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AHMED MOHAMED SABER IT Support Engineer [email protected] - DohaMobile: +974 77411183OBJECTIVE:

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals.

CERTIFICATIONS ACQUIRED:

Cisco certified network associate. (CCNA, Cisco ID Number: CSCO12350742) I.T.I.L Foundation. MCITP Enterprise Administrator. ( Microsoft Certification ID Number: 8321704) Microsoft Certified Solutions Associate. (MCSA 2012) Microsoft Exchange Server 2010. System Center Data Protection. SharePoint 2010 Configuration. Microsoft Certified Application Specialist, Excel & word. (MCAS 2007) Programming in HTML5 with JavaScript and CSS3.

TRAINING:

RH124 Linux System Admin I. (IT Share – Egypt) Microsoft Certified IT Professional. (New Horizons – Egypt) Cisco Certified Network Associate. (New Horizons – Egypt) SharePoint & Exchange 2010. (IT Share – Egypt) Basics Graphics and Multimedia. (IT Share – Egypt)

EDUCATION:

Bachelor Degree in Management Information Systems. 2009-2010 High Institute for Computer and Business Administration. Damietta-Egypt Graduation Grade: Very Good.

SKILLS & PERSONAL CHARACTERISTICS:

Good understanding of IT service management processes based on best practices such as ITIL. Good organizational skills and ability to manage the tasks from start to finish. Demonstrated accuracy and attention to details. Efficient Team Leader and Player, Combining communication, interpersonal and problem

solving skills with analytical Work well both alone and in collaboration with others. Quickly learn procedures and methods, can quickly learn new technologies. Open to different cultures and aim to resolve cultural conflicts. Honest, helpful, cooperative, quality conscious and responsible.

Ahmed Mohamed Saber Resume Page | 1

PROFESSIONAL EXPERIENCE(4 Years, 5 Months )

Support EngineerAt Qatar National Day Committee Location: Doha, QatarNovember – December 2014

Responsibilities: Member of Technical Support Team in Qatar national day committee to provide full

technical support to the all users in the activities sites.

Support EngineerAt Arita solutions Co. outsourcing in Al Rayyan for Media & Marketing Co.Location: Doha, QatarApril 2013 - Present

Responsibilities: Creating email accounts on office 365 and configuring emails account for the users in

outlook 2013.. Hardware Support for both PCs, Notebooks and Peripherals including installation. Deploy operating system images by using System Center Configuration Manager 2012. Implement and configuring SkyDrive pro & SharePoint 2013 Cloud to the end users. Troubleshooting and configuring Wireless applications and Bluetooth Technologies. Managing user accounts and groups in Active Directory. Enabling LYNC clients from LYNC Server 2013, Configuring IP Polycom devices with

LYNC. Following the ITIL procedures to handle assets Management, Incident management,

Request management and Project Management . Handling the Incidents & Requests on Service Manager and ManageEngine as well. Ensure IT Security policies and procedures are adhered to at all times. Identify and escalate situations requiring urgent attention to Customer Service Lead. Ensure compliance with Group IT systems, architecture, Security standards, governance

and controls. Providing Onsite support to the VIPs. Identify the root cause of a specific IT related issue and take action in order to

implement corrective actions immediately. Responsible on assets management role. Develop and implement procedures for tracking company assets to oversee quality

control throughout their lifecycles. Responsible for the daily and long-term strategic management of software and

technology-related hardware within the organization.


Support EngineerAt Qatar National Day Committee Location: Doha, QatarNovember – December 2013

Responsibilities: Member of Technical Support Team in Qatar national day committee to provide full

technical support to the all users in the activities sites.

IT Officer At Saad Sabry Co.Location: Mansoura, EgyptOctober 2009 – January2013

Responsibilities: Implementing and configuring ISA 2004 / 2006 and TMG. Managing user accounts in Active Directory. Routing and LAN switching based on Cisco routers and switches. Implementing and configuring Exchange 2007, Acronis and File Server. Perform scheduled backups. User rights and permission on the file and folder. SQL Administrator.

PERSONAL INFORMATION:

Date of Birth : Dec. 05, 1987 Sex : Male. Marital Status : Married. Nationality : Egyptian. Visa Status : Residency Visa. Languages Known : English & Arabic

REFERENCES

Available upon request.


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