working together to accomplish our goals and better serve our customers dr. alan zimmerman, csp,...
TRANSCRIPT
WORKING TOGETHER TO ACCOMPLISH OUR GOALS AND
BETTER SERVE OUR CUSTOMERS
Dr. Alan Zimmerman,CSP, CPAE Speaker Hall of Fame
TODAY’S OUTLINE
Strategy #1: Follow the rules
Strategy #2: Speak their language
TODAY’S OUTLINE
Strategy #1: Follow the rules
THE COOPERATION PRINCIPLE
"To the degree that you give others what they need, they will give you what you need."
2a. Must know what they need.
* Know their respect frames.
RESPECT FRAMESRESPECT FRAMES
PERSON “A” PERSON “B”
2a. Must know what they need.
* Know their respect frames.
2b. Then give what they need.
FIVE REASONS PEOPLE DON'T COOPERATE
1. Don’t know the rules
2. Don’t like the rules
3. Don’t trust the players
4. Don’t care about the game
5. Don’t see any rewards
TODAY’S OUTLINE
Strategy #1: Follow the rules
Strategy #2: Speak their language
CHURCH ANNOUNCEMENTS
This afternoon there will be a meeting in the south and north ends of the church. Children will be baptized at both ends.
CHURCH ANNOUNCEMENTS
This being Easter Sunday, we will ask Mrs. Johnson to come forward and lay an egg on the altar.
CHURCH ANNOUNCEMENTS
Tonight’s sermon: “What is hell?” Come early and listen to our choir practice.
CHURCH ANNOUNCEMENTS
Thursday at 5 p.m. there will be a meeting of the Little Mothers Club. All wishing to become Little Mothers will please meet the pastor in his study.
CHURCH ANNOUNCEMENTS
The Low Self-Esteem Group will meet Thursday at 7 p.m. Please use the back door.
CHURCH ANNOUNCEMENTS
Don’t let worry kill you—let the church help.
CHURCH ANNOUNCEMENTS
The sermon this morning: “Jesus Walks on Water.” The sermon tonight: “Searching For Jesus.”
CHURCH ANNOUNCEMENTS
Weight Watchers will meet at 7 p.m. at the First Presbyterian Church. Please, use the large double doors at the side entrance.
CHURCH ANNOUNCEMENTS
The Associate Minister unveiled the church’s new giving campaign slogan last Sunday: ”I Upped My Pledge—Up Yours!”
5 WORK LANGUAGES
1. Respect
2. Belonging
3. Communication
4. Fun
5. Tangibles
RESPECT LANGUAGERESPECT LANGUAGE
a.a. Keeping promisesKeeping promises
BELONGING LANGUAGEBELONGING LANGUAGE
a.a. Showing genuine interestShowing genuine interest
COMMUNICATION LANGUAGECOMMUNICATION LANGUAGE
a.a. Keeping the other person informedKeeping the other person informed
8. Full appreciation for work done8. Full appreciation for work done 9. Feeling “in” on things, being informed9. Feeling “in” on things, being informed 10. Help/coaching when needed10. Help/coaching when needed
FUN LANGUAGEFUN LANGUAGE
a.a. Demonstrate cheerfulness/playfulnessDemonstrate cheerfulness/playfulness
TANGIBLE LANGUAGETANGIBLE LANGUAGE
a.a. Providing unexpected acts of serviceProviding unexpected acts of service
RINGS OF SERVICERINGS OF SERVICE
Extra
Dream
Expected
Basic
RINGS OF SERVICERINGS OF SERVICE
Extra
Dream
Expected
Basic
TODAY’S OUTLINE
Strategy #1: Follow the rules
Strategy #2: Speak their language
NEW FREE ARTICLE …NEW FREE ARTICLE …
EVERY WEEK … from Dr. Zimmerman …EVERY WEEK … from Dr. Zimmerman …
On such topics as…On such topics as…
*motivation*motivation
*relationships*relationships
*leadership *leadership Leave your card/emailLeave your card/email
*communication*communication
*work-life balance*work-life balance
*team work*team work