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© 2015 WIPRO ENTERPRISES (P) LIMITED I WWW.WIPROINFRA.COM1

Your Feedback in

Action


Agenda

About EPS

Action on Feedback

Action on Feedback - Enabling Environment

Action on Feedback - Capability Building Initiatives

Action on Feedback - Team, Collaboration & Innovation

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2

3

4

5

Action on Feedback – Social Responsibility 6

Action on Feedback – Other Geos 7

Action on Feedback – Water 8

Action on Feedback – Aerospace & Defence9


About EPS

About EPS

Employee Perception

Survey (EPS) is a Wipro-

wide survey designed to

understand employees’

perception of Wipro, and

their experience of life at

work

Confidentiality of

feedbackFrequency of EPS

We conduct a

comprehensive EPS survey

every 2 years & a short

pulse survey (EPS Pulse) in

between.The last EPS

survey was conducted in

2013 followed by EPS Pulse

Survey in 2014

Your EPS feedback &

responses would remain

completely confidential.

EPS results would be

declared at an aggregate

level and not at an

individual employee level


Your Feedback in ActionWhat we Heard from You – Initiatives drawn on the below 4 categories

Enabling EnvironmentEnabling Environment- Simplification/ Enhancement

of IT and People Processes, Policies to make the

workplace conducive

Capability Building InitiativesSkill Development & Knowledge Enhancement

are pivotal to one‘s Career Growth. The

initiatives that made it happen

Social Responsibility

Initiatives for the communities we are part of

Team, Collaboration & Innovation In a connected world, working in silos is passé. We have

enabled initiatives which help you collaborate better.

Innovation is anything but business as usual


Enabling

Environment

Simplification/ Enhancement in Business Processes, People Processes, Policies to make the

workplace conducive


Enabling Environment- Simplification/ Enhancement in Business Processes,

People Processes, Policies

Mobile Enablement ,

Introduction to Office 365,

BYOD

• Employees can now complete

transactions on the go with launch

of enterprise mobile apps

I. 28+ mobile apps have been

launched on IOS, Android and

Windows platform

II. Enabled work from anywhere,

anytime, any device through

Office 365 rollout, Mailbox

moved to Cloud

III. Bring Your Own Device policy

extended to employees in

eligible bands / roles

MyWipro

• Simplification and redesign of

mywipro making it more user

friendly:

I. Reduction in transaction time

due to consolidation of

applications

II. Launch of myWorklist – All

approvals aggregated at one

place (Earlier the user had to

navigate between multiple

applications for approvals)

Business Applications

• Business made easier through

digitized processes and real time

access to information:

I. Knowledge Management Portal –

Repository of Kaizen, 8D, Six Sigma

Projects, Quality related solutions

accessed across geos

II. Safety Portal

III. Vendor Portal - All vendor

transactions now managed online

IV. Quality Audit Portal

V. Delivery Note Portal

VI. Qlikview :Billing, inventory,

production and quality information

available in a realtime dashboard

VII. Document Management System

(DMS)

VIII.PDM platform- Easy access to

product design data across

geographies




Myhelpline, Removal of

redundant approvals

• IT/IS issue resolution now

made simpler & quicker

I. Launch of MyHelpline – to

raise & track helpline tickets

II. Launch of IS Helpdesk -

smooth reporting, tracking

and resolution of IT / IS

issues

• Simplification of workflow by

removal of redundant

approvals where possible

I. Supervisor approvals have

been removed for settling

DTR claims

Annual Appraisals

• Self-Appraisal is now open to

be filled throughout the year

– This reduces pressure on

you to fill it at year end.

• Significant improvements in

the Annual Appraisal Process

I. Annual Appraisal process

now rolled out across

geographies

II. User friendly interface

launched on newmywipro

making navigation simpler

III. Easier accessibility provided

to employees by launch of

Mobile App

WLQ, Long Service

Recognition

• Wipro Leaders Quality Survey

- A 360 degree feedback

platform for Wipro Leaders

I. Launched across all

geographies

II. Easier accessibility with

launch on newmywipro &

mobile app

• Long Service Recognition for

Employees completing 5, 10,

15, 20 and 25 years with Wipro

(For more details on each of the policy,

please read the policy document)




(For more details on each of the policy,

please read the policy document)

Policy Revision in India

• Innovations in the Mediclaim Policy:

I. Gold Plan- allows you to select a program

that caters to your long term needs -

offers higher sub-limits for Maternity,

room rent and some other procedures

II. Silver Plan- in turn offers similar benefits

with some simplifications like

standardization of Maternity Benefits,

simplification of room rent caps,etc.

• Medical claims now reimbursed within 3

days (earlier 18 days or more)

• Policy awareness campaigns covering

employees across locations led to an

increase in enrolments :

I. 36% of employees opted for Mediclaim

Top-Ups

II. ~40% of employees opted for Accident

and Life insurance top-ups

III. 42% of employees opted for Parental

insurance

Health & Safety of Employees

• Monthly review of Occupational Health

and Safety(OHS) across plants

resulting in:

I. 50% drop in Accident Frequency

rate compared to last year (India)

II. Significant improvement in Safety

Performance Score achieved across

Peenya, Chennai & Hindupur plant

• Operator strain reduced through better

safety and ergonomics measures :

I. Safety and ergonomics check now

ensured before installation of

machines

II. Machines now provided with Hoists,

Robots, Gantries & Unit Loaders

New WBP Application

• The whole process of

submitting WBP

supporting documents is

now paperless. With the

new WBP application,

you don’t have to submit

the physical copies of

receipts anymore, just

upload a soft copy of

your receipts online


Capability Building Initiatives

Skill Development & Knowledge Enhancement are pivotal to one‘s Career Growth.

The initiatives that made it happen



Managerial and Leadership Capability

building interventions

All round training & development provided to

employees by launch of various

programs/initiatives:

I. Winning Managers Program

II. Supervisory Development Program

III. Year-long customized Leadership Interventions –

Accelerated Leadership Development Program

(ALDP) and Senior Leadership Development

Program (SLDP) for identified WIN leaders

IV. SKIP & NMA sessions introduced for Managers and

teams

V. Interviewing Readiness Program for Hiring

managers

Training programs aligned with Strategic

Themes rolled out

• Training programs now more aligned to strategy, this

was achieved through the following interventions:

I. Customer Focused Organization and Profitable

Growth : Client Centricity, Account Management,

Selling Skills

II. Enhanced Cost Competitiveness : Managing

Partner Relationships

III. Technology and Application Leadership:

Communication Skills, Networking and Influencing

Skills

IV. Post Training Webex sessions introduced for greater

emphasis on action learning

V. Other programs conducted include Execution

Excellence, Emerging Leaders Program,

Presentation Skills etc


Training on focused themes across

Geographies: Brazil, Romania, Sweden,

Finland

Employees across Geos now benefitting from a focused

training charter launched with the following interventions:

I. Romania - Spirit of Wipro, Communications skills and

Time Management workshops

II. Brazil - Spirit of Wipro workshop & workshop on

Breaking silos

III. Sweden & Finland - Workshop on Account

Management and Service Excellence

IV. Training efforts would continue through a mix of

classroom and e-learning programs

Connect with Academia and External / Industry

forums strengthened across India, Europe and

Brazil

• Increase in employees now representing Wipro at National &

State level forums

• Participation in writing papers in national journals, external

forums & Industry competitions increased significantly



Team, Collaboration & Innovation

The initiatives which helped you

collaborate better

Innovation is anything but

business as usual


Quality Council

The Annual Quality Council – A joint forum for teams

across WIN and WCCLG to showcase Six Sigma

Projects, exchange best practices and recognize top

initiatives

Tech Forum

Quarterly Tech Forums launched – A platform for

teams across plants to share best practices,

innovative ideas and recognition for best projects

Kaizen Meetings

Increased level of participation of employees in continuous

improvement initiatives through various Kaizen Projects

Teambuilding Interventions

Teambuilding interventions for teams across various

functions and units - Sales & Service, Sourcing,

Engineering, Water and A&D

Team & Collaboration


Innovation Projects across plants

I. Remote troubleshooting of machines now made possible across Geographies

II. Hindupur Cylinder Plant – Introduction of localized centerless grinding technology

III. Hindupur PRP Plant - Nickel Chromium plating introduced for World class corrosion

resistance and performance

IV. Data Logger system developed for Tippers as part of product innovation

V. Tilt Switch developed for Tippers as part of product innovation

VI. Romania- Installation of State of the Art Painting system

VII. Brazil – Complete layout change of shop floor to improve the work flow

Innovation

Additive manufacturing – 3D printing – A state of

the art technology center established in Peenya

Utilization of R&D / Testing facilities across India

and Europe for product testing



Initiatives for the communities we are part of



Community Health Care

• Wipro employees contributing to

the community through:

I. Establishment of Community

Healthcare Centre in Hindupur

II. Proposals for new Community

Health Centres in Devanahalli

and Chennai under discussion

III. Sanitation awareness

campaign for school children

in Chennai

Spirit of Wipro Run

• Employees across geos

participated in the SOW Run,

this year’s theme being –

Education of children with

disability

• Employee Volunteering events in

the run up to the SOW Run

conducted:

I. A&D Devanahalli participated

in activities for children from

Government Schools

II. Sapling Plantation drive by

Chennai Plant – As many as

150 employees took part in the

event at Perumbakkam

Bio-Diversity

• Butterfly Park commenced in

A&D

• Assessments underway in

Peenya, Hindupur and

Chennai


Action on Feedback –

Other Geos


Action on Feedback - Sweden

Rewards

• Yearly activities such as

Christmas Dinner, BBQ

now celebrated –

special budget allocation

introduced

Day to day Work

Resources

• IT structure/processes

being improved to

ensure seamless

functioning

Communication

For the benefit of

employees communication

launched on following

themes:

I. Company Strategy

II. Department and

Individual level Goals &

Objectives

• Monthly communication

meetings conducted

across plants

Training &

Development

• Focused workshops

conducted :

I. Account Management

and Service

Excellence Workshop

II. Training &

Development plan

prepared as

discussed during

appraisal discussion


Action on Feedback - Finland

Innovation

• Various continuous

Improvement processes

initiated

• Employees encouraged

to give feedback and

drive continuous

improvement

Day to day Work

Resources

• G&O, Annual

Appraisal,

Performance Planning

completed for

employees

• Job Descriptions now

reviewed annually

Social

Responsibility

• Support provided to

people with Disability

• Encouragement

provided for Local

sports activities

Training &

Development


conducted :

I. Workshop on Account

Management and

Service Excellence

II. Training programs

conducted on: ERP

system, English

language,

Management, Work

Safety

III. Competency matrix,

performance plan in

place for all employees


Action on Feedback - Romania

Role/Career

• Goals & Objectives and

Performance evaluation

introduced for WC

employees

• Cross functional

rotations / exposure

enabled

Training &

Development


conducted :

I. Spirit of Wipro,

Communications skills &

Time Management

workshops

II. Training in the areas of

quality, work practices ,

WMS--5S for all, APQP,

SAP, Cleanliness,

assembly, etc.

Day to day Work

Resources

• Employees now have

access to computers/laptops

based on requirement

• Day to day work made

easier by :

I. Increase in number of

Automatic machines -12M

CNC lathe, automatic

painting line, 12M washing

equipment, storage system

II. Installation of state-of-the-

art Painting system

• Safety and environmental

conditions are being

improved continuously.

Certified for

ISO14001(EMS) and

ISO18001(OHSAS)

Customer Focus

• Customer satisfaction

survey conducted and

corrective actions have

been implemented

• Improvement in OTD

Performance and line claims

• CSR results, OTD

performance and quality

performance being

displayed at work place for

all employees to see


Action on Feedback - Brazil

Innovation

• Complete layout change

of shop floor to improve

the work flow

• Innovation achieved

through Continuous

improvement projects /

5S & Visual factory

Social

Responsibility &

Collaboration

• Active participation in

the Spirit of Wipro Run

• Old clothes donation

campaign conducted

• Celebration of

Women’s Day

Capability Building

Initiatives

• Workshops conducted

across following

themes:

I. Safety week

celebration (4

external lectures

including health care

complements)

II. Spirit of Wipro

workshop, Workshop

on breaking silos in

Brazil

III. Weekly training for

employees

Enabling

Environment

• Day to day work made

easier by:

I. KM portal usage

II. TOTVS System

enablement for

operations

III. Monthly

communication with

all employees



Wipro Water


Training and

Development

Focused workshops

conducted :

I. Technical / Job related

training programs (PMP,

Selling Skills, Technical

Training for Site Employees)

II. Behavioural Training (Email

and Writing Etiquette,

Negotiation Skills) conducted

SKIP / NMA sessions for

managers

Reward &

Recognition

• Structured Reward

& Recognition

framework rolled

out

Day to Day Work

Resources

• All the old and outdated

Laptops/Desktops

replaced with new ones

Innovation

• Innovation achieved

through introduction of :

I. New IT based solution-

M2M technology for

remote monitoring of

water treatment plants

II. Advanced Oxidation

Process for waste water

treatment

Action on Feedback – Wipro Water



Aerospace & Defence


Training and Development

Focused training & development initiatives

launched for the benefit of employees :

I. SKIP sessions conducted for Quality, PE,

SCM

II. G&O Process, EPS process, WLQ Process

workshops conducted time to time

III. Extensive training coverage for all

employees - Technical & Behavioral

IV. Inter-dept. job rotation based on business

requirement and skills levels

V. On job training on Special process & Skill

based operations such as Deburring, NDT,

Painting, Quality inspection

VI. Technical / Job related & Strategic theme

based training programs rolled out

VII. Supervisory Training for shop floor

supervisors

Reward & Recognition

• Structured Reward &

Recognition framework to

be rolled out

Onboarding

• Structured Onboarding

programs conducted to benefit

newly joined employees:

I. DET Orientation - program

for 60 days on various

machining operations

(External & Internal training)

II. GET orientation - program

for 2 weeks, 1 year on-job

rotation program to gain

exposure to different functions

III. Lateral Hires - Department

Orientation

Action on Feedback – Wipro Aerospace & Defence


Communication

• Leadership Connect: Quarterly

communication forums planned at the

Plant level

• Daily Shift-wise Production

communication meeting held

• PE Knowledge management portal

developed & updated, best practices

and learning from mistakes discussed

• Organizational Updates, Updates on

HR Policies etc displayed & discussed

during shop floor meetings

Innovation

• Introduction of

advanced concepts

such as GD&T, Lean

Manufacturing &

FMEA

• Introduction of

Advanced machining

solutions for

Aerospace

Components

Events fostering

Collaboration &

Team building

• Cricket, Table

Tennis, Carrom &

Volleyball

introduced

• Ayudha Puja,

Independence

Day, Food

Festival &

Cultural day

celebrated


• Voluntary participation by

employees in activities for

children from

Government Schools in

association with Magic

Bus

• Adoption of 2 schools

• Primary health center

commenced at

Devanahalli

• Butterfly Park

commenced

Action on Feedback – Wipro Aerospace & Defence


Thank You

your feedback in action - wipro · pdf fileyour feedback in action ... android and windows...

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