APPLICATION OF QUALITY TOOLS

IN E-LEARNING COURSES

K. Dyja1, Z. Kucharczyk1, D. Morawska-Walasek2, K. Szewczyk1, T.A. Walasek1 1Częstochowa University of Technology,

2College of Foreign Languages in Częstochowa

How

has

it

begun?

2003??? - first Moodle Institute of Metal Working, Quality

Engineering and Bioengineering.Several courses on Quality

Management

2

How

has

it

begun?

2008 „Development Plan for

Technical University of

Częstochowa”Numerous courses are created

for five different majors.

Methodology for developing

and implementing e-courses

(review, assessment et)

Fundamentals of strategy to

implement e-learning at TUC.

Overview of the legal

framework

3

What

can w

e d

o?

8.04.2010 Rector of TUC establishes

OKO – Centre of e-learning 30.06.2010 Senate’s resolution on e-

learning

Every June subsequent resolution of

the TUC Senate

4

E-learning is equal to traditional forms of learning

5ht

tp://

ww

w.f

lickr

.com

/pho

tos/

krill

ion/

E-learn

ing

acc

ord

ing t

o T

UC

Communicate (discussion forums) Connect (open to the world – not quite)Collaborate (wiki,

GoogleDocs, WEB 2.0)

6

What

about

the q

ualit

y?Quality is defined by the

client Quality means: in accordance with the specification(s)

7

Not

a p

erf

ect

definit

ion

Feigenbaum (AV Feigenbaum,

1983) Quality - The total composite

product and service characteristics of marketing, engineering, manufacture and

maintenance through which the product and

service in use will meet the

expectations of the customer.

8

9

Teacher’s expectations

Student’s expectationsStudent’s satisfaction

Teacher’s satisfaction

Quality of e-learning course

Basi

c se

ven

Flow chartCause and effect diagram

Check sheetPareto diagramHistogramScatter plotControl charts

10

Basic se

ven

tools

Cause-and-effect diagram (also

called Ishikawa or fishbone

chart): Identifies many possible

causes for an effect or problem

and sorts ideas into useful

categories.

Check sheet: A structured,

prepared form for collecting and

analyzing data; a generic tool

that can be adapted for a wide

variety of purposes.

11

Basic se

ven

tools

Control charts: Graphs

used to study how a

process changes over

time.

Histogram: The most

commonly used graph for

showing frequency

distributions, or how often

each different value in a

set of data occurs.

12

Basic se

ven

tools

Pareto chart: Shows on a

bar graph which factors are

more significant.

Scatter diagram: Graphs

pairs of numerical data,

one variable on each axis,

to look for a relationship.

13

Conti

nuous

Impro

vem

ent

Proce

ss

14

• Control chart• Histogram

• Check sheet• Histogram• Scatter plot• Contol charts• Pareto diagram

• Flow chart• Ishikawa diagram

• Pareto diagram• Flow chart• Control chart

Act Plan

Do Check

15 Six cause categories

proposed by Kaoru Ishikawa

16• Material

Student

• Management

Organisation

• Man

Moderator

• Method

E-content

• Measurement

Evaluation

• Machine

InfrastructureCate

gori

es

pro

pose

d f

or

analy

sing t

he q

ualit

y of

an e

-cours

e

17

Ishikawa diagram constructed for e-

course quality

What’s in

it

for m

e?

Clear, well organised,

graphical visualisation of

the brainstorm results.

More complete picture of

the problem.

Ability to present the

idea or the problem to

anyone.

18

tom

asz

.wala

sek@

gm

ail.

com

Please

find m

e o

n: tw

itte

r,

fb, lin

kedin

,slid

esh

are

, w

iziq

, pre

zi, yo

utu

be…

19

20#mootPL12

DLCC2012 ● APPLICATION OF QUALITY TOOLS IN

E-LEARNING COURSES

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