leadership and Communication Skills, and Office Administration. Whether you’re developing new skills or honing existing ones this course offers a great all round package for you to become an asset to any employer.

Prove that you really do understand this world and that you have relevant expert skills that will make you a strong team player within the medical profession.

You’ll come out with the equivalent of a GCSE qualification and a well recognised accolade, as a Pitman Training Diploma is one of the most prestigious courses you can complete. You might also like to know that this diploma is recognised by the Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR), who see real value in the content covered.

As well as enhancing your keyboard and Microsoft Word skills, you’ll also learn how to take notes quickly and accurately using the proven SpeedWriting technique.

The Essential Secretarial Efficiency Award has been designed specifically to help you improve your keyboard, note-taking and Microsoft Word skills. So if you’re working in office admin and want to take your skills to the next level, this is just the course for you.

On completion, you’ll be able to type at up to 60 words per minute – a good working standard, take notes accurately and efficiently using the SpeedWriting system and fully understand and be confident in Microsoft Word.

A ‘mini-diploma’ in its own right, the Award has three core parts. You’ll start with improving your keyboard skills by taking our ‘Typaz Speed’ course. This will teach you how to touch type accurately at approximately 60 words per minute. You’ll then move on to the SpeedWriting course, which is a great way to learn how to take down minutes and notes quickly and precisely at speeds over 40 words per minute.

Finally, you can choose Microsoft Word or Microsoft Word Expert (depending upon your current level of experience), which will ensure you’ll be confident in this most important and popular word processing software.

• Typing (choose from a selection)

• Medical Terminology• Medical Word Processing• Microsoft Word

or Word Expert• Microsoft Outlook

• Microsoft Excel or Excel Expert

• Effective Business Communication or Communication at Work

• SpeedWriting• Typaz Speed• Microsoft Word

or Word Expert*

Core Courses

Core Courses

MedicalOffice Diploma

Essential Secretarial Efficiency Award



Working in the medical sector is interesting, challenging and rewarding – you’ll need to be super-efficient with top IT skills, but also possess discretion, patience and empathy.

The Medical Receptionist Diploma will teach you all the vital skills you need to be the welcoming and efficient face of a medical practice or department. You’ll learn medical terminology covering a range of specialisms and general medical practice. You’ll combine this with the very best office admin skills, including completing our Professional Receptionist seminar, learning the latest Microsoft Office IT software and effective communication skills. You’ll also have the option to choose from an elective choice of additional subjects including telephone techniques and health and safety essentials.

Core Courses• Keyboard Skills Development

or Typaz Speed• Business Document Production• Communication at Work• Microsoft Word

or Microsoft Word Expert• Microsoft Outlook• Professional Receptionist Seminar• Medical Terminology

or The Medical Secretary – An Introduction

Elective Courses* (Choose one)• Microsoft Excel• Health & Safety Essentials• Go - Make A Difference• Telephone Techniques - seminar• Audio Transcription• Go - Get That Job!• Medical Audio Transcription• Medical Word Processing

Medical ReceptionistDiploma


• Audio Transcription• Medical Audio

Transcription• SpeedWriting• Different Leadership

Attributes and Skills• Microsoft Access• Go - Get that Job• Microsoft PowerPoint

• Successful Meetings and Minutes

• Business Document Production

Elective Courses* (Choose one)


* Alternative choices are available. Please talk with your Course Advisor. ** Full-time is based on approx 20-30 hours a week* Alternative choices are available. Please talk with your Course Advisor. ** Full-time is based on approx 20-30 hours a week


“I wanted to take the next step in my career and get a foot on the management ladder. The course was perfect as it gave me all the right skills and confidence. So much so that I’ve just been promoted!”

Jayne, Team Leader

Courses Exec. PA Plus (4)

Exec. PA (4)

Secretarial (2)

Business Text Processing (1)

Legal Sec. (2)

Medical Sec. (2)

Medical Office (1)

Medical Rec. (1)

Med. Office Award

Sec. Eff. Award

Audio Transcription

Book-Keeping

Book-Keeping Level 2 Module 1



Business Document Production

Business English

Computer Keyboard Skills


Create, Manage and Integrate Files

Different Leadership Attributes and Skills

Dreamweaver


Executive PA (Seminar)

Get Into HR

Get Into Journalism

Get into PR

Go... Get That Job!

Go… Make a Difference!


Introduction to Business Structure and Law

Introduction to HTML


Legal Secretarial – An Introduction

Legal Secretarial – Civil Litigation

Legal Secretarial – Company Law

Legal Secretarial – Conveyancing

Legal Secretarial – Family Law

Legal Secretarial – Wills & Probate



Medical Terminology

Medical Secretarial – An Introduction

Medical Word Processing

Meetings and Minutes (Seminar)

Microsoft Access

Microsoft Excel

Microsoft Excel Expert

Microsoft Mail Merge

Microsoft Outlook

Microsoft PowerPoint

Microsoft Publisher

Microsoft Word

Microsoft Word Expert

Numeric Data Entry

Office Fast! (Modules 1-3)

Office Fast! (Modules 4-6)

Professional Receptionist (Seminar)

Practical Payroll

Sage 50 Accounts

Sage Payroll

Shorthand

Shorthand Fast


SpeedWriting


The Executive PA (Seminar)

The Medical Secretary (Seminar)

Typaz, Typaz Speed or Typaz Professional

How our secretarial training diplomas compareTo help you see at a glance which courses are included and which electives we recommend, we’ve created this useful table.

core subject elective optional core subject optional elective (The number in brackets denotes the number of electives that should be taken for that diploma)

Secretarial and specialist secretarial training coursesAudio Transcription (Level 1)Audio Transcription is an invaluable skill to gain, with applications in many sectors of the workplace. Although there are many audio typing courses on offer, this one from Pitman Training is the very best. In Audio Transcription Level 1, you’ll learn how to operate audio transcribing equipment; how to transcribe sentences, paragraphs, business memos, correspondence and reports; how to use invaluable, time-saving keyboard shortcuts to format your work; and how to handle misspellings and sound-alike words.

Audio Transcription (Level 2)In six tried and tested lessons, you’ll transcribe a variety of documents concentrating on changing line spacing; special marks, brackets and vertical spacing; placing text and data in columns; dealing with the dictator’s hesitations, corrections and missing text; increasing your timing; and moving between different types of document without hesitation. You’ll also have the skills required to progress to the OCR qualification in Audio Transcription Level 2.

Business Document ProductionText processing, whether it’s part of secretarial training or another discipline, is an integral part of business document production - an important aspect of communication skills training. This course consists of four simple but comprehensive lessons ensuring you cover every aspect of the speciality.

Communication at WorkProfessional communication skills training increases your confidence and raises your profile as someone who is in full control of communication in the workplace - both in written and in verbal form. Ours is the crème of communication courses with a fully-proven schedule of simple lessons to make work communication come naturally to you.

Effective Business CommunicationThis excellent course lets you raise your game when it comes to business communication skills. Effective communication skills are top of the list of qualities demanded by employers, it’s an essential skill to master. Split into eight lessons, your business communication training begins with examining English language skills before looking at the use of the appropriate tone.

Legal Secretary - An IntroductionUnlike other Legal Secretary courses, this tried and tested programme of study gives you the perfect overview of what’s involved and the different legal departments. If you’re considering becoming a top-notch Legal Secretary with all the rewards that career can bring, this is an excellent first step.

Legal Secretary - Civil LitigationThis, the best of legal secretarial courses, qualifies you to prepare the documentation in a civil litigation department. But unlike other Legal Secretary training, ours gives you the basis for full-time or temp work and an insight into fee earners’ work - which means greater job satisfaction and possible promotion.

Legal Secretary - Company LawIf you’re after specialist skills or want to work in the Company Law department of a legal firm, this legal secretarial course is hard to beat. Our renowned Legal Secretary training is a definite plus on your CV. As well as giving you a grounding in company law – good for permanent or temp work. This course also gives you an insight into fee earners’ work which will improve your understanding, performance and could lead to promotion or permanent placement.

Legal Secretary - ConveyancingThis course will allow you to take your place in a Conveyancing department. Not only is it a good way to receive legal secretarial training of the highest order, it also puts the famous Pitman Training name on your CV - that’s well worth having, and something no other legal secretarial courses can bring you.

Legal Secretary - Criminal LawLike all our Legal Secretary courses, our Criminal Law Legal Secretary course is designed to give you the edge. Firstly by putting the Pitman Training name on your CV; an acknowledged mark of excellent Legal Secretary training, but also because you’ll be trained for full time or temp work with an insight into the fee earners’ role, which will improve your understanding and could pave the way for promotion or a permanent placement.

Legal Secretary - Family LawOur Legal Secretary training is well-respected by employers, and for Legal Secretary knowledge, you really can’t do better. After an introduction to family law and basic divorce procedure, you’ll look at preparing a divorce petition. The Legal Secretary course continues with preparing a statement of arrangements for children before moving on to serving the petition and producing an affidavit.

Legal Secretary - Wills & ProbateOur Wills & Probate course has four procedures for will-making; codicils, power of attorney and deed of revocation; obtaining grant of probate; and documentation regarding the distribution of an estate. The course is also flexible, so you can fit in your studies around your work and home commitments.

Medical Word ProcessingMedical offices require a lot of admin. Get to grips with the finer workings of Word and you can create professional looking documents and reports quickly and easily.

Medical Secretary - An IntroductionOur Medical Secretary training is second-to-none, and will be a firm foundation for building up your Medical Secretary knowledge. This twelve-part course covers all the relevant terminology and documentation, and familiarises you with the responsibilities, practice and structure of hospital medical departments and GP practices.

Medical TerminologyThis course has been developed to help you get under the skin of commonly used medical terminology across a wide range

of disciplines including biology, cardiology, psychology and many more. You’ll also have the opportunity to achieve the City & Guilds Level 2 Award in Medical Terminology qualification (additional home study is recommended).

Shorthand Fast

If you have completed our Teeline Fast course and want to increase your speed, or are looking to hone your speed skills, then this course is for you. In just 10 hours, we will help you achieve a steady increase in your shorthand speed, dexterity and mental word-holding. The course uses dictation materials of between 40 and 80 words per minute and includes shorthand outlines.


Once you’re familiar with a shorthand system, you may need to work on your shorthand speed - which is where this course comes in. We use material with the widest possible content to increase in speed, dexterity and mental word-holding.

SpeedWriting

Our SpeedWriting course is a new way to learn the BakerWrite™ SpeedWriting system in just six hours. It will help you accurately record the spoken word, to speeds over 40 wpm.


Help save wasted hours & make your mark in the office! A core role in any office admin, secretarial or PA job is supporting your team, aiding productivity and efficiency in an otherwise manic world!

Teeline Shorthand

This beginner’s course will help you learn the Teeline system and will enable you to work towards building your speed and accuracy. Teeline Shorthand consists of three stages, to be completed in quick succession to avoid learning gaps.

Teeline Fast Shorthand

This is a course to take you from novice to a Pitman Teeline shorthand speed of 40 words per minute. Beginning with the basics - the alphabet - we’ll lead you gently into shorthand Teeline style step-by-step, moving on to give you full confidence in the workplace.

Top Tip:To quickly find any of our courses, see the course index on page 53.

14 Secretarial and specialist secretarial training Secretarial and specialist secretarial training 15

16 General office skills training

Career choices and optionsThere are very many different job descriptions covering different roles and they all are necessary for an organisation to operate effectively and efficiently.

You will find that some office jobs function within a team environment and others allow people to work alone. Office jobs can be in the fields of financial services, computers and IT, head offices of retailers and the service sector, manufacturing, legal and accountancy services, the creative and digital industries, plus many more.

Some of the most popular jobs include Customer Service Assistants, Sales and Marketing Assistants, Receptionists, and HR and Personal Assistants.

You’ll see that our diplomas are specifically designed to provide you with the skills you need to successfully apply for these roles. What’s more, our comprehensive range of courses gives you the option to ‘top up’ with a subject you find particularly interesting.

To find out more, contact your local Pitman Training centre and ask to speak to a Course Advisor – they’re there to help.

Visit: www.pitman-training.com/locations

General office skills training

Get into office work and progress your careerFor people with up-to-date and relevant skills, the opportunities to carve out a successful career in an office environment are many and varied; so much so that it would be impossible to list them all! However, the vast majority of jobs require a core set of skills, which are applicable across many different sectors.

Our diplomas in this category have been designed to provide you with the skills most in demand by employers – from the Office Manager Diploma for more experienced students to the Introduction to Office Skills Diploma, which will give you a solid grounding when you’re starting out or wanting to switch careers into an office-based role.

We’ve also developed a number of diplomas that are tailored to the needs of specific jobs, such as Administration Assistant and Receptionist Diplomas. These will demonstrate to employers your determination to excel in a particular role and help you stand out from the crowd when applying for jobs, as well as provide you with the right skills and confidence in your abilities.

Diplomas and Awards in this category:•Introduction to Office Skills

Diploma•Admin Assistant Diploma•Digital Skills and IT Diploma•Receptionist Diploma•Diploma in Workplace Skills•Essential Business Award•Essential Get Creative Award

General office skills training 17


Introductionto Office Skills DiplomaWalk in to any business or organisation and you’ll find a common set of practices being used, incorporating the latest Microsoft Office software.

If you want to get your first job, update your skills or switch careers for an office-based role, this diploma is perfect. It sends a clear signal to employers that you’re competent and confident in the skills they need the most.

After completing the diploma programme, you’ll have a solid foundation in which you can be confident that you’ve got what employers are looking for. You’ll also have a diploma to prove your ability to work in any office.

Based on your choices, you could learn great IT skills, how to speak the language of business, book-keeping, computer keyboard techniques for speed and accuracy and health and safety. In fact, with this diploma, you’ll have a diverse range of skills, which will enable you to take your career in any direction.

Core Courses* (Choose four)• Computer Keyboard Skills

or Keyboard Speed Development or Typaz

• Microsoft Word• Microsoft Word Expert• Microsoft Excel or Excel Expert• Microsoft Outlook• Book-keeping Level 2 Module 1• Health & Safety Essentials• Communication at Work• Go - Get That Job! • Business English• Business Document Production


Admin AssistantDiplomaAdmin Assistant roles are many and varied - every successful business and organisation needs good, organised administration staff to take care of day-to-day tasks and support your colleagues in their roles.

Designed specifically to help you secure a job as an Admin Assistant, this diploma will teach you all the practical skills you need to succeed. You’ll learn to master the most popular Microsoft Office programs, how to create office documentation, gain excellent computer software skills and speak the language of business.

What’s more, you’ll also have the option to add an elective subject in the areas of creating a professional CV, good interview techniques, keyboard speed development and health and safety practices

Core Courses• Computer Keyboard Skills


• Business Document Production• Communication at Work• Microsoft Word or Word Expert• Microsoft Outlook• Microsoft Excel or Excel Expert• Microsoft PowerPoint• Microsoft Access

Elective Courses* (Choose one)• Keyboard Speed Development• Health & Safety Essentials• Receptionist seminar• Telephone Techniques - seminar• Go - Get That Job!• Business English • Successful Meetings and Minutes




ReceptionistDiplomaReceptionists are the face of a company; they are often the first person clients or customers come into contact with, whether face-to-face, on the telephone or via email. So to ensure you operate effectively and give the right impression, you’ll need the professional and practical skills to thrive in this challenging and demanding role.

Our Receptionist Diploma will teach you everything you need to manage a range of tasks and deal with enquiries and requests even when you’re busy.

You’ll learn superior keyboard skills, how to produce business documentation and great IT skills - using the most popular Microsoft Office software. Plus, you’ll also have the option to choose one elective subject in the areas of keyboard speed development, good telephone techniques and audio transcription.

Core Courses• Typing (Choose from a selection)• Business Document Production• Communication at Work• Professional Receptionist Seminar• Microsoft Word

or Microsoft Word Expert• Microsoft Outlook

Elective Courses* (Choose one)• Keyboard Speed Development• Microsoft Excel• Health & Safety Essentials• Go - Make A Difference• Telephone Techniques - seminar*• Audio Transcription• Go - Get That Job!• Business English • Microsoft PowerPoint


18 General office skills training General office skills training 19

* Alternative choices are available. Please talk with your Course Advisor. ** Full-time is based on approx 20-30 hours a week * Alternative choices are available. Please talk with your Course Advisor. ** Full-time is based on approx 20-30 hours a week


Diploma inWorkplace SkillsIf you’d like to return to the world of work after taking time out to have children or perhaps following redundancy, our Diploma in Workplace Skills is the ideal choice. You’ll not only get the latest IT skills, you’ll also gain in confidence knowing that you have the skills employers are looking for. Unlike many other training providers, you will also have the support of a Course Advisor as you work towards your diploma. It’s one of the reasons why so many of our students succeed.

You’ll learn superior keyboard skills, effective business communication, Microsoft Word and PowerPoint, plus all the help you need to create a compelling CV and great interview techniques. What’s more, in addition, you can choose two elective courses, including internet skills, Microsoft Publisher.

Core Courses• Keyboard Speed Development

or Typaz Speed• Effective Business Communication

or Business Document Production• Microsoft Word

or Microsoft Word Expert• Microsoft Excel

or Microsoft Excel Expert• Microsoft PowerPoint• Microsoft Outlook• Go... Get that Job!

Elective Courses* (Choose one)• Typing (Choose from a selection)• Internet Skills• Microsoft Publisher• Microsoft Access• Microsoft Word Expert• Create, Manage and Integrate Files• Go - Make a Difference• Health & Safety Essentials• Introduction to Business Structure and Law• Business English


Digital Skills and IT DiplomaThe pace of change in the digital world is rapid and exciting, but it can also be a little daunting and difficult to know where to focus your skills and learning.

This diploma is designed to provide you with a grounding in the most popular and latest digital technologies such as social networking, digital photography, digital music, combined with the practical skills required in almost every office environment across the UK – Microsoft Office.

Completing this diploma will enhance your knowledge of the latest digital technologies, which many employers now require.

If you are returning to work and need to feel confident that your IT and digital skills are fully up to date, then this diploma will demonstrate exactly that to potential employers.

With the option to choose an elective subject in marketing, it is also ideal for individuals wanting to pursue a career as a marketing assistant or admin assistant with responsibilities for helping keep your firm’s public profiles and brand presence up to date and to provide support to the marketing function.

Core Courses• Digital Skills• Computer Keyboard Skills


• Microsoft Word or Microsoft Word Expert

• Microsoft Excel or Microsoft Excel Expert

• Microsoft Outlook• Communication at Work

Elective Courses* (Choose one)• Go - Get That Job! • Marketing Essentials• Microsoft Word Expert• Microsoft Excel Expert• Microsoft PowerPoint

Essential BusinessAwardThis Award will provide you with an essential grounding in Business Structure and Law, knowledge of Microsoft Excel and an Understanding of Business Accounts.

Introduction to Business Structure and Law The structure of a business and the legal requirements for directors, shareholders and company secretaries are crucial; not least for Executive Assistants and finance professionals who often have to help prepare AGMs, business reports, prepare and file accounts and manage bank accounts.

The course considers the different types of business and the terms relating to each; AGMs, EGMs, the roles and responsibilities of shareholders, directors and company secretaries; business reporting, filing deadlines, accounts audits, contracts, bank accounts and loans and security; taxation, insolvency, employer obligations under the Health & Safety at Work Act and employment contracts.

Having completed this course, you will have covered topics towards the ITEC Business Competence Level 3 unit qualification.

The Microsoft Excel course will prepare you for the City & Guilds Spreadsheet Processing Techniques Exam, Microsoft Office Specialist Test and ECDL Spreadsheet exam. Just some of the areas covered include: creating worksheets, formatting text, simple and complex formulas; handling rows and columns, autocomplete, using styles, headers and footers, average, max and min functions and using charts.

Understanding Business Accounts will provide you with a good understanding of the principles of business accountancy. It will help you understand balance sheets, profit and loss (P&L) accounts, stock-taking, depreciation, capital and revenue expenditure, accruals and the role of capital and reserves, profit margins, analysing a profit and loss account and how to make comparisons on financial statements.

Core Courses• Introduction to Business Structure and Law• Understanding Business Accounts• Microsoft Excel

or Excel Expert

EssentialGet Creative AwardOur Essential Get Creative Award is designed to give those who have a creative element to their role, the skills they need to create professional looking presentations, in house marketing materials and newsletters.

** Full-time is based on approx 20-30 hours a week


20 General office skills training General office skills training 21

General office skills coursesCreate, Manage and Integrate FilesWhen it comes to office skills training, file management is at the very core. Spread over four lessons, with a total course time of 10-12 hours, we’ll take you through every detail to make sure you’re confident to handle files in the workplace.

Digital SkillsOur online Digital Skills course is ideal for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as social networking; online basics; digital photography; digital music; digital media; computer basics; audio and video software.

ECDL (European Computer Driving Licence)This is the professionally-written route to gaining your ECDL (European Computer Driving Licence) qualifications - an ECDL course split into modules to give you the options you need to suit your qualification needs and future career plans.

Internet SkillsIf you’re familiar with Windows and confident with a mouse, this is the internet training course for you. It will introduce you to all the basics you need when it comes to using the internet and email - and it’s split into four simple lessons which take only 6-8 hours to complete.

PC BasicsOn successful completion of the course you will become skilled in the fundamentals of the computer and all the most popular applications. You’ll learn the computer basics including hardware and software. You will use Microsoft Word to edit and print documents, edit data in Excel, and learn how to manage the storage of your documents in files and folders. Finally you will cover how to use the internet including social networking and e-commerce.

Top Tip:To quickly find any of our courses, see the course index on page 53.

“My original plan had been to change from being a carer into an office role. But whilst studying I realised I could do much more. When the chance came up to buy a small shop, I grabbed it.

Now almost 3 years later I’ve expanded my business and also run an internet cafe. Pitman Training gave me the skills and confidence I needed.”

Galina, Entrepreneur

In today’s competitive business world, employers are always on look out for highly trained people who can manage a number of different tasks. So if you currently work within an office environment and have or would like the responsibility of creating presentations and in house marketing materials, the Essential Get Creative Award will enable you to take your skills to the next level.

This highly engaging course will give you a practical insight into how to create slick presentations, professional publications and manipulate, edit and organise photographic images to a high standard.

Once you’ve completed your Essential Get Creative Award, you’ll have the knowledge and confidence to create highly professional presentations and engaging marketing materials. What’s more, these highly sought- after creative skills will transfer into any professional environment as well as being useful for any personal projects at home.

Core Courses• Microsoft PowerPoint• Microsoft Publisher• Adobe Photoshop

Elements


22 General office skills training

Courses Intro to Office Skills (4)

Admin Assistant (1)

Receptionist (1)

Diploma in Workplace Skills (2)

Medical Receptionist (1)

Digital Skills and IT (2)

Essential Business Award

Essential Get Creative Award

Audio Transcription

Book-Keeping Level 2 - Module 1


Business English



Costing and Pricing



Digital Skills


Get Into HR

Go... Get that Job!

Go... Make A Difference


Internet Skills





Medical Secretary - An Introduction

Microsoft Access

Microsoft Excel


Microsoft Outlook


Microsoft Publisher

Microsoft Word


Numeric Data Entry

Photoshop Elements

Practical Payroll

Professional Receptionist Seminar

Sage 50 Accounts

Sage Payroll

SpeedWriting


Telephone Techniques (Seminar)

Time Management


How our general office skills diplomas compareTo help you see at a glance which courses are included and which electives we recommend, we’ve created this useful table. For further information about the range of electives available, please speak to one of our Course Advisors.


General office skills training 23

BeginnerTypaz In just 25 hours speeds of 20-40 words per minute are perfectly achievable, even if you have little prior experience. Comprising 10 lessons, you’ll also receive guidance on ergonomics, technique and accuracy. On completion, you will have the skills to obtain a BCS Level 2 e-type qualification.

Faster Keyboarding Part 1 If typing is a key part of your role, this course is ideal if you want to quickly improve your accuracy and speed. In just 8-10 hours, you’ll be able to reach speeds up to 35wpm.

IntermediateTypaz Speed If you want to build speed and accuracy then consider our Typaz Speed touch-typing course. Lasting 15 hours, the course will take you to speeds of 40-60 words per minute and you’ll have the opportunity to obtain the Gold Award (60wpm) in the BCS Level 2 e-type qualification.

Faster Keyboarding Part 2 This course builds on Part 1 or is suitable for people with touch-typing skills needing to increase accuracy and speeds. Over 8-10 hours, you’ll be able to reach 40-50wpm, which could take you beyond intermediate to expert level.

ExpertTypaz Professional For those needing high proficiency at touch-typing and keyboard skills. The course lasts up to 40 hours and includes the alpha-numeric keys and high-end learning materials. Again, you will have the skills to obtain the Gold Award (60wpm) in the BCS Level 2 e-type qualification

SpecialistAudio Transcription Level 1 You’ll need some word processing skills to take full advantage of this 15-hour course. On completion you’ll be able to transcribe business documents efficiently and have the skills to sit the OCR Text Processing Level 1 Audio Transcription (Basic) examination.

Audio Transcription Level 2 If you wish to build your audio transcription skills, then consider this 14-hour course. It will take your skills to the level required to sit the OCR Text Processing Level 2 Audio Transcription (Intermediate) examination.

Medical Audio Transcription This is a specialist 8-10 hour course for medical or aspiring medical secretaries. It will help you accurately transcribe documents containing medical terminology.

Numeric Data Entry This is a fast, specialist course of 2-3 hours that will teach you how to touch-type using the numeric keypad, essential if you regularly input figures into a computer as part of your role.

Typing and Keyboard SkillsThe Pitman Training name has been synonymous with high quality typing for many years. Today, we offer a full range of typing courses, including; touch typing, keyboard skills, data entry and audio typing – whether you’re a beginner or need to reach top speeds with maximum accuracy.

To help you find the typing training course that will suit you best, we’ve listed them below in categories - beginner, intermediate, expert and specialist (covers audio transcription and text processing). So please do take a look at Pitman Training’s typing courses - or even better give us a call to discuss your needs. Our friendly Course Advisors are just a call away; ready to help you find the perfect course.

Career choices and optionsThere are different job descriptions covering many different roles and they all are necessary for an organisation to operate effectively and efficiently. You will find that some office jobs function within a team environment and others allow people to work alone.

Office jobs can be in the fields of financial services, computers and IT, head offices of retailers and the service sector, manufacturing, legal and accountancy services, the creative and digital industries, plus many more.

Some of the most popular jobs include Customer Service Assistants, Sales and Marketing Assistants, Receptionists, and HR and Personnel Assistants.

You’ll see that our diplomas are specifically designed to provide you with the skills you need to successfully apply for these roles. What’s more, our comprehensive range of courses gives you the option ‘top up’ with a subject you find particularly interesting.

To find out more, contact your local Pitman Training centre and ask to speak to a Course Advisor – they’re there to help.


24 Microsoft Office Training Microsoft Office Training 25

An absolute ‘must’ for all office workBack in June 2010, Microsoft published a remarkable and controversial statistic – that there are between 750m and 1 billion copies of Microsoft Office installed on computers around the world.

Regardless of the precise number, there is no doubt that Microsoft Office is the single most important software package used in homes, schools and businesses across the world today. If you want an office-based role strong Microsoft Office skills are essential. Or if you need to improve IT skills in general, Microsoft Office is without doubt the starting point.

However, because Office is so ubiquitous, many people believe their MS Office skills to be more advanced than they actually are. To be effective and efficient in an office environment – and to ensure you stand out from the crowd – professional Microsoft Office training is required.

Need to top up your Microsoft Office skills fast?

Check out our comprehensive range of courses, including Excel Expert, Word Expert and Microsoft PowerPoint on page 29.

Microsoft OfficePlus DiplomaIf you’d like to take your existing Microsoft skills to a more professional and expert level, our comprehensive Microsoft Office Plus Diploma is the right choice.

This diploma will guide you through each program in detail so you can totally master the full functionality and interface.

You’ll get thorough training in Microsoft Word, Excel, PowerPoint, Outlook and Access. Plus, you’ll also have the option to choose two elective courses in the area of Word Expert, Excel Expert, Publisher and Office 2010 Fast Modules.

Core Courses• Microsoft Word


or Excel Expert• Microsoft PowerPoint• Microsoft Outlook• Microsoft Access

Elective Courses* (Choose one)• Computer Keyboard Skills

or Keyboard Speed Development• Microsoft Word Expert• Microsoft Excel Expert• Microsoft Publisher• Go... Get That Job!



Fast-track MicrosoftSkills DiplomaIf you’d like to become proficient and confident in Microsoft Office in a short space of time, our Fast Track Microsoft Skills Diploma is the ideal choice.

This fast paced diploma is designed to equip you with the technology skills you need over an intensive period.

Once completed, your new IT skills will mean you’ll have the confidence and solid foundation to work for any business.

You’ll learn how to be proficient in Microsoft Word, Word Expert, Excel, Excel Expert, PowerPoint, Access and Outlook.



or Excel Expert• Microsoft Outlook• Microsoft PowerPoint• Microsoft Access

Microsoft Office Training

Diplomas and Awards in this category:•Microsoft Office Plus Diploma•Fast-track Microsoft Skills

Diploma•Essential Microsoft Office

Award•Business IT Diploma•Business IT Diploma with HR•Business IT Diploma with

Marketing and PR•Business IT Diploma with

Web Design


Essential MicrosoftOffice Award


Our Essential Microsoft Office Award is a mini-Diploma that teaches you the most popular and up-to-date Microsoft Office programs to a good working standard.

It’s ideal for people with minimal IT skills – with the support of our Course Advisors and by working through practical examples the award contains, you’ll soon be confident in your new-found IT skills.

On successful completion of the award, there is also the opportunity to further enhance your learning, progressing to a range of accreditations including City & Guilds and ECDL Advanced, as well as more advanced Microsoft and Excel training.



or Excel Expert• Microsoft PowerPoint

or Outlook

GuidelineLearning Time80 hours flexi study or 4 weeks full-time*

Business IT Diplomawith Marketingand PRThe worlds of Marketing and PR are highly competitive and the number of applicants looking to break into these fast moving industries is always high.

If you want to stand out and get the job, you’ll have to prove you’ve got the practical skills and knowledge required.

Our Business IT Diploma with Marketing and PR is designed to give you a broad understanding or marketing and PR principles, along with superior IT skills to take on these popular roles.

This Diploma has been developed to give you the skills to work in a specialist marketing or PR agency, in a company’s marketing department or take on marketing and PR responsibilities in your current role.

Every business needs loyal customers to buy or use their services in order to succeed, so the role of marketing and PR is to strategically develop the most engaging propositions and the right method of communication needed to generate a response.

You’ll learn about product life cycles, promotional strategies, writing press releases and crisis management, along with numerous other subjects to ensure you walk away with the all the skills you’ll need to succeed.


or Keyboard Speed Development• Effective Business Communication

or Business Document Production• Marketing Essentials• Get into PR• Microsoft Word• Microsoft Word Expert• Microsoft Excel

or Excel Expert• Microsoft PowerPoint• Microsoft Outlook• Microsoft Publisher• Microsoft Access

Business IT DiplomaOur Business IT Diploma is designed to equip you with the essential IT skills you’ll need to be a highly valued member of any team.

To stand out in today’s demanding business world, you’ll need to demonstrate that your computer skills are superior to those around you. With our Business IT Diploma, you’ll have invaluable skills, which will help you get a rewarding job with good career prospects.

Our Business IT Diploma will give you a great foundation to take your career in any direction. You’ll be able to demonstrate that you have a sound understanding of the widely used Microsoft packages and that you can communicate effectively in a professional business environment. You’ll learn how to master the most widely used computer software programs and gain excellent keyboard skills to ensure you can keep up with the fast pace of a thriving office environment.


or Keyboard Speed Development• Effective Business Communication• Microsoft Word

or Word Expert• Microsoft Outlook• Microsoft PowerPoint• Microsoft Excel

or Excel Expert



Business IT Diplomawith HRWithin any organisation, it’s the people who make the biggest difference to its overall success – especially if they feel motivated, highly valued and supported in their roles. So it’s of paramount importance that people wishing to have HR responsibilities are highly skilled.

Our Business IT Diploma with HR will give you an edge over other people as it contains content specific to working in an HR team.

It will therefore give you a great foundation to take your career in the direction of your choice – be it in a broad HR role or moving into the specialist areas of employment law, payroll or training and development.

HR can be very challenging, but also extremely rewarding. You’ll have the job satisfaction of knowing that you’re helping colleagues within your company enjoy a positive work experience. You’ll be a trusted member of the team, using your discretion, diplomacy and proven skills to ensure both employee and employer needs are met.


or Keyboard Speed Development• Effective Business Communication

or Business Document Production• Get into HR• Microsoft Word• Microsoft Word Expert• Microsoft Excel

or Excel Expert• Microsoft PowerPoint• Microsoft Outlook• Microsoft Access• Sage Payroll• Practical Payroll

* Full-time is based on approx 20-30 hours a week * Full-time is based on approx 20-30 hours a week


Access 2010 - Fast!This course has been designed for people with a knowledge of Microsoft Access 2007, who need to learn the new features of Access 2010 fast. After about 2 hours of study, you can be confident that you’ve covered many of the changes and updates to this popular database software. Mail Merge using WordMail merge is a key part of Microsoft Word training - one of those Microsoft Word basics which other courses often neglect. So if your previous Word training has left a gap - and obviously if you’re fresh to the subject - this is an ideal Word course to take. Microsoft AccessMicrosoft Access is a highly worthwhile skill to have at your command as this very popular database application is widely used across many employment sectors. Our Microsoft Access course is spilt into manageable lessons. Microsoft ExcelMicrosoft Excel is the world’s most popular spreadsheet program; learning how to use the software with Pitman Training shows that you’ve taken one of the best Excel courses available. Microsoft Excel ExpertFor those who have a basic grounding in Microsoft Excel, this course will provide you with the knowledge and skills to use Excel at an advanced level. To get the most out of this course, you will need to have completed our entry-level Microsoft Excel course or have the equivalent experience of this extremely popular software. Microsoft OutlookOf all the Microsoft Outlook courses, we’re convinced that this one is the best. In six lessons, we’ll take you through everything you need to use Outlook as a work tool, from navigation and views through contacts and appointments, to tasks and folders. Microsoft PowerPointThis course is extremely wide-ranging covering, to name just a few topics, running slide shows, planning and designing presentations, applying themes, inserting slides from Word, drawing and resizing shapes, charts and spreadsheets, using flowcharts, viewing and editing comments, transition effects and hyperlinks. Microsoft PublisherOver five lessons, we’ll give you all the skills you need to use the program in the workplace – something which we believe other Microsoft Publisher courses simply can’t match. Amongst many other aspects, it covers creating text boxes, formatting, navigating multi-page publications, using rulers and ruler guides and inserting headers and footers.

Microsoft WordPitman Training’s Word course is designed to provide you with the essential skills you will need to be proficient in Word, in a work environment, in as short a time as possible. You don’t need any prior experience of Microsoft Word, but you will need to be familiar with using a computer and the Windows environment. Microsoft Word ExpertThis training in Microsoft Word will propel your Word skills forward to an advanced level. Over several lessons, you’ll become confident in a range of Word’s more sophisticated features. To get the most out of this course, you will need to have completed our entry-level Microsoft Word course or have the equivalent experience of this extremely popular software. Office 2007… Fast! (Modules 1-3)In three modules of Microsoft Office training, this course takes you through the new interfaces and features of Word, Excel and PowerPoint 2007 - taking your existing skills and bringing them right up to date. This fast version of Microsoft Office training breaks down the learning process into quick and easily digestible chunks, complete in only six hours. Office 2007… Fast! (Modules 4-6)This course is your perfect introduction to learning the new features of Microsoft Office 2007; it covers Outlook, Access and Publisher 2007. Unlike some Microsoft Office courses, ours is fully flexible, so you can fit your learning around your existing work and home commitments. Along with Office 2007 Fast Modules 1-3, this will ensure you’re fully up to speed and confident with Microsoft Office 2007. Office 2010... Fast! (Modules 1-3)In three modules of Microsoft Office 2010 training, this course takes you through the new interfaces and features of Word, Excel and PowerPoint 2010; taking your existing skills and bringing them right up to date with the very latest version of Microsoft Office. This fast version of Microsoft Office 2010 training breaks down the learning process into quick and easily digestible chunks, complete in only six hours.

Microsoft Office training courses


Courses MS Office Plus (1)

Fast-Track MS Skills

Essential MS Office Award Bus. IT Bus. IT

with HRBus. IT with Marketing and PR

Bus. IT with Web Design




Dreamweaver


Excel

Get into HR

Get into PR

Go... Get That Job!




Microsoft Access

Microsoft Excel


Microsoft Outlook


Microsoft Publisher

Microsoft Word


Photoshop

Practical Payroll

Sage Payroll

How our Microsoft Office Diplomas compareTo help you see at a glance which courses are included and which electives we recommend, we’ve created this useful table. For further information about the range of electives available, please speak to one of our Course Advisors.



Our Business IT Diploma with Web Design has been developed to teach you advanced IT and business skills, alongside a foundation in understanding web design software and image manipulation.

Technology is at the forefront of every type of business, so having great IT and web skills will make you a highly valued member of any company.

The opportunities for employment within the area of web design and IT are enormous as businesses increasingly continue to take full advantage of the technology available to them in order to communicate effectively with their employees and customers.

* Full-time is based on approx 20-30 hours a week

Core Courses• Computer Keyboard

Skills or Keyboard Speed Development

• Effective Business Communication

• Introduction to HTML• Dreamweaver

• Microsoft Word or Word Expert

• Microsoft Excel or Excel Expert

• Microsoft PowerPoint or Photoshop

• Microsoft Outlook• Microsoft Access

Business IT Diploma with Web Design

30 Finance and Accounting Training Finance and Accounting Training 31

Enhance your prospects – employers need skilled finance staffManaging accounts, payroll, staying on top of invoicing and checking financial information are all key parts of working in an accounts department or managing the finances of a small business.

So if you’ve got an aptitude for figures and an unwavering eye for detail, a career in company finance, book-keeping and accounts could be an ideal choice.

We offer Sage training, accounting and book-keeping courses to suit people at different levels of experience. We understand that the finance department is the engine room of most businesses and people with top skills in book-keeping, Sage, admin and accounts are always in demand. Book-keeping and accounting is also a very flexible option for people wanting to work part time or to combine work with home commitments.

Varied roles, across multiple business sectors and organisationsA career in company finance presents many opportunities across virtually all business sectors, as well as opportunities for improvement and career progression. The types of role depend upon your qualifications and experience. Having completed our training, former students have pursued the following careers:

Diplomas and Awards in this category:•Pitman Training Accounting Technician Diploma•Foundation in Book-Keeping Diploma•Essential Book-Keeping Award•Essential Payroll Award

Book-Keepers and Accounting Technicians: Familiarity with standard accounting procedures is required, as you will be responsible for recording a company’s business transactions including maintaining records using ledgers and/or computerised systems.

Clerks:Becoming an Accounting Clerk is the ideal way to enter the area of company finance and many people have satisfying careers. There may also be opportunities to work your way into a higher level position. Day-to-day activities can include data entry, ledger maintenance, and the preparation of basic financial reports.

Payroll Administrator:Although they focus mainly on payroll functions, a good understanding of general accounting practices is useful for this admin role. This includes maintaining accurate records using software systems, calculating earnings and taxes or benefits. Accuracy and attention to detail are essential.

Finance Assistants:Duties can differ for this role, but very often it involves basic administrative tasks including filing and data inputting and management, running reports, etc. An understanding of accounting principles is useful.

To find out how you could pursue a career in company finance, call us today on 0333 200 1310

Pitman TrainingAccountingTechnician DiplomaEvery business regardless of sector needs trusted accounts professionals to ensure every financial transaction is managed and organised to the highest level. You’ll need an unwavering eye for detail and the ability to work under pressure in order to meet important deadlines.

With the Pitman Training Accounting Technician Diploma you’ll get all of the essential skills required to be a highly valued assistant to company accountants in larger firms – collecting, checking and analysing financial information on their behalf. Or, if you choose to work in a smaller business, your diploma will give you the knowledge and confidence to run a busy accounts department.

You may also have aspirations to provide your own accountancy service to local firms, in which case you can be certain this diploma will provide you with the knowledge you need.

Core Courses• Book-Keeping Level 2 - Module 1• Book-Keeping Level 2 - Module 2• Book-Keeping Level 2 - Module 3• Practical Payroll• Sage 50 Accounts• Sage Payroll• Microsoft Excel• Microsoft Excel Expert

Elective Courses* (Choose two)• PC Basics• Microsoft Word• Microsoft Word Expert• Microsoft Access• Microsoft Outlook• Go... Make A Difference• Health and Safety Essentials• Communication at Work• Numeric Data Entry• Go... Get That Job!• Costing and Pricing• Introduction to Business Structure and Law


Finance and Accounting Training

Foundation inBook-KeepingDiplomaWhether you’re looking to change careers or you’d like to come back into employment after taking time out, our Foundation in Book-Keeping Diploma is a great choice.

You will receive good solid understanding of everything required to thrive in a finance or accounts department.

You’ll learn the essential skills of book-keeping and Sage 50 accounts, alongside excellent IT skills with Microsoft Excel. What’s more, to complement your diploma you’ll also have the option to add one elective course in the areas of communication at work, business structure and law, numeric data entry and PC basics to name just a few.

On successful completion of this diploma, plus IAB practice papers, you will be eligible to take the IAB Level 2 Certificate in Book-Keeping Examination. Alternatively, you can opt for the OCR Certificate in Accounting Level 2 or IAB Award in Computerised Book-Keeping Level 2.

The AAT has granted an exemption for students who gain the IAB Level 2 Certificate in Book-Keeping qualification in respect of the 8 related QCF Units of the AAT Level 2 Certificate in Accounting, thereby enabling faster progression with AAT.

Core Courses• Book-Keeping Level 2 - Module 1• Book-Keeping Level 2 - Module 2• Book-Keeping Level 2 - Module 3• Sage 50 Accounts• Microsoft Excel

or Microsoft Excel Expert

Elective Courses* (Choose one)• PC Basics• Microsoft Word• Microsoft Outlook• Go... Make a Difference • Health and Safety Essentials• Communication at Work • Go... Get That Job!• Numeric Data Entry• Introduction to Business Structure and Law• Costing and Pricing



32 Finance and Accounting Training



Essential PayrollAwardOur Essential Payroll Award is one of our range of mini-Diplomas, designed to give you high quality skills over a relatively quick period.

If you have an aptitude for figures and wish to learn manual and computerised payroll, then this practical course is for you. Not only will you have the knowledge you need, but through a range of practical exercises based on real-life scenarios, you will have the skills and confidence to apply your knowledge in the world of work. This is one key difference between our award and other courses.

Having gained your award, prospective employers will be able to see at a glance that you have a practical understanding of manual payroll, Sage Payroll and Microsoft Excel to a good working standard, which other candidates may not possess.

Through studying for this award, you will become confident in using popular, in-demand software and have all you need to get into the world of payroll.

Core Courses• Practical Payroll Level 2• Sage Payroll• Microsoft Excel


EssentialBook-KeepingAwardAnother in our range of mini-Diplomas, our Essential Book-Keeping Award will equip you with great skills in a condensed time-scale.

Whether you’re looking to gain some book-keeping skills for your own use or want to work in a company’s accounts department or for a small business, this fast-track book-keeping programme requires an aptitude for figures and attention to detail. Like all our training, it’s also highly practical, containing work-based scenarios and examples.

So if you have aptitude and desire to work with figures, on completion of the award, you can be confident that you’ve covered the essentials of book-keeping for a first role, plus for those of you already working, it will provide a more fully-rounded skills set with which to open new opportunities with your existing employer.

Core Courses• Book-Keeping Level 2 - Module 1• Sage 50 Accounts• Microsoft Excel


A ‘mini-diploma’ in its own right, you’ll learn computerised accounts as well as manual book-keeping to cover part of the OCR and IAB Level 2 examination requirements.

Using real-life scenarios for manual book-keeping followed by Sage 50 Accounts training and finally Excel tuition you’ll raise your standards quickly to a high level.

* Full-time is based on approx 20-30 hours a week

Accounting Principles, Standards and ConventionsDuring the course you’ll explore how and why financial information is measured, as well as get to grips with assets, liability, balance sheets and other key terms.

Book-Keeping Level 2 - Module 1This course is designed to teach you double-entry book-keeping, it is also the ideal starting point if you also want to learn computerised accounts. This course covers part of the OCR and IAB Level 2 book-keeping examination requirements.

Book-Keeping Level 2 - Module 2This course is the second module designed to further your book-keeping level 2 studies using the double entry system so you can keep accurate book-keeping records. Unlike other book-keeping courses, this one puts the renowned Pitman Training name on your CV as proof of your skills.

Book-Keeping Level 2 - Module 3This course is the third module designed to further your book-keeping level 2 studies using the double entry system. This module covers many areas including using the journal, and year end accounts which include the profit and loss account and balance sheet. As with the earlier modules, the course covers part of the syllabus for the OCR and IAB Level 2 book-keeping examination requirements.

Costing and PricingInvaluable for anyone responsible for accounts or setting pricing within a business, this short course is something we’re sure you’ll get true value from, in terms of real pound signs.

Practical Payroll Level 2Payroll is an essential skill, that’s in demand by employers. If you wish to handle the payroll, this is the perfect starting point. Among many other aspects, you’ll cover PAYE, methods of calculating pay, the role of HMRC, sick pay, pensions and National Insurance.

Sage 50 Accounts You’ll need a good knowledge of manual book-keeping to take this course, which is specially designed for people wanting to be proficient and confident in Sage 50. Comprising thirteen lessons, this course will equip you with the skills you need to get a good job in an accounts department or to work for yourself by offering accounting administration services to local firms. It will also give you the opportunity to gain the IAB Level 2 Award in Computerised Book-keeping qualification.

Sage PayrollAmongst all our finance courses, Sage training is the most popular and the most in demand. This course brings you the skills you need to use this popular payroll program. Among many other topics, you’ll be involved in restoring data files, setting up employee records, updating payroll data and analysis reports.

Understanding Business AccountsFor a business, nothing is more important than its finances. This course will provide you with a good understanding of business accounts – essential knowledge if you run a small business; are considering setting one up or need to learn more about company accounts for your current or future role.

Finance and Accounting Training 33

Courses Pitman Training Accounting Technician (2)

Foundation in Book-Keeping (1)

Essential Book-Keeping Award Essential Payroll Award





Costing and Pricing

Go... Get That Job!

Go... Make a Difference



Microsoft Excel


Microsoft Outlook

Microsoft Word

Numeric Data Entry

PC Basics

Practical Payroll Level 2

Sage 50 Accounts

Sage Payroll


How our finance and accounting diplomas compareTo help you see at a glance which courses are included and which electives we recommend, we’ve created this useful table. For further information about the range of electives available, please speak to one of our Course Advisors.


Finance and Accounting courses

Introduction toBusiness Diploma

Move into a management role and enhance your careerIf you’ve management aspirations or have management responsibilities, Pitman Training offers quality, specialised management and business training, developed for the express purpose of equipping new managers with the skills they’ll need to effectively manage their teams from the start.

Unlike other management training, ours is not focused on theory at the expense of practical skills – we do cover the theory, but our training is primarily designed to provide you with techniques and skills you can apply and implement in your workplace immediately.

Consequently, our management training is perfect for equipping newly appointed managers and team leaders with the essential skills they’ll need to manage a team. It’s also ideal if you want to take the next step up and prove you have the skills needed to succeed. People transferring from the public sector or services will also find this training of interest.

Like all Pitman Training Courses and Diplomas, our management training is fully flexible so that you can learn at your own pace either at one of our dedicated training centres or sometimes from home. You’ll also benefit from a Course Advisor, who will encourage, advise and motivate you throughout the duration of your training.

Get the practical skills you need to become a great managerThere are many different types of management job – usually they require knowledge and experience of a particular business or sector. If this is not clear, you’ll need to consider the type of industry and how transferable your skills are – for example in the retail industry, the role is likely to be very customer-centred, require significant customer interaction and the ability to communicate well, manage staff and achieve sales targets.

Alternative management roles are to be found in corporate and business environments, which is ideally suited to our training. The job will involve compiling plans, project management, achieving goals and targets, making forecasts, managing budgets, marketing planning and much more. If you’ve been working in a different sector, it may well be that your skills are transferable with some additional training and if you’ve been working in a particular industry and want a step up, you’ll certainly benefit from management training.

Above all, it will be important to show you’ve got the determination and drive to succeed, as well as the right knowledge and skills.

To discover more about our management training, call us today on 0333 200 1310

Business and Management Training


Introduction to ManagementDiploma

34 Business and Management Training Business and Management Training 35

To be a strong, effective manager, you need to be able to motivate and inspire your team, whilst juggling the pressures of helping to run a business and interpret financial information.

So, if you’ve been newly promoted into a managerial or team leader role, or you’re looking to take your career to the next level, our Introduction to Management Diploma will give you the skills needed to be highly effective.

The diploma covers core management skills and also provides more rounded information on business accounting and law, communication and leadership skills, as well as Microsoft Office training. You’ll work through a number of practical tools, which will leave you with the skills and confidence to return to your workplace confident in your ability to meet your new challenge. As well as the core courses, you can choose two further courses from a list of sixteen, allowing you to pursue any particular interests.

Diplomas in this category:•Introduction to Management Diploma•Introduction to Business Diploma•Office Manager Diploma•Essential Business Award


If you’ve got great skills and work experience, just not in an office environment, our Introduction to Business Diploma could be the ideal choice.

To work at a higher level in a thriving office, you’ll need to demonstrate to potential employers that you have proven business knowledge and skills in understanding accounts, book-keeping, IT and communication. By enrolling on this diploma you’ll gain the skills necessary to transfer to an office or business role.

The diploma is particularly appropriate for people leaving public sector roles, who want to work in business, for example from the Armed Forces, police or other public services.

This diploma has an emphasis on the financial side of business and management and covers Microsoft Office applications.


Core Courses• Introduction to Business

Structure and Law• Understanding Business

Accounts• Microsoft Excel

or Excel Expert• Microsoft PowerPoint• Microsoft Word

or Word Expert• Microsoft Outlook• Time Management• Personalities, Profiles and

Plans• Different Leadership

Attributes and Skills• Communications in an

organisation

Elective Courses* (Choose two)• Costing and Pricing• Get Into HR

• Get Into PR• Managing Internal and

External workplace communications

• Interpersonal Communications

• Team Development• Principles, Standards

and conventions of Accounting

• Marketing, Principles and Practices

• Marketing Mix• Book-keeping Level 2

Module 1• Sage 50 Accounts• Microsoft Excel Expert• Go - Make A Difference

or Go Get That Job!• Business English • Marketing Essentials

Core Courses• Introduction to Business

Structure and Law• Understanding Business

Accounts• Book-keeping Level 2

Module 1• Sage 50 Accounts• Microsoft Excel

or Excel Expert• Microsoft Outlook• Marketing Essentials• Microsoft Word• Effective Business

Communication• Microsoft Word Expert

Elective Courses* (Choose two)• Get Into HR• Get Into PR• Communications

in an organisation• Interpersonal

Communications• Managing Internal and

External workplace communications

• Marketing, Principles and Practices

• Time Management• Dreamweaver • Intro to HTML• Costing and Pricing• Successful Meetings

and Minutes or Minutes and Meetings seminar

• Business English

Business and Management Training 37

36 Business and Management Training

Courses Introduction to Management Diploma (2)

Introduction to Business Diploma (2)

Office Manager Diploma (2)

Essential Business Award


Business English

Communications in an Organisation



Costing and Pricing

Dreamweaver


Get Into HR

Get Into PR

Go... Get That Job!

Go... Make A Difference


Interpersonal Communications



Keyboard Skills Development

Managing Internal & External Workplace Communications


Marketing Mix

Marketing, Principles and Practices

Meetings and Minutes seminar

Microsoft Excel


Microsoft Outlook


Microsoft Word


Numeric Data Entry

Personalities, Profiles and Plans

Practical Payroll

Principles, Standards and Conventions of Accounting

Sage 50 Accounts

Sage Payroll

SpeedWriting

Team Development


Time Management


How our business and management training diplomas compareTo help you see at a glance which courses are included and which electives we recommend, we’ve created this useful table. For further information about the range of electives available, please speak to one of our Course Advisors.

Office ManagerDiplomaOffice Managers are responsible for organising and supervising the day-to-day running of an office, including the administrative activities undertaken by colleagues and staff. Depending on the employer, the work may vary from total responsibility of the administrative side of a small business to overseeing the office work of a team of staff.

Although the work of an Office Manager differs greatly across organisations, they all have the responsibility for ensuring that their office runs efficiently. This is no easy task, so if you want to take on this demanding and challenging role, you’ll need the right skills for the job.

Our Office Manager Diploma is designed to equip you with everything you need to manage a diverse range of tasks including interviewing, inductions, managing payroll and the superior communication skills needed to deal effectively with every department or staff member. You’ll learn great IT software skills, computer keyboard techniques, principles of effective HR, book-keeping and the option to add two elective courses in the areas of numeric data entry, SpeedWriting, Sage, time management and health and safety to name just a few.


or Keyboard Speed Development• Effective Business Communication • Book-keeping Level 2 - Module 1• Microsoft Excel

or Microsoft Excel Expert• Microsoft Word • Microsoft Word Expert• Microsoft Outlook• Microsoft PowerPoint • Get Into HR • Different Leadership Attributes and Skills

Elective Courses* (Choose two)


• Go - Get That Job!• Numeric Data Entry• Introduction to Business

Structure & Law • Understanding Business

Accounts• Time Management• Sage 50 Accounts

• Sage Payroll• Practical Payroll• Health & Safety Essentials • SpeedWriting• Business English• Costing and Pricing• Successful Meetings

and Minutes

EssentialBusiness AwardThe Essential Business Award has been created for people who need to understand the legal structures and financial mechanics of business.As Microsoft Excel is used extensively in finance

administration, this course will also give you the

knowledge and confidence to use spreadsheets to a

good working standard.

The course has been designed particularly for those with

work experience, but not necessarily in a commercial

office setting – for example from the retail and service

industries or the public sector.

Having completed this course, you can be confident that

prospective employers will have evidence that you have

a practical understanding of business structure and law

as well as business accounts, which other candidates

may not possess.

It is also helpful for individuals who may be considering

setting up their own business.

The course takes 60 hours – you can start when you

like and our flexible learning system means you can

fit your studying around your existing work and home

commitments. There will also be a course advisor on

hand to help should you need additional support.

On successful completion of the course, you will have

earned a highly-regarded Pitman Training Award – a

‘mini-diploma’, which will help your CV stand out from

the rest.

Core Courses• Introduction to Business Structure and Law• Understanding Business Accounts• Microsoft Excel


Decision MakingIn this increasingly complex, globalised world, effective decision-making skills are of paramount importance. This course introduces you to the key decision-making techniques involved in today’s business problem-solving. Honing your decision-making skills will make you a more effective manager and improve your organisation’s performance. Because this is a flexible, online course, you’ll be able to take your decision-making lessons at a time and a pace to suit you.

Financial AwarenessThis first-class financial management course lets you get to grips with the nature, role and importance of financial information in organisations – taking things from a managerial perspective. It will be perfect for experienced staff given management responsibilities, team leaders, recent graduates new to management and those exposed to management work situations.

LeadershipAmongst the many leadership courses on offer, we believe ours to be the best. Professional management leadership training is by no means easy to arrange and impart successfully, but our leadership course is fully tried and tested. This insightful business leadership training programme looks at developing practical abilities in the modern workplace environment.

Personal DevelopmentThis is the perfect self-development program for anyone who needs to understand their strengths and weaknesses - and want to create some clear and achievable career goals.

You’ll gain insights into how individuals respond and behave, carry out a personal skills audit and produce a personal development plan.

Business and Management Training Courses



38 IT Technical Training IT Technical Training 39

The technical skills you need to work in the complex world of ITIn today’s thriving business world where every company is

reliant on its IT systems to communicate effectively, there has

never been a better time to take your IT skills to the next level.

At Pitman Training we have a wealth of different types of IT

Technical courses to choose from to help you progress in the

role you already have or take the first step towards becoming

fully trained.

Not only will our specialist range of IT technical courses enable

you to gain the skills that are highly in demand by employers,

you’ll also have the widely recognised Pitman Training name on

your CV.

Upon completion of your chosen IT technical course you’ll

have all the knowledge, skills and confidence to go on and take

specialist examinations in your chosen field.

Diplomas in this category:•IT Support Technician•IT Technician Plus•Network Support Technician

Whatever type of career in IT you’re looking for, we’ve got the right IT Technical course for youThe world of IT is so diverse and specialist, that in order to

work within this challenging environment, you need the right

IT Technical training behind you. At Pitman Training we pride

ourselves on offering a breadth of IT Technical courses which

will help you realise your full potential.

You might be looking for a highly technical role in-house or for

a specialist IT company or perhaps you’d like a more creative

role where you learn to master creative software packages

or learn to write in specialist IT language. The good news is

that whatever IT path you see yourself going down; our highly

advanced range of courses will enable you to become highly

proficient in your chosen field.

To discover more about our IT Technical Training, call us today on 0333 200 1310

IT Technical TrainingIT Support Technician DiplomaIT Technicians hold one of the most important jobs for any company. It will be your role to keep computers and related systems running smoothly and efficiently.

You could be responsible for fielding telephone calls or responding to help-desk messages from individuals who are experiencing problems with their computers.

The role of IT Support Technician is vital within any business and with our diploma your skills will be highly in demand. You’ll be a valued member of the team, keeping computers running smoothly and precious data protected.

Our IT Support Technician Diploma is ideal if you’re looking for a role within a company’s IT department, retail computer store or if you want to carry out home repairs.

You’ll learn how to install, repair, upgrade and maintain PCs and operating systems to ensure you have your company or customers back up and running in the timeliest manner.

Core Courses• A+ Certification Course• Communication Skills for IT Specialists

Elective Courses* (Choose three)• Computer Keyboard Skills• Health and Safety Essentials• Microsoft Word• Microsoft Excel• Project Management• Strata IT Fundamentals• Microsoft Access• Microsoft Outlook• Learning Windows 7



“Due to an industrial injury, I had to change career from being an HGV driver and had no computer experience. Since studying the IT courses with Pitman Training, I have worked for Dell, British Telecom, Standard Life and the NHS and have just been offered a full time job as IT Analyst with St Andrew’s University. I would highly recommend Pitman Training to anyone wishing to get into the IT industry.”

Gary Russell

IT Technician PlusDiplomaThe IT profession is one with many levels of expertise - if you’re one of the best, prove it to employers. Our IT Technician Plus Diploma takes you through the essential skills to work as an effective IT Technician.Build your Diploma to suit your needs with a bespoke training plan and take control of your career.

Our IT Technician Plus Diploma is recognised by employers nationally and internationally.

As we build your Diploma around your experience and career goals, you’re guaranteed to get real value out of your training, as you build up skills that will help you progress.

Core Courses• A+ Certification• Network +• Communication Skills

for IT Specialists• Project Management

Fundamentals




IT Technical CoursesA+ Certification Course The Pitman Training CompTIA A+ provides the

knowledge and skills necessary for a career in PC

support. So if you’re looking for a career in IT, this course

is a great starting point.

The course is broken down into 11 key sessions and

is fully updated for the new Windows 7 content for

exams CompTIA A+ Essentials, exam code 220-701; and

CompTIA A+ Practical Application, exam code 220-702.

The Pitman Training A+ Certification course is designed

to help you learn the skills enabling you to go on

and gain accreditation that is both recognised and

endorsed internationally by leading industry computing

manufacturers and organisations. On completion of

this course, you will receive a Pitman Training Course

Completion certificate*.

You’ll learn at your own pace, working through this

in-depth series which teaches you how to work with

Windows 7 including installation, upgrades, UAC

configuration, and Homegroups. In addition you’ll learn

about IPv6 and the differences between FAT32, FAT64,

and exFAT.

Communication Skills for IT SpecialistsThe world of IT can be confusing if you don’t speak the

language, so our Communication Skills for IT Specialists

course is designed to help you effectively engage with

all types of audiences.

This highly informative course will enable you to

manage and build positive relationships throughout

any organisation as businesses continue to embrace

new technological advancements. To be a great

communicator you need to be able to first of all

understand the theory behind good communication

and the positive results it brings. You’ll learn great

negotiation and listening skills, together with

assertiveness training and how to manage resistance

and conflicts. What’s more, to truly add value, you’ll

learn how to harness your creativity, create impactful

presentations and discover the secret behind selling your

ideas with passion. The Pitman Training Communication

for IT Specialists course will give you the confidence

to work within any IT related business and make a

difference.

Strata IT FundamentalsThe Strata IT Fundamentals course

covers a range of topics from,

basic IT installation right through to

maintenance, so if you’re new to the world

of IT, you can be confident that the course will give you

a good platform to progress to the next stage.

The course is split down into clear and concise topics

and delivered in an easy to understand way that reflects

the real world of IT. Once you’ve completed the course,

you’ll know everything you need to go on to the Strata

IT Fundamentals exam and earn your certificate.

You’ll fully understand the basic areas of technology

and computer hardware, compatibility issues, common

errors, software installation, security and preventative

maintenance. With this valuable knowledge as your

starting point, you can progress on to your next course

with confidence.

Learning Windows 7Microsoft operating systems are the most widely used

programmes in business today. So if you’d like to work

within a company’s IT department as a support function

looking after servers which have a Microsoft Windows

7 operating system, this is the perfect course for you.

The Learning Windows 7 training course has been

Our Network Support Technician Diploma is ideal for those of you who’d like to take your IT skills to the next level and become a network or system administrator.This intensive diploma will give you the advanced technical skills you need to work for an external IT support company or work in house within a company’s IT department. You’ll have the desire to work under pressure, offering support when it’s needed – ensuring network systems run smoothly.

The opportunities for employment within the area of network support are enormous as businesses continue to grow and utilise the technology available to them. This is a vital role to ensure the smooth running of businesses reliant on their network and IT systems.

Core Courses• Communication Skills for IT Specialists• MTA Networking Fundamentals*• MTA Server Administration• MTA Security Fundamentals• Network+

Elective Courses* (Choose three)• Computer Keyboard Skills• Health and Safety Essentials• Microsoft Word• Microsoft Excel• Microsoft Access• Microsoft Outlook

• Learning Windows 7

*It is recommended that MTA Networking Fundamentals is taken before the Network+ course as this introduces the subject area and is suitable for those wishing to gain external certification.


Network Support Technician Diploma

Courses IT Support Technician (3) IT Technician Plus Network Support Technician (3)

A+ Certification Course and A+ update

Access

Communication Skills for IT Specialists


Effective Meeting Skills

Excel


Learning Windows 7

MTA Networking Fundamentals

MTA Security Fundamentals

MTA Server Administration

Network+

Outlook

Project Management Fundamentals

Strata IT Fundamentals

Word

How our IT technical training diplomas compareTo help you see at a glance which courses are included and which electives we recommend, we’ve created this useful table. For further information about the range of electives available, please speak to one of our Course Advisors.



developed to give you a basic level of knowledge and

understanding about the latest Microsoft operating

system Windows 7.

The course covers a range of topics include starting

Windows 7, gaining an understanding of its parameters

and how you can personalise the system so that if fits in

with the way a business works. Upon the completion of

our Learning Windows 7 course, you’ll feel confident that

you have the understanding you need to work within an

IT support role.

MTA Networking FundamentalsThis course is designed to give those embarking on a

career in the IT industry a basic understanding of the

concept of networking. It is a great option if you want a

job managing Microsoft Windows servers or indeed work

within an IT support network or administrator role.

MTA Security FundamentalsIf you’re working towards a career as an IT security

specialist working with Microsoft Windows servers

and network operating systems, the MTA Security

Fundamentals course from Pitman Training is the perfect

choice.

MTA Server Administration FundamentalsThis entry level training course is designed to help you

gain a good solid understanding of what you’ll need to

take the first step towards a career in the IT industry.

You’ll learn how to build and manage Microsoft Windows

Servers, Windows based network operating systems,

Active Directory domains, users, groups and computers,

together with how to perform regular maintenance.

MTA Software Development FundamentalsThis course is designed to prepare students for the MTA:

Software Development Fundamentals exam, which is

designed to provide candidates with an assessment of

their knowledge of fundamental software development

concepts.

MTA Windows Development FundamentalsMTA Windows Development Fundamentals is designed

to prepare students with Windows programming and

application development knowledge and skills. Learn

to design and implement the basics of Windows GUI

design. Understand the basics of Microsoft’s new

WPF and XAML coding methodologies. The MTA

Windows Development certification is a pathway for

future certifications and career opportunities. Expert

Margaret Fisher guides you through each exam objective

seamlessly, all the while preparing you for the Microsoft

exam 98-362.

MTA Windows Operating System FundamentalsMTA Windows Operating System Fundamentals is

designed to provide students with an explanation and

understanding of Microsoft’s Windows operating system.

This course helps prepare students to pass the Microsoft

exam 98-349, Microsoft Technology Associate: Windows

Operating System Fundamentals.

MTA Database Administrator Fundamentals CourseMTA Database Administrator Fundamentals is the first

step on the path to becoming a Microsoft Certified

Database Administrator or Database Developer. This

training course prepares students for Microsoft exam 98-

364. MTA is a new entry-level credential from Microsoft

that validates the foundational knowledge needed to

take the first step toward building a successful career in

technology.

MTA Web Development Fundamentals This course is designed to prepare students for the

MTA Web Development Fundamentals exam, which is

designed to provide candidates with an assessment

of their knowledge of fundamental Web development

concepts. It can also serve as a stepping-stone to the

Microsoft Certified Technology Specialist exams for ASP.

NET Web Development.

Network+ Certification

The Pitman Training Network+ Certification course is

designed to give you all the knowledge and skills you

need to get a job as a network or system administrator.

But more importantly, it will give you the necessary

skills and knowledge you need to gain a Network +

certification which is ranked as one of the most in-

demand networking skill sets within the IT department.

Project Management

Good project management skills are always highly

valued within a business as they ensure deadlines

are met, costs are controlled and the deliverables are

right first time. So with the Pitman Training Project

Management qualification your skills will be highly in

demand. Split into four highly engaging parts, the course

takes you through the full life cycle of a project in terms

of defining what it is, planning every aspect to ensure

you deliver on quality, timescales and budget, before

finally implementing and completing the project. The

last part involves evaluating how the project went –

ensuring you can learn from every project and refine

your processes.

Routing and Switching Fundamentals Part 1 and 2 – CCNA If you are looking to pass the Cisco CCNA exam and

build a career in network management or support in

a Cisco environment, this course is for you. It provides

knowledge and skills to make connections to remote

sites via a WAN, understand basic security threats and

the requirements for wireless network access. It covers

the use of these protocols: IP, EIGRP, Frame Relay, RIPv2,

VLANs, Ethernet, and access control lists (ACLs).

Routing and Switching Fundamentals Part 1– CCENTRouting and Switching Fundamentals Part 1– CCENT is

a highly advantageous course to embark upon if you’re

looking for a career in IT.

The course is designed to give you all the knowledge

that you need to be a Cisco Certified Entry Networking

Technician.

Routing and Switching Fundamentals Part 2– ICNDRouting and Switching Fundamentals Part 2 ICND -

Interconnecting Cisco Networking Devices is designed

to get you ready to take your Cisco ICND 640-816 exam.

So if you want to take your IT skills to the next level and

prove you’ve got what it takes, this course is a natural

progression.

IT Technical Courses (continued)

For advice about examination procedures, please contact your local Course Advisor.For advice about examination procedures, please contact your local Course Advisor.

Q WE

RT

Y

44 Web Design and Photoshop Training

Open doors to a creative careerWe all know the internet is absolutely essential to doing

business today and people with web design skills are in high

demand.

To meet this demand and ensure that you will be equipped with

the skills you need to pursue web design as part of your career,

we have developed a range of specialist courses, the most

comprehensive of which is our Web Design Specialist Diploma.

This, along with other related courses, will equip you with

the various technical skills you need and lead to professional

qualifications such as the Adobe Certified Associate Certificate.

Because photographs and graphics are such an important

element of websites, we also offer Photoshop training, which is

also applicable to print design.

In addition to this diploma, we offer a comprehensive range of great web-related and Photoshop courses, details can be found on page 46. You can also find information on our website at www.pitman-training.com or even better, why not talk to one of our friendly course advisors for advice and guidance? You can also find your nearest Pitman Training centre on our website.

Diplomas in this category:

• Web Design Specialist Diploma

Career choices using web design skillsThere are a wide range of roles that encompass web design

and, regardless of type or size of organisation, they are all a

vital component part an effective sales and marketing strategy.

When you possess strong web design skills, you’ll discover a

host of different career options. For example, you may wish

to concentrate on web design alone or you may need the

skills as part of a wider role. Many marketing assistants have

responsibility for maintaining and updating websites.

Alternatively, in smaller organisations the Office Manager, Office

Administrators or PAs and EAs find themselves tasked with

website duties. There are also a range of specialist roles to be

found in-house or in web agencies and firms, such as that of a

Web Designer.

For the ultimate in flexibility, web design can be a great option

for self-employment through offering the service to local firms

on a project or freelance basis, ensuring that you can structure

your work around family or other commitments.

Web Design and Photoshop Training

To find out more, please contact your local Pitman Training Centre and ask to speak to a Course Advisor. They are experts in our courses and have guided many people towards successful careers.


Web Design and Photoshop Training 45

If you’re a creative person with an eye for design and a passion for technology, the Web Design Specialist Diploma is a great choice. The digital world offers enormous opportunities as businesses continue to embrace the wealth of new technology available to them.

This role will allow you to not only express your creative side; but also enable you to gain the technical knowledge that is required to make things happen online.

So with our Web Design Specialist Diploma your skills will be increasingly in demand as the world of new technology continues to grow.



Core Courses• CIW Foundations• Dreamweaver• Flash• Photoshop• Website Design

Elective Courses* (Choose three)• Computer Keyboard Skills• Effective Meeting Skills • Health and Safety Essentials• HTML• Powerful Presentation Skills• Project Management

Web Design Specialist DiplomaIf you’re interested in a career where you can combine your creative flair with strong technology skills, our Web Design Specialist Diploma could be the right choice for you. You’ll learn essential skills covering industry-standard software so you can get your dream job within either a specialist web design agency or in-house for a company with a creative department.

Certified Java AssociateFor those who have little or no programming experience

at all, The Pitman Certified Java Associate course is a

great starting point. This highly engaging course will teach

you all of the basics and how to use and interpret Java

programming language.

You’ll gain an insight into the significance of object-

oriented programming, the keywords and constructs of

Java programming language. What’s more, you’ll learn how

to create simple Java technology programs using a step

by step approach. The Pitman Java Course also covers all

the requirements to pass the Oracle Java Associate exam:

1Z0-850.

CIW FoundationsThe CIW Foundations course from Pitman Training will

give you a unique understanding of three areas which

relate to businesses and the internet - internet business,

data networking and website development. The course is

designed to get you ready for the world of work – giving

you practical business skills such as social networking -

wikis, webcasting, blogging, podcasting and the key skill of

search engine optimisation. You’ll be led through everything

from building basic web pages to working with HTML/

XML code and e-commerce. You will also gain a thorough

understanding of networking relating to web technologies

such as basic networking principles, TCP/IP, hardware and

operating systems and network security.

You’ll learn the importance of Quality of Service (QoS),

performance issues and how they affect today’s web

based businesses. In essence, this CIW Foundations

course will give you a solid grounding and on completion

of this course, you will receive a Pitman Training Course

Completion certificate*.

Dreamweaver FundamentalsAdobe Dreamweaver is a leading web design program.

Designed for individuals who want to be able to create

professional websites, this course will give you the skills you

need to develop sites to recognised standards. It will also

help prepare you for the Adobe Certified Associate Exam.

As you work through the course, you will begin with the

fundamentals of HTML and then move into the site planning

process using Dreamweaver; you will learn about the

functional areas of Dreamweaver, layouts, page design, text,

typefaces and formatting; working with images and style

sheets; through to advanced page layout principles and

design; tables and forms, plug-ins and finally how to publish

and manage site files and web hosting. On completion,

you will be in a position to apply for the Adobe Certified

Associate Exam and will also have the prestige of the

Pitman Training name on your CV.

Fireworks FundamentalsThe Pitman Training Fireworks Fundamentals course

allows you to learn the essential skills you need to create

expressive, highly optimised graphics for the web or any

device including smart phones and embedded displays.

The course will take you through all of the core skills step

by step, including how to create websites, user interfaces

and rich prototypes which are both editable by vector

and bitmap models. On completion of this course, you will

receive a Pitman Training Course Completion certificate*.

Not only that, you’ll have highly sought after skills that

will enable you to enhance an existing career as a web

developer or confidently embark on a new career.

FlashUnlike other Flash courses, ours is designed to bring you

up to the industry standard required for creating Flash

animation or movies. Because after your Flash course, you’ll

be familiar with Flash to the level of the Adobe Certified

Associate qualification. Over 15 detailed course units, you’ll

develop an in-depth understanding of every aspect of the

program. Amongst the many subjects covered are using

the interface, the Flash editor, entering and formatting

text, creating layers, the Flash library, creating animations,

making animations interactive, working with rich media

content and conducting technical tests.

HTML EssentialsThis is exactly the course you need if you want to learn

HTML code to allow you to create your own websites, either

for yourself or for work. And unlike other HTML courses, this

one is based on a flexible self-study system, so you can take

your HTML lessons at your own pace, progressing whenever

and wherever it suits you. There’s also a course advisor on

hand for support when you need it. Pitman Training’s HTML

training course is split into six simple lessons. It begins with

HTML editors and designing a website, goes on to create

an HTML file; head, title and body tags, continues with

incorporating images and understanding hyperlinks before

completing your learning programme with creating tables

and adding borders followed by search engine awareness

and publishing your site.

Illustrator FundamentalsTo work as a graphic designer, there are many industry

standard packages that you’ll need to master and Illustrator

is one of the most commonly used software programmes.

You’ll learn to exploit all of the inbuilt features, including

creating distinctive vector artwork, utilise precise drawing

Web Design and Photoshop Courses

46 Web Design and Photoshop Training Web Design and Photoshop Training 47

* Please note that Vendor specific exams may need to be organised separately.* Please note that Vendor specific exams may need to be organised separately.

tools and a host of shortcuts to help you create your

designs confidently and with ease.

Illustrator offers you fantastic features like perspective

drawing, draw shapes and scene in 1-, 2-, and 3-point linear

drawings. Plus you’ll learn to add character to imagery with

the Bristle Brush tool and create vector objects on a file’s

pixel grid to deliver pixel-aligned raster artwork.

InDesign FundamentalsIf you want to embark on a career as a graphic designer

or art director, InDesign is a design programme that you’ll

need to learn how to master. The software lets you design

engaging page layouts for print or digital with the built

in tools and precise control over typography. You’ll go

through the software in depth, learning how to create

pages with different sizes in a single document, add

interactivity, motion, sound, and video to documents and

presentations, exporting directly to SWF for playback in

the Adobe Flash® Player runtime.

On completion of this course, you will receive a Pitman

Training Course Completion certificate*. With InDesign on

your CV you’ll be able to demonstrate that you have the

essential skills to work in any busy creative studio.

Introduction to HTMLThis is exactly the course you need if you want to learn

HTML code to allow you to create your own websites,

either for yourself or for work. Unlike other HTML courses,

this one is based on a flexible self-study system, so you

can take your HTML lessons at your own pace, progressing

whenever and wherever it suits you.

JavaScript FundamentalsIf you’re working towards a career as a web designer, Java

Fundamentals will give you a great foundation and allow

you to fully utilise the features of JavaScript language.

JavaScript Fundamentals from Pitman Training will help

you to fully explore how to design in-house, platform-

independent solutions and gain an understanding of the

most popular applications of JavaScript.

You’ll learn JavaScript language essentials including code

development, writing programmes and script for the

JavaScript object model, programme flow control, form

validation, image animation, frame targeting and cookie

creation.

On top of which, this highly engaging course will team you

website implementation, authoring and scripting, content

creation, web management and all of the digital media

tools at your disposal.

On completion of this course, you will receive a Pitman

Training Course Completion certificate*.

PhotoshopPhotoshop is a popular image editing application to create

and manipulate images for the web and for print. This is a

fully flexible self-study programme split over 8 lessons.

Photoshop ElementsAdobe Photoshop Elements 10 is the latest version of the

best-selling photo editing software. Having completed this

course you’ll be able to edit photographs and use animated

features to create amazing photos and share them via

social networks. In order to complete this course you’ll

need to be familiar with Windows Explorer.

The course takes around 20 - 25 hours to complete. You

can study at your own pace in one of our handy town or

city centre locations. You’ll also receive the support and

encouragement from our friendly course advisors.

Website DesignThe course will take you through each aspect of the design

and build process step by step – ensuring your websites

are both user friendly and interactive so visitors can easily

navigate.

You’ll learn about layout, web safe colours and how

to create a site plan, together with the production

tools including Microsoft Expression Web, and Adobe

Dreamweaver, Fireworks and Flash. What’s more you’ll

learn about design and development technologies,

including Cascading Style Sheets (CSS), Extensible Mark-

up Language (XML), JavaScript, Java applets and Dynamic

HTML.

The CIW Website Design course is a vendor neutral exam

ID0-520, so to pass it you won’t need to know how to use

production tools like Flash or Dreamweaver, but you will

need to understand the technologies they can produce. On

completion of this course, you will receive a Pitman Training

Course Completion certificate*.

48 Self and Career Development Self and Career Development 49

Career development is not always just about learning new technical skills – how you develop your interpersonal skills is vital too.

Pitman Training recognises the importance employers place

on these ‘softer’ skills and offers a range of self and career

development training courses to help you develop a number

of key areas, such as communication and time management.

What’s more, if you’re looking for a new job or career, we also

offer courses on how to get into popular professions such as

marketing and HR, as well as how to be effective at work and

get the job you really want.

Diplomas in this category:

• Event Management• Essential Event Management Award

Self and Career Development

Career

Change

SelfEsteem

NewJob

BetterLifestyle

CareerChange

SelfEsteem

NewJob

BetterLifestyle

Career

Change

SelfEsteem

NewJob

BetterLifestyle

Career

Change

SelfEsteem

NewJob

BetterLifestyle

Career

Change

SelfEsteem

NewJob

BetterLifestyle

Social Media for Businesswith Pitman TrainingWe offer a wide range of Social Media courses which include Facebook, Google+, SEO, Social Media Strategy, LinkedIn and Twitter.

As Social Media practices, technology and trends continue to evolve, you can be sure that all of our courses remain fully up to date.

Please refer to our Social Media for Business Brochure or speak to a course advisor about the current range of courses.

Event ManagementDiplomaEvent organising is a very sought after role, whether in its own right or within a wider job spec. But it’s not as easy as it may first appear – and the secret is in being ultra organised.

It’s a skill juggling multiple tasks, co-ordinating large groups of people, marketing for maximum success, and taking care of all the little details which others would forget. Have a clear plan and follow a tried and tested process and you’ll revel in the challenge. Fly by the seat of your pants and disaster will strike.

Core Courses• Event Management Essentials• Microsoft Word


or Excel Expert• Microsoft PowerPoint

or Access • Marketing Essentials • Microsoft Outlook • Successful Meetings and Minutes• Costing and Pricing• Effective Business Communication

or Business Document Production

Elective Courses* (Choose two)• Health and Safety Essentials• SpeedWriting• Project Management• Time Management• Team Development• Photoshop Elements• Typing (choose from a selection)

EssentialEvent ManagementAwardOrganising events is a sought after skill for many roles. Making sure you have the correct skillset to run stress-free, seamless, events is essential.

Juggling multiple tasks, co-ordinating groups of people, marketing for maximum success, and taking care of all the little details which others would forget all play a part in managing a successful event.

Getting under the skin of events means they become easier to manage. Event organising is no walk in the park and there are many complexities that go into making an event a success.

Our practical, ‘hands on’ award will give you the skills you need to succeed.

Core Courses• Event Management Essentials• Microsoft Excel

or Word• Marketing Essentials




50 Self and Career Development

Business EnglishCould your English language skills be holding you back? If so, this course can help. It will give you new skills to help ensure confident reading, listening, speaking and writing in English, in a typical office or business setting.

Communication at WorkProfessional communication skills training increases your confidence and raises your profile as someone who is in full control of communication in the workplace - both in written and in verbal form. Ours is the cream of communication courses with a fully-proven schedule of simple lessons to make work communications come naturally to you.

Communications in an OrganisationThis e-learning course is different to most communication courses in that it focuses on the way that communications and information are managed within an organisation rather than personal communication techniques.

Different Leadership Attributes and SkillsIf you are new to management or are looking for promotion, additional responsibility or to broaden your opportunities then this course will give you key insights into successful leadership and how to make the most of your own leadership attributes.

Event Management EssentialsGetting under the skin of events means they become easier to manage. Event organising is no walk in the park and there are many complexities that go into making an event a success. Learn some tricks of the trade and really get to grips with event project management to ensure your events are always ones people are talking about for all the right reasons.

Get Into HRHR training (human resources), is a vital part of gaining entry to the personnel department. Unlike other HR training courses, ours is flexible, giving you the opportunity to continue your training at a time and in a place which suits you and your family. Throughout the course you’ll look at the importance of the personnel department.

Get into JournalismThis journalism course gives you an overview of a journalist’s life; the perfect introduction for moving to journalism training. It will give you the answers and help demonstrate your commitment to potential employers. It will also help you if you have PR responsibilities in your work.

Get into PRPublic Relations, media relations or PR is one of the most desirable career paths. Of the many public relations courses available, this one is excellent for introducing you to the basics; that you can put to immediate use. All you need is a familiarity with Microsoft Word, Publisher, PowerPoint and the internet. Your PR training course begins with a definition of PR and the duties of a PR Assistant moving through to writing press releases before ending with feature articles.

Self and Career Development 51

Managing Internal and External Workplace CommunicationsThis e-learning course is one of a range of courses offered by Pitman Training on communications – this focuses specifically on internal and external communications, information flows within organisations and using data effectively. If you have management responsibilities and/or a role that includes knowledge management or internal and external communications, then this course will help you harness information effectively.

Marketing EssentialsMany roles include a marketing element. Over simple lessons, this course introduces you to the principles of marketing and all the major elements.

Marketing MixCentral to effective marketing is the ‘marketing mix’ – how you determine a marketing communications plan based on evidence and knowledge, which will improve effectiveness and return on investment. This e-learning course will help you understand the different elements of the marketing mix as well as the key marketing principles of product, price, place and promotion.

Marketing Principles and PracticesThis course complements our ‘Marketing Mix’ course – here we offer an overview of this important discipline, as well as detail on core principles. This will help you become confident in understanding the real function and nature of marketing. You will also examine key practices and marketing techniques, such as how to analyse buyer behaviour.

Personalities, Profiles and PlansThis is the perfect self-development program for anyone who needs to understand their strengths and weaknesses - and want to create some clear and achievable career goals. You’ll gain insights into how individuals respond and behave, carry out a personal skills audit and produce a personal development plan.

Accounting, Principles, Standards and ConventionsThis course is a welcome addition to our comprehensive range of financial administration and management courses. It provides an overview of business finance and accounting - a core skill that’s often in demand, particularly if you’re looking for promotion, additional responsibility or to broaden your opportunities. You’ll explore how and why financial information is measured, as well as get to grips with assets, liability, balance sheets and other key terms. You will also receive a glossary to help you understand important financial terms.

Team DevelopmentSuccessful teams are often the cornerstones of successful organisations. If you’re looking for promotion, additional responsibility or to broaden your opportunities, then team development will be of great importance. This e-learning course focuses on how to create and develop a successful team – from getting the most out of existing team members to recruiting new ones. During this course you will explore what makes a successful team, team development, and ways of communicating with a team.

Time ManagementTime management training increases your productivity and efficiency - and this is the perfect time management course for anyone who wants to get more done in less time. If you were designing perfect time management training courses, you’d end up with this one. Studied online, it explores the techniques and skills needed for effective time management looking at work patterns, planning and scheduling and reinforcing your learning with activities and quizzes.

Go... Get That Job!Of all the self development courses you could attend, the one which helps you actually get into employment in the first place is arguably the most important. And that’s exactly what Go... Get That Job! is designed to do. Over four simple learning modules you’ll cover everything from identifying your ideal job through creating a CV to tracking down job opportunities and vital interview techniques.

Go... Make a DifferenceThe GoMAD® Thinking System is a unique and innovative way to achieve personal and business success. Over 8 hours, you’ll learn how to make a huge difference to your private and professional life through self-development. All you need is a basic knowledge of Word - a deep belief in yourself and a desire to build your confidence.

Health and Safety EssentialsAmongst the many health and safety training courses, this is the one which tells you all you need to know in just six hours. This is a flexible learning programme - unlike many other health and safety training courses - so you’ll have the freedom to self-study whenever it suits you. That’s because we use an interactive e-learning system which makes this an extremely simple and useful health and safety course.

Interpersonal CommunicationsOne of several communication courses offered by Pitman Training, this course tackles a core skill that’s often in demand – particularly if you’re looking for promotion, additional responsibility or to broaden your opportunities. Moving you on from basic communication skills, this course considers key communication areas in depth to help you become more confident in the workplace as well as more effective.

Introduction to Business Structure and LawIf you have or are thinking about setting up your own business, this course will provide you with an essential grounding in business structure and law. The structure of a business and the legal requirements for directors, shareholders and company secretaries are crucial; not least for Executive Assistants and finance professionals who often have to help prepare AGMs, business reports, prepare and file accounts and manage bank accounts, etc.

To find out more, please contact your local Pitman Training Centre and ask to speak to a Course Advisor. They are experts in our courses and have guided many people towards successful careers.


Index of Diplomas and Awards

52 53

Index of CoursesA+ ...............................................................................41

Access ..................................................................... 29

Accounting ............................................................ 33

Audio Transcription ............................................. 15

Book-Keeping ....................................................... 33

Business Document Production ...................... 15

Business English ..................................................50

Business Structure and Law ............................50

CCENT ......................................................................43

CCNA .......................................................................43

CIW .........................................................................46

Communication at Work .................................... 13

Communication Skills for IT Specialists ..........................................................50

Communications in an Organisation ...............................................50

Computer Keyboard Skills ................................ 23

Costing and Pricing ............................................ 33

Create, Manage and Integrate Files ................................................ 21

Decision Making .................................................... 37

Different Leadership Attributes and Skills ............................................50

Digital Skills ............................................................. 21

Dreamweaver .........................................................46

ECDL (European Computer

Driving Licence) ..................................................... 21

Effective Business Communication ................ 15

Event Management .............................................50

Excel ......................................................................... 29

Financial Awareness ........................................... 37

Fireworks ................................................................46

Flash .........................................................................46

Go... Get That Job! ...............................................50

Go... Make a Difference ......................................50

Health and Safety .................................................50

HR .............................................................................50

HTML .................................................................46, 47

ICND .........................................................................43

Illustrator ................................................................46

InDesign ................................................................... 47

Internet Skills ......................................................... 21

IT Technical Training ........................................... 38

Interpersonal Communications ......................50

Java ..........................................................................46

JavaScript .............................................................. 47

Journalism .............................................................50

Keyboard Skills .................................................... 23

Leadership .............................................................. 37

Legal Secretary ..................................................... 15

Secretarial and Specialist Secretarial TrainingBusiness Text Processing Diploma ............... 9

Executive PA Diploma ..................................... 8

Executive PA Plus Diploma ............................ 7

Legal Secretarial Diploma ............................. 10

Medical Secretarial Diploma .......................... 11

Medical Office Diploma ................................. 12

Medical Receptionist Diploma ...................... 12

Secretarial Diploma ......................................... 9

Essential Secretarial Efficiency Award ....... 13

General Office Skills TrainingAdmin Assistant Diploma ............................. 17

Digital Skills and IT Diploma ......................... 18

Diploma in Workplace Skills ........................ 19

Essential Business Award ............................. 20

Essential Get Creative Award ...................... 20

Introduction to Office Skills Diploma ........ 17

Receptionist Diploma .................................... 19

Microsoft Office TrainingBusiness IT Diploma ...................................... 26

Business IT Diploma with HR ....................... 27

Business IT Diploma with

Marketing and PR ........................................... 27

Business IT Diploma with Web Design ...... 28

Essential Microsoft Office Award ................ 26

Fast-track Microsoft Skills Diploma ........... 25

Microsoft Office Plus Diploma ..................... 25

Finance and Accounting TrainingAccounting Technician Diploma ................. 31

Essential Book-Keeping Award ................... 32

Essential Payroll Award ................................. 32

Foundation in Book-Keeping Diploma ............................................................ 31

Business and Management TrainingEssential Business Award ............................ 36

Introduction to Business Diploma .............. 35

Introduction to Management Diploma ............................................................ 35

Office Manager Diploma .............................. 36

IT Technical TrainingIT Support Technician ................................... 39

IT Technician Plus ........................................... 39

Network Support Technician ....................... 40

Web Design and Photoshop TrainingWeb Design Specialist Diploma .................. 45

Self and Career DevelopmentEvent Management Diploma ........................ 49

Essential Event Management Award .......... 49

54 55

Mail Merge ............................................................. 29

Managing Internal and External Workplace Communications ............................. 51

Marketing.................................................................. 51

Meetings and Minutes .......................................... 15

Medical Audio Transcription ............................ 23

Medical Word Processing ................................... 15

Medical Secretary .................................................. 15

Medical Terminology ............................................ 15

Microsoft Office .................................................... 29

MTA ............................................................................42

Network+ .................................................................43

Numeric Data Entry ............................................. 23

Outlook .................................................................... 29

Payroll ....................................................................... 33

PC Basics .................................................................. 21

Personal Development ....................................... 37

Personalities, Profiles and Plans ...................... 51

Photoshop ............................................................... 47

Photoshop Elements ........................................... 47

PowerPoint ............................................................. 29

PR ...............................................................................50

Project Management ..........................................43

Publisher .................................................................. 29

Sage ........................................................................... 33

Self and Career Development ..........................48

Shorthand ................................................................. 15

Social Media ...........................................................48

SpeedWriting .......................................................... 15

Strata ........................................................................41

Team Development ............................................... 51

Teeline ...................................................................... 23

Time Management................................................. 51

Typaz ....................................................................... 23

Typing Skills ........................................................... 23

Understanding Business Accounts ................ 33

Website Design ..............................................46, 47

Windows 7 ...............................................................41

Word ......................................................................... 29

PartnershipsPitman Training is not only highly respected in its own right, but our courses and diplomas are also accredited by a number of key bodies.

BCS (Chartered Institute for IT)Pitman Training has worked successfully with BCS for many years - BCS are behind the qualifications we offer with a number of our courses, for example ECDL and the typaz keyboard skills courses.

Career Transition Partnership The Pitman Training network is now a preferred supplier of CTP and will offer flexible career path business and IT training programmes which gives the Service Leaver the skills they need to make the transition to civilian life.

City & GuildsMany Pitman Training centres are registered City & Guilds examination centres to offer learners the chance to gain Medical Terminology qualifications.

CompTIACompTIA’s vendor-neutral certifications are a great way to break into the information technology field because they provide a broad knowledge base and are not limited to only one product or company. Let Pitman Training help you achieve CompTIA certification.

ILA Scotland ILA Scotland is a Scottish Government scheme that helps you pay for learning that you can do at a time, place, pace and in a way to suit you.

ECDLThe European Computer Driving Licence® (ECDL) is the European-wide qualification which demonstrates competence in computer skills. Pitman Training centres offer ECDL. No prior knowledge of IT or computer skills is needed to study the ECDL.

IAB (International Association of Book-Keepers)Most Pitman Training Centres are registered IAB examination centres to enable students to progress to take examinations in manual and computerised book-keeping. AAT exemptions apply for some IAB Level 2 qualifications.

OCR (Oxford Cambridge and RSA examination board)The majority of Pitman Training Centres are OCR registered. Students are therefore able to progress to take OCR examinations in a variety of subject areas.

Microsoft Certified PartnerPitman Training has achieved the following competencies:

• Information Worker Solutions• Networking Infrastructure Solutions• Advanced Infrastructure Solutions

Specialist

Microsoft Office Specialist (MOS)Microsoft Office courseware produced by Pitman Training follows the relevant Microsoft Office Specialist (MOS) syllabus. Students may take a MOS test after successfully completing one of our Microsoft courses.

Microsoft IT AcademyMany of our training centres have Microsoft IT Academy status.

BSI Pitman Training Group ltd is audited annually for this kite mark of international quality standards.

University of Cambridge Pitman Training is working in partnership with the University of Cambridge and is an authorised BULATS Agent.

Index of Courses (Continued)

Call now on:

0333 200 1310 to speak to one of our course advisors or visit: www.pitman-training.com

Your guide to our full range of Diplomas, Awards, Courses and Seminars