wpa corporate overview 2014
TRANSCRIPT
Corporate Overview
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Wingspan Portfolio
Advisors, LLC, was
founded in 2008 to
address an emerging
demand for special
and component
servicing in order
to meet the capacity
needs of an industry.
Meet Wingspan
Wingspan is an award-winning, diversified mortgage servicescompany, partnering with banks, investors, mortgage insurers,
and attorneys throughout the U.S. With multiple offices in Texas, California, Louisiana, Colorado, and Florida, Wingspan’s team
of experienced professionals provides a wide range of strategic services to assist the mortgage industry.
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A Few Highlights
Approximately 370,000 square feet of office space
in five locations
Locations include:Dallas, TX
Melbourne, FLMonroe, LA
Denver, COSan Diego, CA
Nearly 2,000 mortgage professionals on staff
or available Executive team experience at Fannie Mae, Freddie Mac,
Wells Fargo, JPMorgan Chase, Bank of America,
Castle Peak, First Franklin, Morgan Stanley, Saxon,
Washington Mutual, First American, LPS
and others
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Wingspan Provides Solutions
Wingspan is a mortgage services enterprise that provides a broad range of strategic services to our clients, which
include several of the top 5 financial institutions in the U.S. From loan modifications and foreclosure alternatives to special
servicing and enhanced borrower outreach, Wingspan offers a full suite of customized solutions.
“The New Normal”
Today’s “New Normal” environment
requires unprecedented
focus on compliance,
third-party oversight,
and true subject
matter expertise.
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• I nbound Customer Service Call Center
• Inbound Bank Branch Mortgage Inquiries
• Customer Email Mortgage Inquiries
• Outbound Escalation Support
CUSTOMER SERVICE CUSTOMER COMPLAINT ESCALATION AND
RESOLUTION
COLLECTIONS/RECOVERIES
BORROWER OUTREACH
LOAN MODIFICATION UNDERWRITING
Centers of Excellence
• Single Call Complaint Resolutions
• Researched-BasedEscalation Resolutions
• Analytics-Based Resolution Support
• Outbound Escalation Support
• Early Stage Collections
• Parallel SPOC Support
• 90+ Loss Mitigation
• 120+ Extended E� ort
• Compliance
• Investor Types
• Single Point of Contact
• Inbound BorrowerSupport
• Imminent Default Support
• Overfl ow Inbound Borrower Support
• Triage
• Underwriting
• Income Quali� Review
• Non-Income Review
• Compliance
• Investor Types
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CLAIMS MANAGEMENT FINANCE FORENSICS
AND REMEDIATION
LOAN REVIEW/
DUE DILIGENCE
LOSS MITIGATION –
SHORT SALE AND DIL
FORECLOSURE AND
BANKRUPTCYs
Centers of Excellence
• Preparation and Filing
• Monitoring
• Claim Reconciliation
• Denied Claims
• Reporting
• Define Population and Sample Size
• Develop “What If?” Scenarios and Outcomes
• Review Sample and Quali�/Quanti�
• Perform QA of Findings and Summarize
• Credit
• Collateral File Review
• Title/HOA
• Valuations
• Compliance/Fraud
• Investor Types
• Education-Focused Solicitation and Outreach
• Quality Controlled Document Fulfillment
• Skilled Negotiations
• Streamlined Title Facilitation
• Portfolio Surveillance
• Collateral Analysis
• Foreclosure and Bankruptcy
• Component REO
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“ I just want to thank you
for all of your help with
our loan modification.
It has been a pleasure
working with one person
instead of 100 people
who you have to explain
your situation to. I have
told so many people
about your help, and
hopefully you can help
many more people stay
in their homes.”
~ Loraine S., Homeowner,
Sept. 2011
• Customer-centric approach
• Single point of contact
• Innovative, proprietary technology
• Leadership team with more than 300 years of combined mortgage servicing experience
• Scalable operation supported by experienced mortgage professionals
• Accountability and transparency
• High impact, low cost solution
• Pay for performance model
• Rapid ramp up/ramp down capability
• Quality management department utilizes Lean Six Sigma and
ISO 9001 methodologies
The Wingspan Advantage
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• Named #23 on the Inc. 500 list of fastest-growing private companies; second year in a row on Inc. 500 list
• Awarded the 2009 and 2012 Mortgage Technology Servicer of the Year by SourceMedia
• Named #2 on the Dallas 100 list as one of North Texas’ fastest-growing companies for two years in a row
• Named one of the Top Tech-Savvy Lenders and Servicers by Mortgage Technology in 2012 and 2013
• Recognized by Inc. Magazine with a Hire Power Award as one of the top job
creators in the U.S. two years in a row
• Frisco Chamber of Commerce’s Entrepreneur of the Year
• Ernst & Young Entrepreneur of the Year Finalist
Awards and Honors
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Wingspan in the Industry
WINGSPAN SPONSORSHIPS INCLUDE:
Mortgage Bankers Association
The Five Star Institute
AmeriCatalyst
Texas Mortgage Bankers Association
California Mortgage Bankers Association
Women in Default Services
American Securitization Forum
WINGSPAN IS PROUD TO BE A SILVER SPONSOR OF
MBA’s National Secondary Market Conference & Expo 2014
~ PLAYBOOK ~MAY 18 - 21 • NEW YORK CITY
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Wingspan Gives Back
• Music Is Medicine
• Susan G. Komen Race for the Cure
• North Texas Food Bank
• Project HOPE Foundation
• National Kidney Foundation
• PFAMILY ARTS
• Military Warriors Support Foundation
• 9 -1-1 For Kids
• American Red Cross
• No Paws Left Behind
• Denton State SupportedLiving Center
Wingspan Gives BackWingspan Gives Back
Wingspan Presents
‘Heroes & Hope,” a Charity
Golf Tournament, VIP Movie
Screening and Private
Concert with
Wynonna Judd.
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Wingspan in the News
“Wingspan did not invent
the concept of special
servicing but it may
have come close
to perfecting it.”
~ Mortgage Banking Magazine
MEDIA RESULTS INCLUDE:
CNBC
Yahoo
The Wall Street Journal
The New York Times
Inc. Magazine
Mortgage News
Housing Wire
The Dallas Morning News
M Report
Mortgage Servicing News
Dallas Business Journal
Mortgage Banking
American Bankers
Mortgage Technology
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In 2013, Wingspan acquired Dimont & Associates, the leader in the hazard claims industry. Founded by attorney Bernie
Dimont in 1996, the wholly-owned Wingspan subsidiary has offices in Dallas, Texas, and San Diego, California.
Dimont & Associates carries the SSAE 16 Type II Certification and channels hazard claims for many of the nation’s leading
mortgage servicers and GSEs, achieving high recovery results for their clients.
Dimont & Associates
Bernie DimontFounder, Dimont & Associates
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Executive Bio
Steven HorneEntrepreneur of the Year,
Frisco, Texas,
Chamber of Commerce
~Ernst & Young
Entrepreneur of the Year
Finalist
Steven HorneFounder, CEO and President
As Founder, CEO and President of Wingspan Portfolio Advisors, Steven Horne brings a wealth of mortgage servicing experience to clients. He is a career-long expert in creating
and executing strategies to mitigate losses in real estate portfolios of all types, with a specialized concentration in managing the most challenging assets.
Horne has an impressive track record in his unique and highly specialized area, having pioneered a number of the concepts and strategies used in the Wingspan methodology for
converting defaulted loans into re-performing loans, saving borrowers and lenders alike from the lengthy and painful process of foreclosure.
Previously, Horne was director of servicing risk strategy with Fannie Mae where he restruc-tured the National Servicing Organization and redesigned servicer performance reporting
and legal services management. Prior to Fannie, he spent nine years as a partner with Sherman Financial Group and was executive vice president of Sherman’s servicing affiliate,
Resurgent Capital Services. At Sherman, he built three of the firm’s most successful business lines, including a unit that purchased and resolved portfolios of delinquent mortgage loans.
Before Sherman, Horne founded and was president of MSV, as well as director of default servicing for Ocwen Financial, RTC supervising attorney for numerous asset management
contractors, and an attorney with the Washington, DC law firm of Frank, Bernstein, Conaway & Goldman.
Horne holds a JD from George Washington University and Bachelor degrees in English and Economics from Emory University. He is admitted to the bar in Virginia, Maryland, and the
District of Columbia. Horne was recently named an Ernst & Young Entrepreneur of the Year finalist and named Entrepreneur of the Year by the Frisco Chamber of Commerce.
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Wingspan Senior Executives
Vik JainExecutive Vice President
Strategic Alliances
Bill RiversGeneral Counsel
Terry MitchellExecutive Vice President
Human Resources
Jason SpoonerExecutive Vice President
National Operations
Arleen ScavoneChief Operations Officer
Matthew R. CassellChief Financial Officer
Binni SkariahChief Information Officer
Steven HorneCEO and President
Susan PettemExecutive Vice President
Business Development
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Wingspan Sales and Marketing Executives
Eshna GhoshSenior Vice President
Business Development
Steve KuhnExecutive Vice President
Strategic Account Management
Stephanie MartynVice President
Marketing and Communications
John GuySenior Vice President
Business Development
Guy DavisSenior Vice President
Marketing, Communications and
Industry Relations
Robert ShillerSenior Vice President
Enhanced Servicing
Linda SimmonsExecutive Vice President
Business Development
Ryan LillySenior Vice President
Business Development
Steve ShillerSenior Vice President
Strategic Alliances
For more information, please visit www.WingspanPortfolioAdvisors.com.
Contact Susan Pettem, Executive Vice President, Business Development.
214.254.2112