working within a collaborative airport...
TRANSCRIPT
Working within a Collaborative Airport EnvironmentYacoob Piperdi
Executive Vice President, Gateway Services
SATS
Terminals 1, 2, 3
Changi Airport in 2016
58.7Mpassengers
1.96Mtonnes of cargo
360kaircraft movements
Excess capacity
High jet fuel prices
Economic crises
Security Threats
LCC conundrum
Depressed airline profitability
Poorer margin for the ground handling business
Lower productivity growth due to shrinking and ageing workforce
… Despite Persistent Turbulence
3.3%
1.4% 1.0%
3.4%
3.5%
1.5%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
1991-2000 2001-2012 2013-2017
Labour Force Growth
Labour Productivity Growth %y.o.y
Singapore: Vision, Values and Strategy
277 square miles
5.6M people
Hardnosed
pragmatism
Instinct for survival
Strategic
foresight
Stakeholders: Vision, Values and Strategy
A global leader. A great
city. A home in Asia
Integrity Team
Imagination Courage
A vibrant and
inspiring Singapore
Integrity Team
Care Courage
Proactive, forward
looking organization
Innovation Team
Knowledge Proactive
A city connecting the worldPeople Customer
Integrity Excellence
Exceptional people,
connecting lives
People Customer
Integrity Excellence
A global company, providing
services of the highest quality
Excellence Customer
Integrity Team
Connecting Asia Trust Excellence
Collaboration Innovation
Joint Committee on Airside Safety (JCAS)
Focused group on human factors, apron working space,
airside safety and facility improvement
Air Transport Sectoral Tripartite Committee (STC)
Aviation Challenge 1: • Automate baggage loading and unloading
process for narrow-body aircraft
Aviation Challenge 2: • Automate build-up and breakdown of
cargo pallets and containers
9 multi-stake holders work groups are formed
To raise productivity, develop skills and drive innovation
Our Home
Raison d’etre
Connectivity
How
What
Community
Safety
And
Operations
New
Infrastructures
for Growth
Joint
Planning
Deepening of Logistics
Ecosystem
Changi Airport of
the Future
Airport
Collaborative
Decision
Making
Deepening of the Logistics Ecosystem
EDB grant for being the first
to invest in an airside
perishable handling centre
CAAS funding for IATA Centre
of Excellence project
COOLPORT
Deepening of Logistics Ecosystem
CAAS incentive for enhancing
productivity
e2i incentive for job redesign
and upskilling to improve
wages and employability
eCommerce AirHub
Changi Airport of the Future
Jewel (2018)
Capacity: +3M Passengers to T1
Total: 85M
Terminal 4 (2017)
Capacity: 16M Passengers
Total: 82M
Current Terminals 1, 2 and 3
Total: 66M
Terminal 5 (2030)
Capacity: 50M Passengers
Total: 135M
Airport Collaborative Decision Making (ACDM)
Gatehold Room
At the Gate
On airsideMaster Apron, SATS
integrated Ops Centre
Air Traffic Control
Target timings
(TOBT and TSAT)
are displayed for
common situational
awareness and
decision making
Our Home
Raison d’etre
Connectivity
How
What
Community
Safety
And
Operations
Incentives
and
Funding
Products,
Standards
and
ServicesNew
Infrastructures
for Growth
Joint
Planning
FAST Check-in
Early Check-in
Lounge
Making of a
Competitive Hub
Making of a Competitive Hub
Aviation Development Fund2015 – 2020
$160M
Seek 3% - 4 %
productivity improvements
per annum (airport-wide)
Create a future-ready air hub
Develop Changi as a
Smart Gateway for a
Smart Nation
Our Home
Raison d’etre
Connectivity
How
What
Community
Safety
And
Operations
Incentives
and
Funding
Products,
Standards
and
ServicesNew
Infrastructures
for Growth
Joint
Planning
Innovation
Projects
Technology
Smart
Apron
Partnerships
Smart Apron
$20m investment by
CAAS and CAG for
airport-wide WiFi at all
aircraft stands and
apron roadways
Technology
Smart WatchDigitalised Work Schedules
Bone-Conductor HeadsetHands-Free Communication
Biometrics at T4
AGV Trials
Partnerships
RCI signs first-
ever multi-million
dollar marketing
collaboration
with STB and
CAG to promote
fly cruise
Partnerships
Cargo tail-to-tail transfers in 90mins
Minimum Connecting Time of 50mins
Distinctive Connecting Times at Changi Airport
Our Home
Raison d’etre
Connectivity
How
What
Community
Safety
And
Operations
Incentives
and
Funding
Products,
Standards
and
ServicesNew
Infrastructures
for Growth
Joint
Planning
Innovation
Projects
People
Multifaceted
Programs
Recognition
Welfare
Career Fair
Recognition
One Changi: Annual
Airport Celebration
Changi Airport’s
Service Personality of the Year
2016
Rozidah Mohd Yasin
Career Fair @ Changi
2,300 positions available at Career Fair on 8-9 Feb 2017
Co-organised by :
E2i funding for companies to cover costs
to train and upskill new hires who meet certain criteria
Our Home
Raison d’etre
Connectivity
How
What
Community
Safety
And
Operations
Incentives
and
Funding
Products,
Standards
and
ServicesNew
Infrastructures
for Growth
Joint
Planning
Innovation
Projects
People
Multifaceted
Programs
Service
Exceptional
Service
Delivery
High Standards
Changi Airport
World’s most awarded airport
Changi Airport has won over 539 awards since 1981,
including 26 "Best Airport" awards in just 2016 alone.
Singapore Airlines
World’s most awarded airline
Singapore Airlines won 24 “Best Airline" awards in just 2016 alone
SATS
Several “Firsts” in Asia
Payload Asia Awards 2016 - Ground Handler of the Year(Industry Choice Winner; 3rd consecutive year)
Supply Chain Asia Industry Award 2016
AFSCA Best Air Cargo Terminal in Asia(16th time)
Coolport at Changi, SATS eCommerce AirHub, Smartwatch Wearables,
IATA Centre of Excellence
Our Home
Raison d’etre
Connectivity
How
What
Community
Safety
And
Operations
Incentives
and
Funding
Products,
Standards
and
ServicesNew
Infrastructures
for Growth
Joint
Planning
Innovation
Projects
People
Multifaceted
Programs
Service
Exceptional
Service
Delivery