working remotely: the good, the bad, and the ugly

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WORKING REMOTELY SHAUNAK KASHYAP, DEVELOPER ADVOCATE, RACKSPACE @SHAUNAK THE GOOD , THE BAD , AND THE UGLY

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Remote collaboration is on the rise, particularly in the software industry. A majority of employees at companies like Automattic (makers of WordPress) and GitHub work remotely. My presentation will explore some of the benefits and downsides of remote work, drawing on my as well as others’ experiences. If you are looking to become a remote employee or are an employer with remote employees on your team, this talk is for you!

TRANSCRIPT

Page 1: Working Remotely: The Good, The Bad, and The Ugly

W O R K I N G R E M O T E LYS H A U N A K K A S H YA P,

D E V E L O P E R A D V O C A T E , R A C K S PA C E @ S H A U N A K

T H E G O O D , T H E B A D , A N D T H E U G LY

Page 2: Working Remotely: The Good, The Bad, and The Ugly

W O R K I N G R E M O T E LYT H E G O O D , T H E B A D , A N D T H E U G LY

Page 3: Working Remotely: The Good, The Bad, and The Ugly

W O R K I N G R E M O T E LYT H E B A D , T H E U G LY, A N D T H E G O O D

Page 4: Working Remotely: The Good, The Bad, and The Ugly

W O R K I N G R E M O T E LYT H E B A D , T H E U G LY, A N D T H E G O O D

Page 5: Working Remotely: The Good, The Bad, and The Ugly

Take theNewbie Tour

Hang out in your team’s chat room

S TA R T I N G O U T

Being a new person on a remote team can be tough

Page 6: Working Remotely: The Good, The Bad, and The Ugly

W O R K / L I F E B A L A N C E : W H AT ’ S T H AT ?

I don’t know if I work 30 hours a week or 80

““

- Anne Gentle, remote coworker

Page 7: Working Remotely: The Good, The Bad, and The Ugly

W O R K / L I F E B A L A N C E : W H AT ’ S T H AT ?

Establish Pillars and Boundaries

Page 8: Working Remotely: The Good, The Bad, and The Ugly

Occasionally work from a coffee shop

Find aco-working space

C A B I N F E V E R

Energy at office can’t be faked at home

Missing out on colleagues’ brains

Page 9: Working Remotely: The Good, The Bad, and The Ugly

C O M M U N I C AT I O N B R E A K D O W N

Page 10: Working Remotely: The Good, The Bad, and The Ugly

C O M M U N I C AT I O N B R E A K D O W N

Page 11: Working Remotely: The Good, The Bad, and The Ugly

C O M M U N I C AT I O N B R E A K D O W N

Sorry if that came off as { accusatory, rude, sarcastic };

I didn’t mean it that way.

“- at least one conversation every month

Page 12: Working Remotely: The Good, The Bad, and The Ugly

I’ve started five drafts of this response so far and discarded

them. It’s hard to carry on a conversation via email.

“- Glen Campbell, remote coworker

C O M M U N I C AT I O N B R E A K D O W N

Page 13: Working Remotely: The Good, The Bad, and The Ugly

Oh, didn’t you see my { email, chat, text }?

““

- at least one conversation every week

C O M M U N I C AT I O N B R E A K D O W N

Page 14: Working Remotely: The Good, The Bad, and The Ugly

T H E M E S S A G E

I N T E R A C T I O NV O C A L

VA R I E T YFA C I A L

E X P R E S S I O N SB O D Y

L A N G U A G E

I N P E R S O N Y Y Y Y Y

V I D E O Y Y Y Y ~

A U D I O Y Y Y

S Y N C H . T E X T Y Y ~

A S Y N C H . T E X T Y

C O M M U N I C AT I O N B R E A K D O W N

Page 15: Working Remotely: The Good, The Bad, and The Ugly

C O M M U N I C AT I O N B R E A K D O W N

Sorry if that came off as { accusatory, rude, sarcastic };

I didn’t mean it that way.

“- at least one conversation every month

Page 16: Working Remotely: The Good, The Bad, and The Ugly

I’ve started five drafts of this response so far and discarded

them. It’s hard to carry on a conversation via email.

“- Glen Campbell, remote coworker

C O M M U N I C AT I O N B R E A K D O W N

Page 17: Working Remotely: The Good, The Bad, and The Ugly

Oh, didn’t you see my { email, chat, text }?

““

- at least one conversation every week

C O M M U N I C AT I O N B R E A K D O W N

Page 18: Working Remotely: The Good, The Bad, and The Ugly

Switch to higher bandwidth communication channels

C O M M U N I C AT I O N B R E A K D O W N

Page 19: Working Remotely: The Good, The Bad, and The Ugly

Try to assume positive intent

Ask clarifying questions

C O M M U N I C AT I O N B R E A K D O W N

Page 20: Working Remotely: The Good, The Bad, and The Ugly

Repeat the message multiple times using multiple

communication channels

C O M M U N I C AT I O N B R E A K D O W N

Page 21: Working Remotely: The Good, The Bad, and The Ugly

W O R K I N G R E M O T E LYT H E B A D , T H E U G LY, A N D T H E G O O D

Page 22: Working Remotely: The Good, The Bad, and The Ugly

Get togetherin person

whenever possible

Use collaborative editing tools

L E T ’ S W H I T E B O A R D T H I S P R O B L E M

Collaborative design sessions can be tough

Page 23: Working Remotely: The Good, The Bad, and The Ugly

N O S E N S E O F T E A M

I feel like I’m working alone, not as part of a team“

Page 24: Working Remotely: The Good, The Bad, and The Ugly

N O S E N S E O F T E A M

Setup pairing calls

Organize distributed but synchronized team activities

Page 25: Working Remotely: The Good, The Bad, and The Ugly

Short term: nip in bud

Long term: reinforce positive behavior, look for

it during interviews

F U D C A N K I L L M O R A L E

Fear, uncertainty and doubt spreads like wildfire on a distributed team

Page 26: Working Remotely: The Good, The Bad, and The Ugly

Inquire wheninterviewing

for the position

Don’t bethe lone wolf!It’s not worth it

L O N E W O L F

Being the only remote person on a team sucks.

Page 27: Working Remotely: The Good, The Bad, and The Ugly

W O R K I N G R E M O T E LYT H E B A D , T H E U G LY, A N D T H E G O O D

Page 28: Working Remotely: The Good, The Bad, and The Ugly

W O R K / L I F E B L E N D

Page 29: Working Remotely: The Good, The Bad, and The Ugly

M O R E H E A D S D O W N T I M E

• No drive-by interruptions

• Fewer unscheduled meetings

• You control the noise level

Page 30: Working Remotely: The Good, The Bad, and The Ugly

L E S S C O M M U T E , M O R E A U T O N O M Y

Page 31: Working Remotely: The Good, The Bad, and The Ugly

H E A LT H B E N E F I T S

• Morning walks/runs/workout

• Fresh, warm, home-cooked lunches

• (More) playtime with kids/pets

Page 32: Working Remotely: The Good, The Bad, and The Ugly

Y O U G E T B E T T E R AT C O M M U N I C AT I O N

• Lots of asynchronous communications - must get to the point quickly in each

• Learn to use a tl;dr + details format

Page 33: Working Remotely: The Good, The Bad, and The Ugly

B U I LT- I N Q U A R A N T I N I N G

• If you are unwell, need to stay at home… no problem!

• Team member is unwell, can’t affect rest of team

Page 34: Working Remotely: The Good, The Bad, and The Ugly

D I S T R I B U T E D T E A M = D I V E R S I T Y

Page 35: Working Remotely: The Good, The Bad, and The Ugly

W O R K F R O M A N Y W H E R E

Page 36: Working Remotely: The Good, The Bad, and The Ugly

W O R K F R O M A N Y W H E R E

Page 37: Working Remotely: The Good, The Bad, and The Ugly

W O R K F R O M A N Y W H E R E

Page 38: Working Remotely: The Good, The Bad, and The Ugly

W O R K I N G R E M O T E LYS H A U N A K K A S H YA P,

D E V E L O P E R A D V O C A T E , R A C K S PA C E @ S H A U N A K

T H E G O O D , T H E B A D , A N D T H E U G LY

Page 39: Working Remotely: The Good, The Bad, and The Ugly

S L I D E S J O I N D . I N / 1 1 4 3 7

T E S T D R I V E T H E R A C K S PA C E C L O U D ( $ 5 0 / M O F O R 1 2 M O N T H S )

R A C K . T O / P H P N Z 1 4

Page 40: Working Remotely: The Good, The Bad, and The Ugly

T H E M E S S A G E

I N T E R A C T I O NV O C A L

VA R I E T YFA C I A L

E X P R E S S I O N SB O D Y

L A N G U A G E

I N P E R S O N Y Y Y Y Y

V I D E O Y Y Y Y ~

A U D I O Y Y Y

S Y N C H . T E X T Y Y ~

A S Y N C H . T E X T Y

C O M M U N I C AT I O N B R E A K D O W N

Page 41: Working Remotely: The Good, The Bad, and The Ugly

T H E M E S S A G E

I N T E R A C T I O NV O C A L

VA R I E T YFA C I A L

E X P R E S S I O N SB O D Y

L A N G U A G E

I N P E R S O N Y Y Y Y Y

V I D E O Y Y Y Y ~

A U D I O Y Y Y

S Y N C H . T E X T Y Y ~

A S Y N C H . T E X T Y

C O M M U N I C AT I O N B R E A K D O W N

convey intent easily

Page 42: Working Remotely: The Good, The Bad, and The Ugly

T H E M E S S A G E

I N T E R A C T I O NV O C A L

VA R I E T YFA C I A L

E X P R E S S I O N SB O D Y

L A N G U A G E

I N P E R S O N Y Y Y Y Y

V I D E O Y Y Y Y ~

A U D I O Y Y Y

S Y N C H . T E X T Y Y ~

A S Y N C H . T E X T Y

C O M M U N I C AT I O N B R E A K D O W N