worldpay reveals "why do travelers pay that way?"

Why do they pay that way?

WebinarSeptember 29, 2016

Your hosts

Sean O’NeillEditor in Chief & ModeratorTnooz

Gene QuinnCEO & ProducerTnooz

Poll no. 1Where are you located?

V A C A T I O N P A C K A G E S

merchantsc. k

: a global leader in payments

years of payments innovation

transactions during this presentation

No. European acquirer.

m.

Poll no. 2What type of company do you work for?

Thomas HelldorffVP Airlines & Travel

About the researchS E C T I O N 0 1

How people pay for vacation packages and why?12,000 people that had booked a vacation package online in the past year.

B R A Z I L I N D I A A U S T R A L I A C H I N A U S A G E R M A N Y

Culture, demographic and attitudes towards payments

Booking the vacation Payments whilston vacation

Our research categories

O N E T W O T H R E E

Culture, demographics and attitudes to payments

S E C T I O N 0 2

Poll no. 3Do you offer alternative payment methods?

Young travellers are riding the wave of Alternative Payment Methods

Cards vs. APMs 56-65 years old

Cards vs. APMs 18-25 years old

C R E D I T A P M s

Poll no. 4Do you think installment payments would be

popular with your customers?

90% YesB R A Z I L

86% YesI N D I A

76% YesA U S T R A L I A

72% Yes

C H I N A

72% Yes

U S A

45% Yes

G E R M A N Y

Would you pay for their package vacation withan instalment-based payment type?

Saving up or vacations on Credit?

BUT: Younger travellers want to use their savings to pay for vacations67% of 18-25 year olds chose to use their

savings to book vacation packages over their credit-based payment options.

Booking the vacationS E C T I O N 0 3

Poll no. 5What percentage of your customers would pay

for travel with a mobile device?

People research vacations on various devices but still buy on desktop in most markets

20

PAYONDESKTOP

81%PAYONMOBILE&TABLET

DEVICES

17%

PAYONDESKTOPDEVICES

1 in 31 in 10021

ButsomethingischanginginAsiaPacific

Travelbookingsmadeonsmartphone

CHINAGERMANY

Payments whilst on vacationS E C T I O N 0 4

Taking your preferred payment method on vacation

T A X IB O O K I N G

A T T R A C T I O N T I C K E T S G I F T S

C A S H 5 6 % 3 7 % 3 8 %

C R E D I T C A R D 2 0 % 3 9 % 3 7 %

D E B I T C A R D 8 % 1 2 % 1 3 %

A I R M I L E S 0 . 1 % 0 . 2 % 0 . 1 %

A P M s 1 6 % 1 3 % 1 2 %A P M s 1 6 % 1 3 % 1 2 %A P M s 1 6 % 1 3 % 1 2 %

17% 5% 3%21% 10% 5%

VR Applications

Smartwatches

24

India is leading the way

INDIA CHINA US

Smart devices for booking travel services

SummaryS E C T I O N 0 5

Expect an increase in demand for instalment-based payments• Already common in Brazil and South Korea• Making it’s road into Europe• APMs with credit facilities

Younger travellers are most likely to use APMs• Harder access to credit and credit cards• Prefer to use savings to pay for vacations• More open to innovation

They are keen to use them whilst on vacation tooBut they believe (or know) they can’t use them when abroad

The mobile booking revolution has started, but for now only in China and India.

Summary

Thank you!

Send your questions and comments to [email protected]

Replay and presentation will be available on www.tnooz.com

V A C A T I O N P A C K A G E S

worldpay reveals "why do travelers pay that way?"

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