CIS Complaint Reference Number Created Date Complaint Source Originator Reference Number Language Contact Type Data Source DNC? Entered By Entered Date Updated By Updated Date Agency Contact Complaint Date Transaction Date Member of armed forces or dependant?Consumer First NameConsumer Middle NameConsumer Last NameConsumer SalutationConsumer Address, Line 1Consumer Address, Line 2Consumer Address, Line 3Consumer Address, CityConsumer Address, State CodeConsumer Address, State NameConsumer Address, Country CodeConsumer Address, ZIP CodeConsumer Address, ZIP Code ExtensionConsumer Home Phone, Country CodeConsumer Home Phone, Area CodeConsumer Home Phone, NumberConsumer Work Phone, Country CodeConsumer Work Phone, Area CodeConsumer Work Phone, NumberConsumer Work Phone, ExtensionConsumer Fax, Country CodeConsumer Fax, Area CodeConsumer Fax, NumberConsumer Cell Phone, Country CodeConsumer Cell Phone, Area CodeConsumer Cell Phone, NumberConsumer EmailConsumer Age rangeConsumer Military StatusConsumer Military StationConsumer Complaining Company/OrgConsumer Military Service BranchConsumer Consent for volunteer group contact?Company NameCompany Address, Line 1Company Address, Line 2Company Address, Line 3Company Address, CityCompany Address, State CodeCompany Address, State NameCompany Address, Country CodeCompany Address, Country NameCompany Address, ZIP CodeCompany Address, ZIP Code ExtensionCompany Phone, Country CodeCompany Phone, Area CodeCompany Phone, NumberCompany Phone, ExtensionCompany EmailCompany WebsiteCompany Subject ID Type CodeCompany Subject ID Type NameCompany Subject ID Issuing State CodeCompany Subject ID Issuing State NameCompany Subject ID Issuing Country CodeCompany Subject ID Issuing Country NameCompany Rep First NameCompany Rep Middle NameCompany Rep Last NameCompany Rep SalutationCompany Rep CommentsComplaint Info Initial Contact MethodComplaint Info Initial Contact DateComplaint Info Initial Response MethodComplaint Info Initial Response DateComplaint Info Amount Requested MethodComplaint Info Amount Requested ValueComplaint Info Amount Paid MethodComplaint Info Amount Paid ValueComplaint Info Product Service CodeComplaint Info Product Service DescriptionComplaint Info Law Violation CodeComplaint Info Law Violation DescriptionComplaint Info Statute CodeComplaint Info Statute DescriptionComplaint Info Topic CodeComplaint Info Topic DescriptionComplaint Info CRA Dispute FlagComplaint Info CRA Dispute 45 Days Flag - FOIA onlyComplaint Info CRA Dispute RespondedComplaint Info CRA Dispute ResolvedComplaint Info Complaint disposition provided?Complaint Info Complaint DispositionComplaint Info Cross Border Complaint?b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f) b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f)b(3)(21)(f) b(3)(21)(f)7299479806/01/2016FTC Call CenterEnglishComplaintConsumerNRHUNTER06/01/2016Mail06/01/2016Nb(6)b(6)b(6)b(6)b(6)WilmetteILIllinoisUSAb(6)b(6)b(6)Verizon WirelessPO Box 5029WallingfordCTConnecticutUSAUNITED STATES06492I Initiated ContactMail$0.00Unknown$0.009047Mobile: Unauthorized Charges or DebitsDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) NN No 7304412606/02/2016FTC Call CenterEnglishComplaintConsumerNRHUNTER06/02/2016RHUNTER06/02/2016Mail06/02/2016Nb(6)b(6)b(6)b(6)Bean StationTNTennesseeUSAb(6)b(6)b(6)Verizon WirelessPO Box 5029WallingfordCTConnecticutUSAUNITED STATES06492www.vzw.comI Initiated ContactPhone: 800/888 number$50.00Unknown$0.009045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) NN No 7309510706/01/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/01/2016Mobile06/01/201604/01/2016Nb(6)b(6)b(6)AppletonWIWisconsinUSAb(6)b(6)b(6)b(6)b(6)b(6)40 - 49Verizon wirelessUSAUNITED STATESNaNaNaMobile: Text/Email/IM04/01/2016Credit Card$54.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7309558606/01/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/01/2016Internet06/01/201609/03/2012Nb(6)b(6)b(6)DurhamNCNorth CarolinaUSAb(6)b(6)40 - 49Verizon Wireless5000 Britton PkwyHillardOHOhioUSAUNITED STATES43026Mail09/03/2012$2923.00$0.009045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7312721506/02/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/02/2016Internet06/02/2016Nb(6)b(6)b(6)PhoenixAZArizonaUSAb(6)b(6)b(6)b(6)20 - 29Verizon Wireless 1 Verizon WayBasking RidgeNJNew JerseyUSAUNITED STATES079209895592001 Tish Recovery Supervisor I Initiated Contact$467.009045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7314050306/03/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/03/2016Internet06/03/201601/29/2015Nb(6)b(6)b(6)AlexandriaVAVirginiaUSAb(6)b(6)b(6)b(6)60 - 64Verizon Wireless6432 Springfield PlazaSpringfieldVAVirginiaUSAUNITED STATES7034510140Mail01/29/2015Phone: 800/888 number$300.006004|9047Mobile: Carrier Rates\Plans|Mobile: Unauthorized Charges or DebitsDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7314063706/03/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/03/2016Internet06/03/201602/02/2016Nb(6)b(6)b(6)MiamiFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)b(6)b(6)40 - 49Verizon Wireless 2201 Ponce De Leon BlvdCoral GablesFLFloridaUSAUNITED STATES331343054461946info@verizonwireless.comwww.verizonwireless.comJoseUnknownSalesmanIn Person02/02/2016$200.00Bank Account Debit$200.009045Mobile: OtherLCFailure to Honor Refund PolicyZZMagnuson-Moss Warranty Act No 7314064406/03/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/03/2016Internet06/03/2016Yb(6)b(6)b(6)Warner RobinsGAGeorgiaUSAb(6)b(6)b(6)b(6)b(6)b(6)b(6)b(6)30 - 39Active Duty Service Memberb(6)U.S. Air ForceVerizon WirelessP.O. Box 15124AlbanyNYNew YorkUSAUNITED STATES1221251248888440375http://www.verizonwireless.comStephanieCorporate RepresentativeI Initiated Contact$67.00Bank Account Debit$1102.006004|9047|9045Mobile: Carrier Rates\Plans|Mobile: Unauthorized Charges or Debits|Mobile: OtherDDM|LCDeception/Misrepresentation|Failure to Honor Refund PolicyP|ZZFTC Act Sec 5 (BCP)|Magnuson-Moss Warranty Act No 7318407306/04/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/04/2016Mobile06/04/201605/31/2016Nb(6)b(6)b(6)MechanicsvilleVAVirginiaUSAb(6)b(6)b(6)30 - 39Verizon Wireless1 Verizon WayBasking Ridge NJNew JerseyUSAUNITED STATES07920____DesignUnknownCustomer Support RepI Initiated Contact05/31/2016Bank Account Debit$45.006004|9047Mobile: Carrier Rates\Plans|Mobile: Unauthorized Charges or DebitsDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7318424806/04/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/04/2016Internet06/04/2016Nb(6)b(6)b(6)b(6)PlanoTXTexasUSAb(6)b(6)b(6)b(6)b(6)b(6)40 - 49Verizon WirelessPO Box 26055MinneapolisMNMinnesotaUSAUNITED STATES5542600558008521922$1706.00$0.009045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7320131206/05/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/05/2016Internet06/05/201604/15/2016Nb(6)b(6)b(6)PowellOHOhioUSAb(6)b(6)b(6)b(6)b(6)b(6)b(6)b(6)b(6)40 - 49Verizon WirelessPO Boc 5029WallingfordCTConnecticutUSAUNITED STATES064928009220204www.verizonwireless.comRhondaUnknownManagerI Initiated Contact04/15/2016Phone: 800/888 number$399.00Credit Card$399.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7320154606/06/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/06/2016Internet06/06/201610/01/2015Nb(6)b(6)b(6)BeaufortSCSouth CarolinaUSAb(6)b(6)b(6)b(6)50 - 59Verizon WirelessUSAUNITED STATESMail10/01/2015Mail$144.00Bank Transfer Other$100.009045Mobile: OtherIID|IIEBreach of Warranty\Guarantee|Defective Product\Poor QualityZZMagnuson-Moss Warranty Act No 7322738906/06/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/06/2016CRSS\jbrown06/08/2016Internet06/06/201606/01/2016Nb(6)b(6)b(6)JacksonvilleFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)30 - 39Verizon WirelessP.O. Box 4846TrentonNJNew JerseyUSAUNITED STATES086508009220204www.verizonwireless.comSalesI Initiated Contact06/01/2016Other$15.00Check$25.006004Mobile: Carrier Rates\PlansZ|DDMOther (Note the Violation in the Comment Field)|Deception/MisrepresentationZ|PRule\Other|FTC Act Sec 5 (BCP) No 7322757006/06/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/06/2016Internet06/06/201606/03/2016Nb(6)b(6)b(6)PeoriaAZArizonaUSAb(6)b(6)Verizon Wireless 1 Verizon Way Basking Ridge NJNew JerseyUSAUNITED STATES07920Internet/E-mail06/03/2016Phone: 800/888 number$0.00Credit Card$0.006004|9045Mobile: Carrier Rates\Plans|Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7324338906/07/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/07/2016Internet06/07/2016Nb(6)b(6)b(6)b(6)San DiegoCACaliforniaUSAb(6)b(6)b(6)b(6)30 - 39Verizon Wireless USAUNITED STATESInternet/E-mail$1674.00Phone Bill - Mobile Devices$0.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7324413506/07/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/07/2016Internet06/07/201612/15/2015Nb(6)b(6)b(6)DeltonaFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)40 - 49VERIZON WIRELESSATTN CORRESPONDENCE TEAMPO BOX 5029WALLINGFORDCTConnecticutUSAUNITED STATES064928009220204www.verizon.comVERIZON WIRELESS CUSTOMER SERVICEMINIONSInternet/E-mail12/15/2015$130.00Credit Card$165.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7327764906/08/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/08/2016MSANTIAGO06/21/2016Phone06/21/201609/08/2014Yb(6)|b(6)|b(6)|b(6)|b(6)|b(6)||Bryant|BryantAR|Arkansas|USA|USAb(6)|b(6)||b(6)|b(6)b(6)|b(6)||||||||b(6)|b(6)|b(6)|40 - 49|Active Duty Service Member|b(6)||U.S. Army||Verizon Wireless1 Verizon WayBasking RidgeNJNew JerseyUSAUNITED STATES079209085595490jacob.wallace@verizonwireless.comverizon.comJacob WallaceVerizon Wireless I Initiated Contact09/08/2014Internet/E-mail$2800.00$0.006004|9045Mobile: Carrier Rates\Plans|Mobile: OtherDDM|IID|IIEDeception/Misrepresentation|Breach of Warranty\Guarantee|Defective Product\Poor QualityP|ZZFTC Act Sec 5 (BCP)|Magnuson-Moss Warranty Act NN No 7329477306/08/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/08/2016Internet06/08/201603/10/2016Nb(6)b(6)b(6)MulberryFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)65 - 69Verizon WirelessPO Box 4001AcworthGAGeorgiaUSAUNITED STATES30101Phone Call: Mobile/Cell03/10/2016Other$294.00Bank Account Debit$294.009047Mobile: Unauthorized Charges or DebitsDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7333126006/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)BOXBOROUGHMAMassachusettsUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep$400.009045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7333239806/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)SALT LAKE CITYUTUtahUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7334566006/10/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/10/2016Internet06/10/2016Nb(6)b(6)b(6)Colorado SpgsCOColoradoUSAb(6)b(6)b(6)b(6)b(6)b(6)65 - 69Verizon WirelessColorado SpringsCOColoradoUSAUNITED STATESverizonwireless.com9045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7334613006/10/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/10/2016Internet06/10/201605/26/2016Nb(6)b(6)b(6)HoustonTXTexasUSAb(6)b(6)b(6)b(6)30 - 39Verizon Wireless1095 Avenue of the AmericasNew YorkNYNew YorkUSAUNITED STATES100362123951000Verizon_does_not_provide@none.comwww.verizonwireless.comVZ would not provideVZ would not provideCSRI Initiated Contact05/26/2016Other$649.00Credit Card$54.009045|6004Mobile: Other|Mobile: Carrier Rates\PlansDDM|IIEDeception/Misrepresentation|Defective Product\Poor QualityZZ|PMagnuson-Moss Warranty Act|FTC Act Sec 5 (BCP) No 7336600106/10/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/10/2016Internet06/10/201601/08/2016Nb(6)b(6)b(6)b(6)WoonsocketRIRhode IslandUSAb(6)b(6)b(6)b(6)30 - 39Verizon WirelessUSAUNITED STATESMail01/08/2016Phone: other$673.00Credit Card$35.009045Mobile: OtherLCFailure to Honor Refund PolicyZZMagnuson-Moss Warranty Act No 7338055706/11/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/11/2016Mobile06/11/201606/07/2016Nb(6)b(6)b(6)PhoenixAZArizonaUSAb(6)b(6)b(6)b(6)30 - 39Verizon Wireless USAUNITED STATESCoreyCustomer service Internet/E-mail06/07/2016Credit Card$70.006004|9047Mobile: Carrier Rates\Plans|Mobile: Unauthorized Charges or DebitsDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7338075706/11/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/11/2016Internet06/11/2016Nb(6)b(6)b(6)GibbonMNMinnesotaUSAb(6)b(6)b(6)b(6)b(6)b(6)50 - 59Verizon WirelessUSAUNITED STATESwww.verizonwireless.comI Initiated Contact$1565.00Other Payment Method (Note in Comments)9045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7338123206/13/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/13/2016Mobile06/13/201601/13/2016Nb(6)b(6)b(6)Houston TXTexasUSAb(6)b(6)b(6)b(6)40 - 49Verizon Wireless USAUNITED STATESI Initiated Contact01/13/2016Bank Account Debit$900.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7340580006/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)b(6)INDIANAPOLISINIndianaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7341772006/15/2016FTC Call CenterEnglishComplaintConsumerNJBROWN06/15/2016Mail06/15/2016Nb(6)b(6)b(6)Las VegasNVNevadaUSAb(6)b(6)b(6)b(6)Verizon WirelessPO Box 4005AcworthGAGeorgiaUSAUNITED STATES301018009220204AnaDAgentIn PersonIn Person$90.00Unknown$0.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) NN No 7341850506/16/2016FTC Call CenterEnglishComplaintConsumerNJMCCASTER06/16/2016Phone06/16/2016Nb(6)b(6)b(6)b(6)MandevilleLALouisianaUSAb(6)b(6)b(6)40 - 49Verizon WirelessUSAUNITED STATESPhone Call: LandlineAnswer cold call$0.00Not Reported$0.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) NN No 7341971906/13/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/13/2016Internet06/13/2016Nb(6)b(6)b(6)Las VegasNVNevadaUSAb(6)b(6)b(6)b(6)b(6)b(6)40 - 49Verizon WirelessUSAUNITED STATESI Initiated Contact$120.00Bank Transfer Other$120.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7343746006/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)b(6)WARNER ROBINSGAGeorgiaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7343746106/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)RED FEATHER LAKESCOColoradoUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7343746406/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)WEST DES MOINESIAIowaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7343752406/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)HOUMALALouisianaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7346035106/14/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/14/2016Mobile06/14/201606/14/2016Nb(6)b(6)b(6)PortlandOROregonUSAb(6)b(6)b(6)b(6)b(6)b(6)50 - 59Verizon Wireless 9740 se Washington Mall 205Portland OROregonUSAUNITED STATESStevenJohnsonGeneral manager Phone Call: Mobile/Cell06/14/2016$900.009045Mobile: OtherIID|IIEBreach of Warranty\Guarantee|Defective Product\Poor QualityZZMagnuson-Moss Warranty Act No 7346996106/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)MARTINEZCACaliforniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesADMIN JUDGED INVALID. The consumer complaint is incomplete or unintelligible and the consumer cannot be reached, or the consumer and the business did not have a marketplace transaction.No 7347009206/05/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/05/2016External Agency06/05/2016b(6)b(6)b(6)b(6)MILWAUKEEWIWisconsinUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7347024206/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)LAKELANDFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7347682406/15/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/15/2016CRSS\bkendall06/16/2016Mobile06/15/2016Nb(6)b(6)b(6)SalemMAMassachusettsUSAb(6)b(6)b(6)b(6)b(6)b(6)50 - 59Verizon WirelessUSAUNITED STATES6004Mobile: Carrier Rates\PlansZ|DDMOther (Note the Violation in the Comment Field)|Deception/MisrepresentationZ|PRule\Other|FTC Act Sec 5 (BCP) No 7352634806/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)PRESCOTT VALLEYAZArizonaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7352635406/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)BROOKLYNNYNew YorkUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7352635906/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)UPPERCOMDMarylandUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7352636606/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)b(6)b(6)HARTSDALENYNew YorkUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7352638406/05/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/05/2016External Agency06/05/2016b(6)b(6)b(6)b(6)JANESVILLEWIWisconsinUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7352664606/09/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/09/2016External Agency06/09/2016b(6)b(6)b(6)BALLWINMOMissouriUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355548006/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)ROYAL OAKMIMichiganUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7355548106/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)DARLINGTONMDMarylandUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7355559306/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)ROCKVILLEMDMarylandUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7355559606/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)b(6)GREENVILLENCNorth CarolinaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355559706/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)BUTTERFIELDMNMinnesotaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7355560606/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)ONEIDANYNew YorkUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7355560706/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)EASTAMPTONNJNew JerseyUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7355561206/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)WESTLAKE VILLAGECACaliforniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355561506/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)DEDHAMMAMassachusettsUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355561606/08/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/08/2016External Agency06/08/2016b(6)b(6)b(6)b(6)EVERGREEN PARKILIllinoisUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7355562106/05/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/05/2016External Agency06/05/2016b(6)b(6)b(6)b(6)SOUTH BOARDMANMIMichiganUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7355563306/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)WHITEHALLPAPennsylvaniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355563406/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)WEST POINTUTUtahUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355563506/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)WEST VALLEY CITYUTUtahUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355564406/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)CHICAGOILIllinoisUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355567306/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)MIAMIFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7355567406/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)b(6)OAKLANDCACaliforniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7355618106/09/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/09/2016External Agency06/09/2016b(6)b(6)b(6)b(6)WILMINGTONDEDelawareUSAb(6)b(6)b(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep$175.009045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7355848906/15/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/15/2016Internet06/15/201605/01/2016Nb(6)b(6)b(6)HuntleyILIllinoisUSAb(6)b(6)b(6)b(6)30 - 39Verizon Wireless1 Verizon WayBasking RidgeNJNew JerseyUSAUNITED STATES079208009220240verizonwireless.comCustomer Care Dept.None GivenNone GivenPhone Call: Landline05/01/2016Phone: 800/888 number$480.00$0.009045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7358872306/16/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/16/2016Internet06/16/201606/07/2016Nb(6)b(6)b(6)McAllenTXTexasUSAb(6)b(6)b(6)b(6)b(6)b(6)b(6)b(6)40 - 49Verizon WirelessPO BOX 660108DallasTXTexasUSAUNITED STATES752668009220204verizonwireless.comFloraunknowncustomer serviceI Initiated Contact06/07/2016Phone: 800/888 number$146.00Bank Account Debit$277.006004|9045Mobile: Carrier Rates\Plans|Mobile: OtherDDM|LCDeception/Misrepresentation|Failure to Honor Refund PolicyP|ZZFTC Act Sec 5 (BCP)|Magnuson-Moss Warranty Act No 7361815606/16/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/16/2016Internet06/16/2016Nb(6)b(6)b(6)flossmoorILIllinoisUSAb(6)b(6)b(6)b(6)b(6)b(6)60 - 64verizon wireless1 verizon way 180wvb Basking Ridge,Basking RidgeNJNew JerseyUSAUNITED STATES07920vzwmail@verizonwireless.comverizonwireless.comI Initiated ContactMobile: Text/Email/IM$40.00Credit Card6004|9045Mobile: Carrier Rates\Plans|Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7364297106/17/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/17/2016Internet06/17/201604/18/2016Nb(6)b(6)b(6)BrushCOColoradoUSAb(6)b(6)b(6)b(6)b(6)b(6)b(6)b(6)40 - 49Verizon WirelessOne Verizon WayBaskingNJNew JerseyUSAUNITED STATES079208444088471yourwirelessrebate@yourwirelessrebatecenter.comwww.verizonwireless.comInternet/E-mail04/18/2016Internet/E-mail$672.00Phone Bill - Mobile Devices$672.009045Mobile: OtherLCFailure to Honor Refund PolicyZZMagnuson-Moss Warranty Act No 7364309606/17/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/17/2016Mobile06/17/2016Nb(6)b(6)b(6)SalemMAMassachusettsUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon WirelessUSAUNITED STATES6004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7365193306/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)CHICAGOILIllinoisUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7365193406/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)GRIFFINGAGeorgiaUSAb(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7365240406/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)JACKSONVILLEFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7365240806/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)MECHANICSVILLEVAVirginiaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7365240906/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)FORT EDWARDNYNew YorkUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7365241006/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)GAITHERSBURGMDMarylandUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7365241106/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)FREELANDMIMichiganUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7365244506/10/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/10/2016External Agency06/10/2016b(6)b(6)b(6)b(6)b(6)NEW YORKNYNew YorkUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7367366806/18/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/18/2016Mobile06/18/2016Nb(6)b(6)b(6)West New YorkNJNew JerseyUSAb(6)b(6)b(6)b(6)20 - 29Verizon Wireless1450 NW 87th Ave #101DoralFLFloridaUSAUNITED STATES33172____Sales representative$0.009045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7367421806/20/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/20/2016Internet06/20/201603/05/2016Nb(6)b(6)b(6)South San FranciscoCACaliforniaUSAb(6)b(6)b(6)b(6)b(6)b(6)50 - 59Verizon Wireless150 E El Camino RealSouth San FranciscoCACaliforniaUSAUNITED STATES94080verizonwireless.comBrandonSales RepIn Person03/05/2016In PersonCredit Card9047|9045Mobile: Unauthorized Charges or Debits|Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7367425006/20/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/20/2016Mobile06/20/2016Nb(6)b(6)b(6)Dearborn HeightsMIMichiganUSAb(6)b(6)b(6)b(6)b(6)b(6)30 - 39Verizon wireless USAUNITED STATESCredit Card$649.009045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7368393306/14/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/14/2016External Agency06/14/2016b(6)b(6)b(6)MELBOURNEFLFloridaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesLETTER OF EXPERIENCE. This consumer communication does not require a business response.No 7370011007/21/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER07/21/2016Internet07/21/201607/02/2016Nb(6)b(6)b(6)cincinnatiOHOhioUSAb(6)b(6)b(6)b(6)b(6)b(6)20 - 29Verizon WirelessOne Verizon WayBasking RidgeNJNew JerseyUSAUNITED STATES07920180043566221437cersSoexecutiveRelations@verizonwireless.comwww.verizon.comLisaBExecutive OfficeMobile: Text/Email/IM07/02/2016Internet/E-mail$945.00Bank Account Debit$250.009045|6004|9047Mobile: Other|Mobile: Carrier Rates\Plans|Mobile: Unauthorized Charges or DebitsDDM|IIEDeception/Misrepresentation|Defective Product\Poor QualityZZ|PMagnuson-Moss Warranty Act|FTC Act Sec 5 (BCP) No 7370051507/21/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER07/21/2016Internet07/21/201607/01/2008Nb(6)b(6)b(6)ManchesterNHNew HampshireUSAb(6)b(6)b(6)30 - 39Verizon WirelessOne Verizon WayBasking RidgeNJNew JerseyUSAUNITED STATES07920verizonwireless.comI Initiated Contact07/01/2008Phone: other$912.00Credit Card$108.006004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7370253907/21/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER07/21/2016Internet07/21/2016Nb(6)b(6)b(6)MedinaOHOhioUSAb(6)b(6)b(6)b(6)65 - 69Verizon WirelessPO B25505Lehigh VAlleyPAPennsylvaniaUSAUNITED STATES18002Phone Bill - Mobile Devices6004Mobile: Carrier Rates\PlansDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7370310407/22/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER07/22/2016Internet07/22/2016Nb(6)b(6)b(6)GreenvilleMSMississippiUSAb(6)b(6)b(6)b(6)20 - 29Verizon Wireless140 W. StreetNew York CityNYNew YorkUSAUNITED STATES100072123951000www.verizonwireless.com9045Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7371111706/20/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/20/2016CRSS\rhunter06/21/2016Internet06/20/2016Nb(6)b(6)b(6)North HaledonNJNew JerseyUSAb(6)b(6)b(6)b(6)b(6)b(6)b(6)b(6)50 - 59Verizon WirelessRoute 46 EastTotowa NJNew JerseyUSAUNITED STATES07512www.verizonwireless.comMarionot sureSalespersonMailIn Person$3300.00Bank Transfer Other$3300.006004Mobile: Carrier Rates\PlansZ|DDMOther (Note the Violation in the Comment Field)|Deception/MisrepresentationZ|PRule\Other|FTC Act Sec 5 (BCP) No 7372456006/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)SANDY SPRINGSGAGeorgiaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7372466806/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)b(6)ASBURY PARKNJNew JerseyUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7372474206/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)ALLENTOWNPAPennsylvaniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7372474506/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)KENTWAWashingtonUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7372474606/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)GAINESBOROTNTennesseeUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7372532006/14/2016BBB TN Nashvilleb(6)EnglishComplaintOrganizationNBBBMTN-USER06/14/2016External Agency06/14/2016b(6)b(6)b(6)PORTLANDTNTennesseeUSAb(6)Verizon Wireless624 Grassmere Park Drive #4NASHVILLETNTennesseeUSAUNITED STATES372119083067000www.verizonwireless.comDennisStriglCEO9045Mobile: Other YesTRANSFERRED TO BBB. This complaint is about a business that is located in another BBBs service area.No 7372534706/15/2016BBB GA Atlantab(6)EnglishComplaintOrganizationNBBBATGA-USER06/15/2016External Agency06/15/2016b(6)b(6)b(6)ROCKAWAY PARKNYNew YorkUSAb(6)b(6)b(6)Verizon WirelessExecutive Service Department, 1 Verizon ALPHARETTAGAGeorgiaUSAUNITED STATES6783394000www.verizon.comJonathanLeComptePresident GA/AL Region9045Mobile: Other YesTRANSFERRED TO BBB. This complaint is about a business that is located in another BBBs service area.No 7374599406/21/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/21/2016Internet06/21/201604/18/2012Nb(6)b(6)b(6)spokane valleyWAWashingtonUSAb(6)b(6)b(6)b(6)b(6)b(6)70 - 79Verizon WirelessSprage and evergreenspokane valleyWAWashingtonUSAUNITED STATES8002812793verizonwireless.comJohncan't recallmanagerPhone Call: Mobile/Cell04/18/2012Phone: 800/888 number$111.00Phone Bill - Mobile Devices$0.006004|9045Mobile: Carrier Rates\Plans|Mobile: OtherDDMDeception/MisrepresentationPFTC Act Sec 5 (BCP) No 7374601706/21/2016FTC Mobile Complaint AssistantEnglishComplaintConsumerNFTCCIS-FTCUSER06/21/2016LFAVELA06/22/2016Phone06/22/201606/08/2016Yb(6)b(6)b(6)Fort PolkLALouisianaUSAb(6)b(6)b(6)b(6)30 - 39Active Duty Service Memberb(6)U.S. ArmyVerizon WirelessCorrespondence Team PO BOX 5029WallingfordCTConnecticutUSAUNITED STATES06492ChuckSupervisorPhone Call: Mobile/Cell06/08/2016Credit Card$799.009045Mobile: OtherDDM|IIEDeception/Misrepresentation|Defective Product\Poor QualityP|ZZFTC Act Sec 5 (BCP)|Magnuson-Moss Warranty Act NN No 7375592506/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)FT MYERSFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375626006/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)YOUNGSTOWNOHOhioUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375626206/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)b(6)BINGHAMTONNYNew YorkUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375626306/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)MINNEAPOLISMNMinnesotaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375626406/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)LAURINBURGNCNorth CarolinaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375626506/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)TOKYOJPNb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.Yes7375626706/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)HARRISBURGPAPennsylvaniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375626806/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)PALMYRAWIWisconsinUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375626906/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)MAYSVILLENCNorth CarolinaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375628106/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)b(6)MARICOPAAZArizonaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375628406/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)CLINTONDALENYNew YorkUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375629106/10/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/10/2016External Agency06/10/2016b(6)b(6)b(6)GIBBONMNMinnesotaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375630806/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)PIPE CREEKTXTexasUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375630906/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)WELLINGTONFLFloridaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375631206/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)MARIETTAGAGeorgiaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375631506/05/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/05/2016External Agency06/05/2016b(6)b(6)b(6)b(6)JUNCTION CITYKSKansasUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375631606/05/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/05/2016External Agency06/05/2016b(6)b(6)b(6)EDGEWATERMDMarylandUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375631806/10/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/10/2016External Agency06/10/2016b(6)b(6)b(6)b(6)b(6)DALLASTXTexasUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375631906/08/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/08/2016External Agency06/08/2016b(6)b(6)b(6)HILLSBOROOROregonUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375632006/08/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/08/2016External Agency06/08/2016b(6)b(6)b(6)b(6)LOS ANGELESCACaliforniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep$400.009045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375632206/10/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/10/2016External Agency06/10/2016b(6)b(6)b(6)b(6)ROCHESTERNYNew YorkUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7375632506/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)b(6)FORT EUSTISVAVirginiaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7375699106/16/2016BBB OH Daytonb(6)EnglishComplaintOrganizationNBBBDAOH-USER06/16/2016External Agency06/16/2016b(6)b(6)b(6)DAYTONOHOhioUSAb(6)b(6)b(6)Verizon Wireless2799 Miamisburg Centerville RdCENTERVILLEOHOhioUSAUNITED STATES454599374342355www.verizonwireless.comTonyDelGhingaroDist. Mgr. Direct Sales9045Mobile: Other YesTRANSFERRED TO BBB. This complaint is about a business that is located in another BBBs service area.No 7376737906/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)GLEN COVENYNew YorkUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7376749606/12/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/12/2016External Agency06/12/2016b(6)b(6)b(6)b(6)THE PLAINSOHOhioUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7376749806/13/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/13/2016External Agency06/13/2016b(6)b(6)b(6)SAINT MARYSPAPennsylvaniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7376749906/13/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/13/2016External Agency06/13/2016b(6)b(6)b(6)ARKADELPHIAARArkansasUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesADMIN JUDGED INVALID. The consumer complaint is incomplete or unintelligible and the consumer cannot be reached, or the consumer and the business did not have a marketplace transaction.No 7376750706/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)MADISONALAlabamaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7376750806/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)KINGSLANDGAGeorgiaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep$107.709045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7376756006/08/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/08/2016External Agency06/08/2016b(6)b(6)b(6)b(6)TUCSONAZArizonaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7376756206/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)b(6)b(6)CHERRY HILLNJNew JerseyUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesADMIN JUDGED INVALID. The consumer complaint is incomplete or unintelligible and the consumer cannot be reached, or the consumer and the business did not have a marketplace transaction.No 7377214406/14/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/14/2016External Agency06/14/2016b(6)b(6)b(6)PHOENIXAZArizonaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377216806/14/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/14/2016External Agency06/14/2016b(6)b(6)b(6)b(6)PHOENIXAZArizonaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377216906/14/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/14/2016External Agency06/14/2016b(6)b(6)b(6)b(6)b(6)CATAWISSAPAPennsylvaniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377217506/13/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/13/2016External Agency06/13/2016b(6)b(6)b(6)COLUMBUSOHOhioUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377217606/11/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/11/2016External Agency06/11/2016b(6)b(6)b(6)FAIRPORTNYNew YorkUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377221006/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)NORTH ATTLEBOROMAMassachusettsUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377221506/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)DENVERCOColoradoUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377221606/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)ROSEMOUNTMNMinnesotaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377221906/09/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/09/2016External Agency06/09/2016b(6)b(6)b(6)b(6)SHELBY TWPMIMichiganUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377222006/09/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/09/2016External Agency06/09/2016b(6)b(6)b(6)ELMWOOD PKNJNew JerseyUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377222106/09/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/09/2016External Agency06/09/2016b(6)b(6)b(6)BEAN STATIONTNTennesseeUSAb(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377222206/09/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/09/2016External Agency06/09/2016b(6)b(6)b(6)BARSTOWCACaliforniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377222506/10/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/10/2016External Agency06/10/2016b(6)b(6)b(6)NUTLEYNJNew JerseyUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377222706/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)HUNTERSVILLENCNorth CarolinaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377227606/08/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/08/2016External Agency06/08/2016b(6)b(6)b(6)FLOWER MOUNDTXTexasUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377231106/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)b(6)SCITUATEMAMassachusettsUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377231206/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)b(6)COLORADO SPRINGSCOColoradoUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377231506/08/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/08/2016External Agency06/08/2016b(6)b(6)b(6)b(6)b(6)TWIN PEAKSCACaliforniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377233406/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)CINCINNATIOHOhioUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377233706/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)CONCORDCACaliforniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377233806/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)NORWALKCACaliforniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377234006/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)b(6)BIG STONE CITYSDSouth DakotaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377234706/08/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/08/2016External Agency06/08/2016b(6)b(6)b(6)b(6)CINCINNATIOHOhioUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377235006/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)SEWICKLEYPAPennsylvaniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377235106/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)b(6)NEW HYDE PARKNYNew YorkUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377235406/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)OXNARDCACaliforniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377243506/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)APOAEAPO EUROPEUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377243606/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)AUSTELLGAGeorgiaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377243906/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)b(6)JBMDLNJNew JerseyUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377245606/14/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/14/2016External Agency06/14/2016b(6)b(6)b(6)b(6)COVINGTONTNTennesseeUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377246406/14/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/14/2016External Agency06/14/2016b(6)b(6)b(6)b(6)b(6)SALT LAKE CITYUTUtahUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377247306/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)b(6)EAST SANDWICHMAMassachusettsUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377249006/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)ROSWELLNMNew MexicoUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377249406/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)ENDICOTTNYNew YorkUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377249506/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)CINCINNATIOHOhioUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377249706/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)WILLIAMSTOWNNJNew JerseyUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377249906/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)ARCHDALENCNorth CarolinaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377250006/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)b(6)SANTA BARBARACACaliforniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377250106/02/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/02/2016External Agency06/02/2016b(6)b(6)b(6)MIAMIFLFloridaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377250906/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)PERRYGAGeorgiaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377251006/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)b(6)JOLIETILIllinoisUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377251306/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)ALPHARETTAGAGeorgiaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377251706/05/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/05/2016External Agency06/05/2016b(6)b(6)b(6)THATCHERAZArizonaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377251806/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)HOUSTONTXTexasUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377252506/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)GARRISONIAIowaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377252606/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)POWDER SPRINGSGAGeorgiaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377255906/01/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/01/2016External Agency06/01/2016b(6)b(6)b(6)b(6)ALBANYOROregonUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep$168.009045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377256806/10/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/10/2016External Agency06/10/2016b(6)b(6)b(6)b(6)NEW YORKNYNew YorkUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377257006/10/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/10/2016External Agency06/10/2016b(6)b(6)b(6)DUNCANSVILLEPAPennsylvaniaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377260806/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)b(6)CORONACACaliforniaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377260906/06/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/06/2016External Agency06/06/2016b(6)b(6)b(6)b(6)SAVANNAHGAGeorgiaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep$110.009045Mobile: Other No 7377261006/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)b(6)b(6)ATLANTAGAGeorgiaUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377261506/03/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/03/2016External Agency06/03/2016b(6)b(6)b(6)b(6)SPRINGFIELDMOMissouriUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377261706/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)b(6)PHOENIXAZArizonaUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesANSWERED. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied.No 7377261806/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)b(6)SCHENECTADYNYNew YorkUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other No 7377261906/04/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/04/2016External Agency06/04/2016b(6)b(6)b(6)BENDOROregonUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7377908206/22/2016FTC Online Complaint Assistant (CIS)EnglishComplaintConsumerNFTCCIS-FTCUSER06/22/2016Internet06/22/201603/28/2016Nb(6)b(6)b(6)KnoxvilleTNTennesseeUSAb(6)b(6)b(6)b(6)Verizon WirelessUSAUNITED STATES8444088471I Initiated Contact03/28/2016Internet/E-mail$672.00Phone Bill - Mobile Devices$672.009045Mobile: OtherLCFailure to Honor Refund PolicyZZMagnuson-Moss Warranty Act No 7380517106/07/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/07/2016External Agency06/07/2016b(6)b(6)b(6)b(6)b(6)ARNOLDMOMissouriUSAb(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep9045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7380523906/09/2016BBB NJ Trentonb(6)EnglishComplaintOrganizationNBBBTRNJ-USER06/09/2016External Agency06/09/2016b(6)b(6)b(6)BROOKLYNNYNew YorkUSAb(6)b(6)b(6)b(6)b(6)b(6)Verizon Wireless1 Verizon WayBASKING RIDGENJNew JerseyUSAUNITED STATES079208009220204cersSOExecutiveRelations@VerizonWireless.comhttp://www.verizonwireless.comKarenRauppMidwest Region Rep$49.999045Mobile: Other YesRESOLVED. The complainant verified the issue was resolved to his/her satisfaction.No 7380524506/07/2016BBB NJ Trentonb(6)EnglishComplaintOr