· pdf file · 2014-01-30 4 introduction sap dispute management is a part of sap...

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Introduction SAP Dispute Management is a part of SAP Financial Supply Chain Management (FSCM). Dispute Management provides function for processing Receivables related dispute cases. Disputes can be for various reasons. To name a few they can be as follows:-

1) Damaged goods received by customer 2) Material received not as per quality standards 3) Incorrect price 4) Late delivery

Dispute Management helps in controlling and streamlining the dispute case process, enables cross department dispute resolution. It helps to organize and store all information and documents related to a dispute case. Finally it helps to track the dispute case and help control work distribution. We now start with the configuration of dispute management in SAP.


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1. Dispute Case Processing

1.1 Create RMS ID

SAP Customizing Implementation Guide � Financial Supply Chain Management � Dispute Management � Dispute Case Processing � Create RMS ID Here we define one or more Records Management Systems (RMS). Here we can use the RMS to control the visibility of element types and elements. The standard SAP contains the following RMS:

• UDM_DISPUTE, if we use Accounts Receivable Accounting (FI-AR)

• UDM_FICA_DISPUTE, if we use Contract Accounts Receivable and Payable (FI-CA)

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· pdf file · 2014-01-30 4 introduction sap dispute management is a part of sap...

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