Cellphone Banking and inContact

Your bank in the palm of your hand

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Is Cellphone Banking for me?Imagine a service that gives you the freedom to bank whenever and wherever you like. Imagine being able to make payments, check your account balance and buy prepaid airtime while on the move. Imagine keeping track of all transactions on your account. Imagine initiating a business transaction via your cellphone! Stop imagining because, with Individual or Business Cellphone Banking and inContact from FNB, your bank is now in the palm of your hand.

Cellphone Banking for Individuals from FNB puts you in control. Anytime, anywhere there really isn’t a quicker and easier way to manage your money.

With inContact, you can keep track of transactions that take place on your FNB transactional account. When K40 000,01 or more moves in or out of your account,an SMS and/or email alert is sent to your cellphone number and/or email address registered under the inContact profile to which your account is linked.

Business Cellphone Banking enables FNB Business customers who make use of a valid transactional account to perform a full suite of banking transactions via their cellphone. A main feature of this service is the added benefit of dual authorisation. This means that one member of the business can initiate a business transaction which can be authorised by another member.

Now’s the time to join the cellphone banking revolution.

With Cellphone Banking for Individuals from FNB you can:

•Buy prepaid airtime for yourself or someone else on the Zain network

•Check your balances for all transactional accounts

•Get a mini statement

•Make third party payments to linked beneficiaries

•Transfer money between your own FNB accounts (e.g. from your Cheque account to your Savings account)

Interested?Here’s how you begin

To complete the registration process, you will be asked to select a 5-digit PIN (called a MOPIN). This can be done by dialing *130*321# or *103*321#

step 2Complete the registration process by selecting your MOPIN

It is QUICK and EASY to register

Where can I register?To have access to Cellphone Banking you first need to register using one of the following channels:

• Visit any FNB Branch

• Logon to FNB Online Banking at www.fnbzambia.co.zm

step 1

At the FNB Branch the consultant will talk you through the registration process and ask you to select a MOPIN on your cellphone. If you don´t have your cellphone with you, you will get an SMS message reminding you to select your MOPIN within four days (96 hours). The SMS message will tell you how to do this.

Once you have dialed*130*321#, you will be asked to choose a five-digit MOPIN, and then confirm it.

Welcome to FNB Cellphone Banking. Please choose your 5-digit Cellphone Banking PIN (called a MOPIN)

FNB :-) Welcome to Cellphone Banking. Dial *130*321# to begin your banking. *Standard rates apply. For queries, call 0211366 800

OK Options

step 3Your welcome message

You will receive an SMS from FNB welcoming you to the world of Cellphone Banking. You are now ready to start buying prepaid products; do your banking; manage your accounts and much, much more.

Welcome SMS Message

Remember to keep your MOPIN a secret and try to use a number that is not easy for anyone else to guess.

START BANKING:

Prepaid Airtime Purchase – Using Menu-based banking:

*130*321#

FNB :-) Welcome to FNB Cellphone Banking. Please select reply/answer on your cellphone and key in your 5-digit MOPIN.

FNB1. Prepaid2. Banking9. Options

From1. CHEQ3458742. CHEQ1245783. SMRT 9. Back

Prepaid1. Recharge2. History3. Lower Limit9. Back

Recharge1. Mobile Airtime9. Back

For Who?1. Me2. Enter Num9. Back

Prepaid1. Zain K5,0002. Zain K10,0003. Zain K20,0004. Zain K50,0005. Zain K100,0006. Zain K450,0008. Other Amount9. Back

Answer Exit Reply Exit Answer Exit

Answer ExitAnswer Exit

Answer Exit Answer Exit

Answer Exit

Answer Exit

Enter Dial string MOPIN Entry Screen Select ‘Prepaid’ menu option and press Send/

Reply

Select From account to initiate purchase

Select ‘Recharge’ menu option and press

Send/Reply

Select the Me option to buy airtime for yourself

Select confirm to conclude your prepaid

purchase

Select ‘Mobile Airtime’ menu option and press

Send/Reply

Select a recharge voucher amount

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Buy K5,000 Zainairtime for 0977123456 from CHEQ124578?1. Confirm8. Cancel9. Back

Menu-based banking.Anyone with any cellphone can use menu-based banking. It’s easy – DIAL *130*321#. You will be asked to key in your MOPIN.

step 1

step 2

With Cellphone Banking for Business from FNB you can: • Buy prepaid airtime for yourself or someone else on the Zain network with Dual-Authorisation

• Check your balances for all transactional accounts

• Get a mini statement

• Make third party payments to linked beneficiaries with Dual-Authorisation

• Transfer money between your own FNB accounts (e.g. from your Cheque account to your Savings account) with Dual-Authorisation

Now’s the time to join the cellphone banking revolution.Interested?Here’s how you begin

Where can I register?To have access to Cellphone Banking you first need to register using one of the following channels:

• VisitanyFNBBranch

It is QUICK and EASY to register

Complete the registration process by selecting your MOPIN. To complete the registration process, you will be asked to select a 5-digit PIN (called a MOPIN). This can be done by dialing *130*321#. Remember to keep your MOPIN a secret and try to use a number that is not easy for anyone else to guess.

At the FNB Branch the consultant will talk you through the registration process and ask you to select a MOPIN on your cellphone. If you don´t have your cellphone with you, you will get an SMS message reminding you to select your MOPIN within four days (96 hours). The SMS message will tell you how to do this.

Once you have dialed*130*321#, you will beasked to select a five- digit MOPIN, and then confirm it.

Welcome to Business Cellphone Banking. Please select a 5-digit MOPIN, where your MOPIN is your 5-digit Business Cellphone Banking PIN.

FNB :-) Welcome to Business Cellphone Banking. Dial *130*321# to begin your banking. *Standard rates apply. For queries, call 0211366800

OK Options

step 3Your welcome message

You will receive an SMS from FNB welcoming you to the world of Cellphone Banking. You are now ready to start buying prepaid products; do your banking; manage your accounts and much, much more.

Welcome SMS Message

FNB 02088 2009 01

Want to know more about Cellphone Banking?

Is Cellphone Banking safe?

Cellphone Banking from FNB provides you with several security features which ensures your peace of mind:• You are automatically registered for inContact - a messaging service that notifies you via SMS and/or email alert when K40 000,01 moves in or out of your account. • Only the cellphone number registered for Cellphone Banking from FNB can access the Cellphone Banking service. • If your cellphone is lost or stolen, simply call the Cellphone Banking Helpline on 0211 366 800 to put a hold on your Cellphone Banking service. • Daily limits apply and can be maintained by you.

How do I buy airtime if I have run out of airtime?By simply dialing *103*321# on your cellphone and following the simple instructions. This can only be used for Cellphone Banking for individuals.

How much prepaid airtime can I purchase? You are able to top-up your airtime for any amount, provided that the airtime top-up is within the minimum and maximum prepaid airtime values sold by the service provider without exceeding your prepaid daily limit, i.e. Zain between K200 and K450,000.

Are there any special requirements I need before I start using Cellphone Banking from FNB? No, anyone with any cellphone can start banking simply by dialling *130*321# and following the prompts. There are no special SIM card requirements, no complicated downloads and no changes to your phone settings required.

Can I register more than one cellphone on my account or more than one account? No. For your security you can only register one cellphone number to one of your FNB Accounts - your primary account.

Set daily transaction limits:

K450,000 daily limit for prepaid airtime purchases

K45,000,000 daily limit for inter-account transfers between your own FNB accounts

K4,500,000 daily limit for third party payments to anyone or any account

inContact With inContact, you can keep track of transactions that take place on your FNB transactional account. When K40 000,01 or more moves in or out of your account,an SMS and/or email alert is sent to your cellphone number and/or email address registered under the inContact profile to which your account is linked.

* Terms and Conditions and standard network operator rates apply.

If you are a registered Cellphone Banking

customer, dial

*130*321#

You will then receive a welcom

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Cellphone Banking and a request to select reply/

answer on your cellphone and key in your 5-digit

MOPIN. Select

“Send/Answer”

12

Select Recharge menu

option and press send/reply

Now you can start banking on your cellphone by using the m

enu on your cellphone screen i.e. Prepaid

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