www.completeinnovations.com fleet complete corporate overview 1

www.completeinnovations.com1

FLEET COMPLETECorporate Overview


ABOUT COMPLETE INNOVATIONS

Founded in 1998, Complete Innovations is a leading global provider of mission critical fleet, asset and mobile workforce management solutions

Complete Innovations has provided dispatching, fleet tracking and mobile resource management solutions to over 5,500 companies worldwide

One of the fastest growing companies in North America – Profit200 & Deloitte Fast500

Based in Markham, Ontario, Canada


PARTNERSHIP WITH AT&T

AT&T is US’ second largest wireless carrier whom CI have successfully partnered in a co-sell relationship since 2009.

In May 2011, AT&T launched CI’s product portfolio on their bill.

AT&T has over 7000 sales reps representing CI’s product portfolio.


AT&T MOBILE SOLUTIONSVALUE PROPOSITION AND STRATEGY

Increase productivity through the deployment of integrated mobile solutions

• Connected devices, mobile applications such as tracking, field service automation, fleet management, application development, machine to machine integration, tech support and full lifecycle management etc.

Provide professional services to design, integrate, deploy and manage across all areas of a solution


WHY AT&T?

AT&T offers the nations largest most advanced 4G network• Covers 275 Million people• 2000 more US Cities compared to Verizon

AT&T operates the nations largest Wi-Fi network

• Serves 105.2 million wireless subscribers

• Includes more than 30,000 hotspots across the nation

Communication services to SMB include:

• Voice, Data and Video

• Bundles

• Internet Access & Support

• Local Service and Long Distance

• Wireless

www.completeinnovations.com

Fleet Complete PC Application

Asset TrackerAT1000

Handset SolutionsResource & Action Tracker, HOS

Fleet TrackerMGS100, MGS200 or MGS500

6

3 SOLUTIONS ON 1 PLATFORM

All 3 Fleet Complete solutions can be tracked and managed from:

• .NET PC App

• Browser + Mobile Browser (HTML5) App

• iPad AppC


GPS TECHNOLOGY OVERVIEW

Data CentreSecurity & Redundancy

GPS Satellite

Wireless Networks2G, 3G, 4G, LTE

Internet

OfficeFleet

Asset

Resource


WHY FLEET COMPLETE?

A feature-rich software platform, that scales up to meet the needs of enterprise customers and user-friendly enough for SMB customers.

Bundled, no capital outlay solutions on one bill, exclusively offered through AT&T.

Fleet Complete offers Fleet Tracking, Asset Tracking and Action Tracking in one platform accessible from a rich desktop app, web browser app, iOS app and Android app.

We are a mission-critical company that is focused on providing the best possible customer service including free unlimited training and support.


PRODUCT STRENGTHS

High Loyalty• Low customer churn rate, less than 1%

Proven technology• 10+ years in-market, owned and developed by Complete Innovations

In-House R & D• New features are often based on feedback from our large base of

existing customers

Reliable• All customer data is stored in a AT&T Data Center• 3 year warranty on Fleet Tracker hardware• 1 year warranty on Asset Tracker hardware


APPLICATION ACCESS ANYWHERE

.NET software application for your PC - FREE

Web Interface (IE9, Safari, Firefox) - FREE

Mobile application (Android/iPhone/iPad) - FREE• Permits search of location or vehicle from a single search bar and

centres map on device• Located device user on the map so they can logout and see closest

worker to them• Perform a trip replay (pc only) of any day including speed/speed limit,

poi notifications, etc• Further development to be released monthly to include POI creation,

rule editing, asset editing

Download “Fleet Complete” from the Apple Appstore or Google Play

https://itunes.apple.com/ca/app/fleet-complete-mobile/id438112899?mt=8



https://play.google.com/store/apps/details?id=com.fleetcomplete.fleetcomplete&feature=search_result

https://play.google.com/store/apps/details?id=com.fleetcomplete.fleetcomplete&feature=search_result


RAPID CUSTOMER GROWTH

Subscriber Count continues to grow• Adding over 1,000 subscribers per month• Less then 1% churn rate

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

2006 2007 2008 2009 2010 2011 2012


IN-HOUSE PROFESSIONAL SERVICES

Our Professional Services team has the expertise and resources to enhance The Fleet Complete platform, integrate it with it customer systems, and even build new components to compliment our products

The team provides:• Custom reports development Systems

integration with other back-office systems• Custom mobile applications to

accommodate specific business requirements related to the mobile workforce

• Core product customizations and enhancements to accommodate any business requirements (Enterprise customers only)


COMPETITIVE ADVANTAGES

Developed by Complete Innovations

Exclusive national partnership with AT&T

Many large customers that are referable

Fleet Complete is a platform – track vehicles, assets and resources • Many competitors can only track vehicles

Complete Innovations has been in business for over 12 years

Complete Innovations reinvests into technology

Professional Services

Integrated billing with AT&T

After sales support (in-house dedicated training and customer support team)

Many of our competitors are small in size, and resellers of technology

Award-winning technology


FLEET COMPLETE TARGET MARKETS

Fleet Tracker OpportunitiesCourier

Parts Delivery

Office Supplies / Furniture / Food & Beverage Delivery

Armored Vehicles

Passenger (Limo, Patient Transfer)

Environmental Services

Waste Management

Tow-Trucks

HVAC

Plumbers

Electricians

Technicians

Asset Tracker OpportunitiesLandscape

Property Management

Restoration & Repair

Construction


FAST FACTS

Fuel is the #1 operating cost of most companies with fleets• Every 6 mph over 60 mph decreases fuel economy by 10%• Average truck uses ~1 gallon of fuel for every 1 hour of idling• Harsh braking and rapid acceleration reduce fuel economy by 33% on highways

and 5% in the city

Driver behavior has a huge impact on fleet operating costs• Speeding tickets & accidents can result in an increase in insurance rates• Aggressive driving increases wear & tear and maintenance costs - up to $1,500 per

year per vehicle

Maintenance is 5% of a vehicle’s total cost of ownership• Poorly-running engines can use 10-20% more fuel• Keeping tires properly inflated can improve fuel efficiency by as much as 19%

Efficient fleet utilization is key to ROI• Using fleet management, companies can reduce labour costs by 8%• Eliminate unauthorized use of fleet vehicles


KEY BENEFITS

Real time fleet management• Enables businesses to track location, speed and direction your vehicles are

traveling to be able to respond to customer needs faster and more accuracy

Operational efficiencies • Reduced speeding, idle time, off hours driving, reductions in payroll and paid

overtime. All of these can be achieved by monitoring your remote workforce

Vehicle maintenance• Scheduled proactive maintenance in the system allows for easier management

of vehicles and prevent costly vehicle repairs

Increased revenues• Business can get more work out of existing field staff in the same time period• They can use GPS tracking to reduce wasted time, increase dispatch efficiency

and route the closest worker


KNOW WHERE THEY AREReal Time Tracking

Owners need to know whether their workers are in the right place, when they got there and when they leave to run things effectively

Geo-fencing lets them create defined work area boundaries, and track all activity around them

• Set boundaries in which they need to contain vehicles or equipment

• Ensure their assets are being used in properly and in compliance with established rules

Fleet Trackers enables business to control their employees actions and the use of their assets

• Create alerts for any breech of the geo-fence boundary to 'catch' any unacceptable activity

• Follow up on employees who are constantly violating boundaries


ENHANCED CUSTOMER SERVICE

Tracking will help you respond to customer need faster and with greater accuracy

Improve dispatching

Increase customer satisfaction

Save valuable company time

Fleet Tracker can track and report on each vehicle in your fleet, enabling you to dispatch the closest worker, as well as provide proof that employees completed their jobs in a timely manner


REDUCE EXCESSIVE SPEEDING

Excessive speed is dangerous and burns extra fuel increasing risk & cost to fleet operations.

Reducing excessive speeding will:

• Save fuel• Reduce unsafe driving• Encourage better driving behaviour• Prolong vehicle health

Each 6 mph over 60 mph decreases fuel economy by 10%


MINIMIZE ENGINE IDLE TIME

Reducing engine idle time will:

Save fuel costs

Extend life of vehicle

Reduce greenhouse gas emissions

Excessive idling wastes fuel: average truck uses 1 gallon of fuel for every 1 hour of idling, 60 min of idle time per day can use up to 300 gallons of fuel annually

Equivalent of $2,000/vehicle every year!


MANAGE VEHICLE MAINTENANCE

Vehicles get the best gas mileage when they operate in peak condition

Staying on top of vehicle maintenance will help to:

• Keep vehicles running efficiently• Decrease fuel costs

Automated maintenance reporting:

• Mileage, operating times, duration and date


CONTROL INSURANCE COSTS

Speeding tickets and other moving violations are an unneeded expense of operating a fleet

A single ticket can raise your insurance rates, and

More than one can end up costing you thousands more each year

Controlling insurance costs requires:• Reduce speeding• Reduce unsafe driving• Reduce accidents, loss and theft


STOP UNAUTHORIZED USAGE

Over 90% of companies have take home fleet vehicles

• Huge potential liability that can come from employees using company vehicles without approval or knowledge


POWER TAKE OFF (PTO)

Auxiliary equipment attached to a vehicle where power is required for operation

Examples:• Tow trucks, dump trucks, boom trucks


REDUCE LABOUR COST & IMPROVE PRODUCTIVITY

Stop guessing if employee’s time sheets are accurate, and eliminate the effort of processing manually timesheets

Stop paying high overtime costs

Eliminate false time sheet claims

Save office administration time

Know where your employees vehicles have been, when they arrived, and how long they have been there; productivity will increase because employees know you know


OUR CUSTOMERS


Destiny Resources(TELUS Fleet Tracker)

Orderit.ca(TELUS Track and Dispatch)

Dynamex(TELUS Resource Tracker)

CUSTOMER TESTIMONIALS

http://www.youtube.com/watch?v=x7MCbxtDKIg

http://www.youtube.com/watch?v=QQnT0ZRSAKA

http://www.youtube.com/watch?v=smqWZmXovhU


CASE STUDY

BAE: Sharon Vincent

IMAP Channel Manager: Luis Bouza

IMAP SCAM: Jason Blanchard

MAC: Michael Beale

DUNN TIRE


CASE STUDY

Customer Problem / Negative Impact:

Dunn Tire used a GPS system to track its fleet of delivery trucks while drivers used cell phones to communicate with dispatchers. The company wanted to gain efficiencies with a more robust mobile management solution – integrating tracking and messaging capabilities together.

DUNN TIRE


CASE STUDY

Solution:

Fleet Tracker MGS200 with Garmin Integration in 71 vehicles

Garmin Integration provides drivers with the latest delivery schedules and driving directions assistance

Dispatchers are able to more easily communicate with the drivers using text messaging to enforce safety standards and enhance customer service

DUNN TIRE

“ With the new Fleet Complete and Garmin system, we intend to phase out the use of cell phones in the majority of our trucks for a savings of about $14,000 a year.”

– Vince Wagner, Director of Distribution, Dunn Tire


CASE STUDY

Customer Benefit:

Increased visibility into the use of vehicles and driver behavior

More efficient dispatching and communication with drivers

Fleet Complete all-in-one tracking and dispatching platform allowed Dunn Tire to do more with less resources

AT&T Benefit:

71 MGS 200’s with Complete Innovations – Fleet Tracker AVL Software Solution. ARPU $26

DUNN TIRE


DEMO OF SOFTWARE


Key business benefits:• Manage and monitor driver behavior• Reduce fuel costs• Increase vehicle life• Minimize unauthorized vehicle use• Optimize routing and fleet utilization• Increase driver productivity

Ideal for:• Small, medium or large fleet• Businesses looking to increase

visibility on their fleet location and activity

• Fleet owners who want to minimize fuel expenses and fleet running costs

FLEET TRACKER


Features:• Do-it-yourself install

capability with OBDII connector

• Built-in accelerometer for movement detection

• Built-in back-up battery for tampering prevention

• 3 year warranty

MGS100 SELF-INSTALL


Features:• Covert pro-install • Built-in accelerometer for

movement detection• Variety of inputs for sensor

readings such as emergency button, driver ID, temperature sensor, door sensor, PTO sensor, etc.

• 3 year warranty

MGS200 PROFESSIONAL INSTALL


Features:• Covert pro-install • Built-in accelerometer for

movement detection• Variety of inputs for sensor

readings• Ethernet cable for internet

connection• Optional WiFi Adapter for

wireless internet connection for up to 100 ft

• 3 year warranty

MGS500 with OPTIONAL WIFI


FLEET TRACKER DEVICE FAMILYFeatures MGS100

Self-Install

MGS100/200

Pro-Install MGS500

Installation Self-Installed Professional Professional

I/O inputs, ex Door Sensor No 4 inputs, 2 outputs 13 inputs, 4 outputs

Onboard Ethernet Port No No Yes

Wi-Fi Capable No No Yes

Vehicle ECM Integration No Yes Yes

Driver ID Support No Yes Yes

Temperature Sensor support No Yes Yes

Garmin Integration support Yes Yes Yes

PTO Integration support No Yes Yes

Over-The-Air Configuration Yes Yes Yes

Power Source OBDII Hardwired Hardwired

Battery Back-up Yes Optional Optional


Garmin GPS navigation devices can be integrated with Fleet Tracker to provide in-vehicle messaging, dispatch and route navigation.

Features:• Pre-Canned Responses/ Messages• Two-Way Messaging• Automatic navigation for dispatched

activities• Automatic job updates• Driver ID Login• Time-card reports

Application:• Couriers, Delivery Trucks,

Landscaping Businesses, Technicians, Electricians, Construction, Restoration

GARMIN INTEGRATION


Save time identifying drivers and individual road behaviors, while keeping vehicles and assets safe with built-in security features.

Features:• Unique Key Fobs• Multiple Key Fobs per one

vehicle• Driver ID with buzzer• Driver ID with starter disabling

for protection against theft• Time-card reports

Application:• Fleets with Multiple Drivers per

Truck, Oil&Gas, Crew Transportation vehicles, Transit vehicles, School buses

DRIVER ID INTEGRATION


Fleet Tracker can be integrated with an optional Emergency Button for increased driver safety in cases of emergency or distress.

Features:• Covert installation• In-app or email notification of

emergency, accident or distress

Application:• Remote crews, Field workers,

Lone workers, Oil&Gas, Emergency Response Fleets

EMERGENCY BUTTON INTEGRATION


Fleet Tracker can easily integrate with a Power Take-Off connection and monitor accurate usage of the power required for auxiliary equipment.

Features:• Time of ON and OFF status of the

auxiliary equipment• Accurate report on PTO usage to

avoid under the table work• Receive alerts when the equipment is

used, ex. when snow plow lowers the plow, the customer gets informed that their street is being cleaned

Application:• Tow Trucks, Dump Trucks, Cranes,

Excavators, Forklifts, Liftgates, Snow Plows, Garbage Trucks

POWER TAKE-OFF SENSOR


Monitor and regulate climate control for transportation of temperature-sensitive products.

Features:• Measure temperature in F and C• Transmits temperature status every 4

seconds• Receive alerts for any unnatural spike

in temperature • Historic report of temperature

throughout the transportation period for quality assurance

Application:• Pharmaceutical and Medical

Transportation Fleet, Livestock transportation, Passenger and Public Transport

TEMPERATURE SENSOR


Monitor the times and duration of the open door status on your vehicles.

Features:• Accurate usage time on door and

hood activity for increased preventative maintenance

• Duration of open door status for accurate monitoring of passenger pick-up transportation stops

Application:• Public Transit, Bus, Taxi, Delivery

Vehicles, Trailers

DOOR SENSOR


Monitor true odometer and fuel economy readings to stay on top of your routine maintenance.

Features:• Accurate value of mileage and

engine hours taken from the engine control module

• Correct usage of fuel used by the engine

Application:• Public Transit, Bus industry,

Passenger Transportation

ECM INTEGRATION


Key business benefits:• Visibility of non-powered assets

such as trailers, containers, power generators, constructions equipment

• Reduced theft and misplacement of equipment

• Monitoring of rented equipment

Ideal for:• Businesses with large or expensive

equipment that is routinely left on job sites for weeks or months

• Businesses that rent equipment out

ASSET TRACKER


Features:• Magnetic installation capability• Hardwire installation capability

for recharge• 3 year battery without recharge

(dependent on transmission rate)

• Motion sensor• Rechargeable battery

AT1000


Monitor and regulate climate control for transportation of temperature-sensitive products.

Features:• Measure temperature in F and C• Instantly transmits spikes in

temperature in storage trailers, etc.• Historic report of temperature data

during the storage period

Application:• Logistics, Cargo Transportation,

Livestock Transportation, Medical and Pharmaceutical Product Storage

TEMPERATURE SENSOR


Monitor the times and duration of the open door status on your containers and trailers

Features:• Accurate usage time on door and

hood activity for increased preventative maintenance

• Alerts for unauthorized door activity to prevent theft or cross-border smuggling

Application:• Logistics, Storage, Warehousing,

Cross-border Transportation

DOOR SENSOR


Monitor the fuel levels, or any other measured readings, in your equipment, such as power generators, water towers, etc

Features:• Receive alerts in cases of fuel

levels dropping when equipment is not powered to prevent theft

• Accurate reading on the fuel levels to avoid unnecessary refueling trips

Application:• Construction Equipment

Rentals, Oil & Gas Equipment Rentals, Mobile Water Towers, Irrigation Systems

FUEL LEVEL SENSOR


Monitor any type of activity with ON/OFF, OPEN/CLOSE or UP/DOWN statuses.

Features:• Receive instant alerts when the

status has been changed• Keep historic log of the activity

on the equipment for accurate work-sheets, preventative maintenance and safety

Application:• Construction, Transportation,

PTO Equipment, ATM Machines

DIGITAL SENSOR


Applicable in situations where the Asset Tracker is not hardwired to a trailer and requires to be recharged on regular basis.

Features:• 12V charger• Equipped with wall plug for any

office wall outlet for a quick recharge

• Includes a cigarette lighter connector for recharging in vehicle

AT1000 CHARGER


Key business benefits:• Visibility of field and remote crews’

activity and job status• Ability to dispatch work activity to the

closest available worker

Ideal for:• Businesses with remote crews• Scheduling or tasking employees who

aren’t always driving the same vehicle

RESOURCE TRACKER


Features:• GPS location tracking• Dispatch activities to handsets• Schedule tasks and delivery

appointments for your drivers from HO

• Near real-time status updates to tasks, activities and location

• Historic log of all dispatched activities and tasks

• Accurate report on time cards and working hours

ANDROID and iOS


ACTION TRACKER HOS

Key business benefits:• Automated compliance on Hours of Service

Regulation• Reduced paperwork associated with log

books and roadside inspection• Digital reports on worker’s available hours

according to the regional regulations

Ideal for:• Long hauling companies with over the

border transportation• Trucking companies• Oil & Gas Transportation


Features:• Available Hours reporting• Roadside Inspection mode• Electronic Driver Vehicle

Inspection Report (DVIR)• “Slip-seat” capability• Violation Reports• Driver Log Archive

ACTION TRACKER HOS


Pricing

Solution Fleet Tracker Asset Tracker Resource Tracker

Action Tracker

HOS

Monthly Price $24 $29 $45 $10 $20 $5 $7

Contract term No Contract

3-year 3-year No Contract 3-year No Contract 3-year

Self-Install Hardware $155 $0 N/A $155 $0 N/A N/A

MGS200 Hardware $155 $0 $0 N/A N/A N/A N/A

MGS500 Hardware N/A N/A $155 N/A N/A N/A N/A

Professional Installation

$130 N/A Included $130 N/A N/A N/A

Locate Intervals (variable)

2 min 2 min 2 min 2 min 2 min 15 min N/A

Transmission Frequency (variable)

6 min 6 min 6 min 6 min 6 min 15 min N/A

Included Data 2 MB 10 MB 1 GB 2 MB 2 MBIncluded with Data

Plan

Included with Data

Plan


PRODUCT SUPPORT

David Prusinski, VP of Sales

(416) 629-7063 | [email protected]

Stephen Nesbitt, Manager, Last Mile Industry Solutions


Sandro Arnone, Technical Channel Manager


mailto:[email protected]




SALES SUPPORT

David Prusinski, VP of Sales


North East - CT, DE, MA, ME, NH, NJ, NY, PA, VTMike Mihajlovski, RSM (800) 220-0779 x 228 | Cell (647) [email protected]

South East – AL, FL, GA, MS, PRStephen Smyth, RSM (770) 241-9111 [email protected]

South Central – AR, KS, LA, MO, OK, TXMitch Norris, RSM (214) 926-8216 [email protected]

Pacific – CA, NV, OR, WAUtena Yokoshima, RSM (310) [email protected]

Midwest – IA, IL, IN, MN, ND, NE, OH, SD, WITim Haubenreiser , RSM (312) [email protected]

Desert Mountain – AZ, CO, ID, NM, MT, UT, WYLisa Lynn Francis, RSM (720) [email protected]

Mid Atlantic – DC, KY, MD, NC, SC, TN, VA, WV Mark Moffett, RSM (484) 680-6444 [email protected]









www.completeinnovations.com fleet complete corporate overview 1

Documents

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verizon att

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att data center

asset tracking

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