Veldhoen + Company The Art of Working

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Veldhoen + Company The Art of Working

Physical

•An average of 66% of all workplaces is unoccupied during working hours•Peak occupation of work desks is between 50% to 80%

Virtual

• 45% of all privately stored documents can be found in several places• 85% of these documents will never be used again• 15% of the working time is spend searching these documents

Behavioural

• 50% of all employees complain about a uninspiring work environment• 45% of all employees complain about lack of work environment support

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Workplace facts

Veldhoen + Company The Art of Working

WorkplaceIndividual9-5 presenceOrganogramRoutinesStandardPaper

ActivitiesProjectbased Meeting 24/7CommunitiesPeople interactionDifferentiationDigital

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Current developments in organisations

Veldhoen + Company The Art of Working

Re-think

• The way we organise

• The extent of entrepreneurship / personal leadership of our people

• The extent of place- and time independency

• The way we support our activities

• The importance of collaboration internally and externally

• The meaning of own responsibility and rules

• The work environment and IT tools we use

• …………

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...This all asks for a new way of working

Veldhoen + Company The Art of Working

For each activity

• A dedicated facility

• Support of a colleague within reach

• The information required

• The communication tool you need

Key features

• Variety and choice

• Sharing is the norm

• Collective responsibility

• IT supports mobility and collaboration

Individual

Physicalenvironment Virtual

Together

Principles

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Veldhoen + Company The Art of Working

ABW Vision

X

To make work more effective & efficient but also more enjoyable for both the organisation and the employee.

The vision is realised by focussing on the employee and giving him/her the space and freedom - within boundaries - in deciding:• how he/she works, • where he/she works, • when he/she works, • the tools he/she uses and • with whom he/she collaborates• to get his work done.

Create the best circumstances for those activities and the employee will be able to carry it out to the best of his or her ability

To make work more effective & efficient but also more enjoyable for both the organisation and the employee

This means a transition towards a new way of working and requires a transformation of the organisational culture

Veldhoen + Company The Art of Working

Activity Based Working

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Veldhoen + Company The Art of Working

First point to clarify:

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=HotdeskingFlexofficeFree seatingHotellingTeleworking

Veldhoen + Company The Art of Working

Traditional open office space

“Flexoffice”

”Hot Desking”

“Hotelling”

“Free seating”

“Teleworking”

Illustrations by Jonas Falk, Strategisk Arkitektur

Veldhoen + Company The Art of Working

Second point to clarify:

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=about IT

about the building

Veldhoen + Company The Art of Working

Third point to clarify:

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= Virtual environment

Physicalenvironment

Behavioural environment

Veldhoen + Company The Art of Working

Behaviouralthe way activities are organized

Physicalthe way the physical work environment supports different activities

Virtualthe way information is ‘mobilized’ (disclosed, distributed and saved)

Virtual environment

Physicalenvironment

Behavioural environment

Facilitating activities

Mobilization of information

Organization of activities

Way of working

Holistic approach

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Veldhoen + Company The Art of Working

Last point to clarify:

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= a solution

Veldhoen + Company The Art of Working

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about the way of workingsupporting business and business driversenabling to live company valuesenabling people to realise their potentialimproving productivitydelivering sustainable changea holistic approach

=

Veldhoen + Company The Art of Working

Is based on a basic belief in what makes organisations and people thrive:

Trust

Together

Treat people like adults

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Veldhoen + Company The Art of Working

Rabobank NL

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Veldhoen + Company The Art of Working

Leads to sustainable change

The Journey Change program / interventions

The work environment The new normal

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Veldhoen + Company The Art of Working

Benefits Activity Based WorkingOrganization focus

Financial focus

• Improve work support• Increase work satisfaction (20-30%)• Increase commitment, company pride• Decrease turnover and absence

(>10%)

Employee focus

• Improve collaboration and team spirit (++)

• Enhance communication• Improve coordination and decision

making

Client focus

• Improve customer intimacy• Improve service quality (+)• Improve image towards customer (++)

• Improve productivity (+ 10-20%)• Increase profit per employee • Decrease costs (-/- 30-40%)• Sustainable ways of working

Activity based

working

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Veldhoen + Company The Art of Working

• Time spend on Travel-Work: employees save up to an average of 6 hours per employee per week

• Work Environment Satisfaction: Past: 6.4 average, Present: 8.35 average• M2 per employee (gross floor area): Past: 17m2, Present: 10 m2, Result:

- 7m2

• ABW will deliver 14% savings in 10 years time over a conventional set up; • As well as delivering improvements in employee engagement, efficiency

and client service other companies have experienced with ABW

• 45%* reduction in space• 24%* reduction in occupancy cost per year• Their “Helder Werken” (ABW branding for Interpolis) has become a life

style and very much differentiates them in a very positive way in the Dutch marketplace

• 67% of people believe they are more effective in the new environment (no-one feels less effective);

• 92% of people felt the ABW pilot has positively changed their view of working for CBA; and

• 98% of people would not want to go back to their old way of working.

Overview of Examples

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Veldhoen + Company The Art of Working

Physical work environment

Work environments:functional zonesvariety of work pointsbased upon:

activitycharacter

emotionbehaviour

Lean:30-40% savings on workspace20-30% savings in terms of costs

Inspiring buildings with new ideas about:locationstructuredivision of spacehuman scalecomfort and wellbeinginfrastructurefurnitureinvisible technologysmart buildings

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Veldhoen + Company The Art of Working

Digital is the new normal

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Copyright Peter Hinssen

Veldhoen + Company The Art of Working

Way of working ...................... smart working

new routines:• re-think your activities• choose the right moment, people, tool,

place• even @home

get rid of the “clutter” :• paperless• clean desk• smart

work digital:• experience effectiveness digital world• email as a praise not a burden• create new “digital” workflows

re-think:• self-organisation• your contribution, your accountability,

personal leadership• doing the right things right

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Veldhoen + Company The Art of Working

Synergy

Virtual Physical

Social

Facilitating activities

Mobilisation ofinformation

Organising activities

Way of working

WWWInformation is time and place independent

Activity based

Integral approach

Philosophy based on trust and fairness

Self guidance

Transparency

Workstyle focussed on

learning

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Round up

Veldhoen + Company The Art of Working

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