Working for the National Careers Service: What is involved and what we look for from applicants

Mark De Backer

Regional Manager

National Careers Service - South Central

CfBT Advice and Guidance Part of Education Development Trust‘Education Development Trust transforms lives around the globe by

improving schools and school systems. We work with governments

or with clusters of schools to effect positive change and our

specialist knowledge means we deliver – and design – effective, far-

reaching, sustainable education solutions’.

Education Development Trust is one of the world’s leading

educational charities, providing education for public benefit, both in

the UK and overseas.

• School Improvement

• School Inspection

• English Language Teaching

• Careers and Employability

Careers and Employability

• National Careers Service Contracts

• North East

• South Central

• Youth Careers Guidance

• Local Authority CIAG

• Individual School Contracts

National Careers Service

Service Delivery

Face to Face

(In Custody)

Face to Face

(Community)

Career Line

(Tele-digital)

Digital and

Social Media

Customer ‘Touchpoints’

Jobs and

Learning

Career

Management

Customer

Satisfaction

Customer Outcomes

Job Roles

• Careers Adviser

• Partnership Managers

• Labour Market Information Officer

• Quality

• Training

• Digital and Social Media Coordinator

• Business Development

• Administration and Business Support

Typical Day?

This? Or this?

The good, the bad and…

Variety of customers

Customers want the help

Customer satisfaction/

outcomes

Working relationship with

colleagues

Ability to manage own

diaries, workload and

schedules

Funding rules and contract

changes

Tension between seeing

new customers and

tracking old ones

Lots of CV, UJM work

Dual customers e.g.

customer and JCP

Time

So what do our staff think?

Njabulo…

“I love the variety, each day is a

new day and no two days are the

same, as a people person I enjoy

meeting people and making a

difference in people’s lives (no

matter how small). Above all I love

being part of a supportive and

professional team that share the

same objectives and that it is

moving the client forward”.

Jennifer…

“Not only do I enjoy

empowering and guiding

my customers, I also enjoy

having the autonomy to

manage my own diary and

caseload in a way that

works for me (and the

business!)”

Martin…

”A supportive team, with a

huge variety of clients,

ranging from those thinking

about further or higher

education, others with

employment aspirations, or

perhaps those looking for a

career change – you never

know what’s coming

through the door.”

How is adult guidance different?

• Immediacy

• Engagement linked to support

• Often different considerations to

young people

• True range of clients

• Greater range of experiences

• Technology

• Funding options

What are we looking for?

• Ability to engage, motivate and inspire

people

• Passionate about what they do

• Ability to be objective with people of all

backgrounds – relevant experience

• IT literate/ databases

• Target focused

• Commercially aware

• Ability to develop business

• Problem solving

• Awareness of our product

Qualifications

LMI/ Knowledge

Custody• Security clearance

• Work in a restricted environment within

prison rules and have resilience to prison

regime

• Initiative to react to different situations

including working pattern quickly

• Ability to be objective

• Partnership working

• Self managed

• Paper based!

https://drive.google.com/file/d/0By1D_yrodhitRVlKSEpsM2JVZ3c/view?usp=sharing

Nora’ Story

Any Questions?