www.thalesgroup.com copyright © 2015 by a macintyre published and used by the ssee and incose with...

www.thalesgroup.com Copyright © 2015 by A MacIntyre Published and used by the SSEE and INCOSE with permission

OPEN

Process Improvement Verification

System(PIVS)

ANGUS MACINTYRE

http://www.thalesgroup.com/

2OPEN

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ENCOSE Presentation September 2015

Agenda

Thales Overview

Chorus 2.0 : Thales Business Management System

Process Verification Improvement SystemBackground

Strategy

Usage

PIVS Metrics

PIVS Lessons Learnt

Questions

3OPEN

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Worldwide operations…

Global reach, local expertise67,000 employees in

56 countries

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...in all the markets we serve…

Trusted partner for a safer world

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Global Business Units and Business Lines

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Thales in the UK

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Basingstoke

Belfast

Bristol

Cambridge

Cheadle Heath (Stockport)

Crawley

Doncaster

Glasgow

London

Reading (Research & Technology facility)

Templecombe

Weybridge (HQ)

Key UK sites

8OPEN

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Chorus 2.0

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Process Map

10OPEN

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PIVS Definition & Objectives

▌ What is it ?

Verification that the process is correct and fully implemented in the real activities as defined in the applicable plan and in the reference system (Chorus)

This activity is performed regularly and objectively

▌ What are the Objectives ?

Ensure proper implementation of processes

Give the management the right level of visibility on problems and risks that could impact the quality of delivered products and services

Provide training / coaching to process users on how to implement processes and work accordingly with maturity

Provide tracks for improvement and deployment of new practices to process owners, and thus contribute to continuous improvement

Verification Actions are an improvement tool for work packages / projects / processes across the whole organisation

11OPEN

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PIVS

12OPEN

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Architecture of PIVS Content

Process Activities / Milestones

GPO/CPO

Checkpoints : elements to be verified, associated to :

• disciplines• processes• steps (reviews, milestones)

Disciplines

Processes

P1 …. Ckpoint …. Ckpoint …. Ckpoint P2 …. Ckpoint …. Ckpoint …. Ckpoint

PM SW IS RH etc

etc

Disciplines of interviewed actors

Group level and local specificities

13OPEN

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A global Approach in Thales to foster Process Implementation and improvement

14OPEN

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Structure

15OPEN

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CMMI practices

Good practices for the development, maintenance and delivery of products and services across their entire lifecycle.

PIVS provides a traceability between checkpoints and CMMI® V1.3 practices (CMMI–DEV, CMMI–ACQ, CMMI-SVC).

The CMMI practices are loaded in PIVS at Group level.

They are common for all organisations in the Group.

® CMM & CMMI are registered in the U.S. Patent and Trademark Office by

Carnegie Mellon University(SM) SCAMPI is a service mark of Carnegie Mellon University

16OPEN

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PIVS in the UKNumber of projects : 175

Number of scopes : 356

Number of organisations : 1

AS9100DAOS

Use PIVS results to measure the Project/Entities/Countries level of deployment and compliance to Chorus 2.0/Standards

Take time to Plan audits properly – select appropriate PIVS questions and identify additional ones with the SMEs

Closed Loop actions raised with Country Process Owners, Local Process Correspondents and Project Personnel managed in QPulse

etc90011400018001

17OPEN

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Checkpoints

Off-line Fundamentals checklists: Modify the results for each sheet of discipline:

Off-line In-depth checklists: Modify the results (sheet of checkpoints):

18OPEN

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Top IssuesNot implemented

Partially implemented

Largely implemented

Fully implemented

Global Compliance

2% 6% 9% 83%

The Configuration Management Activities are budgeted, based on an estimate. 25% 0% 13% 63% 2 1 5

On the development projects, the HSE representatives received the minutes of the project End-of-Phase Reviews and communicate particular points to the HSE Manager. 50% 0% 0% 50% 2 2

To improve the "Prepare and Deliver Customer Service" process, lessons learnt which allow to feed enterprise experience capitalization are formalized during the Service lifecycle. 33% 0% 0% 67% 2 4The documents are recorded (conservation) according to the applicable Document Management Plan (stand-alone Document Management Plan or part of another Management Plan).Any employee who has the need to know shall be informed of their access path and shall get the access rights. 3% 5% 8% 85% 1 2 3 34The documents are archived according to the applicable Document Management Plan (stand-alone Document Management Plan or part of another Management Plan).Whenever needed, retrieving is possible. 3% 5% 8% 85% 1 2 3 34

Any creation of document shall be based on the reuse of Entity/Country templates. 2% 5% 5% 88% 1 2 2 37

Part of the Service File, the Service Definition Document to describe the service architecture is created, reviewed and approved as planned. 14% 29% 14% 43% 1 2 1 3The Team Charter is initialized at the beginning of the project, then refined and shared.It defines the values to share, the expected behaviours and the way to evaluate them, and the rules for the exchanges between the stakeholders.Project Team integrates the relevant competencies (engineering, purchase, services, quality, etc.). 9% 9% 36% 45% 1 1 4 5The Project Charter, the PMP and all other supporting management plans are reviewed regularly for relevance against the Project objectives and updated if necessary.The project context is reviewed regularly (at major reviews) in order to revalidate the compatibility between the strategy, the organisation and the ways of working. 10% 10% 40% 40% 1 1 4 4The software components are verified according to the test plan and the verification procedures

The configuration state of each component and test tool is identified and controlled 25% 25% 0% 50% 1 1 2

25%

50%

33%

3%

3%

2%

14%

9%

10%

25%

5%

5%

5%

29%

9%

10%

25%

13%

8%

8%

5%

14%

36%

40%

63%

50%

67%

85%

85%

88%

43%

45%

40%

50%

The Configuration Management Activities are budgeted, based on an estimate.

On the development projects, the HSE representatives received the minutes of theproject End-of-Phase Reviews and communicate particular points to the HSE Manager.

To improve the "Prepare and Deliver Customer Service" process, lessons learnt whichallow to feed enterprise experience capitalization are formalized during the Service…

The documents are recorded (conservation) according to the applicable DocumentManagement Plan (stand-alone Document Management Plan or part of another…

The documents are archived according to the applicable Document Management Plan(stand-alone Document Management Plan or part of another Management Plan).…

Any creation of document shall be based on the reuse of Entity/Country templates.

Part of the Service File, the Service Definition Document to describe the servicearchitecture is created, reviewed and approved as planned.

The Team Charter is initialized at the beginning of the project, then refined and shared.It defines the values to share, the expected behaviours and the way to evaluate…

The Project Charter, the PMP and all other supporting management plans are reviewedregularly for relevance against the Project objectives and updated if necessary.…

The software components are verified according to the test plan and the verificationprocedures…

2%

6%

9% 83%Global Compliance

Not implemented Partially implemented Largely implemented Fully implemented

19OPEN

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Lessons Learned – 1 of 2

Auditor Help is required to identify the PIVS questions to be asked

Set up of UK PIVS templates Audit Strategy document aligned to the templates “How to” PIVS Guide

General: Need to schedule audits relative to areas of Project risk – Significant number of audit with no Actions. Prepare audits well in advance. Subject Matter Expert (SME) commitment & engage during prep. Schedule audit time for Team discussion, & PIVS updates. A need for additional training for the QAM community

Root Cause Analysis (RCA) to facilitate performing the analysis

the Chorus 2.0 process detail

20OPEN

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Lessons Learned – 2 of 2

PIVS: Create individual PIVS Checkpoints for each process using the UK templates Remove the UK template project and update with the project being reviewed Tailor checkpoints for “killer” questions early. A “N” requires an Action raised in QPulse A “L” or “P” requires an action raised in the project action tracker Raise “change request” if the question is unclear Suggest additional questions for inclusion in the checklists again through a ”Change Request”

21OPEN

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PIVS Review

Standard Set of questions : no requirement to reinvent the wheel Agreed by the process community Provides evidence of adherence to the Chorus 2.0 / ISO/ CMMI etc Easily updatable and accessible Standard metrics available Allows comparison between projects, sites, entities

PIVS provides a bond between Quality and the disciplines

22OPEN

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Question Time

23OPEN

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6 - Design, Develop and Qualify the solution

The Solution can be a system, a sub-system, a product / equipment, a software/hardware component or a service (for its tangible part),One process with 3 contexts [Solution, Hardware, Software]

DDQS reviews : milestone reviews or other kind (ie wp inspection, release reviews….) depending of the chosen development cycle

The process shall be tailoring in consistency with general rules (see tailoring instruction 87201604-DDQ-GRP)Reinforced roles of the Design Authority (DA) [GBU], (DA PL) [Product line] and of the Project Design Authority (PDA) [Project view]

6.1 - Design, Develop and Qualify the Solution

www.thalesgroup.com copyright © 2015 by a macintyre published and used by the ssee and incose with...

Documents

encose presentation

openthis document

agenda thales overview

process map

business lines

global business units

pivs definition objectiveswhat

local expertise67