wyndham hotel group hotels for every traveller

LONDON NEW YORK ORLANDO CHICAGO HONG KONG ISTANBUL ARGENTINA SEOUL AMSTERDAM SAN JUAN TORONTO

PARIS PHILADELPHIA BOSTON BERLIN LOS ANGELES SHANGHAI ATLANTA SAN FRANCISCO MIAMI MONTREAL HOUSTON

DALLAS WASHINGTON DC VANCOUVER BANGKOK DUBAI AUSTIN PRAGUE BALI PANAMA MEXICO SAO PAULO BEIJING

NEW ORLEANS LAS VEGAS ST. PETERSBURG RIYADH FRANKFURT BARCELONA LISBON BUENOS AIRES MONTEVIDEO





























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THE LARGEST HOTEL COMPANY IN THE WORLD*

*Based on number of hotels.

NEARLY 7,200 HOTELS

ACCOMMODATING NEARLY 160 MILLION CUSTOMERS PER ANNUM

IN 65 COUNTRIES

ON 6 CONTINENTS

HOTELS FOR EVERY TRAVELLER

Wyndham Grand Collection

18

Wyndham Hotels & Resorts

20

TRYP by Wyndham

22

Wingate by Wyndham

24

Hawthorn Suites by Wyndham

26

Ramada 28

Ramada Encore

30

Days Inn

32

Super 8

34

Howard Johnson

36

TABLE OF CONTENTS

WELCOME TO THE WYNDHAM HOTEL GROUP

It is my great pleasure and privilege to introduce

Wyndham Hotel Group, the world’s largest and

most diverse hotel company with nearly 7,200

hotels in 65 countries around the globe.

From the award-winning upper-upscale offerings

of our namesake Wyndham Hotels and Resorts

brand, to the distinctly comfortable and iconic

Days Inn, Super 8 and Howard Johnson brands,

our hotels are some of the most well known in

the industry and span almost every segment.

In addition, we take great pride in our commitment

to providing unparalleled service and support to

our owners. Very simply, we know our success is

dependent upon your success, which is why we

offer comprehensive training, insightful market-

ing assistance, dedicated operational support

and powerful revenue management tools. Our

entire system is geared toward helping your

business thrive.

These are exciting times for our company and

our brands. As you search for the business

opportunity that’s best for you, I invite you to

take a closer look at Wyndham Hotel Group and

all we have to offer. I look forward to the day

when we can count you among the many valued

members of the Wyndham family.

Yours truly,

Eric A. Danziger

THE LEADING GLOBAL HOTEL COMPANY

Pre-Opening Support

From the time you become part of the Wyndham

Hotel Group family through the opening of your

hotel, you will be assigned a Wyndham Hotel

Group professional who will be your main point

of contact to address any and all needs you have.

Whether you join us as a conversion from an

existing hotel or are a new construction development

project, our professionals have the experience

necessary to facilitate an efficient property

opening process.

During a conversion opening, we will support

you in all of your pre-opening needs, such as:

reviewing your punchlist, brand identification

requirements, insurance, and Property

Management Systems (“PMS”) requirements.

New Construction development projects work

with the Architecture, Design and Construction

Services team who will help guide you through

your project from start to finish with brand and

architectural expertise. Some services1 include:

• Delivery and support of engineered prototypical

design documents

• Identification and periodic review of critical

path milestones

• Assistance in sourcing construction services

and lending sources

• Project management services

• Architectural Services (i.e. – Site layouts,

exterior elevations, city plan reviews, etc.)

Operational Support

One of the many benefits Wyndham Hotel Group

offers is the support of its multi-level operations

team. This team consists of a headquarters-

based Operations Support Desk (“OSD”) and

Operations professionals located in the field1

as well as in the corporate headquarters. The

operations support team will be your point of

contact for any operational questions or concerns

you may have once your property opens. They

will provide you with the tools to help position

your property in the marketplace and positively

represent the brand. Some services include:

• Providing first, second and third levels of sup-

port on any operational issues that may arise

• Pro-Active outbound calls to inform of new

initiatives, upcoming events or deadlines

• Integration of new hotels and new owners

• Rate, inventory and systems consultation

Wyndham Hotel Group is fully committed to supporting your hotel investment. That’s why as part of our family, you can take advantage of our ongoing service and support programmes1. On the next few pages, you’ll find a brief overview of the many ways we’ll serve you.

1 available only for select brands2 as of December 31, 20093 Marketing campaigns differ among brands. Select

brands may not participate in all forms of advertising.

Procurement Services-Strategic Sourcing

Strategic Sourcing is committed to lowering

your costs, increasing contract value, providing

higher quality products and delivering an

enhanced guest experience. We do this by

leveraging the combined purchase power of

Wyndham Worldwide which includes Wyndham

Exchange and Rentals, Wyndham Hotel Group

and Wyndham Vacation Ownership.

Wyndham Rewards®

Wyndham Hotel Group’s guest loyalty programme

is designed to drive incremental revenue to

our 11 participating hotel brands properties.

The programme’s competitive and robust offering

encour ages member loyalty by offering the

flexibility to earn points or airline miles for

qualified stays at over 6,000 properties around

the globe. Since its introduction in 2004, the

Wyndham Rewards programme has:

• Grown to become the largest loy alty pro-

gramme in the lodging industry, based on

number of participating properties2

• Proven the unique ability to attract room

nights from Wyndham Exchange and Rentals

and Wyndham Vacation Ownership members

Marketing Services

With powerful promotions, advertising and public

relations driving consumers, travel agents and

corporate meeting planners to our properties,

our brands are recognised by and accessible

to the marketplace – and we aim to keep them

that way. Multitiered-marketing initiatives may

include:

• National marketing campaigns for print,

television, radio and online3

• Regional marketing co-op programmes for

many brands

• Dynamic brand web site

• 500 call-centre professionals available 24 hours a

day, 7 days a week, 365 days a year trained to

sell room nights

• Facilitating selling rooms through Global

Distribution Systems (GDS), Online Travel

Agencies (OTA) and Brand Websites

• Monitoring, consultation and loading of rates

and inventory to stay competitive in the marketplace

Global Sales Team

The focus is always on building the relationships

that help deliver the business, all around the

world. Acting as an extension of your sales team,

our Global Sales Department consists of profes-

sionals around the world, and provides revenue-

building support in five key segments:

• Group – meetings, incentive, conferences and

exhibition (MICE), corporate, association and

group inside sales

• Speciality Market – transportation, sports, diversity,

government, member benefits, and tour & travel

• Travel – travel management companies (TMC),

consortia, tour and wholesale

• Corporate Transient – business travel & relocations

• Global eDistribution – global distribution system

(GDS) and online travel agencies

Training

Wyndham Hotel Group’s School of Hospitality

Operations (SoHO) is a leading hospitality educator,

focused on helping Wyndham Hotel Group’s

family of franchised and managed hotels create

exceptional experiences for their guests and

employees while helping to impact results for

property owners and general managers. From

general manager and owner orientations, to

training for hotel staff and self-paced online

courses, our goal is to help you attain relevant

skills and knowledge and lead the way towards

new possibilities and exceptional results.

Our classes are led by experienced, knowledgeable

trainers who are committed to creating a learning

environment that provides opportunities to help

broaden your skills and professional knowledge,

whether you are in a new or existing position.

They can assist in any area of training or answer

any questions you may have.

MyPortal-Wyndham Hotel Group Intranet

Your single point of access for customised infor-

mation and communications for managing your

property. Key features include:

• Property summary report – a snapshot of the

property’s occupancy, ADR and RevPAR

• Action Required – high-priority or

time-sensitive notifications

• Communications – all brand memos and

e-newsletters from the brand team

• In the Spotlight – upcoming events, new

programmes and meetings

• Quick Tips – operational improvement ideas

from experts in Quality Assurance, Customer

Care and more

• Preferred Vendor – Info on key vendor offerings

DELIVERING SIGNIFICANT VALUE

“At Wyndham Worldwide we understand the important responsibility we have in taking a ‘green’ approach to conducting business and the positive impact we can potentially make on our environment. We are dedicated to identifying and implementing sustainable environ-mental practices across the company.”

BE WITH US AND STAY WITH US

With nearly 7,200 hotels and approximately 607,000 rooms on six continents, Wyndham Hotel Group

welcomes millions of guests every year. In the U.S. we represent 10 percent of the room supply and

continue to experience strong growth around the world.

Our diverse array of hotel brands are positioned in virtually every market segment, all backed by the

strength and resources of Wyndham Hotel Group.

Wyndham Worldwide

Wyndham Hotel Group is part of Wyndham Worldwide – one of the world’s largest hospitality companies.

Every year, Wyndham Worldwide welcomes over 240 million owners, members and customers to its

iconic brands, resorts and vacation destinations. Wyndham Worldwide was named one of Fortune

Magazine’s World’s Most Admired Companies in 2009 as well as one of the 25 Noteworthy Companies

for Diversity® by Diversity Inc.

Wyndham Grand® Collection is a top-class hotel

portfolio representing one-of-a-kind experiences

in key resort and urban destinations around the

world. Featuring refined accommodations, exemplary

service and surroundings expressly designed to

satisfy and delight business and leisure travellers

alike. With artfully appointed lounges, sumptuous

public areas and distinctive dining, each Wyndham

Grand offers a unique, high-quality experience

with compelling local flavour.

WYNDHAM GRAND

®

COLLECTION

• Founded in 2007

• Properties benefit from Cross

Selling Programme with Wyndham

Hotels & Resorts.

• “Discover a one of a kind experience”

• Over 25 hotels and 7,000 rooms

As of June 30, 2010

18

Wyndham Hotels and Resorts® is an upscale, full

service brand with nearly 90 properties located

in key business and holiday destinations across

the world. Business locations feature meeting

space flexible for large and small meetings, as

well as business centres and fitness centres.

Wyndham Resorts offers customers amenities

such as golf, tennis, beautiful beaches and spas.

WYNDHAM HOTELS AND RESORTS

• Founded in 1981

• Wyndham Hotels and Resorts

Wyndham Hotel

Wingate by Wyndham

Hawthorn Suites by Wyndham

• History of Innovation

Women on their way

Wyndham by Request

• 99 Hotels with 27,700 Rooms

• Properties on 4 continents in 14 countries

As of June 30, 2010

20

At Wyndham Hotels and Resorts, guests can

reap the benefits of ByRequest – an industry

leading programme that provides personalised

services and amenities to ByRequest members.

TRYP by Wyndham is a select-service hotel brand with 92 properties in some of the most dynamic and cosmopolitan cities in Europe and South America, including Madrid, Barcelona, Paris, Lisbon, Frankfurt, Buenos Aires, Sao Paulo and Montevideo.

Catering to a youthful generation of business and leisure travellers who place great value on balancing their quality of life with their professional excellence, TRYP hotels offer a unique experience that encourages guests to enjoy the city, socialise and live life to the fullest.

TRYP offers a variety of speciality guest rooms including Family Rooms with a bunk bed for young families travelling with children, and Fitness Rooms with exercise equipment fortravellers who like to work out when on the road.

TRYP BY WYNDHAM

• In 2010, TRYP was acquired from

Sol Meliá

• Benefit of a strategic alliance between

Wyndham Hotel Group and Sol Meliá

to develop the brand globally and

market hotels cooperatively through

their central reservation systems and

loyalty programmes

• Speciality rooms: Fitness Rooms,

Family Rooms

• 92 properties with over 13,000 rooms

As of June 30, 2010

22

Wingate by Wyndham® is a prototypical design

hotel chain in the upper end of the midscale

without food and beverage segment with almost

170 properties in North America. Each hotel

offers amenities and services that make life on

the road more productive, all for one simple rate.

Guests enjoy oversized rooms appointed with

all the comforts and conveniences of home and

office. Each room has a flat screen TV, high-

speed internet access, in-room microwave,

refrigerator, and more. The brand also offers

complimentary hot breakfast, a 24-hour business

centre with free printing, copying and faxing and

free access to the gym.

WINGATE BY WYNDHAM

• Founded in 1996

• In 2007, Wingate became affiliated with

Wyndham Hotels and Resorts

• Properties benefit from Cross Selling

Programme between Wingate, Hawthorn

and Wyndham Hotels & Resorts brands

• Wingate Prototype includes: Site Plan,

Complete Engineered Drawings, Full

Project Specs and Product Cut Sheets,

option of using Wood Frame Structural

System

• A robust pre-opening sales and support

department for new hotels

• Almost 170 hotels and over

15,000 rooms in the United States,

Canada and Mexico1

As of June 30, 2010

24

Hawthorn Suites by Wyndham® is an extended

stay brand that provides an ideal atmosphere

for multi-night visits at 90 properties in the

U.S. Each hotel offers an inviting and practical

environment for travellers with well appointed,

spacious one and two-bedroom suites and fully-

equipped kitchens. Guests enjoy free Internet

in all rooms and common areas as well as

complimentary hot breakfast buffets and

evening social hours for the feeling of home

while away on longer stays.

HAWTHORN SUITES BY WYNDHAM

• Founded in 1986

• Became a part of Wyndham Hotel

Group in 2008

• Affiliated with Wyndham Hotels and

Resorts in May 2009

• Properties benefit from Cross Selling

Programme between Wingate, Haw-

thorn and Wyndham Hotels & Resorts

brands

• 80 hotels and over 7,500 rooms

As of June 30, 2010

26

Ramada Worldwide® is a global midscale with

food and beverage hotel chain with nearly 900

properties in over 45 countries worldwide. All

Ramada hotels feature meeting rooms, business

services, fitness facilities and upgraded bath

amenities. Most properties have an on-site

restaurant/lounge.

RAMADA WORLDWIDE

• Founded in 1954

• Ramada Tiers include: Ramada and

Ramada Plaza in the US; and Ramada,

Ramada Plaza, Ramada Resort,

Ramada Hotel & Suites, Ramada Encore

and Ramada Hotel (Canada Only)

Internationally

• Nearly 900 properties with almost

120,000 rooms in over 45 countries

on 5 continents

As of June 30, 2010

28

Ramada Encore® is the new-build, select-service

hotel choice for the connected business traveller.

Unique features such as a glass-panelled bath-

room pod and contemporary wooden floors

generate a sophisticated vibe, while WiFi and a

partnership with Starbucks hit just the right

note. The end result is an environment that

appeals to the always-on-the-move Generation

Xers that make up our core traveller.

RAMADA ENCORE

• Founded in 2002

• Eat, drink, work and relax at The Hub.

Having a drink with colleagues after

your meeting, having dinner with a

friend, catching up on your emails or

simply relaxing at the end of the day

over a cocktail or coffee, The Hub

provides an informal gathering place

to serve you throughout the day.

• Over 20 hotels and 2600 rooms across

seven countries

As of June 30, 2010

30

Days Inn® is a leading global brand in the economy

segment with more guest rooms than any other

economy brand in the world and over 1,850

properties worldwide. Under its “Best Value

under the Sun” market positioning, Days Inn®

hotels offer value-conscious consumers high

speed internet. Most hotels also offer Daybreak®

breakfast, restaurants and meeting rooms.

DAYS INN

• Founded in 1970

• Began franchising hotels in 1972

• Acquired by HFS (now Wyndham Hotel

Group) in 1992

• Days Inn Tiers include: Days Inn, Days

Hotel, Days Inn & Suites and Days Suites

• Over 1,850 hotels and 150,000 rooms

on five continents

As of June 30, 2010

32

Super 8 Worldwide® is the world’s largest economy

lodging chain with over 2,100 properties in the

U.S., Canada and China. Super 8 has recently

launched a brand refresh with a new logo and

a fresh, new interior and exterior design pro-

gramme. Guests can depend on every Super 8

to deliver on the brand’s “8 point promise,” which

includes SuperStart® breakfast, high speed

internet access, upgraded bath amenities, free

in-room coffee, kids under 17 stay free and free

premium cable or satellite TV as well as the

Wyndham Rewards loyalty program. me

SUPER 8

• Founded in 1974 as a single motel in

Aberdeen, South Dakota

• Acquired by HFS (now Wyndham

Hotel Group) in 1993

• Most locations of any economy lodging

chain in the world

• Introduced new Innov8te room package to

retain our core baby boomer customer

and attract younger demographic • Over 2,100 properties and 130,000

rooms in the United States, Canada

and China

As of June 30, 2010

34

Howard Johnson® is one of the most iconic

hotel brands in America. The brand pioneered

hotel franchising in 1954. Today Howard Johnson

has over 470 hotels in North America, Latin

America, Asia and other international markets.

In North America, the brand operates predominantly

in the economy segment while internationally

the brand includes mid-scale and upscale hotels.

The Howard Johnson brand targets families

and leisure travellers, providing continental “Rise

and Dine®” breakfast and high–speed internet

access.

HOWARD JOHNSON

• Began with a small-town soda fountain

in 1925

• Expanded into lodging in 1954

• Acquired by HFS (Now Wyndham

Hotel Group) in 1990

• Over 470 hotels and 45,500 rooms

around the globe

As of June 30, 2010

36

wyndham hotel group hotels for every traveller

Documents

wyndham family

wyndham hotels resortstable

namesake wyndham hotels

wyndham hotelteam

hotel group brand

wyndham grand collection

number of hotels

wyndhamhotel group family