YOUR GATEWAY TO A GLOBAL NETWORK

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CALEA TA CATRE O RETEA GLOBALA

ABOUT FILO DIRETTO INTERNATIONAL ROMANIA

Filo diretto International Romania, known as Filo diretto, is a private Romanian-Italian company forming part of Filo direttoInternational, the holding company of the Filo diretto Group responsible for the provision and distribution of assistanceservices. Since 1987 the Filo diretto Group has been one of Italy’s leading providers of personal assistance and insurancesolutions in the areas of travel, auto, home and health.With a professional staff of 250, a portfolio of over 200 products itserves more than 5 million users.A leader in the assistance field, the group was the first in its sector to obtain UNI EN ISO9001 certification across all subsidiaries and processes and is now certified to UNI EN ISO 9001:2000 standard.

Filo diretto’s activity is focused on the field of medical and technical assistance services in Romania and abroad.The aim is toprovide a prompt, qualified response when emergency medical care and technical help is needed.

The international scope of the assistance services managed by the Filo diretto Group, together with their local partners,guarantees a high standard of professional services to clients.

Filo diretto allows partner organizations to offer a world-class standard of support at national and international level, whilebenefiting from the efficiencies and economies of scale that only a global operation can command.

OUR MISSION

Filo diretto provides access to emergency assistance and support at any time of the day and night, assuring peace of mind tothose traveling for business or pleasure, at home or abroad.

The company also aims to introduce into the fast-growing markets like Romania the kind of innovative, advancedtechnology-based services already widely available in western markets.

At the same time, Filo diretto protects the interests of the underwriting organizations by careful control, ensuring that theexpenses claimed are reasonable and justified.

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DESPRE FILO DIRETTO INTERNATIONAL ROMANIA

Filo diretto International Romania, denumita in continuare Filo diretto, este o societate privataromano-italiana, subsidiara Filo diretto International, componenta Grupului Filo direttoresponsabila cu furnizarea serviciilor de asistenta. Incepind cu anul 1987, Grupul Filo diretto esteunul din principalii asiguratori si prestatori de servicii de asistenta din Europa, in domeniile travel,auto, domiciliu si sanatate. Cu un colectiv de 250 de persoane si cu un portofoliu de peste 200 deproduse, acesta deserveste peste 5 milioane de clienti. Ca principal furnizor de servicii de asistenta,Grupul Filo diretto a fost primul in sectorul sau de activitate care a obtinut certificatul de calitateUNI EN ISO 9001 pentru toate filialele si procedurile sale iar in momentul de fata detine sicertificatul UNI EN ISO 9001: Standard 2000.

Activitatea Filo diretto este dedicata in mod special asistentei medicale si tehnice, atit pe teritoriulRomaniei cit si in strainatate. Scopul nostru este furnizarea de servicii prompte si calificate lasolicitarea clientilor nostri.

Raza de actiune internationala a serviciilor de asistenta, coordonate de catre Grupul Filo direttoimpreuna cu partenerii sai locali, garanteaza clientilor nostri standardul inalt si profesionalismulserviciilor oferite.

Filo diretto propune partenerilor sai servicii de asistenta la standard mondial, atit in Romania cit siin strainatate, precum si o eficienta a serviciilor si un control al costurilor pe care numai oorganizatie globala le poate oferi.

SCOPUL NOSTRU

Filo diretto este la dispozitia clientilor sai furnizind servicii de asistenta 24h/24h, oferindu-le astfelconfortul unei calatorii lipsite de griji in Romania si in strainatate.

Filo diretto propune pietei romanesti aflata in crestere accelerata, servicii de asistenta inovative,bazate pe tehnologii avansate, servicii disponibile deja pe piata europeana.

In acelasi timp, Filo diretto protejeaza interesele societatilor de asigurare, printr-un atent control alcosturilor, verificind atit serviciile medicale prestate cit si costurile aferente acestora.

THE OPERATIONS CENTER

At the heart of Filo diretto, the staff of the Operations Center is on duty 24 hours a day, 365 days ayear. Its multilingual operators are specially trained to respond to calls for assistance from any locationand to mobilize and coordinate the most suitable combination of skills and resources.

Thanks to a network of suppliers throughout the national territory the company is able to provide fastand highly professional interventions.

THE INTERNATIONAL NETWORK

Filo diretto can also provide high quality assistance services worldwide through its membership of theInternational Assistance Group (IAG), an organization specialized in the provision of medical andtechnical assistance to business and leisure travelers, expatriate workers and multinational companiesthroughout the world.

The International Assistance Group is a global network of 27 independent assistance companiesthroughout the world. IAG makes use of the services of over 1600 professionals who manage morethan 880,000 technical cases and 95,000 health cases each year, serving a total of 93 million users.

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CENTRALA DE ALARMA

In Centrala de Alarma, operatorii de asistenta (cunoscatori a minimum 3 limbi de circulatieinternationala) se afla la dispozitia clientilor 24h/24h, 365 de zile / an. Operatorii de asistentasint specializati in organizarea si supravegherea serviciilor optime rezolvarii oricarei situatii,oriunde in Romania sau in strainatate.

Multumita unei retele complexe de prestatori de servicii, Filo diretto este in masura safurnizeze servicii de asistenta rapide si profesionale pe intreg teritoriul Romaniei.

RETEAUA INTERNATIONALA

Filo diretto furnizeaza de asemenea servicii de asistenta de inalta calitate in intreaga lume prinintermediul International Assistance Group (IAG), organizatie al carei membru este. IAG estespecializat in furnizarea serviciilor de asistenta medicala si tehnica clientilor aflati in calatorii deafaceri, vacanta, pentru expatriati sau pentru companii multinationale din intreaga lume.

International Assistance Group este o retea internationala formata din 27 de societati deasistenta independente. Reteaua IAG este formata din 1.600 de profesionisti caregestioneaza anual peste 880.000 de dosare de asistenta tehnica si 95.000 de dosare deasistenta medicala pentru un total 93 de milioane de clienti.

A WORLDWIDE PARTNERSHIP

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Argentina Australia Austria Bulgaria Canada Chile Czech Republic

Russia South Africa Spain Switzerland Turkey United Kingdom United States

Portugal Romania

Mexico Netherlands

Italy Malaysia

India Israel

Germany Greece

Denmark France

UN PARTENERIAT MONDIAL

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O GAMA COMPLETA DE SERVICIIBazindu-se pe vasta experienta si pe competenta Grupului, Filodiretto este in masura sa ofere servicii de asistenta de inaltacalitate si inovative (bazate pe tehnologiile avansate ale retelei) inurmatoarele domenii:Auto,Travel, Domiciliu si Sanatate.

AUTOASISTENTA RUTIERA- remorcaj in caz de pana sau accident;- vehicul de inlocuire;- programari la service si rezervari piese de schimb;- repatrierea autovehiculului;- cazare;- continuarea sejurului sau transportul la domiciliu.

SERVICII GPS

AMISAT – Filo diretto ofera clientilor sai un produs inovativ ce acopera atit autovehiculul citsi pe cei aflati la bordul acestuia.Acesta include:- o unitate de pozitionare prin satelit;- un sistem de alarma;- senzori de miscare si de soc;- o legatura vocala cu Centrala de Alarma, asigurind interventia rapida in caz de nevoie.Prin intermediul comunicatiilor GSM si prin reteaua satelitara, AMISAT poate oferi urmatoareleservicii:- in caz de accident senzorii vor informa imediat Centrala de Alarma despre producerea

evenimentului si despre pozitia exacta a autovehiculului;- in caz de furt al autovehiculului, pozitia acestuia poate fi urmarita permanent prin

intermediul GPS;- o legatura voce permanenta intre autovehicul si Centrala de Alarma, care permite clientului

solicitarea asistentei 24h/24h.

AMIFLEET - Prin intermediul serviciilor GPS, Internet si SMS, Filo diretto ofera si servicii deverificare si administrare a flotei (fleet-management), astfel:- aflarea pozitiei unui autovehicul sau tuturor autovehiculelor apartinind flotei in timp real, via

Internet sau SMS;- programarea unui orar de deplasare cu timpi prestabiliti;- crearea unei baze de date actualizata continuu a pozitiilor autovehiculelor, baza de date ce

poate fi exportata in formate electronice accesibile (.xls, .csv, .swf etc);- comunicare directa si imediata cu oricare dintre autovehiculele flotei;- optimizarea traseelor in functie de locatia autovehiculului;- asigurarea sigurantei soferului, autovehiculului si a marfii prin servicii inovative de securitate

disponibile 24h/24h;- afisarea de harti care sa permita localizarea destinatiilor.

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A FULL RANGE OF SERVICES

Drawing on the extensive experience and competence of the Group, Filo diretto is able to provide high qualityand innovative assistance services (based on advanced network technologies) in the following areas: Automotive,Travel, Home and Healthcare.

AUTOMOTIVE

ROAD ASSISTANCE- breakdown services;- replacement vehicle;- garage appointment and spare parts reservation;- repatriation of vehicle;- accommodation expenses;- completion of journey or repatriation.

SATELLITE VEHICLE LOCATION

AMISAT is a highly innovative service covering the vehicle and those on board. It includes:- a sophisticated satellite positioning unit, an antitheft system, intelligent crash and movement sensors to ensure rapid

intervention in case of need;- a link to the Filo diretto Sat Center for immediate, round-the-clock assistance 365 days a year.Through GSM and satellite communications networks,AMISAT allows the following assistance to be provided:- in the event of an accident, crash sensors immediately notify the Sat Center of the occurrence and location of the

vehicle;- if the vehicle is stolen, its position can be tracked continuously using the satellite location;- a voice link between the vehicle and the Sat Center allows the customer to request any kind of assistance or

information, 24 hours a day.

AMIFLEET provides real-time management and tracking of vehicle fleets, consignments and deliveries using GPS,Internet and SMS communications channels.This innovative management platform allows users:- to carry out real-time tracking of individual vehicles or the entire fleet through Internet or SMS;- to program a schedule of automatic “check-in” contacts at prescribed times;- to build a continually updated database of vehicle positions that can be exported in a range of electronic formats

(.xls, .csv, .swf, etc.);- to communicate directly and immediately with each vehicle;- to plot suitable itineraries based on current vehicle positions;- to ensure the well-being of driver, vehicle and consignment through innovative security services available 24 hours a

day, 365 days a year;- to display maps allowing destinations and addresses to be located.

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TRAVELASISTENTA MEDICALA PENTRU CALATORII IN STRAINATATE- Centrala de Alarma 24h/24h;- consultatie medicala 24h/24h;- transport medical;- repatriere;- repatriere cu echipa medicala specializata;- repatrierea corpului in caz de deces – incluzind formalitatile legale;- organizarea transportului unei rude care sa viziteze clientul spitalizat in strainatate;- prelungirea calatoriei;- avansarea unei sume de bani;- plata cautiune;- translator;- asistenta rutiera;- serviciu on-line de telemedicina si de consultatii medicale de specialitate in timpul vacantelor

sau a calatoriilor de afaceri (Travel Care);- crearea unei fise medicale on-line, accesibila via Internet (Medical Passport)

DOMICILIUSERVICIUL DE INTRETINERE SI REPARATII LA DOMICILIUO retea nationala de specialisti si tehnicieni calificati (electricieni, instalatori, lacatusi etc.) se aflala dispozitia Dumneavoastra pentru apeluri de urgenta sau pentru interventii de rutina siintretinere la domiciliu atunci cand este nevoie.

SANATATEASISTENTA MEDICALA- Centrala de Alarma disponibila 24h/24h;- consult telefonic, disponibil 24h/24h;- echipe medicale specializate pentru deplasari la domiciliu;- livrare de medicamente;- organizarea asistentei medicale de urgenta, tratament ambulatoriu sau internare;- transfer in ambulanta.

BEST OPINIONBest Opinion este un serviciu medical inovativ care permite atit pacientului cit sidoctorului sau sa consulte specialisti de renume mondial fara a fi nevoie sa sedeplaseze la cabinetul acestora.Pacientul este “consultat” on-line si poate comunica direct cu medicul specialistfolosind o interfata de telemedicina inovativa care permite de asemenea accesulambelor entitati medicale la toate informatiile, radiografiile si analizele cuprinsein fisa medicala.

MEDICAL PASSPORTPermite clientului sa-si creeze propria fisa medicala, intr-un mod simplu si sigur,prin completarea unui chestionar electronic standardizat.Alergiile, tratamentele, interventiile chirurgicale, fracturile - intregul istoricmedical este codificat si memorat in toate limbile straine de circulatieinternationala.

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TRAVEL

TRAVEL ASSISTANCE- 24-hour response through Operations Center;- medical consultation available 24 hours a day;- patient transfer;- repatriation;- repatriation by air with specialized escort team;- repatriation following death - including legal formalities;- arrangement for a relative to join patient hospitalized abroad;- extension of stay;- cash advance;- bail provision;- provision of interpreter;- vehicle breakdown assistance;- e-consultation telemedicine service designed to provide specialist online medical support (Travel Care);- creation of an online file of patient’s records, accessible via Internet from anywhere in the

world (Medical Passport).

HOME

HOME REPAIR SERVICEA nationwide network of highly qualified technicians and tradesmen (electricians, plumbers, locksmiths etc.) on call torespond to emergencies or routine maintenance needs as and when required.

HEALTHCARE

MEDICAL ASSISTANCE- 24-hour response through Operations Centre;- in-house medical consultants on duty 24 hours a day;- doctors available for house calls;- drug delivery service;- arrangement of emergency medical assistance, out-patient treatment, hospitalization;- transfer between hospitals if necessary.

BEST OPINIONBest Opinion is an innovative service that allows the patient and his doctor to consult one of the world’s topspecialists without physically traveling to the consulting room.The patient is “received” directly online and can interactwith the specialist using an innovative telemedicine interface that also allows sharing of medical data and imaging.

MEDICAL PASSPORTMedical Passport allows customers to create their own medical records online, simply andsecurely by filled in a guided questionnaire.Allergies, treatments, operations,fractures - the entire medical history is encrypted andautomatically stored in all commonlyused languages.

QUALITY ASSURANCE

Filo diretto places the skills of a worldwide network of specialist providers at the service of its customers. Each provider iscarefully selected for the value and quality of the services offered.The size and negotiating power of the organization allow it to obtain the most competitive terms from providers on behalfof underwriting organizations.

COST CONTROL

The interests of the underwriting organization are protected by rigorous authorization procedures and detaileddocumentation of all expenses to ensure that the expenditure related to each claim is justified and correctly accounted for.

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CALITATEA SERVICIILORFilo diretto pune la dispozitia clientilor sai competenta si experienta unei retele mondiale defurnizori de servicii de asistenta. Fiecare furnizor este atent selectat in functie de calitateaserviciilor oferite.Dimensiunile si forta de negociere a organizatiei permit obtinerea unor conditii preferentialesi a unor preturi competitive in favoarea partenerilor asiguratori.

CONTROLUL COSTURILORInteresele societatilor de asigurare sint protejate printr-o procedura de autorizare extremde riguroasa si prin obtinerea documentatiei detaliate a tuturor cheltuielilor efectuate,asigurindu-se astfel de corectitudinea acestora.

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QUALITY, VALUE AND ACCOUNTABILITY

CALITATE, VALOARE SI RESPONSABILITATE

Bd. Basarabiei, no.28A, et.2Sector 2Bucuresti

Tel. : 00 40 21 324 14 35Fax : 00 40 21 324 14 28GSM :00 40 745 771 712

00 40 720 720 678e-mail : office@filodiretto.ro