x-ship generic
DESCRIPTION
X-ship genericTRANSCRIPT
Generic presentation
Who we are?
About X-Ship
When it comes to penetrating Russia it’s all about Expertise! Expertise acquired from Shippers
Created a turn-key cross-border b-2-c solution that helped the biggest e-commerce players penetrate Russian market.
Expertise acquired from Carriers • Enjoyed 5 years of success with the strongest international b-2-b express-
delivery carrier – DHL – and; • Launched and developed cross-border b-2-c import solution with the
biggest national logistics operator – SPSR
What we can do?
Generic process flow
Self Pick-up Stations
(under construction)
RU border WEST
Customs hub
Air line-haul
Ground line-haul
Partner
Any Moscow airport
Basic service 1
Arrange first mile
• Pick-up goods from Partner’s warehouses
• Haul goods to Russia by air or by ground
Receive the shipments in the name of X-Ship
• Receive the goods both at the airport and at the customs hub • Take the responsibility to properly receive the shipments in the name of X-
Ship and to submit all the documents to Russian Customs Office on behalf of the importer (s)
Do customs clearance b2b & b2c • Basing on the Manifest and MAWB / CMR received from the shipper X-Ship
will create all the documents required for customs clearance
• SLA: same day customs clearance (assuming all the documents are flawless) Submit the shipments to last mile carriers
• Partner will be able to tailor the solution basing on the service level
requirement. X-Ship will provide the range of in-country last mile carriers from cheap and semi-trackable to premium and fully trackable.
Feed transparent checkpoints door-to-door
• Full IT integration with all the parties enables X-Ship’s partners to control every single parcel door-to-door
Basic service 2
What additional services are available?
Additional services 1
Dedicated customer service To ensure smooth retailer tailored contact center process • Team of highly-skilled advisors • 24/7 availability • Retailer style approach
SMS and email notifications To ensure maximum transparency and delivery efficiency • Notifications are sent on all crucial junctions
Comprehensive client reporting Full transparency of parcel-flow for projections and timely response to any rising problems • Clear and concise reporting indicators • Weekly basis reporting as agreed with client • Retailer style approach
Additional services 2
Cash-on-delivery Customer convenience in avoiding international payments and increased customer base of people, who don’t own credit cards • Cash or cashless money collection at the point of delivery • Factoring scheme approved by the State Ministry of Finance
Co-branding Increased sales and reputation improvement via customer trust
• B2B envelope co-promo • Direct co-promo (lotteries, prizes)
Quality control survey Monitor overall customer satisfaction, ensure disappointment cap • Collection of customer experience information in 3-5 days after delivery
Possible contractual interrelations
Possible contractual interrelations 1
Self Pick-up Stations
(under construction)
RU border WEST
Customs hub
Retailer
Carrier
X-Ship holds all contracts
Possible contractual interrelations 2
Self Pick-up Stations
(under construction)
RU border WEST
Customs hub
Retailer
Carrier
X-Ship holds contracts with Retailers only
Possible contractual interrelations 3
Self Pick-up Stations
(under construction)
RU border WEST
Customs hub
Retailer
Carrier
X-Ship holds contract with Carrier only
Possible contractual interrelations 4
Self Pick-up Stations
(under construction)
RU border WEST
Customs hub
Retailer
Carrier
Europe
Possible Q4 2014 option
In-country service level
In-country network (SPSR)
Operating on weekends and holidays Over 1100 line-haul routes Over 800 courier routes every day
Moscow 3-4
St.Pete’s 4-5
N.Novgorod 4-5
Yaroslavl 4-5
Kazan 5-6
Krasnodar 5-6
Rostov-on-Don 5-6
Samara 5-6 Ekaterinburg 5-6
Kaliningrad 5-7
Ufa 5-6
Omsk 5-6 Novosibirsk 5-6
Perm 5-6
Surgut 3-5
Arkhangelsk 5-7
Irkutsk 5-6 Vladivostok 5-6
Yuzhno-Sakhalinsk 5-6
Anadyr 6-8
Petropavlovsk-Kamchatsky 5-7
In-country service level (SPSR)
Calculated from arrival to Moscow. Days
Event code Description
PU Picked up from sender
AW Arrived to the transit terminal
LB Labeled
AD Added to CMR or MAWB
MR Marked for return to sender
RS Returned to sender
LW Left transit terminal
AC Arrived to carrier warehouse
CLR Export customs clearance completed
CH Added to CMR or MAWB
FS Booked for a truck/flight
PD Departured to Russia
AC Arrived to TSW in Russia
AI Additional info required from cnee
IC Import customs cleared
DL Departured to last mile provider's (LMP) warehouse
AF Arrived to warehouse
SP Processed at LMP's warehouse and is ready for hauling to regions
PSD Planned shipping date
DF Depart facility
AB Arrived branch
SPB Processed at branch and is ready for delivery
GD General delivery (date)
WC With courier
AD Agreed delivery (date)(time)
CD Chanded delivery date (date)
CP Consignee is being contacted by phone
OK Delivery
NA Cnee not available at POD
UD Undeliverable
RT Returned to Cross-Ship
SE Consolidated for export
EC Export customs
ED Export departured
Available checkpoints
Sample order monitoring Checkpoints marked bold are available for final customers
Reporting sample (delivery sheet)
Сomprehensive reporting on every single piece
MAWB dispatched date MAWB CC date Delivered parcels by lead times (working days) Total
arrived 1 2 3 4 5 6 7 8 9 10 000-00265982 18.12.2013 19.12.2013 5,6% 9,9% 44,6% 67,4% 78,7% 84,5% 91,7% 92,8% 93,8% 94,9% 1203 000-00266004 18.12.2013 21.12.2013 28,8% 51,4% 67,5% 77,0% 82,7% 89,1% 90,5% 91,9% 93,5% 94,4% 995 000-00266273 19.12.2013 21.12.2013 25,3% 48,5% 69,1% 77,2% 83,1% 90,1% 91,7% 93,0% 94,8% 95,2% 1222 000-00266321 18.12.2103 21.12.2013 27,2% 56,0% 70,7% 79,1% 84,8% 92,1% 93,2% 94,2% 95,8% 96,3% 191 000-00265993 19.12.2013 22.12.2013 22,1% 43,9% 69,0% 80,1% 85,1% 90,3% 91,7% 92,3% 93,6% 93,9% 652 000-00266553 19.12.2013 22.12.2013 1,1% 32,9% 59,5% 73,7% 81,1% 86,9% 88,9% 90,2% 91,0% 92,9% 1769 000-00266015 21.12.2013 23.12.2013 12,2% 43,3% 61,9% 71,6% 83,5% 86,2% 88,8% 91,5% 93,0% 95,4% 804 000-00266026 23.12.2013 25.12.2013 15,7% 35,0% 69,2% 77,0% 81,9% 86,1% 89,4% 91,1% 95,8% 96,5% 548 000-00266030 24.12.2013 25.12.2013 13,7% 42,4% 73,7% 78,4% 83,9% 84,2% 86,9% 90,4% 94,4% 95,8% 1164 000-00623995 27.12.2013 29.12.2013 19,9% 37,0% 47,9% 50,9% 68,7% 79,3% 86,4% 88,4% 90,2% 91,6% 1195 000-00625535 28.12.2013 30.12.2013 2,6% 7,0% 21,5% 63,4% 78,8% 86,4% 88,9% 91,7% 92,6% 92,6% 1004 000-00266063 31.12.2013 03.01.2014 12,3% 15,0% 65,8% 84,7% 91,6% 93,9% 95,2% 95,9% 96,9% 97,2% 1183 000-00624463 03.01.2014 04.01.2014 12,4% 62,4% 79,5% 80,5% 83,8% 89,0% 92,9% 94,8% 97,1% 98,1% 210 000-00624474 04.01.2014 05.01.2014 4,7% 43,1% 70,4% 75,8% 81,4% 86,9% 90,3% 93,6% 96,1% 96,7% 719 000-00624835 03.01.2014 05.01.2014 13,7% 16,1% 58,4% 79,6% 87,2% 90,7% 92,5% 94,2% 94,5% 94,9% 548 000-00624485 06.01.2014 07.01.2014 31,7% 60,8% 63,0% 83,6% 89,9% 92,3% 93,7% 94,6% 95,5% 96,1% 1065 000-00624496 07.01.2014 08.01.2014 27,6% 56,1% 60,7% 61,9% 82,4% 93,1% 95,4% 96,4% 97,1% 98,2% 840 000-00624500 08.01.2014 09.01.2014 11,3% 65,0% 81,0% 88,4% 90,1% 92,4% 94,7% 96,4% 96,7% 97,5% 786 000-00624511 09.01.2014 10.01.2014 15,2% 56,7% 75,7% 90,7% 93,2% 95,0% 96,7% 97,2% 97,8% 98,6% 847 000-00624522 10.01.2014 11.01.2014 25,7% 49,2% 74,4% 75,4% 88,0% 92,8% 95,3% 96,8% 97,2% 97,8% 958 000-00624533 11.01.2014 13.01.2014 2,5% 18,4% 55,2% 79,4% 89,5% 93,5% 95,9% 96,6% 97,8% 98,5% 990 000-00624544 13.01.2014 14.01.2014 17,2% 48,4% 76,4% 87,8% 92,4% 95,2% 96,5% 97,1% 97,7% 1042 000-00624555 14.01.2014 16.01.2014 19,7% 67,1% 86,7% 92,4% 94,7% 95,1% 96,1% 1035 000-00624566 15.01.2014 16.01.2014 18,9% 66,0% 83,6% 90,3% 93,5% 94,2% 96,2% 1017 000-00624570 16.01.2014 17.01.2014 52,2% 76,9% 86,6% 91,8% 95,0% 95,7% 1091
18,6% 42,9% 65,4% 78,3% 86,1% 90,3% 92,5% 93,7% 95,1% 95,9% 30389
Reporting sample (exceptions sheet)
Сomprehensive reporting on every single piece
MAWB Status
MAWB dispatched date MAWB CC date
Delivered + AD + GD Exceptions
Returns Lost Total D + AD + GD
Delivered Agreed delivery
General delivery
Total exceptions
Attempted delivery W/o delivery attempt Wrong
address / phone
Customer unavailable
With EMS Carrier delay
Processing Pending customs
exceptions 000-00265982 18.12.2013 19.12.2013 1189 1189 4 1 3 10 exceptions 000-00266004 18.12.2013 21.12.2013 983 982 1 3 2 1 9 exceptions 000-00266273 19.12.2013 21.12.2013 1212 1210 2 2 1 1 7 1 exceptions 000-00266321 18.12.2103 21.12.2013 190 190 1 1 exceptions 000-00265993 19.12.2013 22.12.2013 646 646 3 3 3 exceptions 000-00266553 19.12.2013 22.12.2013 1760 1760 4 2 1 1 4 1 exceptions 000-00266015 21.12.2013 23.12.2013 796 796 3 3 4 1 exceptions 000-00266026 23.12.2013 25.12.2013 546 546 1 1 1 exceptions 000-00266030 24.12.2013 25.12.2013 1159 1158 1 1 1 3 1 exceptions 000-00623995 27.12.2013 29.12.2013 1186 1184 2 6 2 4 3 exceptions 000-00625535 28.12.2013 30.12.2013 966 966 3 2 1 34 1 exceptions 000-00266063 31.12.2013 03.01.2014 1166 1166 4 2 1 1 13 exceptions 000-00624463 03.01.2014 04.01.2014 208 208 2 1 1 exceptions 000-00624474 04.01.2014 05.01.2014 715 713 1 1 4 2 1 1 exceptions 000-00624835 03.01.2014 05.01.2014 529 529 3 1 1 1 16 exceptions 000-00624485 06.01.2014 07.01.2014 1046 1045 1 6 3 1 2 13 exceptions 000-00624496 07.01.2014 08.01.2014 835 835 3 1 1 1 2 exceptions 000-00624500 08.01.2014 09.01.2014 782 778 4 3 1 2 1 exceptions 000-00624511 09.01.2014 10.01.2014 839 837 2 8 1 7 exceptions 000-00624522 10.01.2014 11.01.2014 948 945 3 8 2 2 1 3 2 exceptions 000-00624533 11.01.2014 13.01.2014 984 977 6 1 6 6 exceptions 000-00624544 13.01.2014 14.01.2014 1024 1018 6 14 1 3 2 8 4 exceptions 000-00624555 14.01.2014 16.01.2014 1010 1004 5 1 22 1 4 2 15 3 exceptions 000-00624566 15.01.2014 16.01.2014 990 979 10 1 27 1 7 3 16 exceptions 000-00624570 16.01.2014 17.01.2014 1056 1044 12 34 1 7 11 1 14 1 exceptions 000-00624581 17.01.2014 18.01.2014 952 933 18 1 49 5 9 16 2 17 2 1 exceptions 000-00624592 18.01.2014 20.01.2014 968 925 42 1 53 3 4 11 5 30 23 exceptions 000-00624636 20.01.2014 24.01.2014 552 250 293 9 188 8 29 10 3 137 1 exceptions 000-00625266 22.01.2014 25.01.2014 626 532 90 4 620 3 33 8 13 178 385 exceptions 000-00624625 23.01.2014 26.01.2014 258 18 236 4 501 1 20 8 241 231 exceptions 000-00624603 21.01.2014 0 1070 1070 exceptions 000-00624640 0 867 867 exceptions 000-00624651 0 227 227 exceptions 000-00624662 0 160 160 exceptions Not manifested 147 140 5 2 22 1 1 1 19 25
26268 25503 737 28 3932 31 132 89 72 648 2960 183 6
Fulfillment and C.O.D. flows
Money transfer
Place an order
Goods are photographed
IT database Partner’s website
Customer
Contact centre
Data transfer
Customer care
Goods are imported to Russia by X-Ship
Fulfillment Goods
Go
od
s ar
e gi
ven
fo
r d
eliv
ery
Last mile:
Courier
Lockers
Parcel shops
Fulfillment
CREDITOR: Retailer
Delivery agent
Imp
ort C
usto
ms
Expo
rt Cu
stom
s
Partner
Retailer passes the goods to delivery agent Retailer transfers the right to collect payment on Retailer’s behalf to the Factor
Payment for goods is collected by Factor at the point of delivery
Parcel
X-Ship
Buyer
Payment excluding factoring fee
Parcel
Orders
MAWB, HAWB, Manifest
Parcel
FACTOR: X-Ship
Payment
Factor transfers money to Creditor in full amount minus the factoring fee and at regular intervals
In-country carrier local
hub
Payment Parcel
Payment is transferred to the HQ from the branch
C.O.D.
