xelsion culture brief
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Xelsion culture brief. First principle We seek to build long-term value in our clients, employees and Xelsion These aims are complementary and all decisions are subsidiary to them. - PowerPoint PPT PresentationTRANSCRIPT
Xelsion culture brief
First principle
We seek to build long-term value in our clients, employees and Xelsion
These aims are complementary and all decisions are subsidiary to them
If you have a decision to take between two options, choose the option which creates the
most long-term value; if need be at the expense of short-term gain
Creating and maintaining value in a complex environment of client needs and rapidly
evolving technology requires talent
We believe the best people create disproportionately more value
Our expectations
High quality workOpenness and honestyFreedom and individual responsibilityRespect for ability as well as experienceEnough time
to do great workto thinkto learnto teach
Well rewarded for our work
We particularly value the following in our colleagues
Teamwork
Offer help and support to clients and colleagues
Request ideas and input from others; taking note and acting on their contribution
Give out and take constructive criticism without causing or taking offense
Build a good working atmosphere with energy and enthusiasm
Involve all relevant colleagues in a piece of work when the opportunity arises
Contribute to company knowledge store
Talk positively about clients and colleagues
Communication
Listen first, then listen some more
Concise and articulate in speech and writing
Talk in person or on the phone to clients where possible
Adapt communication to the needs of the audience
Don’t say anything in email you wouldn’t want the world to read. If in doubt, don’t send it
Upfront if something has gone wrong, apologise if at fault, and focus on fixing it
Planning and organisation
Make time for planning
Allocate realistic timescales for activities
Build in checkpoints, milestones and controls to monitor performance against objectives
Good timekeeping; diary management
Remain flexible, anticipate change and adopt agile methodologies
Commercial awareness
Understand the wider business significance of projects
Be aware of key competitors without following blindly
Look out for opportunities to acquire new clients
Think how to grow existing clients
Make continuous efficiency improvements
Understand what needs to be done well now and what can be improved later
Monitor media margins and delivery rates
Analytical reasoning
Break down complex problems into component parts
Understand root causes and strategic objectives to develop comprehensive solutions
Anticipate obstacles and think ahead to next steps
Draw appropriate conclusions from the information provided
Set up effective experiments, think through any issues which may arise, and have a plan for what to do with the resulting data
Leadership
Set and communicate the overall vision
Establish the main tactical elements required to achieve the vision
Be brave enough to hire people better than yourself
Structured resource management
Consult and involve the team in decision-making
Lead by example
Make time for leadership by delegating
Constructively challenge the work of the team
Keep the team up to date and informed
Innovation
Embrace continuous evolution
Try new techniques and technologies
Not afraid to make mistakes
Challenge traditional or established processes to make improvements
Identify opportunities in the market and suggests ways of exploiting them
Adopt lean start up philosophies such as minimum viable product
Networking
Build your networks with clients and suppliers on relevant social media sites
Develop credibility and gain trust from clients, suppliers, colleagues and partners
Give before you take
Keep abreast of latest news and developments in the industry
Attend conferences and training sessions
Promote Xelsion services and ideals
Always be recruiting
Relationship management
Demonstrate understanding of needs and anticipate them
Contribute value beyond the immediate commercial relationship
Be easy to reach and respond promptly
Address concerns calmly and truthfully
Follow issues through to resolution
Realise importance of relationship longevity over short term difficulties
Knowledge
Gain proficiency in core technical requirements
Take responsibility for personal and professional development
Set goals and objectives beyond what is expected
Think what knowledge and skills will be needed in the future and plan to achieve them
Remain current with developments in relevant fields
Always be learning and teaching
Become recognised as the expert on chosen topics by colleagues and partners
We want to respect and learn from all our colleagues
We try to hire well…
We won’t always get it right…
We don’t let poor performers take the place of top performers
Which person, if they told you they were leaving for a similar job at a peer company would you fight hard to keep at Xelsion?
Are these people valued highly and rewarded well?
We don’t measure people by how many hours they work or whether they are in the
office
We measure people on the value they create
Time-tracking is about calibrating the Xelsion business model and charging clients
appropriately; it isn’t to keep an eye on how many hours you work
Be open about interviewing with competitors and bring back information to benchmark
rewards
Honesty always
No one should be surprised by your views or position.
We don’t want to be arrogant, snobbish, gossipy, bullying or dishonest
Treat Xelsion money as if it were your own and always act in the business’ best interest.
There is no other expenses policy.
We’re not building to sell we’re building to make an environment where we want to
work and can do great work
What’s next?
Acknowledgements to employees, clients, peers, trailblazers, bloggers and journalists
for their ongoing contribution(Netflix and Mark Suster’s ‘Both Sides of the Table’ are particular influences)