wslhd allied health
TRANSCRIPT
YOUR EMPLOYEE JOURNEY
COVID-19 Recruitment
WSLHD Allied
Health HANDBOOK
1
Contents Purpose ................................................................................................................................................... 3
Important Contact Details....................................................................................................................... 4
Welcome from your Chief Executive ...................................................................................................... 5
Welcome from your District Director Allied Health ................................................................................ 6
Welcome from the Allied Health Leadership Team ............................................................................ 7
An Introduction to WSLHD Allied Health ............................................................................................ 8
WSLHD Allied Health Structure ........................................................................................................... 9
Facility and Service Key Contacts ...................................................................................................... 10
Westmead and Auburn Hospitals ................................................................................................. 10
Blacktown and Mount Druitt Hospitals ........................................................................................ 10
Workplace Culture ................................................................................................................................ 11
NSW Health Core Values ................................................................................................................... 11
NSW Health Code of Conduct ........................................................................................................... 11
Allied Health in WSLHD ......................................................................................................................... 12
What we are Striving to Achieve ....................................................................................................... 12
Roles and Responsibilities ................................................................................................................. 12
Allied Health Assistants ................................................................................................................. 12
Dietetics ........................................................................................................................................ 12
Nuclear Medicine .......................................................................................................................... 12
Occupational Therapy ................................................................................................................... 12
Pharmacy ...................................................................................................................................... 12
Physiotherapy ............................................................................................................................... 13
Psychology .................................................................................................................................... 13
Podiatry ......................................................................................................................................... 13
Radiation Therapy ......................................................................................................................... 13
Radiography .................................................................................................................................. 13
Social Work ................................................................................................................................... 13
Speech Pathology .......................................................................................................................... 13
Safety in the Workplace ........................................................................................................................ 15
Security ................................................................................................................................................. 16
Communication Systems....................................................................................................................... 17
Email Access and Etiquette ............................................................................................................... 17
Postal/Mailing Message Postal Department .................................................................................... 17
Digital Health Solutions (DHS) ............................................................................................................... 18
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Statewide Service Desk (SARA) - Assistance ..................................................................................... 18
DHS Forms ......................................................................................................................................... 18
CERNER.............................................................................................................................................. 18
iPM .................................................................................................................................................... 18
Frequently Asked Questions ............................................................................................................. 18
Self-Care ................................................................................................................................................ 19
The Employee Assistance Program (EAP) ......................................................................................... 19
Your very own health coach ............................................................................................................. 19
Free Immunisations .......................................................................................................................... 20
Wellbeing .......................................................................................................................................... 20
Parking .................................................................................................................................................. 20
Rosters and Leave ................................................................................................................................. 21
Allied Health Casual Pool Rostering .................................................................................................. 21
Salary and Salary Packaging .................................................................................................................. 21
Payroll Enquiries ............................................................................................................................... 21
Smart Salary – Salary Packaging........................................................................................................ 21
Important Work Related Training ......................................................................................................... 22
Orientation and Onboarding Requirements ..................................................................................... 22
Online Mandatory Training ............................................................................................................... 22
Additional Training and Education Resources .................................................................................. 22
Induction ............................................................................................................................................... 23
Patient Feedback................................................................................................................................... 23
Where can complaints go? ........................................................................................................... 23
Complaints Management...................................................................................................................... 23
Concerns and Complaints about another Employee ............................................................................ 23
Employee Complaints ....................................................................................................................... 24
Making a Complaint to your Manager .............................................................................................. 25
Workplace Bullying ........................................................................................................................... 25
Work Health and Safety (WHS) ............................................................................................................. 26
Making a Medical Claim for a Workplace Injury ............................................................................... 26
Infection Control ............................................................................................................................... 26
Wellbeing .......................................................................................................................................... 26
Performance Management ................................................................................................................... 27
Privacy and Confidentiality ............................................................................................................... 27
Waste Management ............................................................................................................................. 28
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Publication: People and Culture
Author: Organisational Development
Amended: April 2020 for Allied Health COVID-19 recruitment
Purpose This Department Handbook provides employees with key departmental and Western Sydney Local
Health District (WSLHD) information. Suggestions for other useful information to be included are
welcome and can be emailed to [email protected]
This handbook has been developed to provide orientation and on-boarding information for Allied
Health staff recruited in the COVID-19 strategy.
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Important Contact Details EMERGENCY: 2222 or 000 or 0-000 dependent on your Facility – please check with your manage
WSLHD Employee Contact Points
See your manager for: • Feedback • Leave • Salary issues • Workplace priorities • Issues /concerns
Annual WSLHD Quality Award Program [email protected]
Carer Support
1800 242 636
https://www.carersnsw.org.au/ Organisational Development and Learning [email protected] 9840 3637 & 9840 3624
Diversity Workforce Aboriginal & Torres Strait Islander Employment 8838 6320 Disability Employment 8838 6389
Employee Assistance Programme (EAP) For work-related or personal problems 1800 818 728
HETI – NSW Health online training for all
employees WSLHD Intranet - Homepage
Health Care Interpreter Service 9912 3800 [email protected]
Smart Salary - Salary Packaging • Meal entertainment claim forms • Pre-tax packaging • Novated lease - Motor vehicle 1300 476
278
http://wslhdintranet.wsahs.nsw.gov.au/S
alary-Packaging-with-smartsalary/salary-
packaging
StaffLink Employee Self Service (ESS)
http://wslhdintranet.wsahs.nsw.gov.au/Staff
Link/StaffLink Statewide Service Desk IT issues 1300 285 533 or Self log-in – intranet home page “SARA” Access: your employee number Password: your Stafflink password
Translation service (for documents) 8838 6210
Workforce/ Human Resources Contact Facility Switch to connect to local HR Consultants or visit
http://wslhdintranet.wsahs.nsw.gov.au/Hum
an-Resources--Workforce-/Human-
Resources-Workforce
Human Resources Forms
http://wslhdintranet.wsahs.nsw.gov.au/Articl
eDocuments/2969/Western%20Sydney%20L
HD%20Human%20Resources%20Forms.pdf.a
spx
WSLHD Child Care
Mount Druitt, Blacktown and Westmead
0404 460 538
Mental Health Services
Cumberland Hospital
Tel. (02) 9840 300
Switchboard Auburn: (02) 8759 3000
Blacktown: (02) 9881 8000
Mount Druitt: (02) 9881 1555
Westmead: (02) 9845 5555
Mental Health (Cumberland): (02) 9840
3000
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Welcome from your Chief Executive Welcome to your workplace here in the Western Sydney Local Health District (WSLHD). The Your Employee Journey Department Handbook provides you with practical advice and information to help you find your way around your department, and to learn about how we work in WSLHD.
To begin with, it’s important you know how much we value a constructive culture at WSLHD, focusing just as much on the how we do things (CORE Values: Collaboration – Openness – Respect – Empowerment) as compared to just what we do (activity, tasks, achieving KPIs, etc.).
The Employee Journey is one part of a wide range of initiatives we have in place and will be continuing to develop, to influence and guide our organisation as we continue to evolve our culture.
One key message of our culture work is how to ensure every person, whether they be staff, patients,
families, carers and others we engage with while delivering our services have “the best day possible” when they’re here in the workplace and in our facilities.
Another significant part of our ongoing culture work is to grow our identity as a high performing organisation.
As you embark on the “onboarding” stage of your employee journey, a combination of your orientation and induction into your work area, we’re asking you to partner with us to co-create the culture where you are able to have consistent “best day possible” experiences, while also contributing to a high performance team!
What does this mean for you? It means amongst other things, that you are asked to make sense of the
ebb and flow of pressures, priorities and successes which make this a lively responsive workplace. It means appreciating the small acts of kindness and the heroic deeds of meeting demanding situations. It means doing the right things right to make a positive difference to our patients and communities.
It means having meaningful conversations with your manager about what are the expectations for the work to focus on, the learning to commit yourself to, and how you will work together to have an
effective and positive relationship, including how you both will give constructive and empowering
feedback to each other. Your work counts; what you say and do has an impact, especially on our
patients and their families. I trust you will have a rewarding time here in the WSLHD, and in the department you are located in, finding the right support as you need it, and learning and growing in your career and opportunities.
With appreciation
Graeme Loy
Chief Executive
April 2019
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Welcome from your District Director Allied
Health Firstly, welcome from myself and the Allied Health leadership team and congratulations on joining the
WSLHD Allied Health team, regardless of what profession you are. We thank you for joining WSLHD in
an unprecedented time for health and for helping the people of WSLHD stay healthy, out of hospital
and safe. It is a big step to have you join the team – both for you as a new person coming on board
and for us as your new colleagues and supervisors – and we welcome this.
COVID-19 presents a unique challenge for the Allied Health professionals to work in partnership with
colleagues and consumers to provide value based health care focused on crisis aversion, prevention,
out of hospital care and responsiveness to the needs of vulnerable and diverse patient groups. The
key theme for us is ability and the need to adapt to the environment and clinical demands as they
change while remaining focused on our core business.
We hope you enjoy working with us and I look forward to meeting you.
Thank you
Jacqueline Dominish
District Director Allied Health
May 2020
A welcome to WSLHD video is available for you to watch and meet the District Director of Allied Health
on the Allied Health Orientation webpage.
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Welcome from the Allied Health Leadership Team
The WSLHD Allied Health leadership team have messages of welcome and thanks for joining the
Allied Health Team in WSLHD.
“I would like to welcome you to the WSLHD Allied Health Team on
behalf of Westmead and Auburn Hospitals. I commenced my
career at Westmead and for my 21 years I have worked in
hospitals across Sydney’s West and South West. I look forward to
working with to maximise the quality and experience of care for
our patients at a time when our healthcare system needs us the
most.”
Ian Starkey
Acting Facility Director Allied Health Westmead & Auburn
Hospitals
“On behalf of Allied Health at Blacktown Mount Druitt Hospitals,
welcome to the team. We are delighted that you can join us in
the privileged work of caring for our local community in Western
Sydney. If you are starting your career with us or are an
experienced clinician, we value the skills, knowledge and
experience you will bring to our organisation and Allied Health
team.”
Bobbi Henao Urrego
Acting Facility Director Allied Health Blacktown and Mount
Druitt Hospitals
“I would like to welcome you to the WSLHD Allied Health Team on
behalf of Drug Health Services. I am a clinical Psychologist and
have held various clinical and leadership roles in public, private
and non-government sectors throughout my career. I am very
excited to work alongside you in providing high quality clinical
services to the people of Western Sydney, and look forward to you
bringing your experience, skills, knowledge and desire to service
the community.”
Angelo Barbaro
Acting Allied Health Manager, Drug Health Services
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An Introduction to WSLHD Allied Health
Allied Health Workforce in New South Wales (NSW) comprises of 23 individual professions in addition
to some other small but critical workforces such as medical physics, radiopharmaceutical science and
sonography. The Allied Health workforce is similar in size to the medical workforce in NSW Health so
they are not small and their diversity is a strength in the system particularly in the climate of rising
socio-economic health impacts, chronic disease, complex co morbidities and the pressure on inpatient
hospital beds and patient flow. In WSLHD, there are over 1,100 FTE (full time equivalent) Allied Health
staff which will expand with yourself and others joining the team during the COVID-19 pandemic.
NSW Health categorises the following 23 professional as Allied Health professionals:
Art Therapy Nutrition & Dietetics Podiatry
Audiology Occupational Therapy Psychology
Counselling Orthoptics Radiation Therapy
Diversional Therapy Orthotics & Prosthetics Radiography
Exercise Physiology Pharmacy Sexual Assault Workers
Genetic Counselling Physiotherapy Social Work
Music Therapy Play Therapy/Child Life Therapy
Speech Pathology
Nuclear Medicine Technology Welfare Officer
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WSLHD Allied Health Structure
The District Director of Allied Health provides overarching professional governance of the Allied Health
workforce in partnership with facility and service operational directors across all acute, community,
mental health and drug and alcohol facilities in WSLHD.
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Facility and Service Key Contacts
Contacts below have been provided for key discipline department heads for your information. The
head of department can be contacted. Please note, for Allied Health Assistants and Psychologists,
please contact the relevant department head for the discipline you are working with.
Westmead and Auburn Hospitals
Contact Name Phone Number Email
Dietetics Peter Talbot (02) 8890 7845 [email protected]
Medical Physics David Skerrett (02) 8890 6533 [email protected]
Nuclear Medicine George Bonovas (02) 8890 6533 [email protected]
Occupational Therapy
Sharon Millanta (02) 8890 7104 [email protected]
Pharmacy David Ng 0428 621 639 [email protected]
Physiotherapy Stephen Harvey (02) 8890 6503 [email protected]
Podiatry Samantha Tate (02) 8890 6981 [email protected]
Radiation Therapy Jill Harris 0448 379 147 [email protected]
Radiography Gloria Olivieri (02) 8890 6522 [email protected]
Social Work Nicole Hraiki (02) 8890 7460 [email protected]
Speech Pathology Alison Battin (02) 8890 6798 [email protected]
Blacktown and Mount Druitt Hospitals
Contact Name Phone Number Email
Dietetics Megan Byrne (02) 9881 8302 [email protected]
Occupational Therapy
Julianne Gibbons (02) 9881 8302 [email protected]
Pharmacy Amy Murray (02) 8670 8370 [email protected]
Physiotherapy Peter Rizkallah (02) 9881 8302 [email protected]
Podiatry Clare McGloin (02) 9881 8302 [email protected]
Radiation Therapy Jill Harris 0448 379 147 [email protected]
Radiography James Nol (02) 9881 8852 [email protected]
Social Work Anđa Milić (02) 9881 8302 [email protected]
Speech Pathology Jodi-Anne Gibson (02) 9881 8302 [email protected]
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Workplace Culture WSLHD shares the NSW Health CORE values, which is built upon the public sector core values of
integrity, trust, service and accountability.
NSW Health Core Values
Collaboration: Improving and sustaining performance depends on everyone in the system. An
organisation that believes in its people and is people centred.
Openness: Foster greater confidence and cooperation through open communication. Welcome and
use feedback as a tool to do better.
Respect: Never lose sight of our patients’ fundamental right to be treated with dignity, compassion
and respect. Of course, this applies to our colleagues as well.
Empowerment: There must be trust on all sides and at all levels with responsible devolution of
authority and accountability.
NSW Health Code of Conduct
The NSW Health Code of Conduct PD2015_049 defines the standards and professional conduct that
are required for everyone working in HSW Health and behaviours, which are unacceptable and will not
be tolerated. The Code of Conduct assists with building a positive workplace culture based on the CORE
values. The intent of the code is to provide a framework to promote ethical day-to-day conduct and
decision-making. It does not and cannot cover every situation that can arise in the workplace. The Code
does not replace the need for common sense in how staff conduct themselves.
Access the Code of Conduct:
https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/PD2015_049.pdf
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Allied Health in WSLHD What we are Striving to Achieve
The mission of Allied Health professionals is to deliver high quality, patient-centred care that improves
the health and well-being of the people in Western Sydney. We are committed to delivering a world
class Allied Health service which is underpinned by the NSW CORE Health Values and our service values
of patient-centred care, professionalism and innovation.
Roles and Responsibilities In broad terms, Allied Health professionals provide services to enhance and maintain functions of
patients and are a critical workforce in public health services. The Allied Health COVID-19 recruitment
is intended to assist with workforce needs across the system during the COVID-19 period, therefore
roles and responsibility will depend on the need of the team or department where you are rostered.
The respective department manager should make your specific roles and responsibilities clear to you
during your site orientation. Please also refer to your position description for more roles and
responsibilities.
Get to know what the other Allied Health professions do below:
Allied Health Assistants An Allied Health Assistant works under the supervision and direction of an Allied Health professional
to perform clinical and non-clinical duties. The Allied Health Assistant may be engaged to work in a
discipline specific area or assist in the delivery of allied health services across a multi-disciplinary team.
Allied Health Assistants may find themselves working with dietetics, diversional therapy, mental
health, occupational therapy, physiotherapy, podiatry, radiography, social work and speech pathology.
Dietetics Dieticians are an integral part of a multidisciplinary team, providing quality services to patients in
WSLHD in order to meet their health and wellbeing needs. A dietician may carry out work involving the
assessment of patient’s health needs and diet, guide patients on healthy eating habits and develop
plans for patients both while in hospital and for their home.
Nuclear Medicine Nuclear Medicine involves the application of radioactive substances in the diagnosis and treatment of
disease. A Nuclear Medicine Technologist may carry out work that includes administering tests such
as CT scans and MRIs, preparing and administering radioactive chemicals, perform imaging procedures
on patients and analyse biological specimens.
Occupational Therapy Occupational Therapists support patients to fully participate in everyday life activities. Typical work
for Occupational Therapists may include assessing patient needs, assisting hospital discharge through
assessments, develop plans to support motor skill improvement and supporting and advising on
assistive technology.
Pharmacy Pharmacists within public hospitals are responsible for ensuring safe use of medications, filling and
dispensing medical prescriptions, having discussions with patients about medication prescriptions,
ensuring a patients various medications are safe to be used in conjunction and work in
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multidisciplinary teams to advise and prescribe the best medications for the whole of patient health.
Pharmacists work closely with pharmacy technicians and pharmacy aides.
Physiotherapy Physiotherapists are involved in assessing and diagnosing a patients musculoskeletal, neurological and
cardiothoracic conditions, develop tailored treatment plans, they may provide massage therapy,
hydrotherapy, breathing and relaxation techniques, may conduct complex spinal and joint
mobilisation techniques, and educate patients on musculoskeletal conditions and injuries so patients
can lead healthy lifestyles.
Psychology Psychologists provide high quality and comprehensive assessment, treatment, supervision, and
research across the district. Psychologists provide integral support to various multi-disciplinary
services including Mental Health, Drug Health, medical services, and rehabilitation across the lifespan
and within community and outpatient settings.
Podiatry Podiatrists examine patient’s feet to determine the nature and extent of conditions, deformities and
injuries, examine and treat foot and leg abnormalities caused by diseases such as diabetes, prescribe
and organise corrective footwear, advise patients about continued treatment and foot care, provide
rehabilitation services and may treat foot wounds to prevent hospital admissions.
Radiation Therapy Medical radiation therapists work varies based on the areas they may work or specialties. They may
provide radiation treatment for cancer patients, perform safety and risk activities to ensure the risk of
providing radiation in incorrect areas is minimised, review treatment plans regularly and prepare the
required equipment.
Radiography Radiography involves the controlled used of radiation to produce images that assist with diagnosis and
management of disease and injury. Radiographers work with patients to produce X-rays, CT scans, MRI
scans, ultrasounds and other medical images that assist diagnosis.
Social Work Social workers in public health are involved in a wide range of work. They may conduct counselling
and targeted therapeutic interventions, conduct psychosocial assessments of patients, their families,
carers and significant others, conduct capacity, functioning and development assessments and partake
in case management and service coordination.
Speech Pathology Speech Pathologists work in a range of clinical settings, treating both children and adults.
They diagnose and manage communication disorders including difficulties with speaking, listening,
understanding language, reading, writing, social skills, stuttering and voice. Speech Pathologists
also assess and manage feeding and swallowing disorders (dysphagia), with aims to optimise a
patient’s ability to eat and drink safely.
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You can find a range of information about the Allied Health professions through the following links:
https://www.health.nsw.gov.au/workforce/alliedhealth/Pages/default.aspx
https://www.health.nsw.gov.au/workforce/alliedhealth/Pages/allied-health-workforce-projects.aspx
https://www.health.nsw.gov.au/workforce/alliedhealth/Pages/models-of-care-change.aspx
https://www.heti.nsw.gov.au/education-and-training/our-focus-areas/allied-health/allied-health-
professions-in-nsw-health
https://www.heti.nsw.gov.au/education-and-training/our-focus-areas/allied-health
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Safety in the Workplace Safety is the responsibility of everyone in the workplace. Safety should not be viewed as something you
do in addition to your work, but something to be considered and incorporated into everything you do.
During induction and throughout your employment at WSLHD, take time to make yourself familiar with those things in the workplace that are there to reduce the likelihood or prevent harm to yourself and
others, damage to plant and equipment or the environment. These include:
Procedures, e.g. Safe Work Practices (SWP) and Safety Rules,
Equipment e.g. fire extinguishers, trolleys and ergonomic seating,
Personal Protective Equipment (PPE) e.g. goggles, gloves and earplugs,
Signage, labelling and documentation e.g. Safety Data Sheets,
Education, training and supervision,
Fatigue management.
When a workplace incident, accident or near miss occurs, report it on a Staff, Visitor and Contractor
(SVC) form on the online Incident Information Management System, commonly known as IIMS.
IMS+ can be found at the following location http://wslhdintranet.wsahs.nsw.gov.au/Incident-
Management-System--ims--/incident-information-management-system-iims
When a notification is submitted on IMS+ an email alert is sent to the responsible manager.
The manager may require your assistance to investigate and complete the management tab of the
form in order to identify contributing factors and to prevent the occurrence of further incidents.
For advice and assistance on the management of work, health and safety (WHS) matters, including
the notification and management of IMS+ for workplace incidents and near misses contact the
facility/service WHS Coordinator or the WHS Unit on Tel. (02) 9840 3770.
For assistance on clinical matters, technical issues with IMS+ clinical notifications/incidents and
manager access contact the Clinical Governance Unit on Tel. (02) 8890 9924.
Fatigue is a factor that can impact your performance and the safety of yourself, your team and your
patients. You may be at greater risk of fatigue if you are working casual shifts and or working across
multiple areas. Please be mindful of your workload and not overloading yourself to prevent fatigue.
For more information on staff wellbeing, visit the Staff Wellbeing intranet and speak to your
manager.
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Security WSLHD security services offer the following support:
• Issuing of WSLHD ID badges,
• Manage boom gates,
• Regular patrols of car parking areas,
• After hours escort to car,
• Emergency call outs to aggressive/potentially aggressive situations within the perimeter of
a WSLHD facility,
• Work as a member of a multi-disciplinary team.
Check with your manager, if you need to move your car to a safer location after dark.
Compliments/Complaints in relation to security are to go to:
Most of our buildings have public and employee only spaces. The employee only spaces generally
require WSLHD card access. Do talk with your manager if your card access does not allow you into the
work areas you need. Do not prop open usually secure entry ways as this compromises our security.
If you have an emergency and are not sure what to do, then remember you can always call Emergency.
EMERGENCY: 2222 or 000 or 0-000 dependent on your Facility – please check with your manager.
If you need to contact security, contact information is detailed below:
Facility Contact Number/s Location
Auburn (02) 8759 3411 (02) 8759 3412 0427 906 881
Level 2 (next to Emergency Department)
Blacktown (02) 9881 8014 Level 3, B block (opposite therapies)
Cumberland/Mental Health
(02) 9840 3932 Building 37
Mount Druitt (02) 9881 1766 Level 2 (near the volunteer shop)
Westmead (02) 8890 7625 (02) 8890 5999 (urgent)
Level 2 (near Zouki food court)
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Communication Systems Departmental Communication
A range of communication systems are utilised within WSLHD. During your employment, you may use
day books, electronic boards, white boards and other systems. Paging systems and mobile phones may
be used. You will be orientated to the required and used communication systems during your local
orientation.
Microsoft teams may be used as a means of regular communication regarding confidential
information. To participate you will need to download MS Teams to your device. More information on
MS Teams, including access, will be provided during your induction.
Email Access and Etiquette
An automatic archiving system clears emails after 3 months. You can access archived emails by:
• browsing to the Applications page on the intranet site -
http://wslhdintranet.wsahs.nsw.gov.au/WS-Applications-List/WS-Applications
• scrolling down to then clicking on the State-wide Email Archive Manager link (see
attached screenshot)
• clicking on the Accept link on the Conditions of Access screen
• on the Quest Archive Manager Portal page login using your Novell network Username &
Password
• We all know this but…..Breathe and think before you send any emails. Email is best for
simple, straightforward matters that follow a conversation. Do make the tone clear, limit
use of capitals and know that every email sent may be saved in TRIM/HPRM by someone
else, and is forever in the system.
Postal/Mailing Message Postal Department
Great tips for internal and external mailing can be found at the following intranet site:
http://wslhdintranet.wsahs.nsw.gov.au/Postal-Westmead/Postal-Department
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Digital Health Solutions (DHS) Digital Health Solutions (DHS) in WSLHD has a range of processing platforms, operating systems,
applications and a large complex telecommunications network.
DHS provides a comprehensive range of services, focusing on delivering the highest standard of service to DHS customers through engaging and working with them to better understand their IT
needs.
The services provided across the WSLHD community include desktop support, procurement,
telecommunications, information technology project management, Electronic Medical Records
(Cerner), application support and computing facilities management and maintenance.
Contact by phone – Tel. 1300 285 533 Or
• Go to WSLHD Intranet page
• Click on “SARA IT Requests”
• Log in - User name is your employee number and your password is your usual StaffLink password
Statewide Service Desk (SARA) - Assistance
The State Wide Service Desk (SWSD) is the contact point for Information and Technology (IT) issues. All
computer related problems should be logged with SARA via the following methods:
Tel. 1300 285 533 for help with IT - 24 hours a day, 7 days a week
SARA portal - https://sara.health.nsw.gov.au/. When logging in, a small number of options will be presented to you. You select these based on the nature of the fault you are reporting.
DHS Forms
• e-Forms – New Network/Modify Accounts Forms • Use these forms to create a new network account or modify an existing network account.
• All general forms are in electronic format and can be completed on-line.
CERNER
WSLHD utilises Cerner as its electronic medical record (eMR) platform. Access and training for Cerner
will be provided during your orientation and induction.
iPM
iPM is the patient information management system for WSLHD. iPM is utilised by Allied Health for outpatient management and bookings. Access and training will be provided only if necessary for your role.
Frequently Asked Questions
For a full list of DHS FAQs go to: http://wslhdintranet.wsahs.nsw.gov.au/its-substitute-may-
2017/dhs-home-page
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Self-Care The Employee Assistance Program (EAP) Counselling for you; for work and/or non-work personal issues
The EAP is a work-based, early intervention service which provides appropriate, timely, professional
and confidential counselling and referral services for WSLHD employees (and their immediate family) in order to assist them to identify and resolve professional, personal or work-related issues. Employees
can make appointments directly, and only need to notify their manager if appointments have to take place in work hours.
Where serious personal matters, such as domestic violence or other complex family matters are impacting on your ability to work, please discuss options with an EAP counsellor and/or your manager
in relation to work needs, including flexible work approaches.
Contact for an appointment Tel. 1800 818 728
Email: [email protected]
For additional information on staff wellbeing, go to: http://wslhdintranet.wsahs.nsw.gov.au/Staff-
Wellbeing/staff-wellbeing
Want to quit smoking? Since February 2011, Australian smokers have been able to access nicotine patches under the
Pharmaceutical Benefits Scheme (PBS). To buy the discounted patches you need to get a prescription
from your doctor or authorised medical practitioner, and take it to your pharmacist.
www.quit.org.au/preparing-to-quit/choosing-best-way-to-quit/nicotine-replacement-products
Quitline
Tel. 13 78 48
www.icanquit.com.au
Your very own health coach The Get Healthy program offers free and confidential telephone-based expert advice and plenty
of motivation to help you find a healthier, happier you.
Contact details
Tel. 1300 806 258
www.gethealthynsw.com.au
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Free Immunisations WSLHD provides all employees with a free range of vaccinations including:
• MMR (measles, mumps and rubella)
• Hep B (Hepatitis B)
• VZV (varicella zoster virus)
• dTpa (diphtheria, tetanus, pertussis)
• TB screen
• Fluvax
Staff Health General Enquiries
Tel. (02) 8890 6777
http://wslhdintranet.wsahs.nsw.gov.au/Employment-Health-Assessment-/Staff-Health-Unit/Staff-
Health-Employment-Health-Assessment
Wellbeing
The COVID-19 landscape is ever-changing and your needs during this time are important. WSLHD are
focused on helping all staff feel more informed, supported, focused and valued at all times. There
are a number of resources and information available to support staff wellbeing during this period
and can be accessed through the Staff Wellbeing intranet page. Your manager and head of
department are here to help support you, so if you require support, please reach out to them, EAP
or seek information from the Staff Wellbeing page.
Parking Currently, staff access to carparks has been enabled at all WSLHD hospitals. To request access please
contact your parking office at the facility or facilities you are working at. While staff access to parking
has been enabled, this is only temporary. Once the temporary access for all staff has ceased, there
are waitlists for parking across the district. The waitlists do not apply for staff with disabilities.
More information will be provided during your induction.
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Rosters and Leave Leave provisions for non-casual staff (permanent, fixed term and temporary) are determined in line
with the relevant industrial award and PD0219-010 Leave Matters for NSW Health Service. You can
access the policy here: https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/PD2019_010.pdf
See the Workforce/Human Resources intranet page for links to various awards and NSW Health
policies. Human resource forms can also be accessed from this site:
http://wslhdintranet.wsahs.nsw.gov.au/Human-Resources--Workforce-/Human-Resources-Forms
Allied Health Casual Pool Rostering
HealthRoster used as the rostering system across NSW Health. Casual staff can view their timesheets
and rosters, notify their manager of their availability or unavailability to work and directly book shifts
by logging in to Employee Online (EOL) account via the following link:
https://wseol.ros.health.nsw.gov.au
Casuals can log into EOL from any device with a compatible internet browser at any time of the day
and from anywhere, including from home.
You may also be notified of vacant shifts via SMS/text messaging. By replying and accepting the SMS
offer, casual staff will be booked directly to the shift.
Rostering resources are available on the WSLHD Allied Health Orientation website here:
https://www.wslhd.health.nsw.gov.au/education-portal/nursing-midwifery/allied-health/allied-
health-orientation/allied-health-orientation
Salary and Salary Packaging Payroll Enquiries Contact HealthShare NSW Service Centres on:
Tel. 1300 679 367 or click on the link below to submit your query online
http://intranet.hss.health.nsw.gov.au/documents/procedures/service_centre/forms/contact_hrsd
Smart Salary – Salary Packaging This increases take home pay and reduces your tax. NSW local health district employees may choose to salary package as an award entitlement. Under Fringe Benefit Tax legislation, employees working in
a public health facility can salary package many living expenses. Salary Packaging allows employees to
have certain expenses deducted from their gross pay (before tax pay) thus reducing taxable income. Consider meal entertainment packaging, novated leases, regular rental/mortgage payments etc.
Tel. 1300 476 278 Or
http://wslhdintranet.wsahs.gov.au/salary-packaging-with-smartsalary
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Important Work Related Training Orientation and Onboarding Requirements
You will receive a ‘WSLHD Allied Health Casual Pool Orientation flyer’ with your letter of offer. It is
important you read this document carefully. This information sheet outlines all your orientation and
onboarding requirements.
The document together with other information and resources can be found on the WSLHD Allied
Health Casual Pool Orientation website.
The orientation process is summarised in the following flowchart:
Online Mandatory Training
All online mandatory training is completed on My Health Learning (MHL), available through the
Applications page of the intranet or via this link: https://www.heti.nsw.gov.au/education-and-
training/my-health-learning
Additional Training and Education Resources
Additional training and education information is available on the WSLHD Allied Health Orientation
website.
Read the WSLHD Allied Health Employee Journey Handbook
Complete WSLHD Orientation online on WSLHD Moodle
Complete Online Mandatory Training on My Health Learning
Attend your Orientation Day
Attend Supernumerary shifts
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Induction You will be required to attend an Orientation Day at Blacktown or Westmead Hospital. This day will be
dedicated to facility orientation, completing practical mandatory training, meeting your team and
undergoing discipline or facility specific induction and training.
Once you have attended your Orientation Day, your manager may offer you additional supernumerary
shifts, which will allow for ongoing induction and training. You may be offered a clinical supervisor or
mentor to support you during your employment at WSLHD.
Patient Feedback Patients and carers will at times complain about aspects of their care or situations within the department that concerns them. To deal with these situations the following is recommended in order
of priority:
Listen to the complaint and if relating to immediate patient care or lack of information, resolve
the issue or concern as quickly as possible
Notify your team leader/one up manager if you have not been able to address the concern.
They will be able to support the patient, carers and you.
Where can complaints go? Complaints can be made through the following pathways:
Blacktown and Mount Druitt Hospitals – Clinical Governance Support Coordinator
Email: [email protected]
Phone: 9881 8000 (via Switch) to the Clinical Governance Support Coordinator.
Westmead and Auburn Hospitals – Patient Advice and Liaison Officer
Email: [email protected]
Phone: 8890 7014
Complaints Management Complaints provide an important opportunity to identify problems and improve service provision
across NSW Health. Complaints within WSLHD are managed in accordance with NSW Health
PD2020_013 Complaints Management.
Concerns and Complaints about another
Employee If the practice or behaviour of a colleague is impacting on you badly, where possible, you should try to
have a direct conversation with the person concerned to resolve the issue. A CORE chat is a great NSW
Health model for a targeted conversation with colleagues.
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www.heti.nsw.gov.au/corechat
Employee Complaints
Steps
1. Attempt self-resolution – where safe to do so (see next page)
2. Talk to your manager or Workforce/HR manager
3. Make a complaint if still unresolved
• Prepare first
• Try to manage your emotions
• Make eye contact (as long as this is culturally appropriate)
• Use a friendly tone of voice
• Use active listening. Show interest in their feelings and views
• This will encourage the other person to talk openly with you
• Reiterate and acknowledge the main points of the conversation
• Speak clearly
• Pause to take breath
• Allow silence sometimes. This will allow your listener to catch up and process what you’re
saying
Make time to listen and allow the other person an opportunity to talk. Attentive listening is critical to
a CORE Chat. Through listening, you know what to say to generate connection and rapport – listen for
common feelings and words that resonate for you both during your CORE Chat.
TIP S FOR A CORE CHAT
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Making a Complaint to your Manager
If you feel you need support to resolve an issue you have with another employee, you can see your
manager to discuss the best way forward.
You can just give a verbal account to your manager and receive some coaching to help you take the
next step.
If you decide to formalise your complaint, then you may be asked to describe the situation in writing.
This will ensure your manager has understood the exact issues and concerns. It is best to provide
specific examples where possible. If you are dissatisfied with the management of your complaint or
feel the need to escalate further, you may contact your Human resources business partner.
The Employee Assistance Program can assist you in managing your response to difficult behaviours.
Contact for an appointment
Tel. 1800 818 728
Email: [email protected]
Workplace Bullying WSLHD is committed to a safe and equitable workplace for all and will not tolerate workplace bullying
under any circumstances. Employees are expected to contribute to the achievement of a professional
and productive workplace by carefully considering their own behaviours and its possible effects.
Contact:
• Your manager to discuss the situation as soon as possible
• The confidential Anti Bullying Advice line – Tel. 1300 416 088 for advice on process
• EAP – Tel. 1800 818 728 for counselling support
• Workforce/HR for more information and support
Policy: Prevention and Management of Workplace Bullying in NSW Health PD2018-016
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Work Health and Safety (WHS) Each employee has the responsibility to work in a safe manner and to deal with workplace hazards appropriately. This is not limited to physical safety. Each employee’s psychological safety and wellbeing are a high priority. It is every staff member’s responsibility to ensure they are aware of what they are required to do in order to maintain a safe workplace for themselves and others around. Please ensure you visit the WHS Notice Board and read the documents available. Access to the Notice Board is available here: http://wslhdintranet.wsahs.nsw.gov.au/risk-management/work-health---safety/whs-information---resources/whs-noticeboard-documents/whs-noticeboard-display-documents
The notice board includes the WSLHD Work Health and Safety Policy, an Issue Resolution flowchart, Safe work procedures and Manual handling along with other key documents. For all WHS Information and Resources, please visit the WHS intranet page here: http://wslhdintranet.wsahs.nsw.gov.au/Risk-Management/Work-Health---Safety/WHS-Information--Resources
Making a Medical Claim for a Workplace Injury Please notify your manager as soon as possible if you have a work place injury – see IIMS above.
For the management of your claim, as directed by your own doctor, please contact:
• Tel. 9840 3034 to discuss with WSLHD Rehab manager
• http://wslhdintranet.wsahs.nsw.gov.au/Risk-Management/Workers-Compensation
Infection Control
Wash hands, wash hands, wash hands!
Tell the message, do the message – infection control is impacted by everyone entering the WSLHD so we just need to say it again and again and all patients, carers and colleagues will appreciate you keeping on as a great champion of this basic hygiene need.
Wellbeing
The COVID-19 landscape is ever-changing and your needs during this time are important. WSLHD are
focused on helping all staff feel more informed, supported, focused and valued at all times. There are
a number of resources and information available to support staff wellbeing during this period and can
be accessed through the Staff Wellbeing intranet page. Your manager and head of department are
here to help support you, so if you require support, please reach out to them, EAP or seek information
from the Staff Wellbeing page.
Additional resources will be available on the WSLHD Allied Health Orientation website.
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Performance Management WSLHD has a Performance Framework which has an emphasis on how well you are performing, rather than what you are not doing well.
It is expected that managers will be clear in their expectations, give you regular feedback, and ensure you have Work and Development plans if you are either a part time or full time employee, which are reviewed regularly. You will have an annual performance review conversation, which will focus on the achievements as well as areas to strengthen. Casual staff may be given task lists on shifts to clarify expectations during that shift.
If you are not meeting expectations, then WSLHD expects your manager to let you know as soon as possible, and to plan with you how to do better. This is “business as usual” in WSLHD, explaining, coaching, reflecting, striving – it is all part of being in a place of high performance. See Performance - Guide for Employees 2016
Privacy and Confidentiality
Yes, that is what it means – it is said repeatedly but we just really want to guard against the temptation some colleagues may have to find and disclose other people’s private business.
All staff are bound by privacy law and ethical practice to maintain patient confidentiality.
See NSW Health Privacy Manual for Health Information for more information.
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Waste Management There are different bins for different things.
Recycling the right things saves the WSLHD significant money. This can then be spent on really necessary things for patient care.