www.salga.org.za

“ for municipalities, by municipalities, to benefit of municipalities”

A SALGA led initiative supported by the Water Research Commission

Insights and Opportunities for Improved Efficiencies arising from the Municipal

Benchmarking Initiative

www.salga.org.za

MBI Status

• MBI has been operating for 2 years• Focus on municipal performance improvement via

process benchmarking & metric benchmarking • Voluntary Process

What’s In It For Me (WIIFM)? Needs to demonstrate value to participants

• Harnesses peer based learning processes• Guided and shaped by Municipal Practitioners

– Municipal Steering Committee– MBI Ambassadors – For Municipalities, By Municipalities, to the benefit of

municipalities

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1. Internationally aligned locally relevant

Modules & Material

2. Municipal Engagement & Support

3. Municipal Events & Forums

4. Munibench Web-database & tool

5. Business Analysis & Business Intelligence

6. Business Management & Leadership

Main Areas of Endeavour

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A Modular & Tier based Approach

PRODUCT QUALITY

OPERATION & MAINTENANCE

HUMAN RESOURCE & SKILLS DEVELOPMENT

WATER LOSS / DEMAND MANAGEMENT

FINANCIAL PERFORMANCE

SERVICE DELIVERY/BACKLOGS

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Phased Approach with long lead in to Maturity

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Sensitive to Variable Change Management Challenges &

need for an Adaptive Approach

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Process Benchmarking

…what can I learn from others?

Water Services Master Classes FREE participation by ALL Technical overviews Case studies Best practices Share common issues/challenges faced How did they do that?? Performance measurement (PIs) Networking

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Process Benchmarking

…DM and LM Peer Groups?

Cities Working Groups Established for each module How are issues addressed? Specific topics Track PIs and discuss drivers of performance

• “I thought that I was the only one grappling with this issue. It is comforting to hear that others are having the same problems.”

• “I have been trying to do calculations comparing our performance with other cities but have been unsure as to whether I have interpreted numbers correctly. Now that I have met my peers I can just call them and check next time.”

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Metric Benchmarking

…where is the data?

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MBI Approach

• Benchmarking is like water…flexible and able to adapt to meet needs and gain most traction• What is working?• What is not working?

“Be like water…” – Bruce Lee

e.g. Track PIs that are useful and that you feel will assist you in understanding and improving your performance

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What’s In It For Me?

People give time to things for several reasons:• Those things are important to them• Those things are habits• Those things are what they believe they should do

We want/need municipalities to stand up and say: • I want to improve…I want us to be the best!!

…BUT we are not there yet….

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What’s In It For Me?The Five Basic Benefits

1. Money saving2. Time saving3. Convenience & comfort4. Safety, security and peace of

mind5. Prestige and/or status

…benchmarking done well assists with all!

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Where do you want to go?

…Water Services Performance Excellence!

What is your destination?

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Let’s consider the Benchmarking Airplane…

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Crew

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Give Direction

Crew

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Provide information,

rules, guidelines, methods…facilitate & make your

journey comfortable!

Crew

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Chicken or beef? …

choose your PIs!

Crew

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How are you progressing?

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Are you on the plane?

Some on board…but far from full!

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Have you taken off yet?

This is really difficult…I need to concentrate and apply myself!

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Are you flying high?

Things are going well…habits are forming!

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Have you already reached cruising

altitude?

…what’s my next challenge?

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…when the ability to

perform the basics of service

delivery is not in place?

But how can we take-off…

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Benchmark your Water Service Business

Health

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WSA Vulnerability Index

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Are you healthy enough to Train for Peak Performance? Or are you in need of Intensive Care?

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Water Services Planning

Management Skill Level (Technical)

Staff Skill Levels (Technical)

Technical Staff Capacity (Numbers)

Water Resource Management (WRM)

Water Conservation & Demand Management (WCDM)

Drinking Water Safety & Blue Drop Status

Wastewater/Environmental Safety & Green Drop Status

Infrastructure Asset Management (IAM)

Operation & Maintenance of Assets

Financial Management

Revenue Collection

Information Management

Organisational Performance Monitoring

Water Service Quality

Customer Care (CRM)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

South Africa Summary

Moderate Vulnerability (75-60%) High Vulnerability (60-50%) Very High Vulnerability (50-0%) No data

Key Very High Vulnerability

Where do you need medical care ?

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DWA/SALGA will support your passage to good health…

MuSSA

Data Analysis

WSA Workshop

Master Plan Inclusion

Council Adoption

Management Signoff

Draft final MPAP

Checklist

Implementation

MuSSA

DWA Setup WSA Workshop

DWA/ SALGA Priority Review

DWA Support SALGA Support

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The MBI Team is committed to helping

you!

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The plane is waiting…

…Why not get on board?

…but for how long can it wait?

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Air Traffic Control says GO!

…DWA, NT, SALGA & other sector role players want you to

take off!

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Are you ready?

…Do you have your ticket?

…Will you make it on time?

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Take-off with the MBI team…and reach new heights in water services performance!

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Your attitude will determine your altitude!

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Thank You!

A SALGA led initiative supported by the Water Research Commission

“ for municipalities, by municipalities, to benefit of municipalities”