workshop-jeff moore & dean griess-are you certifiable?: exploring the importance of a trainer...
DESCRIPTION
Jeff Moore and Dean Griess discuss a trainer certification program’s importance, and the difficulty involved when deciding to hire for product knowledge, as opposed to trainer skills. Additionally, they share insights on implementing a successful program, including communication, success measurement, curriculum, implementation plans, tracking and collaborating.TRANSCRIPT
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ARE YOUCERTIFIABLE?
Exploring the Importance of a Trainer Certification Program
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Introductions
Jeff Moore • Director of Training & Documentation• Apria Healthcare
Dean Griess• Learning Services Director - North
America• Stream Global Services
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Importance of a Certification Program
Great Employ
ee
Hiring
Curriculum
Classroom
Experience
Onboard / OJT
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Objectives
• List the key components for a successful certification program
• Describe the most effective way to facilitate the certification
• Identify measures for success
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Agenda
• Components of a successful program
• Effective program facilitation
• Success measures
• Benefits of a certification program
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Key Components
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Key Components
Structured curriculum
Online and ILT
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Key Components
Excellent facilitators
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Key Components
Numerous teach back opportunities
Some should be video taped
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Key Components
Pass/Fail component
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Key Components
Participant commitments
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Key Components
Appropriateclass size
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Key Components
Observation form
with specific behaviors
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Key Components
Observation calibration process
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Key Components
Process for master certifying
future facilitators
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Key Components
Pre/Post measurement
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Effective Program Facilitation
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Effective Program Facilitation
Demonstrate
mastery of desired behaviors/knowledge
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Effective Program Facilitation
Consistent behavioral targeted feedback
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Effective Program Facilitation
Encourage
Self Evaluation
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Effective Program Facilitation
Peer to Peer Learning
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Effective Program Facilitation
Energy an absolute must
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Effective Program Facilitation
Respect
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Measures for Success
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Measures for Success
• Attrition
• Metrics – new hire performance
• Speed to proficiency
• Observation scores
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Benefits
• Consistent expectations• Improved classroom engagement
and experience• Investing in a quality first
impression for new employees• Improved performance
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