world leader in gases for industry, health and the environment field service qualification november...
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World leader in gases for industry, health and the environment
Field Service Qualification
November 10, 2009
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Field Service Qualification Process
Recap – Qualification requires Smart Solve Training on Procedures Hands on Qualification based on Job Plans
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Qualification Process (cont.)
Qualification based on:
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Qualification Scope
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Qualification Progress
23 total procedures identified for creation
17 complete
Percent 73%
Procedures
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Qualification Progress (cont.)
Checklists
23 total checklists identified for creation
17 complete
Percent 73%
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Qualification Progress (cont.)
Checklists
9 online checklists identified for creation
0 complete
Created when roles are created in smart – meeting with Albarado to discuss
Each will only contain 10 questions verifying all task complete in qualification – all online checklists will read the same.
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Qualification Progress (cont.)
Training
Will complete all training once procedures and checklists complete. (approx 30 courses will be created)
Matrix will be created once all procedures are complete to ensure the matrix matches the responsibility section of all procedures.
Will create QUAL roles in smart once all training is done – will apply training to role – then assign role to identified employees
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Qualification Role Out
Document Submission Timeline
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Qualification Process
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Obstacles
Document Submission Could be 25 + documents
Can we Roll out documents monthly?
• This will slow down qualification process
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Obstacles (cont.)
Qualified Trainers Who do we qualify as
trainers?
Should this be a grandfathering in?
How do we get them qualified in a reasonable time. Will SME’s be available to qualify?
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Obstacles (cont.)
Qualifying FST’s
RTM’s/FSC’s must decide who gets qualified for what.
Should FST’s be grandfathered in until end of 2010?
How do we get them qualified in a reasonable time. Are there enough installs, maintenance and removals to support?
Will SME’s be available to travel and do final qualification of FST’s?
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Deciding Levels
Proposed
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Level Obstacles
FSC’s will want ALL employees qualified in ALL areas!
What if a level 3 wants to become a 4 and no APSA installs are in the area?
Do we need to include years of experience as a criteria?
Does a qualified trainer need to be a qualification for a level 4?