xquisite technologies profiler bpo
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WWW.XQUISITETECHNOLOGIES.COM
ISO 9001:2008
XQUISITE
TECHNOLOGIES| E-Commerce: Goxquisite.in | Tech. Services & Support: Gettecgo.com | BPO | HRMS : Jobshop.co.in |
Introduction & Business Overview
We are a leading global business services provider of customer experience.
We offer a comprehensive suite of solutions that helps your business plan
deeper, transparent and better optimized customer connections & experiences
- from strategy development through execution. We have been the Best
process experience creators for global giants across outsourcing & technology.
Present in 4 locations across India with over 250 employees, we manage
almost half a million customer interactions every year for over 20 clients
across diverse sectors. We believe that makes us your ideal transformation
partner. Our willingness to invest in forward oriented innovation and embrace
a new economic era led to the successful sale of AUI to Tele-Performance in
the recent past. Established on a note of promise and with the right mind-set,
this strategic turn redesigns our ability to tap into a world of new
opportunities and results. www.xquisitetechnologies.com
Innovative technologies are fast transforming consumer expectations and
intensifying competition. To be game-changers in this dynamic sphere, your
business has to be a player, not a bystander. You have to be aware and agile
in your responses to global shifts. You need to deliver memorable consumer
experiences that earn both loyalty and profitability.
In a changing world, our road-map solutions are your best bet to achieve
faster, smarter growth and efficiency. Because we believe it is our business to
make sure your business succeeds.
See more at: www.Xquisitetechnologies.com
www.xquisitetechnologies.com
We are just a call away and distances do not impact us. Our existing clients are located in diverse geographies and with a lean team we are able to service them immediately.
Leveraging open source technologies and concepts of reverse engineering, Xquisite builds
enduring products. In addition, automated and remote monitoring of installations helps us to
foresee issues and fix them thereby overcoming downtime.
CONCEPT & IDEOLOGY
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Xquisite Technologies Private Limited’s footprints
We Cater to:
Tech
Support
ERP
&
CRM
BPO
Ecommerce
HRMS
BRANDGoXquisite
www.xquisitetechnologies.com
BRANDJobshop
BRANDGetTecgo
Airtel
Refund
Process.
Essel
Outbound
Process.
VC
International
Process
INBOUND/
OUTBOUND
EMAIL/
SMS/OBD
CRM / Data
Analytics
BPO
• Cost-effective staffing solutions to
provide 24x7 support
• Effective customer account
management
• Fast and efficient communication
and account update
• Tech Support/Customer Care services
• Bulk Email Support
• Domain Expertise
• IVR/SMS Support
• Functionalities are supported by CRM
• User friendly
• Fast & Reliable
• Data Analytics, SQL sever & MIS Support
BPO
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Ecommerce:
GetTecGo
JobShop
• Tech Support
• Over the Phone
support
• Service Support
• Talent Acquisition
• Third Party Payroll
• Training/Development
PROCESS:
• OUTBOUND PROCESS • INBOUND/OUTBOUND
PROCESS
• INBOUND CUSTOMER
SERVICE
VALUCONNECT
• OUTBOUND CUSTOMER
SERVICE
1. REFUND OF SECURITY
DEPOSIT.
2. REFUND OF EXCESS
MONEY.
3. CUSTOMER VALIDATION
1. COLLECTION FOR ZERO
TO TWO BUCKET
2. OBD
3. INFORMATION
REGARDING BILL
GENERATION
1. SERVICE SUPPORT
2. FEEDBACK
1. US CUSTOMER SUPPORT
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BPO Outbound Collections Expertise
Bulk Email/SMS/OBD support system
Tele-calling
Support &
Follow-up
Collections
Expertise
skilled
Manpower
Field
Collection
& Pickup
support
Collections
Workflow
Automated
System
Integrated CRM (Cloud based technology) for managing the activities
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ESSEL COLLECTION PROCESS
Data for Bucketization
Data monitoring &
analysis
Collection StrategyOutbound Call Centre
Customer touched
according to the amt. &
bucket
Billing/Collections CentreData sharing with EsselData maintenanceFollow-upMIS
SMS & Email
SMS & Email Interface
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AIRTEL COLLECTIONS PROCESS
Day Zero: Bill Generation
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SMS/OBD/EMAIL Interface Day 11 : Reminder
Day 18 : OverdueSMS/OBD/EMAIL: Precall Announcement
Barring CategoryA. 38th Day
B. 52nd Day
C. 52nd Day
10days reminder calls. Permanent Disconnection
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TECHNOLOGY• ERP
• BPO
• CRM
• APPLICATION DEVELOPMENT
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APPLICATIONS
We are pioneered in
making refund process for Telecom.
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Ecommerce GoXquisiteThe advantages of e-commerce for the consumers today are numerous, they can save time, compare prices online, and order from a
remote area and in-addition to all this it is very convenient. In todays busy lives no one gets enough time to enjoy the cultural richness
and ethnicity and diversity what India has to offer. Keeping all this in mind Xquisite Technologies Pvt. Ltd. brings the culture of India to
your home through GoXquisite.in
You can order sitting in the comfort of your living room and get the best clothes from all over the country. No more jealousy from your
cousin from Lucknow because she is wearing her beautiful Chicken Kadhai Saree at a wedding and you can’t go to Lucknow because of
your busy schedule or no more envy of your neighbor whose relatives from south gifted her with a beautiful Kanchipuram Saree. Now
You can have it all at your home and that too at a very cheap and nominal price.
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ONE STOP TECH SUPPORT
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isite
tech
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www.gettecgo.com
GETTECGO
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DATA ANALYTICS & MIS SUPPORT
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*DATA MANAGEMENTDATA BUCKETIZATIONCONSUMER BILLING DATACONSUMER CHURN DATACHURN ANAYLSISDAILY COLLECTION REPORTSALES REPORTPERFORMANCE REPORTAGENT PRODUCTIVITY REPORTDAILY MIS REPORTMONTH END REVIEW DATAINVOICINGADHOC REQUIREMENTSLA REPORTDAILY MISQRC DASHBORADCOMPLAINT TRACKERAGENT PRODUCTIVITY REPORTADHOC REQUIREMENTCustomer Refund Report & Analysis
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TALENT ACQUISITION We take great pleasure to introduce Xquisite Technologies as a promising HR firm, based in Delhi. founded on the pillars of trust, respect, acumen, and honesty,
the company serves various sectors by rendering comprehensive Recruitment Services. The company is owned and promoted by a team of zealous professionals.
The visionary attitude, exemplary leadership skills, and excellent analytical abilities of the team members are heading the company towards the zenith of
success. The company was established with a mission to act as a common platform for the job seekers and the recruiters, where they can explore their chances of
working together.
www.xquisitetechnologies.com
www.xquisitetechnologies.com
HR SERVICES
• Manpower Recruitment/Executive Search.• Bulk Recruitments. • Payroll/Manpower Outsourcing.• HR Consulting.• Background Verification.
Temporary Staffing
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STAFFING PROCESSTransfer/Recruit
Recruitment/ Short listing
Joining Formalities
Monthly StatsPayroll processing & Statuary Adherence
Salary Transfer/Settlement
Resignation/Termination of Associate
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Our Clients
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Hiring Partners
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Hiring
Partners
Fab Hotels
Associate Partner
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www.xquisitetechnologies.com
THANKYOU!!!!