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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
EMERGING WORKPLACE STRATEGY (EWS)A Case Study for IFMA Workplace Evolutionaries April 2016
Indianapolis, IN
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
About our Presenter• Denise Elliott
– Progressive Corporate Real Estate– 11 years at Progressive– Workplace Evangelist– Consultative background– Soccer
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Insurance facts at a glance• #153 on Fortune 500 list (2015) • $20 billion in total revenues• $2 billion in profits• Founded: 1937 • Stock Symbol (NYSE): PGR • Employees: 28,000 • Authorized Independent Agents: 30,000+• Contact Centers: Austin, Cleveland, Colorado Springs,
Sacramento, Tampa, and Phoenix (placed by labor pool and time zones)
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Real Estate (March 2016)Total Portfolio
306 branch offices (primarily claims)70 service centers (66 owned)36 regional buildings
412 Properties Total
1.9 million rsf (Avg: 6,000 sf)0.8 million rsf (Avg: 12,000 sf)3.8 million rsf (HQ, call centers, etc)
6.5 million square feet
National portfolio – Real Estate located in all 50 states + Australia
Annual Occupancy CostsRentDepreciationOperating ExpensesReal Estate Organization
Total
$33,800,000$26,000,000$64,900,000$26,000,000
$150,700,000
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Aligning the Workplace to the Business Key Business Drivers1. Customer Value
Proposition2. Destination Era3. Employee Value
Proposition
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Aligning the Workplace to the Business1. EWS started as Growth Without Growth2. “Invisible” workplace3. Not a C-level mandate4. Build the road & create map as we go
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Process
HR Flexible Work Arrangements (FWA)
EWS Marketing Plan & Communications Template
Real Estate Pilot; furniture standards
Continual rollout and refinement of EWS
Early adopters share experiences
2008 2010 2012
Real Estate begins laying foundation
2014 2016
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Process – Data Driven Design
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Process – Data Driven Design
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Process – Data Driven Design
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Process – Data Driven Design
Private Offices Headcount Current HC Seats Area/SeatSharing Ratio
Assigned - Dedicated Private Office 0 0 120 1.0:1Unassigned - Shared Office 21 8 120 2.5:1Assigned Workstation 0 0 42 1.0:1SubTotal 21 8
Workstations Headcount Current HC Seats Area/SeatSharing Ratio
Assigned - Dedicated Workstation 0 0 42 1.0:1Unassigned - Shared Workstation 150 60 42 2.5:1Unassigned - Project Resources Bench 100 40 25 2.5:1SubTotal 250 100
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Process – Data Driven DesignSUMMARY FOR DESIGNER BY SPACE TYPE: SPACE CALCDedicated Private Office 0Shared Private Office/Large Enclave 17Small Enclave 7Dedicated Workstation 0Unassigned Workstation 64Bench Seats 94Collaborative Conference Room* 10Open Collaborative* 5Total Production Seats 182* Not included in total production seat count
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Process – Communications
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Progressive Process - Communications
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Before
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
After
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Impact to the Business
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
EWS 3-Month Survey Results
• 92% would like to stay with the new configuration• 92% said right amount of communication was given about
the project• 86% don’t have major concerns about germs• 89% of people feel they have enough storage• 88% felt their use of conference rooms has decreased or
stayed the same• 95% feel that this space supports Progressive’s culture better
than traditional space
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Metrics
• EWS Average occupancy is 99% compared to 72% for traditional space• EWS Average utilization is 58% compared to 40% for traditional space• 2,000 employees currently working in EWS environment (7%)• Additional 350 employees to convert to EWS space in 2016• Business groups continuing to come to Real Estate and asking for EWS
Progressive Real Estate - trailing 12 mos
Sept 2010 March 2016
$190 million $151 million
8.3 million sf 6.5 million sf
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Measures of SuccessPortfolio Efficiency
Portfolio Flexibility
Business Agility
Productivity Satisfaction
• smaller footprint
• higher density
• 8.3 million 6.5 million sf (22% reduction)
• increase capacity not RE
• 2 levers: mobility and ratios
• same space can serve more people
• decision making speed
• technology enabled
• dynamic teamwork
• distributed collaboration
• group “huddle up”
• reduction of conference room usage
• real-time communication
• in some groups, this can be measurable
• energetic environment
• variety of employee choice
• flexible work arrangements
• 92% don’t want to go back to traditional space
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
What’s Next?
• Continue trend lines with portfolio (down), costs (down or flat), and headcount (up)
• We call it Emerging Workplace Strategy for a reason• Refining processes• What is the right workspace for the future?
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
EWS Challenges• What is the right level of efficiency?• Culture• Grass roots effort
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Key Learnings• Be true to who you are• Dedicated resources – takes time and money• Partnerships with IT and HR• Other groups can help, too• Can be grass roots effort, but you have to have
support• Need key leaders to try it
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A Global Workplace Community focused on increasing Workplace Innovation & Consciousness
Questions?
Emerging workplace strategy (EWS)�A Case Study for IFMA Workplace Evolutionaries April 2016�Indianapolis, INAbout our PresenterProgressive Insurance facts at a glanceProgressive Real Estate (March 2016)�Aligning the Workplace to the Business ��Aligning the Workplace to the Business�Progressive Process Progressive Process – Data Driven DesignProgressive Process – Data Driven DesignProgressive Process – Data Driven DesignProgressive Process – Data Driven DesignProgressive Process – Data Driven DesignProgressive Process – CommunicationsProgressive Process - CommunicationsBeforeAfterImpact to the BusinessEWS 3-Month Survey ResultsMetricsMeasures of SuccessWhat’s Next?EWS ChallengesKey LearningsSlide Number 24