www.amicushorizon.org.uk amicushorizon making homes, helping people tpas conference 8 july 2015 kate...
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
TPAS Conference8 July 2015
Kate DodsworthExecutive Director, People and Strategy
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
AmicusHorizon
• 28,000 homes• g15 housing association• c.750 staff• Three concentrations of
stock and staff: South London, Sussex and Kent
• Fantastic resident governance!
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Overview
• History• Structure• Report• Benefits• Future
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
For us it’s the:
1. Structures
2. Processes
3. People
4. Law
Regulation - Homes & Communities Agency
Co-Regulation
Making homes, helping peopleAmicusHorizon
What does Governance mean to us…
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping peopleMaking homes, helping people
Area Panel• Hold us to account for
service delivery
• Scrutinise services
• Area Plans
• Resource allocation
Residents’ Council• Hold the Exec and Board to account
• Approve all customer facing policies
and strategies
• Work jointly with Board on corporate
strategy and budgeting
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Culture - One Team• ‘One Team’ : Board,
residents and staff• Moving from
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Success, Satisfaction and Scrutiny
• Department for Communities and Local Government sponsored
• University of Westminster did research
It’s true – resident involvement:• Improves satisfaction• Shapes services• Drives down cost!
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Benefits – Service Improvement and VFM
Complaints and Customer Experience• Residents and staff overhauled
policies and procedures• Residents sit on stage 3 panels• Procedure now far more
transparent• VFM – savings of over £100k per
year• Increased satisfaction
Procurement
• Residents have influenced procurement practices
• Select and monitor contractors• Have designed tenders for higher
standards• VFM – savings of over £1m on
boiler maintenance; £100k on grounds maintenance
• Increased satisfaction
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
What’s next ?
Just completed 2015 Governance review – steering group of 6 with majority residents
Challenges:
• Attracting more new residents
• Cost of our Resident Involvement
• Connecting the structure to all residents
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people