you can say, - essex foster care · 2014-12-01 · you can say, write, sign or draw. you can fill...
TRANSCRIPT
The people who helpyou or care for
you.
Being listened to.
Feeling safe. Having choices.
Where you live.
Things like:
how you feel and whatyou want to say.
You can say,
write, sign or draw
You can fill in the format the end of this leaflet.
You can tell someone by telephone,
email, or letter.
You can tell the people whohelp to care for you.
You can also tell ourCustomer Care Team.
People who can helpyou to have your say:
l a social worker
l a residential worker
l a carer
l a friend or someone youknow and trust
l an Independent Visitor
l a social care manager
l your advocate
l our Customer Care Team.
What you say willbe taken seriously.
You will be listened to!
If you complain
l your complaint will be looked into
l you will be told what will happen
l you will get an answer to a complaintin 10 working days
l if you are not happy with the answeryou get we will tell you what else youcan do
l you can have an independentadvocate to help you.
10 Days
If you are not happy talking to people youknow or trust, you can get in touch withour Customer Care Team.
We will listen.
We will tell you what will happen.
We will give you an answer in 10working days.
We will get an independentadvocate to help you.
We will do these things, no matterhow big or small your problem.
10 Days
????
To get in touch with the Customer CareTeam:
Telephone:
0800 085 3248
By Post:
Essex County CouncilSchools, Children and FamiliesCustomer Care TeamP.O. Box 297County HallChelmsfordEssexCM1 1YS
By email:
Visit the website:
www.essex.gov.uk
My name
Response CardMy name is
I am years old.
My address is
My telephonenumber is
My mobilenumber is
My email address is:
The best way to contact me is:
Please tick one
I had someone help me fill in this form
Their name is:
Their telephone number is:
Mobile phoneEmail
TelephoneLetter
We will use this information to help make our servicesbetter or to help you.
We will look after your details and will not share themwith any one else unless you say we can, or if the lawsays we can.
I want to say:
Date:
Drawing page:
Date:
Help us to help others
Please tell us a little bit about yourself.This will help us make sure we treateveryone equally and fairly.
Tick the boxes that apply to you.
You do not have to fill this in if you don’twant to.
I am
a boy
a girl
I have a disability that affectsmy daily life
Yes
No
Tick the box that applies to you.
You do not have to fill this in if you don’twant to.
I am
White
British
Irish
Other
Black or Black British
African
Caribbean
Other BlackBackground
Other Ethnic
Gypsy/Traveller
Any other EthnicBackground
Mixed
White and Asian
White and Black African
White and Black Caribbean
Any other MixedBackground
Asian or Asian Mixed
Bangladeshi
Indian
Pakistani
Any other AsianBackground
Chinese
Chinese
This leaflet tells you:
l what to do
l people who can help
l what will happen.
You have the right to sayhow you feel about the serviceyou get.
You can tell usthe good things that we are doing.
You can also make a commentor complaint.
75% recycled paper
This information is issued byEssex County Council, Schools, Children and FamiliesYou can contact us in the following ways:
By telephone: 0800 085 3248
By post:Essex County Council, Schools, Children and FamiliesCustomer Care Team, PO Box 297,County Hall, Chelmsford, Essex CM1 1YS
By email:[email protected]
Visit our website:www.essex.gov.uk
The information contained in this document can be translated,and/or made available in alternative formats on request.
Published November 2010
CDS
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