workday application maintenance services
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Application Management Services
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Ensuring cloud efficiency with Workday
Copyright NGA Human Resources. All rights reserved.
• Integrations and Reporting Management
• Workforce Analytics • Application Management • Release Management
• Organization & Employee Data Management
• Benefits Enrollment • Deduction and Leave
Administration • Learning Administration • Talent Administration
• Payroll Processing & Compliance
• Court Ordered Deductions Administration
• Tax and Filing • Time Administration Support
• Policies & Procedures • Inquiry / Case handling • Self-Service Navigation Support • Document Management • Knowledge Management
NGA Services to Workday Clients
Service Center
System Services
HR Administration
Payroll Processing
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Copyright NGA Human Resources. All rights reserved.
Workday Application Management Services @ NGA
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To ensure that our Workday customers can benefit from a correct, efficient
and up-to-date Workday HCM landscape at all times while reducing
complexity and minimizing business risk, NGA manages the applications on
their behalf, including:
Integration partner since
2011 BPO partner since
2013 Certified Workday Consultants
50+ Workday applications managed by NGA
10+ Proven track record in
35 countries
Configuration Management
Integration Management
Security Management
Reporting
Management
Release
Management
Copyright NGA Human Resources. All rights reserved.
System & Application Management Services
Service Center Services Case Management System Support
Voice Call Management Systems Support
Service Center Infrastructure and Security
Document Management System Support
Knowledge Management System Support
Application Management Services Application Maintenance
Application Configuration Modifications
Application Testing Services
Release Management
Third-Party Vendor Integration
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HR System Services Service Delivery System Support
“Keeping HR applications up-to-date is critical to a company’s business.” To ensure an efficient and correct Workday HCM landscape at all times, NGA provides you with the resources and expertise to manage the following tasks, freeing up resources in your organization to focus on running the business:
• Application optimization & interface assistance • Incident & problem resolution • Workday release management, change enablement & testing automation • Integration, configuration, security, reporting & tenant maintenance
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Configuration Management
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NGA provides support for business process configuration and administrative maintenance including designing, developing, testing, and implementing custom configurations required to support the business. You don’t need to have and train internal resources to maintain your custom configurations.
Process and Policy Changes
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Integration Management
• Designed to leverage Workday’s recommended integration strategies
• Certified Cloud Connect for Payroll • Cloud Connect for Benefits • Workday Studio for custom integrations
• Built to scale • Tested to uphold SLA’s • Leveraging best practices across clients
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Workday Core HR
Global Payroll Cloud
Connect
Benefits Cloud
Connect
Custom Integrations • LMS • Applicant
Tracking System
In support of the unique and sometimes complex nature of integrations, NGA maintains a staff of advanced certified integration consultants with the expertise to design, build and support the most complex integrations linking Workday products with an increasing number of third-party systems and data sources. NGA has invested in building the best integrations as we sign up to managing them continuously rather than handing them back to you to manage them.
Connect and integrate
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Security Management
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Locking it down
Remove the burden and risk of managing the security of your Workday application. Control what you can do and what you can access. NGA will manage functional areas, securable items and security policies in the system according to your company policies.
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NGA has advanced certified HCM consultants with the expertise to design, build and support standard reporting operations as well as to perform advanced report developments.
Reporting Management
• Support of the Workday HCM Standard Reports • Development of Custom Reports
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It is all about the data...
Design Develop Test Assign Access Schedule Publish
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Release Management
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Integrated Applications (Pay, Benefits, Time) Workday Core HR
Coordinated Releases in
an integrated world
Controlling the release
Every 3 to 4 months, Workday releases a new update of its HCM platform. NGA helps Workday customers in adopting these new releases in the most efficient way, through the following services:
• Change enablement for standard Workday platform changes • Provision of a preview of the changes and new functionality at the field level • Testing and adoption of the selected new functionality • Customer specific configuration release management
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Benefits of NGA’s Workday AMS
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Tailored Services Providing tailored application maintenance, integration and/or release management services to meet individual company needs.
Enlarged in-house IT team Employ a highly skilled Workday consultant with the competencies of your choice. Avoid the cost and time spent on hiring an extra employee, and focus on your core business.
Standardized Tools, Processes & Metrics
Use of qualitative methodologies & tools, globally standardized processes and proven SLAs, ensuring real-time monitoring, timely response and guaranteed service levels
In-house network of expertise
Our worldwide availability and large pool of Workday consultants enables us to access a trusted network of expertise and experience.
One Single Point of Contact Managing all application maintenance and release management activities through one single vendor reduces risks and communication issues.
Copyright NGA Human Resources. All rights reserved.
What Makes NGA’s Workday AMS Different?
NGA is only focused on HR
• Our Application Services consultants speak the HR process language as well as the IT language • Our team supports the HR cycles (payroll year end, annual enrollment, annual compensation) • NGA’s consultants and the client’s HR department are in partnership to deliver high-quality
services
NGA implements for operational efficiency
• Built to scale • Tested to uphold SLA’s • Leverage best practices across clients
NGA is a truly global company
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Payroll Year End, Country Localization,
EEO Report, Onboarding
EIB, SFTP, Sup Org, XML, PICOF
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Why choose NGA for Workday AMS
Combined HR & IT skills Proven Track Record Payroll & BPO services
• Pool of 50+ Workday consultants skilled by the Workday Community and Partner program
• For over 40 years, NGA is only focused on HR processes, regardless of technology
• Our support services combine application maintenance, integration support and release management activities
• Extensive set of tools & methodologies
• Successfully deployed Workday customers
• Global presence with offices in 35 countries
• Supporting customers in all kinds of verticals and industries
• Focus on large enterprises with their according complexity
• Ability to deliver payroll in over 145+ countries across the globe
• Over 60+ connectors certified by Workday
• Easy connection to NGA’s Payroll Exchange solution to optimize data flow and exchange
• Ability to add BPO services with call center technology and Tier 1 support
Copyright NGA Human Resources. All rights reserved.
Download our Workday AMS leaflet
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Visit our online Resources Center and download the leaflet. Read more on how NGA can support you in getting the most out of your Workday HCM solution. http://resources.ngahr.com/application-management-services-workday resources.ngahr.com www.ngahr.com
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Why NGA?
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We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services.
In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization.
Making HR Work — Better
Thank You
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