Workplace ViolencePresented by

Salt Lake Community College (SLCC) Department of Public Safety and the

Utah Highway Patrol (Utah D.P.S)

Some Factors Contributing to Workplace Violence

A weak or non-existent policy against all forms of violence in the workplace

Failure to take immediate action against those who have threatened or committed acts of workplace violence

No mechanism for reporting violent or threatening behavior

Do People Just “Snap”?

A failing personal

relationship

Economic hardships

Feelings of personal failure

Actual or perceived injustice in the workplace

No. A violent outburst can be better characterized as the result of a “slow burn”…an accumulation of unresolved personal problems that can or have gone on for years.

Examples

Unwillingness To Ask for Help

Men outnumber women 99-1 as perpetrators of fatal workplace violence incidents.

Men generally see themselves as problem solvers

Women generally seek assistance

Men & Women

Impact in the Workplace

2002- Approximately two million assaults and threats of violence occur in the U.S. workplace every year (Pinkerton’s annual security survey)

Each workday, an estimated 16,400 threats are made, 723 workers are attacked and harassed

More than 1,000 U.S. workers are victims of HOMICIDE at work each year

One in four full-time workers are harassed, threatened or attacked. Co-workers accounted for most of the harassment followed by customers

Warning Signs Potentially Violent Individuals May

Be irrational Make threats Have a fascination with weaponry Have unwarranted anger Direct violence toward inanimate object Portray feelings of being victimized Show expressions of a plan to hurt

Your Personal Conduct May Prevent Things from Blowing Up!

What to Do! Stay Calm Listen Let them know you

are interested Acknowledge the

person’s feelings Be reassuring and

point out choices

Accept criticism in a positive way

Establish ground rules

Ask what you can do to help

Position yourself so you have access to an exit

Things to Avoid!

Speak in a way that shows Apathy Brushing off Condescension Giving the run-a-round

Reject all demands Challenge or dare Pose in challenging

stances

Attempt to bargain Try to make the

situation seem less serious

Make false

statements

Take sides or agree

with distortions

Reporting!

Threat of Imminent Injury? Call 911 What is Imminent Injury?

Weapon is present Individual is threatening harm to self or others Physical assault is occurring (spitting, hitting,

fighting, attempt to murder, rape, etc. Major destruction of property is threatened or is

occurring (arson, explosives, etc.) Non emergency Call Police

at phone number appropriate to each campus

SLCC Police ServicesSandy Campus and Larry H. Miller Campus

First response law enforcement services are provided by the Sandy City Police Department for the Sandy and Miller Campuses. The following numbers should be called to summon assistance:

Emergency Calls 911 Non-emergency Calls 840-4000

Administration Calls 568-7214 Investigation Follow-up Calls 568-7201

Animal Control Calls 352-4450

Contact: Chief Steve Chapman Sandy City Police Department | 10000 South Centennial Pkwy, Ste 1000, Sandy City Hall

Sandy Campus Community Policing Office | 802 East 9200 South, Sandy Mall

SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:

Office 957-4571 Redwood Police Office 957-4270

Vice-President’s Office 957-4219

SLCC Police Services: Jordan Campus

First response law enforcement services are provided by the West Jordan City Police Department for the Jordan Campus. The following numbers should be called to summon assistance:

Emergency Calls 911 Non-emergency Calls 840-4000

Administration Calls 569-5200 Investigation Follow-up Calls 569-5270

Animal Control Calls 282-3952 (Normal business) 840-4000 (after 6:00 p.m.)

Animal Shelter 282-3951

Contact: Chief Ken McGuire City Hall West Jordan Police Department | 8000 South Redwood Rd

WJPD sub-station (COP SHOP) on the Jordan Campus | Room 149, High Technology Bldg

SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:

Office 957-4571 Redwood Police Office 957-4270

Vice-President’s Office 957-4219

SLCC Police ServicesMain Street Center

First response law enforcement services are provided by the Utah Department of Public Safety (Highway Patrol) for the Redwood and South City Campuses. The following numbers should be called to summon assistance:

Emergency Calls 911 Non-emergency Calls 957-3800 Administration Calls 799-3000 Investigation Follow-up Calls799-3720 Animal Control Calls 743-7045

Contact: Chief Chris Burbank Salt Lake Police Department | 315 East 200 South

SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:

Office 957-4571 Redwood Police Office957-4270 Vice-President’s Office 957-4219

SLCC Police ServicesMeadowbrook Campus

First response law enforcement services are provided by the South Salt Lake City Police Department for the Meadowbrook Campus. The following numbers should be called to summon assistance:

Emergency Calls 911 Non-emergency Calls 840-4000Administration Calls 412-3606 Investigation Follow-up Calls 412-3604 Animal Control Calls 840-4000 Animal Control Shelter 887-7217

Contact: Chief Beau Babka South Salt Lake Police Department | 283 South Main St 

SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:

Office 957-4571 Redwood Police Office 957-4270Vice-President’s Office 957-4219

SLCC Police ServicesAirport Center

First response law enforcement services are provided by the Salt Lake City Airport Police Department for the Airport Center. The following numbers should be called to summon assistance:

Emergency Calls 575-2405 Non-emergency Calls (Airport Ops) 575-2401Administration Calls 575-2470 Investigation Follow-up Calls 575-2470 Animal Control Calls 575-2401 (Airport Ops)

Contact: Chief Gale EvansAirport Center Police Department | 638 North 3700 West

SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:

Office 957-4571 Redwood Police Office 957-4270Vice-President’s Office 957-4219

Draper City PoliceDraper Center

First response law enforcement services are provided by the Draper City Police Department for the Draper Center. The following numbers should be called to summon assistance:

Emergency Calls 911 Non-emergency Calls (Airport Ops) 840-4000Administration Calls 576-6314 Investigation Follow-up Calls 576-6300 Animal Control Calls 576-1805

Contact: Chief Arthur ConnoleDraper City Police Department | 1020 East Pioneer Road

SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:

Office 957-4571 Redwood Police Office 957-4270Vice-President’s Office 957-4219

SLCC Police ServicesRedwood Campus & South City Campus

First response law enforcement services are provided by the Utah Department of Public Safety (Highway Patrol) for the Redwood and South City Campuses. The following numbers should be called to summon assistance:

Emergency Calls 911 Non-emergency Calls 957-3800 Administration / Investigation Follow-up Calls 957-4270

Animal Control Calls (Redwood) 269-7499 Animal Control Calls (South City) 264-2243

Contact: Commissioner Scott Duncan

Utah DPS Headquarters | Calvin Rampton Bldg, 2700 West 4501 South, Taylorsville 

Highway Patrol, Section13, polices the Redwood and South Campuses. Redwood Campus: Administration Bldg, Rm 150 | South City Campus: Rm East 147

SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:

Office 957-4571 Redwood Police Office 957-4270Vice-President’s Office 957-4219

Actions to Take if Threatened

Contact your supervisor immediately! Contact College Director of Public Safety (ext 4571) Report incident to Kay Waters, Employee Relations

Manager (ext 4212) Please report any circumstance that causes you to

feel uneasy!

Possible Violence If Any of These Conditions Exist:

Verbal abuse Excessive profanity Consistently

argumentative Failure to cooperate Inappropriate sexual

comments Negative attitude toward

policies/procedures Inappropriate sexual

comments

Instigating harmful rumors

Expressing suicidal thoughts

Frequent displays of anger, such as clenched fists, red face, tight jaw (also known as “posturing”)

Strong Threat

Expressing a desire or intent to harm others

Open disobedience of policies & procedures

Vandalizing / stealing property for revenge

Expressing feelings of persecution by others

Sending sexual/violent notes

Making suicidal threats/gestures

Consistently acting out anger such as shouting, throwing or pushing objects, slamming doors, punching walls

What Should You Report?

Name of threat maker Name of victim or potential

victim Where and when did it

occur What happened prior to

the incident Specific language of the

threat Any physical conduct that

would substantiate an intention to follow through on the threat.

Names of any supervisory staff involved and how they responded

What event(s) triggered the incident

Any history leading up to the incident

The steps which have been taken to ensure that the threat will not be carried out

Suggestions for preventing workplace violence in the future

By being proactive, working together and raising awareness to the stresses that can come into one's life, we can prevent violence from occurring and ensure a

safe and pleasant work environment. 

Congratulations! You have successfully completed the Workplace Violence Training (WPV). Your next step is to print out the WPV Record. The record explains the steps to receive credit for completing the training.

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