worksmarts - training solutions, inc.participants develop the competence and confidence to actively...
TRANSCRIPT
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
WorkSmarts™:
How To Get Along, Get Noticed,
and Get Ahead
Facilitator’s Guide
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
© 2003, VisionPoint Productions, Inc. All rights reserved. Unless specifically indicated, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of VisionPoint Productions, Inc. This publication is designed to provide accurate and authoritative information in regard to the subject matter. It is sold with the understanding that VisionPoint Productions, Inc. is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional should be sought.
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
Table of Contents READ THIS STUFF FIRST..............................................................................1
This program is designed to ......................................................................................... 2 The rock-bottom benefits are........................................................................................ 3 Participants will know how to........................................................................................ 4 Participants will experience .......................................................................................... 5 The complete package includes ................................................................................... 6 How to use this guide ................................................................................................... 7 Icon Map ....................................................................................................................... 8 What can be reproduced and what can’t ...................................................................... 9 Notes .......................................................................................................................... 10
BEFORE THE SESSION ........................................................................... 11
Know your role............................................................................................................ 12 Know how to connect ................................................................................................. 13 Set your agenda ......................................................................................................... 15 Send an invitation and pre-work ................................................................................. 18 Sample Invitation ........................................................................................................ 19 Pre-Course Assessment (Facilitator’s Copy) ............................................................ 20 Final preparation checklist.......................................................................................... 22
CONDUCTING THE SESSION.................................................................. 24
Arrival of participants .................................................................................................. 25 Break the ice............................................................................................................... 28 Get people focused .................................................................................................... 36 Video Example-The First Factor................................................................................. 40 Practicing Positive and Proactive Skills...................................................................... 43 Video Example-The Second Factor ........................................................................... 46 Practice of Success Factor 2...................................................................................... 48 Video Model of Success Factor 3............................................................................... 55 Practice of Success Factor 3...................................................................................... 58 Video Model of Success Factor 4............................................................................... 61 Practice of Success Factor 4...................................................................................... 63 Video Model of Four Success Factors ....................................................................... 68 Focus on the Future ................................................................................................... 70 Wrap up the session................................................................................................... 73 Post-Course Assessment (Facilitator’s Copy) ........................................................... 76 Session Evaluation (Facilitator’s Copy) ..................................................................... 78
FACILITATOR’S RESOURCE SECTION Script of Video for WorkSmarts! ................................................................................. 79 Facilitator’s Tips for Leading a Training Session...................................................... 115
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
ABOUT VISIONPOINT .................................................................................125 OVERHEADS AND FLIPCHARTS ..............................................................127
Overhead #1............................................................................................................. 128 Overhead #2............................................................................................................. 130 Overhead #3............................................................................................................. 131 Overhead #4............................................................................................................. 132
Overhead #5..............................................................................................................133 Overhead #6..............................................................................................................134
Overhead #7..............................................................................................................135 Overhead #8..............................................................................................................136
FLIPCHARTS
Master #1.................................................................................................................. 137 Master #2.................................................................................................................. 138 Master #3.................................................................................................................. 139 Master #4.................................................................................................................. 140 Master #5.................................................................................................................. 141 Master #6.................................................................................................................. 142 Master #7.................................................................................................................. 143 Master #8.................................................................................................................. 144 Master #9.................................................................................................................. 145 Master #10................................................................................................................ 146
HANDOUTS
Handout #1 ............................................................................................................... 147 Handout #2 ............................................................................................................... 148 Handout #3 ............................................................................................................... 149 Handout #4 ............................................................................................................... 150 Handout #5 ............................................................................................................... 151
NOTES .........................................................................................................152
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 1
READ THIS STUFF FIRST
F a c i l i t a t o r ’ s G u i d e
P a g e 2 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
T h i s p r o g r a m i s d e s i g n e d t o …
WorkSmarts™: How to Get Along, Get Noticed, and Get Ahead
is a program that will provide participants the opportunity to explore
and enhance their skills in areas that will positively impact their
work environment. Four main strategies for success are discussed:
• Be positive and proactive
• Be accountable and flexible
• Be cooperative and respectful
• Communicate and actively listen
Through video demonstrations of these strategies, focused
discussions, and a variety of exercises that reinforce learned skills,
participants develop the competence and confidence to actively
participate in the work environment while showcasing their ability
and their willingness to do the jobs expected of them.
By the way, we know that your organization has its unique
personality, needs, and issues. WorkSmarts™ was designed with
that in mind. We have provided three different agendas that will
allow you to customize the training to your organization’s own
needs. It is flexible enough to be used as the foundation for a new
training initiative; or you can easily adapt it and integrate it into your
existing training initiatives.
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 3
T h e r o c k - b o t t o m b e n e f i t s a r e…
Here are benefits of this program for employees and for
organizations:
For employees:
• Reduces stress and frustration – employees will have
competence and confidence to take initiative in sharing their
ideas, asking questions, and interacting with others
• Increases efficiency and effectiveness – employees won’t
waste time waiting for others to tell them what to do
• Earn respect as employees with self-management skills –
which are critical to the success of an organization
• Expands a tool kit of skills, thus enhancing career development
• Promotes job satisfaction and personal satisfaction
For the organization:
• Retains top performers – valued for their skills and contributions
to the success of the organization
• Promotes customer loyalty and gains new customers – it is
supported by data that skilled employees translate into satisfied
customers and satisfied customers tell others who then become
new and loyal customers • Relieves management of the need to handhold employees -
freeing management to concentrate on other important and
urgent responsibilities • Improves productivity – people respect one another and offer
assistance when needed, rather than creating and maintaining
conflict
F a c i l i t a t o r ’ s G u i d e
P a g e 4 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
P a r t i c i p a n t s w i l l k n o w h o w t o…
• Understand the “unspoken truth” that attitude and personal
behavior are vital to long-term success
• Be able to shift a negative attitude into a positive attitude
• Be able to describe proactive behaviors
• Be able to cope with change more effectively
• Be encouraged to set goals
• Understand the importance of being cooperative and
respectful
• Be able to list ways to communicate clearly and listen
actively
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 5
P a r t i c i p a n t s w i l l e x p e r i e n c e…
• Video model-demonstrations of each of the strategies for
success so that participants see and learn them one at a
time
• A breakdown of skills within each strategy so participants will
gain confidence in their ability to perform each task
• A variety of exercises and practices to build and reinforce
skills
• Worksheets to plan thoroughly for all exercises and practices
• Applications of the strategies in a variety of workplace
settings and environments
• Opportunity to plan for using the strategies immediately
F a c i l i t a t o r ’ s G u i d e
P a g e 6 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
T h e c o m p l e t e p a c k a g e i n c l u d e s…
• WorkSmarts™: How to Get Along, Get Noticed, and Get
Ahead videotape or DVD*
• Facilitator’s Guide
• Reproducible Participant Materials
• Reproducible Self-Study Guide
*While we use the term “video” throughout this facilitator’s guide, if you’re using the DVD, the process
is basically the same. So, where we say “video” or
“videotape,” just think DVD.
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 7
H o w t o u s e t h i s g u i d e…
The following pages represent our best effort at coming up with an
easy-to-use road map for conducting a WorkSmarts™: How to
Get Along, Get Noticed, and Get Ahead session.
The guide uses a step-by-step approach. For each step, we’ve
included the time it takes, what it’s about, what you’ll need, and
how to do it.
Finally, we have included some helpful icons to make this guide
even easier to follow (please see the Icon Map on page 8 in this
guide).
Of course, since you are probably on a close-to-first-name basis
with the people you are training (okay, maybe not – but hopefully
you do know what part of the universe they call home sweet home),
you may have some strong feelings about what will work and what
will not work for your class. *
*That’s okay. We’re not the kind of people who will send out the “instructional design police” to confiscate your
official Jr. Facilitator Secret Instructional Acronym
Decoder Ring.
Please feel free to modify this, rearrange it, or just
chuck it all and do your own thing; whatever you think
makes the most sense for your audience.
The only thing we ask is that you promise that people will
walk out of the session knowing how to work smarter than
they did when they walked in. Because if they do, then we
will have collectively gained one small victory in the
quest to make the world a little better place in which to
live.
F a c i l i t a t o r ’ s G u i d e
P a g e 8 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
I c o n M a p *
Indicates information you
should tell or say to
participants
Indicates an appropriate time
for group discussion
Indicates that you should
play the video or DVD
Indicates that you should
use the flipchart to record
ideas
Indicates the appropriate
overhead to use in
conjunction with the
materials you’re covering
Indicates when you should
refer participants to
supplemental printed
materials
*Just in case you were wondering, the icons are NOT scenes from the video.
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 9
W h a t c a n b e r e p r o d u c e d a n d w h a t c a n ’ t…
We would really appreciate it if you followed the instructions
below for reproducing or otherwise using the materials in this
course.
Please do not make copies of, rent, sell, (or loan your third
cousin a copy because you owe her a favor) of:
• The videotape or DVD
• The Facilitator’s Guide
Please do feel free to make copies to your heart’s content of:
• The Participant Materials
• The Self-Study Guide
Thanks for your help.
F a c i l i t a t o r ’ s G u i d e
P a g e 1 0 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
N o t e s :
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 11
BEFORE THE SESSION
F a c i l i t a t o r ’ s G u i d e
P a g e 1 2 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
K n o w y o u r r o l e…
As the facilitator, your job is to make sure the people in the
session have the opportunity, environment, and resources
available to learn something useful about how to work
smarter.
That does not mean you have to be the end all expert. But it
does mean you should take the time to know and
understand this material. It also means you should be
prepared to contribute your own viewpoints, insights,
expertise, etc., to the session. In fact, the more you come
off like a real human being who is simply trying to do a good
job and get a handle on how the universe works just like the
rest of your class, the better the session will be.
If you do not have much experience being a facilitator, do
not worry. Just follow this guide and you’ll be fine. You
might want to also check out some of the facilitation tips in
the resource section of this guide.
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 13
K n o w h o w t o c o n n e c t…
You may have people from a wide range of backgrounds
and experiences in your session. So, here are some things
to keep in mind to help make sure everyone gets as much
out of the session as possible:
1. Acknowledge reality.
People in your class have real lives and real jobs just like
you. When you acknowledge that reality – with all its
imperfections, challenges, and frustrations – and make it
part of your discussions, people will feel safe enough to
really open up, explore, and learn.
2. Care about the material.
Remember that professor you had who was two years away
from retirement and was just going through the motions?
Don’t go there! Take the time to really understand how the
ability to work with others effectively impacts your class on a
personal level. Better yet, figure out how it impacts you
personally, and share some of that with the class. Again, the
more honest and vulnerable (a.k.a. human) you are… the
more people will engage with you and learn with you.
F a c i l i t a t o r ’ s G u i d e
P a g e 1 4 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
3. Welcome resistance (and don’t take it personally).
This is hard, but really, really important. Every so often,
you’re going to run into some push-back from people. That’s
okay. It means they’re paying attention! They’re thinking!
That’s a good thing!
The most productive way to deal with it is to ask, “Why do
you feel that way?” Followed by, “What if we could make
(insert new skill/idea/result) happen? How would that help
you out, in the long run?”
Try to help people to help themselves understand how the
information and skills you’re talking about in the class will
benefit them personally. (Remember, it may be vitally
important to the organization that everyone buy into what
you’re talking about, but the best way, the only way, to get
people on board is to bring it down to the personal level and
help them see the benefit themselves.)
4. Make it relevant.
Real life does not stop for people just because they’re sitting
in your class. Just like you, they’ve probably got WAY too
much to do and WAY too little time in which to do it. So if you
want to cut through the noise, get their attention, and then
keep it, try to make sure everything you say and do is
relevant to their world – not yours.
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 15
S e t y o u r a g e n d a…
To be honest, we have seen people go on for hours about
just one of the scenarios covered in this program. Okay, so it
was us. But that’s beside the point.
The point is that time is the most valuable resource we have;
and like anyone else in this warp-speed world, you want to
spend it wisely and productively. So to help you do that, here
are three workable agendas for presenting this program.
We recommend the 7-hour agenda so participants will have
opportunities to practice skills they are learning. We
recognize, however, that time constraints in your
organization may not permit an 7-hour session. If that is the
case, we provide 4-hour and 1-hour versions, plus the 7-
hour session can be easily split into two 4-hour sessions.
Agenda #1: about 7 hours, not including breaks or lunch. Step Item Time Page
#1 Arrival of Participants NA 25
#2 Break the Ice 30 minutes 28
#3 Get People Focused 35 minutes 36
#4 Video Example - The First
Factor: Positive and Proactive
30 minutes 40
#5 Practicing Positive and
Proactive Skills
40 minutes 43
#6 Video Example: The Second
Factor: Flexible and
Accountable
30 minutes 46
#7 Practice of Success Factor 2 45 minutes 48
BREAK 15 minutes
#8 Video Model of Success Factor
3: Cooperative and Respectful
20 minutes 55
F a c i l i t a t o r ’ s G u i d e
P a g e 1 6 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
#9 Practice of Success Factor 3:
Cooperative and Respectful
35 minutes (or
55 minutes if
using extended
option)
58
#10 Video Model of Success Factor
4: Communicate and Listen
20 minutes 61
#11 Practice of Success Factor 4:
Communicate and Listen
45 minutes 63
#12 Video of Four Success Factors 15 minutes 68
#13 Focus on the future 30 minutes 70
#14 Wrap up the session 15 minutes 73
Agenda #2: about 3.75 hours, not including breaks. With this
version participants will not have an opportunity to practice the skills they are learning. Step Item Time Page
#1 Arrival of Participants NA 25
#2 Break the Ice 30 minutes 28
#3 Get People Focused 35 minutes 36
#4 Video Example - The First
Factor: Positive and Proactive
30 minutes 40
#6 Video Example: The Second
Factor: Flexible and
Accountable
30 minutes 46
#8 Video Model of Success Factor
3: Cooperative and Respectful
20 minutes 55
#10 Video Model of Success Factor
4: Communicate and Listen
20 minutes 61
#12 Video of Four Success Factors 15 minutes 68
#13 Focus on the future 30 minutes 70
#14 Wrap up the session 15 minutes 73
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 17
Agenda #3: about 1 hour. This version is designed as an
overview of the course.
Step Item Time Page
#4,6,8,10 Video Examples without
discussion
20 minutes 40, 46, 55,
61
#12 Video of Four Success
Factors
30 minutes 68
#14 Wrap up the session 10 minutes 73
F a c i l i t a t o r ’ s G u i d e
P a g e 1 8 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
S e n d a n i n v i t a t i o n a n d p r e -w o r k…
Even if it is required training, it is always good etiquette to
send people an invitation. Because, yes, it is true, you are
dealing with adults – who are really only teenagers dressed
up in older skin – and they don’t like to be told what to do by
anybody! (Imagine that…)
So, you can send them the following invitation, or make up
your own. And you can even attach some pre-work (hey, no
pain – no gain, right?) A copy of the Pre-Course Assessment
can be found on page 19.
Sample Invitation
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 19
S a m p l e I n v i t a t i o n
Congratulations! You’ve been invited to attend a training session of WorkSmarts™: How to Get Along, Get Noticed, and Get Ahead.
We all want to move up the ladder as quickly as possible while at
the same time making sure we don’t make enemies along the
way. But, we face many roadblocks that challenge us to do the
right thing. At times like these, we wish we had the skills to
interact in such a way that everyone involved knows we care
about the success of the organization – and we all can get on with
our jobs and our lives.
WorkSmarts will give you those skills! It is an easy-to-use yet
highly effective approach to getting ahead in the workplace.
During the course you will learn the strategies that successful
employees rely on to excel in their jobs, observe video-
demonstrations of people using the skills and, through a variety of
exercises and practices, develop and reinforce your skills.
With this invitation, I’ve also included a short pre-course assessment that affords you an opportunity to assess your basic interpersonal skills prior to the course. Please complete the assessment and bring it with you to the class. At the conclusion of the class you will complete a post-course assessment to learn if, in your mind, you have improved your skills. If you have any questions, please contact (insert contact information). In the meantime, I look forward to seeing you! Date: (insert date) Time: (insert time) Location: (insert location) Confirm to: (insert confirmation address)
F a c i l i t a t o r ’ s G u i d e
P a g e 2 0 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
P r e - C o u r s e A s s e s s m e n t ( F a c i l i t a t o r ’ s C o p y ) Instructions: For each statement below, circle the number that you believe reflects your current skills in taking initiative and taking control of your career success. Remember, there is not a secret document that has the “right” answers. The “right” answer is what you believe your skills are. I keep myself up to date on all policy changes.
High 4 3 2 1 Low
I try to proactively share information that will benefit the company, my coworkers, and our product/service.
High 4 3 2 1 Low
When I am faced with a negative situation, I try to find something positive to focus my efforts on.
High 4 3 2 1 Low
When I report a problem to my boss, I also offer solutions.
High 4 3 2 1 Low
I keep my boss informed of all essential tasks and decisions.
High 4 3 2 1 Low
I take notes when important information is being shared.
High 4 3 2 1 Low
When a change is made, I quickly adapt and make appropriate adjustments in my area of responsibility.
High 4 3 2 1 Low
When faced with a change, I ask questions that will help me make a decision on what action to take.
High 4 3 2 1 Low
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 21
I accept responsibility when I make a mistake.
High 4 3 2 1 Low
When I have new ideas, I share them enthusiastically.
High 4 3 2 1 Low
I often offer assistance and guidance to others when they are in need of help.
High 4 3 2 1 Low
When others share new ideas, I listen objectively and respectfully.
High 4 3 2 1 Low
When people are giving me instructions, I ask questions to make sure I understand completely.
High 4 3 2 1 Low
I often paraphrase what people tell me to show that I fully understand the information being shared.
High 4 3 2 1 Low
I listen actively and ask clarifying questions when working with others.
High 4 3 2 1 Low
When I am teaching someone how to do a task, I communicate clearly what steps need to be taken.
High 4 3 2 1 Low
F a c i l i t a t o r ’ s G u i d e
P a g e 2 2 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
F i n a l p r e p a r a t i o n c h e c k l i s t …
In case you are into checklists, here is one you can use to
make sure you have covered all the bases prior to the
training session.
Location:
• Choose a quiet meeting room or other
relatively secure environment
• Make sure all seats have a clear view of the TV
and other visuals
• Make sure all seats are arranged so that
participants can see you and see/talk easily to
other participants (a U-shaped configuration
works well, but feel free to experiment with
other letters of the alphabet and let us know
how it goes)
• Make sure the room is dark enough to clearly
see the video, but light enough for people to be
able to see well enough to take notes
• Verify that your meeting place is accessible
and equipped for participants with disabilities
Equipment:
• Test your video equipment to make sure the
video actually plays and that the color and
volume are correct (by the way, don’t forget to
rewind the video after you perform this test)
• Test your overhead projector, or computer
projector if you are using PowerPoint® slides,
to make sure it works
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 23
Materials:
• This Facilitator’s Guide (Okay, so that is
obvious. But we like to be thorough.)
• The video or DVD – WorkSmarts™: How to
Get Along, Get Noticed, and Get Ahead
• One set of Participant Materials for each
person attending the session, plus a few extras
just in case
• Pens and paper
• Flipchart, easel, and a fresh set of markers
• Overheads and prepared flipcharts
• Participant name tents (the kind you set on the
desk in front of you)
Optional, but recommended:
• Refreshments
• Map to nearest restrooms
• Small box for collecting beepers, cell phones,
Palm Pilots, Game Boys, and other objects of
distraction
F a c i l i t a t o r ’ s G u i d e
P a g e 2 4 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
CONDUCTING THE SESSION (A step-by-step approach)
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 25
A r r i v a l o f P a r t i c i p a n t s
Time it takes: From the time you show up until you start the class.
What it’s about: Giving people something to do while they wait for their
“we’re always running a little behind” peers to show
up.
What you’ll need:
• Suggested: A flipchart (Flipchart Master #1 in the
“Facilitator Resource Section” of this guide.) If you
don’t like to prepare flipcharts or you believe you
don’t do them well, you can take the master copy
of Flipchart #1 to a copy center. They will enlarge
the master copy to flipchart size. You can add
color and other designs to the chart to liven it up a
bit. Or, there may be an “artsy” person in your
department who would be happy to prepare a
chart for you.
• Name tents
• Markers
• “You are here…” worksheets for each
participant (optional, but a cool idea – see the
instructions for creating the worksheet below)
• Set of Participant Materials for each participant
SStteepp
11
F a c i l i t a t o r ’ s G u i d e
P a g e 2 6 © 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c .
How to do it: 1. Get there first! This demonstrates organization and
excitement – not to mention setting a good example.
2. Stand by the door to greet participants. Everyone likes a
personal, warm, and immediate welcome.
3. Ask each participant to put her/his first name on a name
tent, using letters that are big enough for everyone to
read.
4. Ask participants if they have brought the Pre-Course
Assessment they received with their invitation letter to the
course. If not, a copy of the assessment is in their
Participant Materials. Ask them to complete the
assessment. They will need it at the end of the course.
5. Personally hand each participant a set of Participant
Materials. Again, it’s a personal touch!
6. Give each person a “You are here…” worksheet.
7. Tell each participant that the room they are in is marked
“You are here…” Ask them to identify what rooms or
objects are represented by the numbered locations on
the worksheet.
W o r k S m a r t s ™ : H o w t o G e t A l o n g , G e t N o t i c e d , a n d G e t A h e a d
© 2 0 0 3 V i s i o n P o i n t P r o d u c t i o n s , I n c . P a g e 27
Instructions for creating a “You are here…” worksheet:
1. Get a blank piece of 8.5 x 11 white paper.
2. Draw a map/floor plan of the meeting area, including:
• Meeting room
• Nearest restrooms
• Nearest water coolers
• Nearest phones
• Nearest source of food (optional)
3. Label the meeting room as “You are here…”
4. Label the other locations with numbers.
5. Place an arrow off to the side labeled “North” for the
benefit of those few human beings able to maintain a
sense of direction inside the mind-numbing labyrinth so
affectionately known as the modern office building.
North
Conference Room B
Phones
TRNG 1
TRNG 2
TRNG 3
TRNG 6
TRNG 5
TRNG 4
YOU ARE HERE!
Water cooler
Restrooms