standard contract forum 24 april 2008 13.30 customer suite, bt centre, london

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Page 1: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London
Page 2: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com

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Standard Contract Forum 24 April 2008

13.30Customer Suite, BT Centre, London

Page 3: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com

Standard Contract Forum 24 Apr 2008

AGENDA

1 Introduction and Notes of Previous Meeting

2 Review of New and Amended Schedules

3 Consult 21

4 AIT Update

5 Interconnect Link Lead-times Update

6 21 CN brief Contracting Update

7 Any Other Business

Page 4: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com

Standard Contract Forum 24 Apr 2008

Keith Mitchinson

24 April 08

Page 5: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Standard Contract Forum 24 Apr 2008

SIA CONTRACT DOCUMENTATION

UPDATING SCHEDULES – DRAFTS

Schedule 01 – ISISchedule 130 – CSISchedule 131 – VIC• typographical corrections

Schedule 225 – Emergency Calls• Working on update to allow the use of Network CLI from 08 and 03 number ranges

Page 6: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com/consult21

21CN / Consult21 Update

•Broadband•Interconnect•Pathfinder•End User Communications•Consult21 Working Group Activity•Useful Websites

23rd April 08

Page 7: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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21CN Plan Status

The BT review of the 21CN Plan, which has the benefit of reflecting on the experiences to date from Pathfinder and other testing activity is nearing completion. The review has focussed on three main areas:• Early realisation of benefits of the move to 21CN for CPs and their end users• Expansion of flexibility and choice for CPs of the 21CN plan • Improving the levels of certainty of delivery to the plan.

• Whilst Broadband and Ethernet product deliveries are on track, the approach to Voice (and the new voice products) is still being finalised

• WBC trials continue, to enable an end of April launch

Page 8: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com/consult21

Broadband

•The Wholesale Broadband Connect (WBC) product, delivering the faster broadband capability to end users on ADSL2+ access technology, is planned for launch at the end of April 2008, with the “Managed” version of this product, (WMBC) following immediately after.

•WBC is to launch with a footprint of some 1 million end users, rising to around 10 million in one year.

•IPstream will stay on 20CN, as will Datastream. The withdrawal of these products will be subject to consultation.

Page 9: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com/consult21

Interconnect

While the voice strategy is being determined, the Tranche approach to DLE interconnect route migration to VICs (virtual routes off the NGS switches) has been suspended. In the meantime, route closures and growth are subject to “per occasion” bi-lateral discussions between BT and CPs.

The Next Generation PSTN Interconnect (NGN Call Conveyance) product is due to launch in time for mass migration. BT and the potential triallist CPs are working on the testing programme (tests, location, timescales etc) to achieve this. The actual launch date is however subject to review, as the concept of Mass Migration is now affected by the elective approach to end user migration.

The 1G Multi-Service Interconnect Links (MSIL) product, which is required to carry both broadband (WBC) and interconnect (NGN CC) services, has been launched.

Page 10: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Pathfinder – Migration Pilot in South Wales

The Bedlinog trial and end user feedback activity gleaned some very useful feedback.

Pathfinder is now due to restart in May 08 with initially 75k end users being migrated between then and January 09 (Phase 1).

The scope of Phase 2 of Pathfinder is subject to review and discussion within Consult21 as a result of the proposed approach to end user voice migrations

Page 11: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Communications

• New information on the Consult21 website:– “Information for Resellers”

– “New Users”

• Webcall updates continue, recent:– WBCC product development

– Next Generation Broadband migrations

– Service data availability (“datasets”)

Details / replays can be found from the Consult21 website

Page 12: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com/consult21

Consult21 Working Group InformationWorking Group Monthly Key Information

Network Structure An improved interface and presentation to access the service availability information (“datasets”) has been launched.

Discussions on Standards related to any new interfaces required as a result of any new approach to delivering the 21CN objectives

Systems & Processes BT Wholesale Customer Roadmap with details of system, process and product changes that impact customers launched. For more details see http://labs.bt.com/roadmap/

Interconnect & Portfolio

Following work on improving aspects surrounding the VIC product, bi-lateral discussions are underway on signing off the VIC product as BAU

Details surrounding of the new PSTN Emulation interconnect product (NGN CC) continue to be discussed.

Line Access Access products (VLA, WBCC etc) is an active debate within this WG, as is the proposed approach to voice services. Discussions across WGs on numbder of handover points for these products (20 as WBC and or 27/9 as for interconnect)

Point to Point Continue to lead on the MSIL engagement. Now WG links with openreach Ethernet forum.

Broadband Consultations issued on WBC downstream QoS and use of fibre.

Page 13: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com/consult21

Consult21 Working Group InformationWorking Group Monthly Key Information

Implementation & Migration Work has been focussed on enabling Pathfinder (POTS) restart. Discussions on further end user migrations including ISDN in Northern Ireland are also progressing.

Broadband work is majoring on the WBC trial(s) and will also deliver the detail of migrating IPstream to WBC.

End User Migration Communications

Focus has recently been on ensuring that resellers are aware of 21CN, and the potential impacts on them and their customers.

Discussion is increasing on broadband and corporate communication processes

Contracts Work continues on embracing WBC in the MSA contract, with NGN CC to follow in time to avoid undue haste leading up to launch.

Page 14: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

www.btwholesale.com/consult21

Useful Websites

• Information and support for communication providers on the 21CN programme:

http://www.btwholesale.com/consult21

• The independent public information website covering the process of migration:

http://www.switchedonuk.org

• For general information about BT’s 21CN programme:

http://www.btplc.com/21CN/

Page 15: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Standard Contract Forum 24 Apr 2008

Erica Cumming

24 April 08

Page 16: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Standard Contract Forum 24 Apr 2008

AIT CONSULTATION

• Industry briefed 31 January/1 February

• Discussion at 20 February SCF

• Return date of 28 February

• 7 CPs responded

• BT has responded individually on the matters raised and made amendments where appropriate

Page 17: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Standard Contract Forum 24 Apr 2008

AIT: PROPOSED CHANGES AS A RESULT OF CONSULTATION

MAIN CHANGES:

• Requirement for working facsimile (2.4(f))

• Confirm option to use e-mail if fax not functioning (2.5(a))

• Facility to update notice forms in consultation with CPs (2.5(b))

• Transit: TO has until 5pm on the Working Day following the 14th AIT calendar day to re-issue the A1 Retention Notice on the TNO (rather than by 16th AIT calendar day - to account for bank holidays) (6.2(a))

Page 18: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Standard Contract Forum 24 Apr 2008

AIT: PROPOSED CHANGES AS A RESULT OF CONSULTATION

MAIN CHANGES (cont):

• Transit: confirm TO to be active if unreasonable not to be so (4.2)

• Assignment of rights – confirm authorised signatories (7.4)

Discussed with industry group 23 April

Page 19: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Standard Contract Forum 24 Apr 2008

AIT IMPLEMENTATION:

Supplemental Agreement:

• Update to Paragraph 14A

• Annex D “AIT” definition – reference out to Annex E

• Insert new Annex E

• Provision for Effective Date

• Any Ofcom amendments to be incorporated by notice

• Review of AIT 12 months from Effective Date

Page 20: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Standard Contract Forum 24 Apr 2008

AIT IMPLEMENTATION PLAN

• Briefing and Supplemental Agreement to all players May 2008

• Request signature by June 2008

• Reference to Ofcom of non-signatories July 2008

• CPs will be given 6 months notice before effective date - as requested for implementation

Page 21: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

Standard Contract Forum 24 Apr 2008

Keith Mitchinson

24 April 08

Page 22: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

Standard Contract Forum 24 Apr 2008

21CN brief Contracting Update

MASTER SERVICES AGREEMENT

1. ETHERNET MSIL

• "Prototype MSA" notified in December

• Launched January

• Discussions still ongoing with industry

Page 23: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

Standard Contract Forum 24 Apr 2008

21CN brief Contracting Update

MASTER SERVICES AGREEMENT

2. WBC and ETHERNET MSIL

• April MSA updated

• Now covers both • Ethernet MSIL; and

• WBC

• Reviews due: MSA/MSIL July; MSA/WBC in November

Page 24: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

Standard Contract Forum 24 Apr 2008

21CN brief Contracting Update

NGN CC

• Expert contracts group proceeding (next meeting 28/04)• Looking at first drafts of • Planning and Operations Annex • SVLAN Schedule • Sample schedules (101/102; also 143 - 04 proposed) • Definitions - proposed• Recognise need to coordinate with Consult21 Contracts Group re boilerplate/overall contract

Page 25: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

INTERCONNECT INFRASTRUCTURE – LEAD TIME REDUCTIONS

Feedback & Proposals to industry lead-time consultation

Standard Contract Forum – 24th April 2008

Page 26: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

CONSULTATION FEEDBACK

• 4 responses to lead-time consultation document

• Assumption that nil return reflects agreement to BT banding proposals

Is introduction of lead-time bands necessary?

Y Y N Y •Sensible & logical•Fairer•Single lead time for all (3 months)•More flexible

Agree with lead-time bands proposed?

Y Y N Y •More accurately reflect timescales•Use ‘stop’ reasons rather than max lead times

Indicative maximum lead-times

Y N/A N/A Y •6-8/8/12 weeks•Any improvement welcome•Use PPC contract as benchmark•3 months for new transmission

Can you reciprocate?

Y Y Y Y •Yes all round

Page 27: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

New PoC - Duct, Fibre & Transmission

New PoC - Fibre & Transmission

New PoC - Transmission only

New Route

Route Aug

25 85 110Working Days

New PoC - Lead-time (6 months)

New Route

45

Existing Proposed

6 months

PROPOSALS

Page 28: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

PROPOSALS

‘Agreed ACO’ process to capture delivery typeThis will ensure that:• Both our customers and BT are aware of infrastructure requirements

before circuit order placement• Circuit orders will be placed with the correct contractual lead-time

Industry notification & implementation• These changes will require a standard 90 day industry notification• Current proposals are for launch 1st September 2008

• This document is circulated for the purposes of feedback & discussion. It relates to plans currently under assessment and subject to design, development and contract. As such, the contents are subject to change.

Page 29: Standard Contract Forum 24 April 2008 13.30 Customer Suite, BT Centre, London

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Standard Contract Forum 24 Apr 2008

AOB

Date of next Meeting 22 July 2008