working with volunteers

© 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org

Amy Keegan, National Training Director | 05.30.14

Working with Volunteers

© 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org 2

Volunteers… •  Who are they?

•  Where do we find them?

•  How do we manage them?

Agenda


•  Review the value of the volunteer in our respective organizations •  Brainstorm the places where we find volunteers and ways to recruit

them •  Walk away with clear next steps to building & developing your

organization’s volunteer program

Goals


The Process

Identify

Recruit & Activate

Manage & Develop

BUILD ORGANIZATION


WHY VOLUNTEERS


•  Why are you interested in developing your volunteer program?

•  How do volunteers help you achieve your organization’s objectives?

•  Who in your organization manages the volunteer program?

Discussion


The Value Add

Skills

Broad Reach

Community Ties

Resources Unique Talent

Passion

Shared goals

Consumer Connections


A strong outreach effort

Active volunteers

Volunteer leadership

Staff

Is one that maximizes it’s

people resources.


WHO ARE VOLUNTEERS


[INSERT NAME OF VOLUNTEER]


[INSERT NAME OF VOLUNTEER 2]


Our volunteers

•  Have diverse backgrounds, expertise, skill sets •  All bring something different to the table •  Contribute a range of hours per/week (and month)

•  Fill a variety of roles and responsibilities


WHERE DO WE FIND VOLUNTEERS?


In your experience… •  Where have you found volunteers? •  How did you get them involved?

Discussion


Finding volunteers

First stop: Your personal network


•  People who care about health care (consumers, providers, school clubs, etc.)

•  Small business owners

•  Members of community organizations

•  Churches

•  Public service providers (e.g. school, libraries, food banks)

•  Community action organizations

•  Be ready with your “elevator pitch” – strike up a conversation wherever you are

Finding volunteers


Plus 1s •  Have each person you know reach out to 5 others •  Ask your current volunteers to bring a friend Create an opportunity to meet people •  Host a house meeting or informational session – get them bought in

and excited! Identify existing opportunities •  Go to events happening in your community •  Make a 30 second pitch •  Mix & mingle •  Always have a sign-up sheet and/or exchange business cards

Meeting those volunteers


Have opportunities to get involved Always have a few upcoming events to invite someone to

Get their buy-in Share the vision and some long-term strategy – get them excited!

Have a variety of ways a person can get involved Make sure there are lots of different ways people can contribute.

The most important thing you can do… ASK THEM!

Make a “hard” ask Soft Ask: Do you think you might be able to volunteer some time? Hard Ask: Can I count on you to join me at Thursday’s phonebank, 8PM at the office?

Recruit & Activate


MANAGING VOLUNTEERS


In your experience… •  What are your 5 tenets in managing

volunteers?

Discussion


There’s a place for everyone Find a place for everyone.


There’s a place for everyone

Communicate regularly.



.

Set goals.



Invest in training.

Invest in training.


There’s a place for everyone Celebrate success!



Invest in training. Delegate.



Invest in training.

Keep track.


NEXT STEPS


The Process

Identify

Recruit & Activate

Manage & Develop

BUILD ORGANIZATION

working with volunteers

Healthcare