www.thenationalcouncil.org the national council for community behavioral healthcare represents 1700...
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www.TheNationalCouncil.org
The National Council for Community Behavioral Healthcare represents 1700 community organizations that
provide safety-net mental health and substance abuse treatment services to nearly six million adults, children
and families across the US
www.TheNationalCouncil.org
Our Vision
• All adults and children are free of mental illnesses and addictions.
• A nation where everyone has access to safe, effective, patient-centered, timely, efficient and equitable mental health and addictions services.
www.TheNationalCouncil.org
Our Job
National voice for legislation, regulations, policies and practices that protect and expand access to adequately funded, effective mental health and addictions services.
www.TheNationalCouncil.org
Programs: Policy and Practice
ANNUAL CONFERENCE2,000 attendees
from nearly 700 organizations• Addictions and Co-occurring Disorders Track
– Changing the World — Improving Care of Individuals with Co-Occurring Disorders
– Delivering Medication-Assisted Therapy– Treating Addictions in a Chronic Care Paradigm– Criminal Justice Reform — Opportunities for Providers– The Science and Treatment of Addictions
www.TheNationalCouncil.org
Webinar Series
Managing Addiction as a Chronic Condition Advances in Medication Assisted Treatment for Opioid Addiction Strategies for Redesigning your Access Process Recession and Post Recession Market Opportunities Nurse-Family Partnership: Coming to Your Community Open Access Scheduling to Improve Access & Retention Evaluating Performance Management within your Organization Defining and Maintaining Sustainable Productivity Standards
(upcoming) Implementing Productivity Standards in Community Behavioral
Health Centers (upcoming)
http://www.thenationalcouncil.org/cs/recordings_presentations
www.TheNationalCouncil.org
• Annual Conference
• National Council LIVE Webinars
• Policy Action Center
• Hill Day
• Magazine/Newsletters:
Programs: Policy and Practice
www.TheNationalCouncil.org
Programs: Performance Improvement
• Access, Engagement & Retention
• Benchmarking
• Cost Study
• Six Sigma
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Access & Retention
Goals:
• Delineate the relationship between delayed access and drop out.
• Modify service delivery processes to support a higher level of client participation.
• Identify , Implement and Evaluate actionable solutions for difficult to serve consumers with high no show/cancellation behaviors for medication management and other clinical service appointments.
• Learn Performance Improvement Technology
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Access and Retention Sites and Outcomes
• Northside Mental Health Center, Inc.- Tampa, FLReduced time from assessment to first appointment from 16 days to 9 days
• Sweetser - Saco, MEIncreased client volume by almost 10 percent while reducing number of staff by same amount
• Carlsbad Mental Health Center - Carlsbad, NMIncreased capacity for outpatient and medical services by 20%
• LifeWorks NW - Portland, ORIncreased percentage of new consumers with SMI offered an appointment within 2 weeks from 50% to 89%
www.TheNationalCouncil.org
Access Redesign Quality Improvement Initiative
State-wide initiative for 50 CBHOs in 2 States
• Share revenue data related to no-shows, drop outs, increased productivity.
• Broader opportunity to share lessons learned and problem solve within a region
www.TheNationalCouncil.org
Benchmarking
• Through Process Benchmarking, identifies organizational strategies and practices associated with effective client retention/engagement.
• Benchmark strategies and tactics identified as driving client engagement and retention include:
• Calling clients that no-show or cancel two times in a row
• Limiting the initial intake process to an hour or less
• Making it a standard practice to personally introduce a client to a member of his or her treatment team during or immediately after intake
www.TheNationalCouncil.org
Programs: Community Outreach
• Mental Health First Aid
• Transition Age Youth• Surveys• 2009 Member Survey on Medication Assisted
Treatment
• Healthcare Collaborationso Primary Care Behavioral Health Collaborative Phases I-Vo Primary Care Behavioral Health
Learning Communities
www.TheNationalCouncil.org
A collaborative partnership
A Collaborative Partnership
NATIONAL COUNCIL
for Community Behavioral Healthcare
Maryland State Department of Mental Hygiene
Missouri Department of Mental Health
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What Is Mental Health First Aid
The help provided to a person developing a mental health problem or experiencing a crisis until professional treatment is received or the crisis resolves.
www.TheNationalCouncil.org
Potential Audiences
Hospitals and health centers
Employers
Faith communities
Schools/universities
Law enforcement/first responders
Nursing home staff
Families and caring citizens
Mental health authorities
Policymakers
www.TheNationalCouncil.org
By the Numbers
• 3,000+ Mental Health First Aiders
• 180+ community trainings
• 360 instructors certified
• 36 states
• 1,000,000 media impressions
www.TheNationalCouncil.org
Transition Age Youth Initiative
3 year project to support a CBHO a local system of care partners to integrate:
• Transition Facilitator staff
• Services that improve access to
supported employment vocational training tutoring/educational services interpersonal and social skills training and
support.
www.TheNationalCouncil.org
Resource Center for Primary Care and Behavioral Health Collaboration
Visit http://www.TheNationalCouncil.org/ResourceCenter for
Practical resources including administrative, policy, and clinical documents
News on the latest integration and collaboration research
Strategies for community engagement and policymaking
Information on available trainings and partner resources
Opportunities for online dialogue with primary care and behavioral health providers who are also exploring integration and collaboration efforts.
www.TheNationalCouncil.org
Healthcare Collaboratives
Systems Improvement
• Collaborative learning mode: Safety net population in every community has seamless access to both mental health/addiction and physical healthcare services.
Partnerships between CMHC and FQHC
• Strong working partnership among mental health/addiction and physical healthcare providers, with roles defined, referral protocols in place, and cross-placement of clinical staff
www.TheNationalCouncil.org
Primary Care/Behavioral Health Collaborative Project
Began in 2007 – Phases I & II: 12 sites– Phase III & IV: 9 more sites
Massachusetts Colorado
Iowa Maryland
Montana Colorado
Washington Florida
Indiana Ohio
Illinois North Dakota
Texas Connecticut
South Dakota
Findings• Percentage of Depressed
Patients Screened for Suicide Risk
Range: 88 - 100%
• Percentage of Depressed/Bipolar Patients Referred (to either PC based BHC or specialty BH)
Range: 32 - 100%
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Programs: Leadership & Management
• Psychiatric Leadership Program
• CEO University• CEO-Board Symposium• Middle Management Academy
www.TheNationalCouncil.org
• Consulting and Referrals
• JOBank
• Elearning
• Books/DVDs
• Journal of Behavioral Health Services and Research
• National Council Magazine
Products and Services
www.TheNationalCouncil.org
Workforce Development and Retention
National Council E-Learning• 400+ courses for CE credits• Learning management systems• Helping you meet compliance, licensing,
and insurance requirements
Partnership with Essential Learning
www.TheNationalCouncil.org
Policy Action Center
• Provide National Council members with needed policy background, materials and ongoing assistance in conducting their advocacy.
• Help state associations develop recommendations for financing policies that will enhance the availability of services and support the implementation of policy recommendations.
• Support state associations in analyzing and responding to Medicaid restructuring plans and benefit decisions occurring at the state level, including on the ground technical assistance in selected states.
• Provide information on the Medicare Prescription Drug Plan (PDP) and Medicaid formulary best practices as well as recommendations for the improvement of formulary practices.
www.TheNationalCouncil.org
Christopher Loftis, PhDDirector of Practice Improvement
202.684.3734
Contact Info
www.TheNationalCouncil.org
Annual Conference
• 2,000 total attendance from
nearly 700 organizations
• 1,300 members from 460 unique member organizations
• Addictions and Co-occurring Disorders Track
– Changing the World — Improving Care of Individuals with Co-Occurring Disorders
– Delivering Medication-Assisted Therapy– Treating Addictions in a Chronic Care Paradigm– Criminal Justice Reform — Opportunities for Providers– The Science and Treatment of Addictions