working together, improving together 2015–2018€¦ · working together, improving together...
TRANSCRIPT
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Working together, Improving together 2015–2018
How we will make sure people can be part of our work and have their say
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Who we are
We are called the Care Inspectorate.
Our job is to check care and support
in Scotland to make sure it is good enough.
We check places that give people care
and support.
We help them do better.
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What this plan is about
This plan is about making sure people can:
•takepartinourwork
•haveasayinwhatwedo
Bypeoplewemean:
•peoplewhogetcareandsupport
•carers
Care and support can be lots of things, like support to:
•liveathome
•gooutanddothings
•getajob
Wewanttoworktogether
withpeoplewhogetcareandsupporttheir carersinthebestway.
Thisplanwillhelpusdothat.
Weworkedtogetherwithlotsofpeople
to make this plan.
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Why it is important for people to be part of our work
Itisveryimportantthatlotsofpeoplecan haveasayabout:
•ourwork
•thecareandsupporttheyget
Peoplewhogetcareandsupport
andtheircarersknowwhatisbestforthem.
Theycanhelpusdobetterwork
bytellinguswhattheythink.
Thiswillhelpmakecareandsupport
in Scotland better.
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How can people be part of our work?
Therearelotsofways.
Peoplecanchoosethebestwaysforthem.
For example, people can:
•telluswhattheythinkoftheircare and support
•joinagrouptotelluswhattheythink.
This is called the Involving People group
•cometoameetingorevent
•helpuscheckcareandsupportplaces
•helpuschoosenewstaff
•helpusmakedecisionsandnewplans
We do something about bad care
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How we will do the work in this plan
Wemadesomerulestohelpusdothiswork inagoodway.
Forexample,wewill:
•makesurepeoplecanhelpusinawaythat willmakearealdifference
•tellpeoplehowtheycantakepart andhowthiscanhelp
•keeppeopleuptodatewithwhathappens aftertheyhelp
•givepeoplesupporttotakepart
•makeiteasyforlotsofpeopletoknow howtotakepartandhaveasay.
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6 main things we will work on from now until 2018
1. Make sure everyone can be part of our part of our work
Wewilldothingslike:
• trytogetpeopletoworkwith uswhohavenothadasaybefore.
Forexample,homelesspeople,orpeoplewho aregay,lesbian,bisexualortransgender
•lookathowyoungpeoplecandomorewith us
•makesurewehavemeetingsindifferent parts of Scotland so more people can come
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2. Make sure the work people help us with makes a real difference
Wewilldothingslike: • lookatwhatotherworkpeople canhelpuswith.Likecomplaints ormakingnewrules
• makesomeinformationforcarestaff abouthowtohelppeoplehaveasay
3. Make sure people feel good about taking part in our work
Wewilldothingslike: • makeanewslettertwiceayearabouthow peoplehelpedusandwhathashappened since
• givepeoplemoretrainingandchancesto takepartinourwork
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4. Make it easier for people to take part in our work
Wewilldothingslike:
• makemoreinformationabouthowpeople can take part
• lookateasywaysforpeopletobe partofourwork.Likebyusingtheinternet and social media
5. Make sure we are doing things in the best way
Wewillworkwithothergroupsto: • tellmorepeopleabouthowtheycan takepartinourwork
• makesurewearegivingpeople therightsupporttotakepartinourwork
• findwaysforsomegroupsofpeopleto
take part more, like peoplewithdementia
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6. Make sure our staff know about this work and can take part
Wewilldothingslike: • havesomeeventsforourstaff andpeoplewhogetcareandsupport and their carers
• helpstaffknowwhythisworkisimportant andwhattheycando
• seehowpeoplewhogetcareandsupport and their carers can take part in events for staff
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How we will make sure this plan is working
Wewilllookatthebestwaystocheckhowthisworkisgoing.
Wewillmakesurewe: •askpeoplewhattheythinkaboutthis •getotherinformationtohelpusknowhow wearedoing
Wewillputinformationaboutthis
onourwebsite.
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To find out more
You can:
•lookatourwebsiteat
www.careinspectorate.com
•emailusat
•phoneuson
0345 600 9527
PhotosbyPhotosymbols
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HeadquartersCare InspectorateCompass House11 Riverside DriveDundeeDD1 4NYTel: 01382 207100Fax: 01382 207289
Website: www.careinspectorate.comEmail: [email protected] Inspectorate Enquiries: 0345 600 9527
This publication is available in other formats and other languages on request.
Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànaineile ma nithear iarrtas.
© Care Inspectorate 2016Publishedby:CommunicationsPrintedonrecycledpaper.Pleaserecyclemeagain!
INV-0116-010
@careinspect