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CHARTERED INSTITUTE OF PUBLIC FINANCE AND ACCOUNTANCYPUBLIC LIBRARY STATISTICS 2007-08 ACTUALS AND 2008-09 ESTIMATES

Contact Details

For IPF UseName of Authority : Gloucestershire E1620

Library Service Conta

Name : Andrew Probett Designation : Management Information Officer Tel : 01452 426981

E-mail : Fax : 01452 425042

Finance Contact

Name : Martin Finch Designation : Community and Adult Care Accou Tel : 01452 425964

E-mail : Fax : 01452 426670

Address 1: Libraries & Information HQ, Quayside House, Shire Hall

Address 2: Community and Adult Care, Financial Service Team, Shire Hall Town: Gloucester

Postcode: GL1 2HY

Introduction

Welcome to CIPFA Public Library Statistics 2008

Thank you for your collaboration. If you have any questions or problems do not hesitate to contact:-

James Martin Telephone: (Direct Line) 020 8667 8552Institute of Public Finance Ltd, Telephone: (Switchboard) 020 8667 1144No 1 Croydon Fax: 020 8681 674112-16 Addiscombe Road, E-Mail:Croydon,CR0 0XT

Please complete and email this questionnaire by Friday, 25 July 2008E-Mail address to return questionnaire: [email protected]

Please refer to the notes of guidance before completing this form.

In filling out the form please use the following conventions:

0 Denotes nil or not applicable Cell X Denotes data included in another cell X** Denotes data not available where X should be replaced with the cell

number which includes the data

Please do not leave any boxes blank

Date modified: 16 May 2008

© IPF 2008

The Institute of Public Finance Limited (IPF)

No.1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT.

[email protected]

[email protected]

The answer to all questions in the main body of the Questionnaire should exclude details of services provided to educational establishments, prisons and hospitals - and any other rechargeable services.

Data Required for Public Library Service Standards in England.

NB. Information relating to Archive Services is specifically excluded from the questionnaire.

General data e.g. population, area, etc. will be obtained by CIPFA from other sources (Ordnance Survey, ONS)

Please express all figures in actual units. If figures are not available, best estimates are acceptable.

[email protected]

mailto:[email protected]



Changes to the questionnaire

The following changes have been to last years questionnaire ;

1. New/Changed

2. Changed

3. Added

4. New Section

5. New

6. Added

Section 3, "Community Engagement" (2007 questionnaire) moved to new Section 4 and renamed, "Volunteers".

Section 14 Memorandum: Measuring Non-Physical Visits (2007 questionnaire) now Section 15. Transactions have been amended to show Telephone and Online lines split between Requests and Enquiries, so as to match the libraries benchmark. Renewals removed as they should be picked up in Issues.

Section 14 Memorandum: Measuring Non-Physical Visits (2007 questionnaire) now Section 15. A Comments box has been added.

Section 16 - Other Libraries not included in Appendix 1. This is a new memorandum section to show any other library that does not fit under the CIPFA definition of a service point. It is meant to show what additional benefits a library authority has to offer other than the traditional service point/services. This section is split under three lines, "No. of Local Access Points", "No. of Partnerships" and "Other" (with a please specify box).

Appendix 1 - Service Points Open to the Public: Following recent press stories around library closures, the MLA have requested that the number of libraries opened for the first time and closed permanently during the year should be collected. Two lines have been added, "Number of libraries newly opened from 1 April 2007 to 31 March 2008" and "Number of libraries permanently closed within the year 1 April 2007 to 31 March 2008".

PLIMS - Public Library Service Impact Measures 2007/08 Actuals questionnaire has been included on the 7th tab (8th for the notes). The deadline date for this questionnaire remains the same as the main questionnaire.


Section 1 - Book Stock Statistics (Excluding those for Agency Services)

Number of Volumes

Total book stock at 1 April 2007 1 648,202

Book Stock at 31 March 2008 Number of Volumes

Reference Books (including children's) 2 60,080

Lending stock (including on loan and available)

- Adult Fiction 3 199,164

- Adult Non-fiction 4 124,868

- Children's Fiction 5 139,373

- Children's Non-fiction 6 41,862

Total Lending Stock (Sum of cells 3 to 6) 7 505,267

Reserve Stock and Unallocated 8 63,618

Total Book Stock at 31 March 2008 (Sum of cells 2, 7 and 8) 9 628,965

Book Acquisitions Number of Volumes

Reference Books (Including Children's) 10 0

Stock for Loan - Adult Fiction 11 62,263

- Adult Non-fiction 12 20,199

- Children's Fiction 13 40,295

- Children's Non-fiction 14 10,390


Total Book Acquisitions During 2007-08 (Sum of cells 10 and 15) 16 133,147

Number

Total New Title Acquisitions in 2007-08 17 **

Number of Titles

Current Periodicals, Serials, Newspapers and Magazines at 31 March 2008 18 ** 19 **

Number of Subscriptions

Section 2 - Audio, Visual, Electronic & Other Stock (Excluding those for Agency Services)

Audio, Visual, Electronic & Other Stock at 31 March 2008 Number of ItemsFor Reference (CD-ROMs, Multi-media, Software, etc.) 20 0 Lending Stock (including on loan and available)

Sound Recordings - Music 21 15,270 Sound Recordings - Adult Talking Books 22 13,196 Sound Recordings - Children's Talking Books 23 6,801 Video and DVDs 24 14,451 Multi-media and Open Learning Packs (including language packs) 25 804 CD-ROMs, Software etc. 26 464


Reserve Stock and Unallocated 28 9,026

Total Audio-Visual Stock at 31 March 2008 (Sum of cells 20, 27 and 28) 29 60,012

Audio, Visual, Electronic & Other Acquisitions During 2007-08 Number of Items

For Reference (CD-ROMs, Multi-media, Software, etc.) 30 0 For Loan

Sound Recordings - Music 31 3,578 Sound Recordings - Adult Talking Books 32 2,205 Sound Recordings - Children's Talking Books 33 2,104 Video and DVDs 34 5,714 Multi-media and Open Learning Packs (including language packs) 35 92 CD-ROMs, Software etc. 36 226


Total Audio, Visual, Electronic & Other Acquisitions (Sum of cells 30 and 37) 38 13,919

Total New Title Acquisitions in 2007-08 39 **

Section 3 - Numbers of Staff in Post at 31 March 2008

Number of Staff In Post

(FTE to 1 decimal place)

Professional Staff 40 44.0 All Other Staff 41 143.3 Total Staff (Sum of cells 40 and 41) 42 187.3

Section 4 - Volunteers

Volunteers

Number of volunteers in 2007-08 43 137.0 Annual total number of volunteer hours in 2007-08 44 **

Section 5 - Service Points Open to the Public at 31 March 2008

NB. Information relating to numbers of Service Points and Opening hours will be taken from Appendix 1

MemorandumNumber of static service points which are Reference only libraries in separate buildings 45 0

Busiest Service Point in 2007-08 (i.e. the most issues per annum)(a) Name / 46 Stroud (b) No. of issues per annum 47 214,605

Busiest Service Point in 2007-08 in terms of visits per annum(a) Name / 48 Cheltenham (b) No. of visits per annum 49 423,069

Number of Electronic Workstations

Number of terminals with libraries catalogue and Internet access at 31 March 2008 50 358 Number of OPACs with no internet access available for public use at 31 March 2008 51 0

Section 6 - Annual Issues

Book Issues Units

Books - Adult Fiction 52 1,425,877 Books - Adult Non-fiction 53 502,291 Books - Children's Fiction 54 894,202 Books - Children's Non-fiction 55 136,359

Total Book Issues (Sum of cells 52 to 55) 56 2,958,729

Audio, Visual, Electronic & Other Issues

Sound Recordings - Music 57 44,163 Sound Recordings - Adult Talking Books 58 61,893 Sound Recordings - Children's Talking Books 59 42,634 Video (including film) and DVDs 60 21,588 Multi-media and Open Learning Packs (including language packs) 61 4,694 CD-ROMs, Software etc. 62 1,750

Total Audio, Visual, Electronic & Other Issues (Sum of cells 57 to 62) 63 176,722

Section 7 - Request Service

UnitsNumber of requests for specific items (annual total) 64 114,304

Book Request Service (%)Percentage of requested books supplied within 7 days 65 56% ###

(to nearest whole percent)Percentage of requested books supplied within 15 days 66 74%

(cumulative i.e. inclusive of percentage at Cell 65)Percentage of requested books supplied within 30 days 67 87%

(cumulative i.e. inclusive of percentage at Cell 66)

UnitsNumber of borrower requests not satisfied (Annual total) 68 **

Total Number of Terminals for Public or Joint Use with Staff

Section 8 - Memorandum: Enquiries

UnitsNumber of enquiries (annual total) 69 **

70 Drop Down Menu

Section 9 - Floor Space (NB. Units used are SQUARE METRES)

Square Metres

GROSS Floor Space of Library Area 71 **NET Floor Space of Library Area 72 **

Section 10 - Library Users

Active Borrowers Number

Number of Active Borrowers in 2007-08 73 110,301

Housebound Readers Number

Number of Housebound Readers in 2007-08 74 2,721 ###

Visits Number of Visits

Number of physical visits to library premises for library purposes (annual total) 75 2,899,508 ###

Number of physical visits to library premises for non-library purposes (annual total) 76 **

77 Drop Down Menu

Number of service points with electronic counters 78 39

Virtual Visits Number

Estimated number of visits to the network resource (website) in 2007-08 79 **###

Section 11 - Inter Library Loans for The Year (Excluding those for Agency Services)Number

Inter Library Loans supplied to other libraries 80 1,327 Inter Library Loans received from other libraries 81 1,804

Number

Average number of days taken to meet borrowers' ILL requests 82 **%

Percentage of borrower requests satisfied (for items from other libraries) 83 53%

There is no longer a requirement to collect this information for the CIPFA statistics. However a number of authorities have requested data be collected for trend analyses. Authorities may if they wish, enter '**' for this if they no longer wish to calculate this indicator.

Authorities may if they wish, base their figure for enquiries on a larger statistical sample than the one suggested by CIPFA. Please select a category from those listed below which describes the method you have used (please select from drop down menu).

There is a requirement to collect this information for the Welsh Public Library Standards. Reporting of this information for other authorities is optional.

It will be necessary to estimate visits to library premises for non-library purposes for authorities who have multi-service outlets. It would be appreciated if authorities could enter '0' if they have no multi-service outlets and either make an estimate of non-library visits or enter '**' if there are such service points.

Authorities may if they wish, base their figure for visits on a larger statistical sample than the one suggested by CIPFA. Please select a category from those listed below which describes the method you have used (please select from drop down menu).

Section 12 - Financial Information (Excluding Costs of Agency Services)PLEASE COMPLETE ON A FRS17 ACCOUNTING BASIS

NOTE: To include New Opportunities Fund 2007-08 Outturn 2008-09 Estimates

£ £

Employees 84 5,080,389 121 5,203,523 Premises 85 796,820 122 809,049 Supplies and Services

Books & Pamphlets (Enter here the amount spent in 2007-08 to purchase books & pamphlets for your libraries).- Reference (CD-ROMs, Multi-media, Software etc.) 86 123

- Adult Fiction 87 124

- Adult Non-fiction 88 1,106,934 125 885,868 - Children's Fiction 89 126

- Children's Non-fiction 90 127

Newspapers, Periodicals and Magazines 91 46,172 128 0 Sound Recordings - Music 92 28,371 129 0 Sound Recordings - Adult Talking Books 93 79,365 130 69,719 Sound Recordings - Children's Talking Books 94 131

Video recordings and DVDs 95 77,480 132 43,426 Multi-media and Open Learning Packs (including Language Pack) 96 0 133 0 CD-ROMs, Software etc. 97 0 134 0 On-line / Electronic (Internet etc.) 98 0 135 7,657 Other Library acquisitions 99 0 136 0 (please specify)Bookbinding 100 10,227 137 0 Total Expenditure on Materials 101 1,348,549 138 1,006,670 (Sum of Cells 86 to 100 : Cells 123 to 137)

Computing Costs (Non-financial) 102 67,962 139 111,740 Other Supplies and Services 103 194,943 140 243,912

Transport 104 101,568 141 91,770 Third Party Payments 105 2,874 142 1,524 Support Services Costs (Not applicable in Northern Ireland) 106 1,640,630 143 1,640,630

Total Revenue Expenditure 107 9,233,735 144 9,108,818

Revenue IncomeOverdue Charges 108 (159,787) 145 (152,078)Reservation Fees 109 0 146 0 Lettings 110 (43,874) 147 (83,238)Hire of Audio and Visual Materials 111 (180,762) 148 (184,000)Electronic Revenue 112 (3,969) 149 0 Specific Grants 113 (62,602) 150 0 Provision of Library Services to other Local Authorities 114 0 151 0 Miscellaneous - Receipts from the public (including photocopying) 115 (288,949) 152 (257,177)Miscellaneous - Corporate Income 116 (3,437) 153 (272,016)

Total Revenue Income (Sum of Cells 108 to 116 : Cells 145 to 153) 117 (743,380) 154 (948,509)

Net Expenditure (Cell 107 minus Cell 117 : Cells 144 minus Cell 154) 118 9,977,115 155 10,057,327

119 660,452 156 660,452

Memorandum

120 8,474,992 157 8,555,204

Note: This will preserve comparisons with previous years

Revenue Expenditure (Excluding Capital Charges - See Cells 119 and 156)

(Sum of Cells 84, 85 and 101 to 106 :

Cells 121, 122 and 138 to 143)

Capital charges (Not to be included in Net Expenditure)

Net Expenditure (Cell 118 -Actuals : Cell 155 -Estimates) on a pre FRS17 basis

New Buildings 158 34,972 Refurbishment of premises 159 143,237 IT Investment, Networks etc. 160 28,980 Books and pamphlets 161 0 Other Library Materials 162 23,765 Other Capital Expenditure (please specify) 163 0

Total Capital Expenditure (Sum of cells 158 to 163) 164 230,954

Section 14 - Memorandum: National Standard - Public Libraries User Survey

Public Library User Survey (PLUS) Questions Adult Children

Year Survey was undertaken Year 165 2006-07 166 2007-08%

167 93.3%

168 86.8%

PROVISION OF LIBRARY SERVICES TO OTHER LOCAL AUTHORITIES

Section 15 - Memorandum: Measuring Non-Physical Visits

Transactions Number of Requests Number of Enquiries

Telephone 169 ** 171 **Online / other electronic 170 27,382 172 **

Other Measures

Number of times subscription-based content is accessed 173 **Number of searches 174 **Chat/blog: Number of interactions 175 **

Section 16 - Other Libraries not included under Appendix 1

Number of Libraries that are not included under the current service points definition Number

Local Access Points 176 0 Partnerships 177 0 Other (please specify in box below) 178 2

Glocester Prison Library, Library Services for Education (Schools Library Service as agency service)

Section 13 - Supplementary Financial Information

Capital Expenditure (Excluding Agency Services) 2007-08 Outturn £

The following information should preferably be taken from the results of your authority's most recent Public Library User Survey using the PLUS National Standard questionnaire. Care should be taken to show figures which have been correctly weighted to represent your whole authority.

Percentage of library users 16 and over who view their library services as "Very good" or "good" - PLSS 7

Percentage of library users under 16 who view their library services as "good" - PLSS 8

In exactly the same way that Agency Services are excluded from the main body of the return, the answers to all questions in the survey form should wherever possible exclude details of services provided to other authorities. Please use the space below to identify any special circumstances which apply.

As part of the consultation document "A new libraries performance management framework" the MLA is looking to develop a suite of indicators around virtual and non-physical usage of library services. This aims to enable authorities to quantify service usage as libraries develop to meet the needs of 21st century communities. The following questions are an initial attempt to begin collection of this information; it is acknowledged that this information will in many cases not be recorded or available only as a broad estimate. We would appreciate any information that authorities may have around these indicators.

This is a new section which CIPFA hope will be of use to all users of these statistics, however in order to improve the quality of our service, please use this space below to provide any comments you may wish to make on this section.

This is a new memorandum section to show any other library that does not fit under the CIPFA definition of a service point. It is meant to show what additional benefits a library authority has to offer other than the traditional service point/services.

Please note that any related statistics (i.e. visitor numbers, book issues etc. are not to be included anywhere else in the CIPFA statistics.


Appendix 1 - Service Points Open to the Public

Number of libraries newly opened from 1 April 2007 to 31 March 20080

Number of libraries permanently closed within the year 1 April 2007 to 31 March 20080

Post Code

Library Name Street Number and Name Town

(i) (ii) (iii) (iv) (v) (vi) (vii)

1 GL1 1HT Gloucester Brunswick Road Gloucester2 GL10 2NP Stonehouse Elms Road Stonehouse3 GL11 4JH Dursley May Lane Dursley4 GL12 7JJ Wotton-Under-Edge Ludgate Hill Wotton-Under-Edge5 GL13 9DQ Berkeley School Lane Berkeley

Use one line for each service point (including mobile libraries). NB. The postcode is not required for mobile libraries. For such service points please enter MOBILE in Column (ii).

Please verify your Postcode and make amendments as necessary. Also, please ensure that you have included the Postcode for all service Points. This is essentail to ensure that PLSS1 is calculated correctly (English authorities only).

Authorities who wish to report use of mobiles to meet PLSS1 need to provide a list of postcodes or grid references for individual mobile stops. Please use 'Location of Mobile Library Stops' sheet (Appendix 2), if you are intending to do this.

The number of lines completed will be used to calculate the total number of service points, including those open less than 10 hours no longer collected in the main questionnaire.

Following recent press stories around library closures, the MLA have requested that the number of libraries opened for the first time and closed permanently during the year should be collected as per below:

Service Point

Scheduled Weekly

Opening Hours

Provides access to electronic information resources connected to the internet (Excludes libraries open

<10 hours and mobiles)Yes / No


Appendix 2 - Location of Mobile Library Stops

Post Code Post Code Post Code

1 353 7052 354 7063 355 7074 356 7085 357 709

This section is COMPLETELY OPTIONAL to complete and only for those authorities who wish to work out the PLSS 1 figure including mobile stops. This is not advisable if the authority already meets the standard or is unlikely to meet the standard after adding mobile provision.

Please enter the location of each mobile library stop, each stop must be for at least 10 minutes, at least every 3 weeks to qualify.There is the option to enter either the relevant postcode or 6 figure grid reference (e.g. 532950, 165710). Please use the same reporting format for all mobile library stops.

IPF retain historic databases, therefore if you completed appendix two last year, you only need to inform us of any changes to this year's figures.

Mobile stop

Easting Northing(6 figures) (6 figures)

Mobile stop


Mobile stop


12

NOTES ON INDIVIDUAL QUESTIONS

In filling out the form please use the following conventions

0 Denotes nil or not applicable Cell x** Denotes data not available

PLEASE DO NOT LEAVE ANY BOXES BLANK

CellNumber

BOOK STOCK STATISTICS

1-17 Books and Pamphlets

2 Reference BooksReference stocks will normally include Children's and Local Studies and reference books held in reserve stock.

3-7 Lending stock (including on loan and available)

8 Reserve stock and unallocated

10-16 Book AcquisitionsGross additions to book stock during the year (excluding gifts). The figures should not be adjusted for withdrawals or stock losses.

17 New Title Acquisitions

18-19 Current Serials (Titles and Subscriptions)

AUDIO, VISUAL, ELECTRONIC & OTHER STOCK STATISTICS

21 Sound Recordings - Music

22-23 Sound Recordings - Talking Books

24 Video and DVDs

25 Multi-media and Open Learning Packs

Denotes data included in another cell x where x should be replaced with the cell number which includes the data

Books (hard cover and soft cover) are to be counted in volumes. Pamphlets (i.e. publications of less than 49 pages) should only be counted if they are catalogued and in units in which they are consulted or issued. Bound volumes of periodicals etc. issued or used as such should be counted as individual volumes as should sets of plays and sheet music when issued as a unit. The figures should exclude patents, trade catalogues, prints, single issues of periodicals and printed maps in separate sheets. Exclude printed volumes for services to educational establishments, prisons, hospitals etc.

Please indicate the number of books in the lending stock. Include those currently on loan and those available on open shelves i.e. exclude lending books in reserve, in Agency Services, in transit, set aside for binding or repair, in temporary stores or otherwise unavailable for the public.

Include books in transit, set aside for binding or repair, in temporary stores or otherwise unavailable for the public. Reference books in reserve stock should be included in Cell 2.

Number of titles added in 2007-08 which are new to stock - as represented by new ISBNs. Include 'new titles' which are published in both the current year and in any preceding year.

Definition: Publications constituting one issue of a continuous series under the same title published at regular or irregular intervals, over an indefinite period, individual issues in the same series being numbered consecutively or each issue dated. Serials includes newspapers and all other serial publications even though they may appear annually or at longer intervals. Monographs in numbered series are not included, nor are guide books, directories and similar publications, even though successive editions may be prominently dated. Donated serials should only be included if they would otherwise have been acquired. Exclude serials no longer subscribed to at the relevant date even though they remain part of the library stock.

PLEASE EXPRESS THE NUMBER OF TITLES TAKEN AND ALSO THE NUMBER OF SUBSCRIPTIONS. NB. Number of subscriptions is intended to show how many sets of a periodical are received in the authority - whether the set is a paid subscription or a donation e.g. an authority which stocks the Economist at 40 Service Points counts this as 'one' title but '40' subscriptions. Similarly six copies of any one title received at one service point counts as one title but six subscriptions.

Multiple items (e.g. double cassettes, albums) are normally treated as one, then for the purposes of this questionnaire include them as one item. Sound recordings should include all sound only media, including compact discs (CDs).

Multiple items (e.g. double cassettes, albums) are normally treated as one, then for the purposes of this questionnaire include them as one item. Sound recordings should include all sound only media, including compact discs (CDs).

Multiple items (e.g. double cassettes) are normally treated as one, then for the purposes of this questionnaire include them as one item. Video recordings should include only items in VCR format. Films and filmstrips should not be included.

This question is about multi-media open learning materials, include language courses. Include multi-media computer disks and multi-media CD-ROMS (text plus). Include multi-media language courses (BBC, Linguaphone, etc.).

13

26 CD-ROMs, Software etc.

30-38 AcquisitionsGross additions to stock during the year (excluding gifts). The figures should not be adjusted for withdrawals or stock losses.

31 Sound Recordings - Music

32-33 Sound Recordings - Talking Books

34 Video and DVDs

35 Multi-media and Open Learning Packs

36 CD-ROMs, Software etc.

39 New Title Acquisitions

NUMBER OF STAFF IN POST

40 Professional Staff

41 All Other Staff

45 SERVICE POINTS OPEN TO THE PUBLIC - Now collected in the appendix

Proportion of households living within a fixed distance of a static library (PLSS 1)Aggregate opening hours per 1000 population for all libraries (PLSS 2)Proportion of libraries with access to the Internet / Libraries catalogue (PLSS 3)

Specifically the following notes of guidance apply:

Mobile LibrariesOpening hours for mobile libraries are those when open for access by the public.

Service Points

Include all items of computer software, CD-ROMs (text) apart from Multi-media CD-ROMs (text plus) that are issued to users on or off the premises. Exclude any items intended to be used over a network. Exclude items principally for the use of staff for administration or acquisition purposes and CD-ROMs which are for reference only. Do not include sound recordings on computer discs i.e. CDs, these should be included in Sound Recordings, either Talking Books or Music as appropriate.

Multiple items (e.g. double cassettes, albums) are normally treated as one, then for the purposes of this questionnaire include them as one item. Sound recordings should include all sound only media, including compact discs (CDs). Exclude items which are not 'new' but replacement packs of two or more cassettes, which when complete are defined as one item. Count each title as one item, regardless of the number of components.

Multiple items (e.g. double cassettes, albums) are normally treated as one, then for the purposes of this questionnaire include them as one item. Sound recordings should include all sound only media, including compact discs (CDs). Exclude items which are not 'new' but replacement packs of two or more cassettes, which when complete are defined as one item.

Multiple items (e.g. double cassettes) are normally treated as one, then for the purposes of this questionnaire include them as one item. Video recordings should include only items in VCR format. Films and filmstrips should not be included.

This question is about multi-media open learning materials, include language courses. Include multi-media computer disks and multi-media CD-ROMS (text plus). Include multi-media language courses (BBC, Linguaphone, etc.).

Include all items of computer software, CD-ROMs (text) apart from Multi-media CD-ROMs (text plus) that are issued to users on or off the premises. Exclude any items intended to be used over a network. Exclude items principally for the use of staff for administration or acquisition purposes and CD-ROMs which are for reference only. Do not include sound recordings on computer discs i.e. CDs, these should be included in Sound Recordings, either Talking Books or Music as appropriate.

The number of new titles catalogued during the year. The same performance should be counted once for each of the formats in which it is available.

The number of posts for persons holding formal qualification in librarianship or information science or persons who have completed their qualifying examinations. This includes graduates and other trained specialists on the library staff. Include posts where it may be preferable but not essential for staff to hold the above mentioned qualifications. Record those staff whose costs are shown in Cell 84 - Employee Costs. Qualified staff holding clerical positions for whatever reason should be included in other staff.

The number of posts for persons performing administrative, clerical and general duties plus the number of posts for persons who hold Library Certificates, or who are trainees (including supernumeraries). Include also the number of posts for all other employees (eg bindery staff, porters, janitors etc) but exclude staff employed by the DSO or other contractors.

Details of service points are requested in the Appendix to the main questionnaire. This information will be used to calculate the following;Note: The Public Library Service Standards apply in England only.

A service point is any library, static or mobile, through which the public library authority provides a service to the general public. A static service point must allow access to the general public (not just specific groups), and as a minimum, provide a staffed information point, stock loan facilities and a public access terminal. Departments within a single building should not be counted separately. Central libraries and branch libraries are counted as separate service points. Services to the general public from dual use libraries (which serve both the general public and educational establishments) should be included. Average hours of opening for each category are taken to be the total hours of opening divided by the number of service points.

14

Mobile LibrariesThis should be the number of vehicles (mobiles or trailers) visited by library users and should exclude delivery vehicles.

Community Engagement

46 & 48 Busiest Service PointPlease show the place name, not 'Central' or 'HQ'.

Number of Electronic Workstations

50 & 51

ANNUAL ISSUES

52-63 Annual Issues

Include:

(i)

(ii)

(iii) Inter library loans. Direct loans to own end users only.

Exclude:

(i) Issues from closed access stock for use on library premises;(ii) Non-borrowing open shelf use.

REQUEST SERVICE

64 Number of Requests for Specific Items

65-67 Percentage of Requested Books supplied within Seven, Fifteen and Thirty days (including Inter-library loans)The following information is required to perform the calculation:

(i) Date requested, ie the date the request form was received from the reader.(ii) Date supplied, ie the date the reader was informed that the requested items were available.

Supply times should be calculated on the basis of a 7 day week, ie a day means a chronological, not a working day.

68 Number of Requests not Satisfied

69-70 Number of Enquiries

There exist a number of definitions of volunteers and volunteering, (for example those used by the Home Office Citizenship Survey, the DCMS Taking Part Survey and the Institute of Volunteering). Taking those into account, for the purposes of this indicator, a "volunteer" is any person who gives unpaid help or assistance to a library by doing something which aims to benefit the organisation and its stakeholders, including involvement in management boards and other decision making groups. In the case of Friends' organisations, or similar groups, you should include only those members who give active support over and above being a member of that group. Work experience placements should also be included. Each individual should be counted only once.

Please include only terminals in public areas for public or joint use with staff, Stand alone or portable PCs used entirely for user's own work with no use of the library's information sources are not included. Only terminals with access to both the Internet and library catalogue should be included in Cell 50. Terminals used as OPACs (on-line public access catalogues) for online searching, and for access to CD-ROMs, Prestel and other videotex services, but with no internet access should all be included in Cell 51. Each terminal counts as one whether used for one or more than one application. Include all service points (including those open less than 10 hours per week) and mobile libraries.

Loans to final borrowers only are to be included. For issues to institutions, playgroups etc., count only the initial issues made by the library staff or the computer system.

Loans of uncatalogued material e.g. if a book is issued before a record is created then a notional issues transaction should be made when the book is subsequently catalogued and the record is made;

All renewals made in response to an approach from a reader. For mobile libraries, renewals should only be counted as issues if a reader comes and requests renewal;

This is to cover the items not immediately available from the shelves which are reserved by author/title. Non book reservations should also be included. Requests for information are counted at Cell 69. The items requested (or reserved) not those supplied are to be counted. Libraries must count the total number of requests received from customers for individual items. NB. includes books not published at the time the request is made.

The count should be based upon total reservations not satisfied during the year (but no attempt should be made to track individual reservations). Exclude any reservations received in subject areas where the authority has a policy not to satisfy them.

The method used will be sampling for a week in October, used for the other sampling procedure. All appropriate staff at all service points keep a record of the number of enquiries (as defined on the enclosed pamphlet) received. The total for each service point/department is sent to headquarters to make a grand total for the authority for the week.

15

PLEASE MULTIPLY THE TOTAL BY 52 TO OBTAIN AN ANNUAL AVERAGE TOTAL.

71 Gross Floor Space for Library

72 Net Floor Space for Library

LIBRARY USERS

73 Active Borrowers

74 Housebound Readers

(i)

(ii)

75-77 Visits

NB. Authorities may if they wish, base their figures on a larger statistical sample than the one suggested by CIPFA. Please indicate if this is the case at Cell 70.

The total sum of the internal areas of all the separate or shared accommodation in buildings from which library service is offered, i.e. THE TOTAL AREA OVER WHICH THE LIBRARIAN HAS CONTROL. Include areas used for library administration e.g. acquisitions, book processing, service planning, research & development ect. But include library offices in separate council accommodation for multi-service directorates.

The total sum of the areas of the library service buildings to which the general public have direct access for browsing any materials available for loan, or for reading or consulting any materials, sources or library staff on the premises. Include areas such as lobbies, foyers and permanent mezzanine floors which give access to these facilities. Exclude areas which are not normally open to the general public, or which are used for other activities than lending or reference purposes, or which are outside the building. This is the floor space of area(s) NORMALLY OPEN TO GENERAL PUBLIC for consultation, viewing and browsing of library materials and for information services.

INCLUDE music collections, audio-visual materials, gangways or foyers open to the public for access. Allocate major shared access pro-rata.

EXCLUDE from NET figure but include in GROSS figure if part of a library building and the responsibility of a library’s department meeting rooms, theatres, art galleries, plant rooms, closed access local history collections, reserve stock, administration, offices, workspace, archives, spaces sublet or used for purposes other than those outlined above.

The following conversion factors can be used : Multiply SQUARE YARDS by 0.8361 to convert into SQUARE METERS.ONLY MEASUREMENTS IN SQURE METERS SHOULD BE INCLUDED ON THE FORM.

Actual number in 2007-08. An active borrower is defined as someone who has borrowed at least one item from the library during the year. This figure should come form the library management system and relate to borrowing and not membership figures.

Housebound readers are currently served by public libraries in a number of different ways, the number required is the TOTAL of the following groups:

Number of clients visited at home during the year in question by library staff or volunteers. Count people visited for part of the year only. Do NOT give the number of visits; PLUS

Number of clients (e.g. blind or partially-sighted people) receiving a library service by post on a regular basis because they have a disability. This might, for example, be an in house audio books service. If clients receive 2 or more such services count the number of clients (i.e. eliminate overlap).

Counting Methodology - electronic counters

Ultimately, the method used to count visits is for authorities to determine although, for consistency and to improve the robustness of the data, a full year count is advisable, if possible by electronic counters. Where this encompasses a multi-service point using electronic counters at a common entrance, some sampling will also be necessary to identify those visits that meet the definition above. Sampling for this purpose and for those authorities that cannot undertake a full year count should be carried out in line with the sampling methodology below.

Sampling Methodology

The method employed to obtain this information is sampling for a representative sampling period of one week between October and December as follows: (i) A sample week is selected;(ii) Data is collected for every relevant service point for one week. In the cases where the schedule of a mobile library would make a one week sample unrepresentative, a longer sampling period is used and the grossing up factor correspondingly reduced; (iii) All library service points are included, whether staffed by the authority or otherwise. Institutions and agency libraries are excluded;(iv) All visits for whatever purpose are included. Where theatres or lecture halls are an integral part of the library premises or where activities take place when the library is closed, visits are only counted if part of a programme sponsored by the library, i.e. if space is hired by another department or organisation for its own purposes, such visits are included in Cell 76.

(v) Where non-library services are included within the service point, please count visitor who do not use any of the library services separately and include in the estimate for Cell 76.(vi) The total for each service point is sent to headquarters to make a grand total for the authority for the week.

16

PLEASE MULTIPLY THE TOTAL BY 52 TO OBTAIN AN ANNUAL AVERAGE TOTAL.

77

79 Virtual Visits

80-83 Inter-Library Loans

82

FINANCIAL INFORMATION - 2007-08 OUTTURN AND 2008-09 ESTIMATES

General

84 / 121 Employee Costs

85 / 122 Premises

86-101 / Material Acquisitions123-138

99 / 136 Other Library Acquisitions

NB. Authorities may if they wish, base their figures on a larger statistical sample than the one suggested by CIPFA. Please indicate if this is the case at Cell 77.

Non-library visits (Multi-Service Outlets)

In recognition of the considerable efforts made by some authorities to position their libraries as community hubs, or to improve the popularity of their libraries, by co-locating them with other services, a separate count of non-library visits is to be made in the CIPFA statistics. Therefore libraries should use this cell to show non-library visits using the widening range of activities offered by libraries (including visits for non-library purposes to a multi-service space) This will not form part of the standards assessment but will inform the overall picture of usage.

If your authority has no service points with such set-up please enter zero in this cell. If no exact figures are available please enter the most accurate estimate, visits included in Cell 76 should NOT be included also in Cell 75 for 2007-08 Actuals.

A VISIT is defined as a session of activity / series of one or more PAGE IMPRESSIONS, served to one USER, to the library website (or relevant library-service-related directories of the authority website as defined by the authority). A unique visitor is determined by the IP address or cookie. The session is deemed to end when there is a lengthy gap of usage between successive PAGE IMPRESSIONS for that USER. As an example of a 'lengthy gap' would be a gap of at least 30 minutes. Count one visit per visitor session.

Include here all issues and borrowings of either original material or photocopies whether made directly or through Regional Library Bureau, BLD etc. Exclude issues made between service points within a single library system. Include sets of vocal and orchestral music and plays.

If you do not keep an annual count, please base your answer on the number of inter library loan requests satisfied during October. This count is to assess time taken within the ILL procedure, so the time should be taken from the day it was decided to follow the Inter Library Loan route rather than acquisition or recall.

For a more detailed explanation of where expenditure should be classified please refer to CIPFA's recommended standard subjective analysis in CIPFA's Best Value Accounting Code of Practice. It is important that all authorities give the same treatment to each item. Expenditure (and Income) on Agency Services - Schools, Prisons,Hospitals, etc., should not be included here. NB. Expenditure funded by grant should be included. Grant income should be included in Cell 113 / 150.Please note that New Opportunity Funds should be included within this questionnaire. NOF related expenditure should be shown under the relevant expenditure heading. Income received from NOF should be included under Specific Grants.

THIS FORM MUST BE COMPLETED ON A FRS 17 BASIS. FRS 17 is an accounting standard based on the principle that an authority should account for retirement benefits when it becomes committed to giving them, even if the payment of the benefit will occur in future years. In terms of recording cost information FRS 17 requires that the current service cost for pensions is included in the total cost of services as part of employee costs in the revenue account. The cost is calculated by way of actuarial valuation and should be recorded net of employees' contributions. Any past service costs, settlements and curtailments are treated as Non-Distributed Costs and should not be included in the definition of expenditure sought on this form. Further guidance can be found in Section 2 Annex F of the CIPFA Best Value Accounting Code of Practice 2007 (BVACOP).

Expenditure incurred on salaries, wages and other related costs (e.g. national insurance, current service pension costs, training costs etc.). of all staff returned at Cells 40 to 42, but excluding the cost of employees directly employed on book binding whose costs should be included at Cell 100 / 137.

Include all costs directly associated to the library buildings e.g. repairs and maintenance of buildings, fixed plant and grounds (including payments to contractors and DLO/DSO charges) fuel, lighting and cleaning materials, fixtures and fittings, rent and rates etc. Also include an apportionment of expenditure for the costs of shared operational buildings (NB the costs of administrative buildings including library offices in separate local authority accommodation for multi-service directorates should be included in Cell 106 / 143 Support Services Costs). NB. Capital Charges are not to be included and should be shown separately at Cell 119 / 156.

Where books etc. have been acquired under finance leases, the leasing rentals charged to the revenue account in 2007/08 should be included in Cells 86 to 99 / 123 to 136 as appropriate. NB The value of materials purchased through finance leases is not required.

Include here manuscript material, pictures and prints and other library acquisitions not included in Cells 86 to 98 / 123 to 135. The cost of subscriptions to Regional Library Systems eg LASER and the administration of inter-library loans should be included in Other Supplies & Services (cell 103 / 140).

17

100 / 137 Bookbinding

102 / 139 Computing Costs (Non-Financial)

103 / 140 Other Supplies and Services

104 / 141 Transport

105 / 142 Third Party Payments

106 / 143 Support Services Costs

108 & 109 / Overdue Charges and Reservation Fees145 & 146 Include the total income derived in the financial year from the charges for all library material derived from all customers.

111 / 148 Hire of Audio and Visual MaterialsInclude subscription income but exclude returnable deposits.

112 / 149 Electronic RevenueIncome from the public for the use of electronic services e.g. Internet, OPAC and CD-ROM.

113 / 150 Specific Grants

114 / 151 Provision of Library Services to other Local AuthoritiesInclude only income received from other library authorities for providing specified library services on a contracted basis.

115 / 152 Miscellaneous Receipts from the Public

116 / 153 Miscellaneous Corporate Income

119 / 156

158-164 Capital Expenditure (Actuals 2007-08 only)Total capital expenditure incurred (not committed) in 2007-08, on an accruals basis.

158 Costs of New BuildingsTotal capital expenditure incurred in 2007/08 on new library buildings. Do not include the costs of refurbishing existing premises.

This is to include wages and purchases of supplies (where there is a separate bindery) and/or payments to contractors where the binding is put out to private firms.

Include here the costs of using computers for non-financial matters, including the cost of maintaining the 'Book bank'. This may take the form of a recharge from a central computer system or the running costs of the library's own systems etc. The costs of financial use of a central computer (e.g. payroll, accounting etc.) should be shown within Support Services Costs at Cell 106 / 143.

Include supplies and services other than those included in Cells 86 to 102 / 123 to 139 e.g. equipment, tools and materials; printing and stationery; provisions; clothing and uniforms; laundry and other hired and contracted services; and miscellaneous establishment costs e.g. postages, telephones, insurances, office equipment etc. Where a snack bar is operated within, and as part of, the library service the costs of provisions should be included here. Include the cost of subscriptions to Regional Library Systems eg LASER and the cost of administering Inter-Library loans.

Include here vehicle and direct vehicle costs e.g. repairs and maintenance, petrol, oil, tyres and licences etc. Where the authority operates a renewals and repairs fund for vehicles the contributions to the fund should be included but expenditure from the fund ignored. Includes the cost of mobile libraries.

The net cost of any aspect of the Public Library Service which has been contracted to an outside agency, except where the service being paid for relates to a type of expenditure, (e.g. bookbinding, repairs and maintenance etc.) then the payment should be recorded under the appropriate line of expenditure.

Include an apportionment for administrative buildings, central departments, central support services, central expenses and departmental administration even if the authority does not make such an allocation to the public library account. Also include any executive costs of the department (of which libraries form a part) which are fairly attributable to libraries. Exclude any costs included in Cell 102 / 139. No attempt should be made to separately identify the staff element of central administrative charges, nor should such costs be included in Cell 84 / 121. Include recharges that arise as a result of either Internal Service Level Agreements (SLAs) or the authority externally contracting out central professional services.

Assistance by for example, the government, in the form of cash or transfers of assets to the authority in aid of particular projects or aspects of the public library service. Should include income received through New Opportunity Funds.

Include here all income from withdrawn book sales (including charges for lost and damaged books, sales publications, badges and carrier bags etc.), photocopying charges and all income for services offered to other bodies (e.g. binding), or provided to other departments of the authority. Include income from snack bars etc., if these are staffed and run directly by the libraries but if leased by others, the rental received should be included within lettings at Cell 110 / 147. Include income from ticket sales together with commission earned on sales for other bodies/departments. Also include income from the hire of equipment (e.g. typewriter, microcomputer) and materials (e.g. pictures, games) but exclude income from the hire of audio and visual materials and income from electronic services (which should be included in Cells 111 & 112 / 148 & 149). Income from other authorities in respect of hire charges (e.g. ethnic language books) should also be included.

All outside corporate revenue including recharges to other departments and authorities, where the latter is not accounted for in Agency Services.

Capital ChargesRecord capital charges i.e. depreciation, loss on impairment of assets, amortisation of deferred charges and credit for amortisation of capital grants. It should be noted that the last element of credit for amortisation of capital grants is new with effect from 2007/08 outturn and 2008/09 estimates. The previous element of notional interest should NOT be included within capital charges. Further details are available in Section 2: Annex B of the 2007 Best Value Code of Practice (BVACOP).

18

159 Refurbishment of premises

169-175 Memorandum: Measuring non-physical visits

169-172 Transactions

169, 171

170, 172

173-175 Other Measures

173

174

175

176-178 Other libraries not included underAppendix 1

176

177

Where Public Library Service Standards information will be sourced

PLSS1 Proportion of households living within specified distance of a static library - Use Appendix column (ii)

Class% population within

1 mile 2 milesSparse authorities

1 mile 2 milesInner London 100Outer London 99Metropolitan 95 100Unitary 88 100 72County 85 72

PLSS2 Aggregate scheduled opening hours - Use appendix column (iii)

PLSS3 % of static libraries providing access to electronic information resources - Use Appendix column (iv)

PLSS4 Number of electronic workstations with access to the Internet and libraries catalogue - Cell 50

PLSS5 Requests met within 7,15 and 30 days - Cells 65 to 67.

PLSS6 Number of library visits per population - Cell 75.

Inner London 7650 (or 6,800 enhanced population)Outer London 8600Metropolitan 6000Unitary 6300

In this context only alterations to immovable property are to be considered. In accounting definitions the term 'Enhancements' may also be used. This refers to expenditure to increase substantially the life of an asset and/or the extent of its use. Benefits must last for a minimum of one year. Examples of expenditure to be included are: installation of central heating, double glazing or mezzanine flooring; enlarging facilities so that they are used by more people; major changes of use involving structural alterations and repairs; new types and ranges of shelving. Items to be excluded include: decorating; replacing missing tiles or repairing windows; books, sound recordings, information sources and subscriptions; computer equipment and systems. NB. Revenue expenditure on refurbishment should be included in Premises costs (Cell 85 / 122).

As part of the consultation document "A new libraries performance management framework" the MLA is looking to develop a suite of indicators around virtual and non-physical usage of library services. This aims to enable authorities to quantify service usage as libraries develop to meet the needs of 21st century communities. The following questions are an initial attempt to begin collection of this information; it is acknowledged that this information will in many cases not be recorded or available only as a broad estimate. We would appreciate any information that authorities may have around these indicators.

Telephone - requests and enquiries: Number of requests and enquiries via telephone. This will include both automated and manual services. Examples should include telephone reservations and other telephone requests and enquiries.

Online - requests and enquiries: Number of online requests and enquiries made to the library service. Examples should include online reservations of library stock items and other online requests and enquiries.

Number of access' made to subscription-based content enabled through the institutions websites. Examples should include access to services such as Dictionary of National Biography and reference services that are only available through controlled access.

Number of searches of an online website maintained by, or on behalf of the institution. This should include for example the number of searches of online databases (library catalogue, image library etc.)

Chat/blog: Number of interactions with the institution or other users of the institution on its website or a part of maintained by, or website maintained by or on behalf of the institution. This should include the number of interactions undertaken as part of an interactive dialogue with the service or other users of the service (e.g. online reading group, but not emailed enquiries) on its website.

LAPS - A local access point does not have to be staffed, and doesn't need a number of minimum number of opening hours - e.g. could be seasonal access points. It should be open for any members of the public and have published, sheduled opening hours or a published method of access for anyone who wants to use it (e.g. collect key from X during hours of Y). It should have local authority funding with a public Service Level Agreement.

If joint provision with the authority is provided, the authority should have control over 50% of the input, and satisfy the notes in line 176.

Sparse authorities defined as the 10% of authorities with highest sparsity of population indices. Source: Ward Sparsity 2001 census indicator. (see http://www.libplans.ws/resources/links/default.asp)

19

County 6600

PLSS7 % of library users 16+ who view their library service as "very good" or "good" - Cell 167.

PLSS8

i) "I think the library staff are"ii) "I think the help I get from the library staff with my homework is"iii) "I think the help I get form the library staff choosing books is."

% of library users under 16 who view their library service as "good" - Cell 168. This question has been recently added to the Children’s PLUS questionnaire, if there has been no survey completed with this question, we will assess authorities using an average aggregate score against three questions in the original children’s PLUS survey -

20

PLSS9 Annual items added through purchase per 1,000 population - Cells 16 and 38.

PLSS10 Time taken to replenish the lending stock on open access or available for loan - Cells 7 plus 27 divided by Cells 15 plus 37.

Where Comprehensive Performance Assessment (CPA) information will be sourced

Description Cell derivationC2a % of households living within a specified distance of a static library - 1 mile Please refer to note PLSS1

% of households living within a specified distance of a static library - 2 miles Please refer to note PLSS1

C2b Aggregate scheduled opening hours per 1,000 population Please refer to note PLSS2

C2c Number of library visits per 1,000 population Please refer to note PLSS6

C3a Please refer to note PLSS3

C3b Number of electronic workstations available to users per 10,000 population Please refer to note PLSS4

C4 Active borrowers as a % of population Cell 73 / population

C6 Resident satisfaction libraries Non CIPFA source

C11a % of requests for books met within 7 days Please refer to note PLSS5i% of requests for books met within 15 days Please refer to note PLSS5ii% of requests for books met within 30 days Please refer to note PLSS5iii

C11b Annual items added through purchase per 1,000 population Please refer to note PLSS9

C11c Time taken to replenish the lending stock on open access or available on loan Please refer to note PLSS10

C12a Stock turn - book issues/ book available for loan Cell 56/ Cell 7The Audit Commission make an adjustment to this figure based on deprivation, contact Audit commission for details.

C12b Stock level - book available for issues per 1,000 population Cell 7 / population

C13 Cost per visit Cell 118/ Cell 75

% of static libraries providing access to electronic information resources connected to the internet

PUBLIC LIBRARY SERVICE IMPACT MEASURES 2007/08 ACTUALS

Promoting the economic vitality of localities Hours

1 Total ICT based adult learning sessions attendee hours in year 915 1The above will be used to calculate attendee hours per population

2 Number of people receiving an "at home" library service 1,085 2 6,170 3

%3 % of users of the service classing the choice of materials received as "very good" or "good" 4

Raising standards across schoolsBookstart - packs delivered to children Number

4 Stage 1 - New births in year 5,640 5 6,100 9

5 Stage 2 - 1 to 2 years old 3,699 6 5,927 10

6 Stage 3 - 3 years old 3,166 7 5,838 11

7 Percentage of population aged 0-3 who are library members 8 17,865 12

Summer reading challenge Number

8 4 to 12 year olds who start the challenge 7,979 13 61,164 15

9 Boys participating in the challenge 3,531 14 16

10 Number of starters who complete the challenge 5,014 17

11 Number of 4-12 year olds who are members of the library 18

this will be used to calculate the percentage of 4-12 year olds who are members

Safer and stronger communities %12 Percentage take up of available ICT time in libraries 57 19

Is the above figure an estimate? Yes 20

If yes;Is the estimate based on a survey period, if so please state (i.e. 1 week) No 21

Is the estimate based on a proportion of machines (i.e. 80%) No 22

Memorandum information relating to the Community ProfileDo you have a community profile? Yes 23

Is your community profile subdivided to ward / library catchment area? Yes 24

25

Percentage ICT takeup time: our monitoring software does not produce data compatible with calculating global totals etc 26

© IPF 2008

The Institute of Public Finance Limited (IPF)

Improving the quality of life for children, young people, families at risk and older people

Numberreceivingservice

Total number of older people

helped to live at home

Eligible population

Only include packs physically delivered to children. The delivery of packs to a health authority/PCT is not a proxy for the number delivered to children, see notes for details.

Eligible population

If not when do you expect your profile to be subdivided to ward/ library catchment or equivalent?

Please report here any problems experienced in collecting any of the data or with the definitions. Please refer to the question or cell number

No 1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT.

Guidance Note for Impact Measures

In filling out the form please use the following conventions

0 Denotes nil or not applicable Cell x

** Denotes data not available

PLEASE DO NOT LEAVE ANY BOXES BLANK

ALL INFORMATION SHOULD RELATE TO THE PERIOD 1ST APRIL 2007 TO 31ST MARCH 2008

1 Promoting the economic vitality of localities

Definition of IT learning sessions

Tutored or supported IT sessions which meet the following criteria:

Excluded are:

Guidance notes on collection of measures identified

Adults are defined as aged 16+.

2 & 3 Improving the quality of life for children, young people, families at risk and older people

Number of people receiving an ‘At Home’ Library Service.

1.

2.

Total number of older people who are helped to live at home

% of users classing choice of materials received as very good or good

Denotes data included in another cell x where x should be replaced with the cell number which includes the data

• Available/open to any member of the public, or specific targeted groups, for example, lone parents• With pre-determined duration• Advertised in advance• Include activities provided by libraries in other venues • Include activities provided by partners on library premises• Include only activities if funding is obtained and administrated by the library service

• Advice and guidance sessions offered by external agencies on a one to one basis• Individual ad hoc sessions with individual users e.g. People’s Network assistance • Use of People’s Network for individual purposes• Activities, where funding is NOT obtained and administrated by the library service and library premises are used/ rented by external organisations for their own separate learning activities

Attendee hours = number of people attending learning sessions x hours attended calculated to the nearest hour. The cumulative total should be calculated to the nearest hour. Individual sessions should not be rounded or reporting may be inconsistent. If you have a weeks figure, please multiply this by 52 (weeks) to calculate a cumulative figure for the year.

People who receive a library service at home are currently served by public libraries in a number of different ways, the number required is the TOTAL of the following groups:

Number of clients visited at home during the year in question by library staff or volunteers managed by Library Services. Count people visited for part of the year only. Do NOT give the number of visits

Number of clients (e.g. blind or partially sighted people) receiving a library service by post on a regular basis because they are visually impaired or have a disability. This might, for example, be an in house audio books service. If clients receive 2 or more such services count the number of clients (i.e. eliminate overlap). There may be examples such as, where RNIB talking books service is funded, administered or provided by the library service, where this is the case such schemes should be included, subject to the sentence below.

These follow current CIPFA Guidelines, to ensure consistency, i.e. services to institutions, such as residential and day centres and postal talking books services not funded by, managed by or administered by the library service should not be included

This figure is collected by Social Services departments to report on BVPI 54 (indicator AO/C32) and so will be available from them. The definition for this indicator has been restated for 2005/6. The BVPI is shown as a per capita figure, it will be necessary to show the source data for this figure, i.e the total number of people receiving the service and the relevant population figure.

It is recognised that this figure is not a direct correlation to the total number of people eligible to receive a library service at home but this figure has been identified as the best indicator currently available.

• A one week survey, of those receiving a service that week, should be carried out every three years. A longer, or in-depth survey can be undertaken if desired.• A sample week between October and December should be selected• Data should be collected from each person receiving a service in that week.

• A survey form should be used on each visit and recipients asked:Do you view the choice of materials you receive as: i. very good ii. good iii. adequate iv. poor v. very poorThese follow PLS 7 categories for consistency

4 to 11 Raising standards across schools

Guidance notes on collection of Bookstart measures identified

• Eligible population, new births, is the number of live births as reported by the local health authority.

• Library members aged 0-3 relates to the date from birth to the day before the 4th birthday.

Population should be taken at 31 March.

Guidance notes on collection of Summer Reading Challenge measures identified

Information should refer to Summer 2007 not 2008. This may have already been calculated for last years return.

Number who start the summer reading challenge is the number who register as intending to take part

Do not count children who register for the summer reading challenge more than once

12 Safer and stronger communities

Percentage take up of available ICT time in libraries defined as follows:

The sum of the number of hours recorded use of People’s Network terminals per year

Divided by the total number of hours available for ICT use per year

For each branch calculate

a. the number of scheduled library opening hours

b. the number of terminals at that branch

multiply the two to give ICT hours for that branch.

Multiply by 100 for percentage figure

In all cases a full count of booked terminals should be used where possible automatically.

Options for counting the usage of terminals which are drop in are as follows;

• Care must be taken to report only the number of packs delivered to children. This will come from either the Health Authority, PCT or library authority, dependant on the prevalent distribution arrangements within the authority. Delivery of a consignment of Bookstart packs to a Health Authority or PCT is NOT equivalent to their physical delivery to children. This applies to stages 1, 2 and 3 of Bookstart.

• Eligible population for stages 2 and 3 will also be available from the local health authority or from the link to the census provided in the community profile pro forma.

Eligible population is the number of children 4-12 years as defined by the 2001 census. Please include your most accurate estimate as calculated for the community profile.

Children should only be counted as completing the summer reading challenge when they have read the requisite number of books to reach and complete the final stage. The number of books should be taken as four for the purposes of this measure.

The % breakdown by gender of children joining the scheme should be matched to the % breakdown of the population in the age group 4 to 12 years by gender as reported in the census and amended for inclusion within the community profile.

Manual bookings: total hoursAutomated bookings: total hoursCasual use hours if available (otherwise indicate nil return OR not applicable in cases where all sessions must be booked, and the number of terminals to which this applies)

Repeat this process for each branch and then add all of the total branch ICT hours to give an overall total for ICT hours in the authority.

Please state whether you have used an automated bookings system to produce this figure or whether you have based your figure on a week sample x 52.

It is not intended that the collection of this information should involve a burden on local authorities, therefore a pragmatic approach is recommended if possible using existing systems.

• A full estimate of usage for the year would be too time consuming and is not recommended.• A sample week should be chosen and the figures extrapolated over the year. We will consider the best time for this sample to take place.• It may not be possible to sample all terminals, e.g. a number of authorities mentioned that sampling would be unfeasible due to the spread of terminals around their libraries. A pragmatic approach suited to individual premises should be taken.• Where a library has a mix of booked and “drop in” terminals, we need to consider whether sampling of the “drop in” terminals is required. It is possible that the take up profiles of these terminals will be different in nature to the booked terminals as the users will be different.


Standards

1 Proportion of households living within specified distance of a static library

Target - Class dependent - see notesIf you know please give a brief description giving reasons for failure or plans to meet the standard here.

Hours Met the Standard?

2 Aggregate opening hours per 1,000 population for all the libraries 0 No128 annual hours per 1,000 population

If you do not pass PLSS 2 please give a brief description giving reasons for failure or plans to meet the standard here.

% Met the Standard?

3 ** **100%


Number Met the Standard?

4 Total number of electronic workstations available to users per 10,000 population 6 Yes

E162 578,600 has been used in this calculation 6 electronic workstations per 10,000 population


% Met the Standard?

5i Percentage of requests for books met with in 7 days 56.00 Yes50%

If you do not pass PLSS 5i please give a brief description giving reasons for failure or plans to meet the standard here.

% Met the Standard?

5ii Percentage of requests for books met with in 15 days 74.00 Yes70%

If you do not pass PLSS 5ii please give a brief description giving reasons for failure or plans to meet the standard here.

% Met the Standard?

5iii Percentage of requests for books met with in 30 days 87.00 Yes85%

If you do not pass PLSS 5iii please give a brief description giving reasons for failure or plans to meet the standard here.


6 Number of library visits per 1,000 population 5,011 No

578,600 has been used in this calculation Class dependent - see notes


Number

6* Number of virtual visits TOTAL (not a standard) **% Met the Standard?

7 Overall Adult user satisfaction taken from PLUS survey 93.30 No94%


% Met the Standard?

8 Overall user satisfaction taken from Children's PLUS survey 86.84 No87%



9 Annual items added through purchase per 1,000 population 254 Yes

578,600 has been used in this calculation 216


Years Met the Standard?

10 Time taken to replenish the lending stock on open access or available for loan 3.8 Yes6.7 Years


© IPF 2008The Institute of Public Finance Limited (IPF)

NLA Tower, 12-16 Addiscombe Road, Croydon, CR0 0XT.

Calculated from Appendix

* Proportion of households living within specified distance of library, including those within 1/4 of a mile of a mobile stop or 1 mile of "other service outlets". THIS INDICATOR IS OPTIONAL.

Calculated from Appendix

Percentage of libraries open more than 10 hours a week that have access to the internet (and on-line catalogues)

Note: Your authority's population ofThe population figure used in the questionnaire has been extracted from the General Fund Revenue Accounts return (RA) 2007-08. This is a joint CIPFA/ ODPM form authorities submitted to the ODPM in March 2007. The population figure is an estimate at June 2007. This figure will be updated as soon as the Mid 2007 population figures from the ONS are availabe (provisionally end of August).

Note: Your authority's population of

Note: Your authority's population of

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