working with difficult students
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TRANSCRIPT
Meeting with Difficult Students
Difficult Student Meetings
Who we are and who we’re not
• Jack Hobson, Loyola Marymount University
• Denise Kinsella, Santa Monica College
• Ryan Larsen, University of Nevada, Las Vegas
• We’re not psychologists or therapists; rather, we’re international educators who have been in the trenches.
Learning Outcomes
Identify difficult students
Prepare yourself
Set expectations
Meet and de-escalate difficult
interactions.
Case studies.
Difficult Behaviors
• Arrogant • Ramblers • Silent • Inappropriate • Violent • Blamer • Can’t be wrong • Mistrustful • Martyr • Cognitive
disability
• Hostile • Defensive • Mean • Aggressive • Puts down others • Shouts • Bullies • Spoiled • Cynical • Won’t listen
Preparing Yourself
Eleanor Roosevelt said that “No one can make us feel inferior without our consent.”
Self Care
Compliment Apologize
Support Be Nimble Be Creative Stay Grounded Stay on Their Side
Setting Expectations
Empower Parents to Engage Appropriately
The Meeting/De-escalation
Notify Staff
Safe Word
Bags Outside
Open Doors
Arrange Backup
Affirmation
Calm Environment
Review Notes
Listen
Validate
Hold the
Space
Ask
Affirm
Reflect
Review Policies
Define Limits
Offer Creative Solutions
Insist on Respectful Behavior
Reschedule Meeting
Document
Prepare
Get Help
End Meeting
Enforce Consequences