WV PUBLIC LIBRARY DIRECTORS BOOT

CAMP, 2013 “General”

Harlan White

Network Services Division

Director

West Virginia Library Commission

WVLC Network Services Support

• Network personnel coordinate’s efforts, standards and technical issues of the Administrative technical staff, field technicians, system administrators, software and hardware vendors, telecommunication and ISP providers.

• We assist library staff throughout the State with the above issues and work individually with them to resolve problems with computers, network connectivity, subscription services and other technical issues.

• We provide back-up technical support and materials for the in-house and field technicians via telephone, e-mail, or often in person, on location at libraries across the state.

SLN Regional Hubs

Field Tech Staff

Statewide Library Network

Tech Rescue Enabled XFER

Public Access Computers

State Library Network

• Private IP Network

• Domain names

• Firewall

• Web filter (with override)

State Library Network

• Site webpages

• Email

• Remote access:

http://webmail.wvlc.lib.wv.us/src/login.php

• Catalog Server and client support

• Regional and on site tech staff

State Library Network

• Tech staff location

http://whereis.wvlc.lib.wv.us/

• Helpdesk 1-800-642-9021 opt. 5

http://10.99.241.19/sitehelpdesk/user/log.asp

• Fortress and Anti-virus software

• TREX remote restore software

THANK

YOU!