your flexifix bill explained

Things we’re often asked

Q. When will my first payment be due?

A. When you sign a contract with us, your first bill is generated on the next available bill

cycle which is generally the very next day. Your first payment is due approx 19 days

from the date of your bill cycle and is clearly printed on the front page of your bill.

Q. Why is my first bill slightly higher than I expected?

A. On your first bill there are 2 monthly charges in the Bill Summary section. The first

charge is for the the partial month, taking you from the date you joined to your bill

date. The second charge is for your first full month, which is charged in advance.

Q. How can I pay my bill?

A. As a FlexiFix customer you must sign up to pay by Direct Debit. This is part of the Terms

& Conditions of the FlexiFix Price Plan. Paying by Direct Debit is fast, easy and saves

you €4.50 a month in charges.

Q. If I am a Direct Debit customer and I make an interim payment on my

account, will the full amount shown on the bill still be taken by Direct Debit?

A. Yes. If paying by Direct Debit, 3 will always take the full amount stated on your bill.

Your interim payment will be credited to your account and off set against charges the

following month.

Q. What if my Direct Debit fails?

A. If your Direct Debit fails we will notify you by text message and ask that you make an

immediate payment on your account. We suggest that this payment is made using a

Credit Card or Laser Card to avoid any suspension of service. Once payment has been

received you will need to set up your Direct Debit again with us.

Q. My bill says that a call was charged to ‘Cash Top-Up’. What does that mean?

A. This means that the call was not included as part of your FlexiFix Price Plan and your

Top-Up credit was used to pay for the call. A full breakdown of your Top-Ups can be

found on the front page of your bill.

Q. If I don’t use all of my Flexi-units one month, can they be carried over to the

next month?

A. No. Unused Flexi-units at the end of a billing period will not carry over to the next month.

Easy ways to Top-up with 3

Simply register your details on My 3 and choose any of

these easy options.

Top-up online at My3 on three.ie, just click on the

topping up section.

Use your mobile – go to My3 via Planet 3

Purchase a top-up voucher from your nearest 3 Store,

stockist or convenience store.

your mind.

FlexiFix is the new way to manage yourmobile from 3. It gives you peace of mind byfixing your spend each month plus theflexibility to top up like 3Pay if you need more.

Flexi-units.

My 3 .

So what comes with your price plan.

The important thing to understand.

Your plan comes with a fixed amount of flexi-units which can be used for voice

calls or surfing the mobile internet. Flexi-units adapt to the way you use your

phone giving you more flexibility and less waste. It’s that clever.

The quick and easy way to Top-up and manage your account

My3 is free and helps you manage your mobile account quickly and

easily. You can check your remaining credit, your usage, view recent

bills, register for eBilling and update your account details. Visit My3

online at three.ie or via on your 3 mobile.

Go green with 3 and switch to eBilling.

Help the environment by viewing your bills on My3. You will receive a text message when your bill is ready to view. You can view My3 on your mobile or online. To get set up call 1913 or go to My3 at three.ie or Planet 3

Your FlexiFix bill explained.

1MB internet

Bundle of Flexi-units to use on voice calls or the mobile internet

Unlimited Free texts to any network anytime*

Bundle of 3 to 3 calls

Free Voicemail

Top-up if you need more

Calls to the UK at no extra costUse up to 50% of your flexi-units to call UK mobiles

and landlines.

FREE International calls with Skype Visit three.ie/skype.htm

Excellent Rates with 3LikeHome RoamingGo to three.ie/international to find out where you can receive texts for free and use your Flexi-units to call home.

Free Windows Live MessengerFor more info go to three.ie/products_services/planet3/socialnetworks

Planet 3Easy access to the Internet, news, sport games & more when you press your Planet 3 key.

* Free text message promotion is only available to customers who sign up to FlexiFix by 30th September 2010. Promotion ends 30th June 2011. Fair usage policy of 3,000 texts per month applies. Standard rates apply thereafter.

Important: Your account will be called Best of Both not FlexiFix on My3. Please select Best of Both in My3 to top-up your FlexiFix account. We will notify you when this system upgrade is complete.

3 Customer Services,Hutchison 3G Ireland Ltd

PO Box 333Dublin 2

083 333 3333

Your bill periodUp to 03 Aug 10

Your account number8200000000

Invoice date tax point04 Aug 10

Your bill numberCFE00000000

Your 3 phone number083 0000000

3 VAT Reg. No.IE6336982T

Mr AB Sample1 Sample RoadSample TownDublin 1

182004529627

Your 3 bill for FlexiFix

Total monthly charges €20.66 ex VAT

credit

Total charges before VAT €20.66

VAT at 21.0% on €20.66 4.34

Total charges after VAT €25.00Previous balance 25.82Payments received 25.82

Total due by 14 July 2010 €25.00

Your Top-ups for FlexiFixTop-up credit brought forward €11.00

€17.00 ex VAT

€4.00

€1.77

€8.23 ex VATTop-ups in period (see summary page for individual top-ups)

Total usage from your top-ups

Top-up credit remaining (on invoice date)

VAT at 21% on €00.00 top-ups in the period - already paid

For a full explanation of your bill visit our website www.three.ie/bills

Thanks for payingby Direct Debit. Payment will be taken from your accounton or soon after XX XXXXX XXXX.

3 Customer Services, PO Box 333, Dublin 2 083 333 3333 Page 5 of 8

cont’d

Itemised usage

Voice callsYour allowance includes standard voice & video calls & voicemail is free. (Free = Free 3 to 3 calls and Voicemail)

Date Time Phone number DestinationDuration

hh:min:sec Price Plan

Thu 18 Feb 19:05 01 Dublin 00:10:00 Included 0.00019:05 01 Dublin 00:10:00 Included 0.00019:05 08589076722 Mobile 00:10:00 Included 0.00019:05 08589076722 Mobile 00:10:00 Included 0.00019:05 08589076723 3 Mobile 00:10:00 Free 0.00019:05 08589076723 3 Mobile 00:10:00 Free 0.00019:05 01 Dublin 00:10:00 Included 0.00019:05 01 Dublin 00:10:00 Included 0.00019:05 08589076722 Mobile 00:10:00 Included 0.00019:05 08589076722 Mobile 00:10:00 Included 0.00019:05 08589076723 3 Mobile 00:10:00 Free 0.00019:05 08589076723 3 Mobile 00:10:00 Free 0.00019:05 01 Dublin / Fax 00:10:00 Included 0.00019:05 01 Dublin / Fax 00:10:00 Included 0.00019:05 08589076722 Mobile / Fax 00:10:00 Cash top up 2.47919:05 08589076722 Mobile / Fax 00:10:00 Cash top up 2.47919:05 08589076723 3 Mobile / Fax 00:10:00 Free 0.00019:05 08350833999 3 Mobile 00:10:00 Free 0.00019:05 08370833999 3 Mobile 00:10:00 Free 0.00019:05 08310833999 3 Mobile 00:10:00 Free 0.00019:05 06120773333 Limerick 00:10:00 Cash top up 2.47919:05 08370999999 3 Mobile 00:10:00 Free 0.00019:05 08370999977 3 Mobile 00:10:00 Free 0.00019:05 0833333000 3 Mobile 00:10:00 Free 2.47919:05 0833333225 3 Mobile 00:10:00 Free 2.47919:05 0833333235 3 Mobile 00:10:00 Free 2.47919:05 0833333432 3 Mobile 00:10:00 Free 2.47919:05 08333 3 Mobile 00:10:00 Free 2.479

Total (national calls) 04:40:00 € 19.832

Skype calls

Date TimeDuration

hh:min:sec Price Plan

Thu 18 Feb 19:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.00019:05 00:10:00 Included 0.000

Total (skype calls) 02:00:00 € 0.000

Total (voice calls) 06:40:00 € 19.832

Top up used (€) (ex VAT)

Top up used (€) (ex VAT)







3 Customer Services, PO Box 333, Dublin 2 083 333 3333 Page 3 of 8

Bill Summary

Monthly charge

Usage Summary

FlexiFix usage summary

Other usage summary

Allowanceup to 24 Jul

Charge (€)(ex VAT)

Total usedCharge (€)

(ex VAT)

0.000

0.000

0.000

FlexiFix 04 Aug to 03 Sep 20.661

Paper Itemised Billing Charge 04 Aug to 03 Sep 0.000

0.000

25.82 CR

€ 20.661

* You can use each flexiunit for a 1 minute voice call or to send 3 text messages or to use 1 Mb of data.For more details check out three.ie

Your flexiunit allowance 03 Aug to 03 Sepl 100

Voice & Video (minutes)

Internet (Megabytes)

Voice when abroad

PaymentsCharge (€)

(inc VAT)

Direct Debit on 25 May 10

Total usedCharge (€)

(ex VAT)

0.000Voice

47.93

4.36

0.13

104.00 minutes

3 to 3 inclusive voice or video minutes 03 Aug to 03 SeplInternet mini - FreebieAs a valued customer 3 is delighted to give you loads of free browsing.

100

Total (monthly charge)

The Usage summary above is for information purposes only. There may be minor discrepancies between the Usage summaryand the "detailed" usage, this is due to rounding i.e. usage is rounded from 3 decimal places to 2.

€ 25.82 CRTotal (payments)

0.00052.42Total

0.000Total

Total charges before VAT € 20.661







Your 3 billThis section shows the price plan you are on, the sum charged before VAT and then the total amount that you need to pay including VAT. It also shows your previous account balance and your total payments since your last bill.

Total credits and other charges What is shown here is the price of your mobile if you didn’t buy in a store and/or any other charges or discounts.

Direct Debit dateThis is where we tell you what date yourdirect debit will be taken from your account.

Your Top-upsHere’s where we’ll show you the value of your top-ups in the last month, how much top-up you have used and how much you have left (on the date of the bill).

Monthly chargeThis shows the monthly charge for your particular price plan for the coming month plus any discounts and add-ons (free or charged) that you have applied for.

Inclusive allowanceThis column confirms your full monthly allowance for the coming month, in line with the price plan you have selected. To find out your remaining price plan allowance go to My3

Usage summaryThis shows how much of your monthly allowance you used.

Page1. The first page of your bill gives you a quick snapshot of your charges.

Page 3. The third page of your bill is a summary of how your total charges have been calculated.

Itemised usageThis section divides your usage into the following categories:

Voice calls

Video calls

Premium rate calls

Messages

Content services

Itemised detailTo give you as much information as possible, each service has been split into the following:

The date and time you used the service

The number called (where applicable)

How long the call lasted (where applicable)

The cost of the call (where applicable)

Destination (where applicable)

Price plan allowance (where applicable)

AllowancesThis column shows whether your usage was included in your monthly allowance or if it came out of your cash top-up.

SubtotalEach category has a subtotal shown in bold text at the foot of each column. This relates to the summary charges shown on page 3 of the bill under ‘Usage summary’.

Page 4 onwards. The final section of your bill shows your usage in greater detail.

© 2010 Hutchison 3G Ireland Limited. A Hutchison Whampoa company.

Published by Hutchison 3G Ireland Limited, trading as 3. All rights in this publication are reserved and no part may bereproduced without the prior written permission of the publisher. ‘3’ and it’s related images, logos and names used inthis publication are trademarks of the Hutchison Whampoa group of companies. The contents of this publication arebelieved to be correct at the time of going to press, but any information, products or services mentioned may bemodified, supplemented or withdrawn. The provision of any products and services by Hutchison 3G Ireland Limited issubject to 3’s customer terms (available at three.ie). The customer terms will take precedence if there is anydiscrepancy within this publication.

This document is printed on fully recyclable paper.

H3G0261–001/06R5 3R10380 DD10111201 Nov10 YBE/FIX/1110

Customer ServicesPO Box 333Dublin 2, Ireland

three.ie

FlexiFix Bill explained.. See page 2 (not shown here) for information about payment and queries.

your flexifix bill explained

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