First StepsWORKBOOK

“You don’t have to be great to start, but you have to start to be great.”

- Zig Ziglar -

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G E T T I N G Y O U R A R B O N N E B U S I N E S S S T A R T E D

1. LISTENING is one of the most important skills that anyone can have. Listening enables us to learn from

each other. We learn so much from our up-lines, side lines, clients and own consultants.

2. LEARNING AND LEADERSHIP go together. We encourage you to read a self improvement, leadership

or business book at least 10 -15 minutes a day.

3. LAUGHTER AND LOVE are two over arching values in our TEAM and in life.

Your Sponsor is

Your District Manager (DM) is

Your Area Manager (AM) is

Your Regional Vice President (RVP) is

Your National Vice President (NVP) is

Welcome to our teamThis workbook is a roadmap for you to follow during the first 30 days of your journey to begin to reach

your financial and emotional needs. We are thrilled to have you with us!

History tells us that to be successful in business, one needs a simple system. The system is the

foundation from which to build upon. Your sponsor will walk alongside you as you build your business.

This system is to allow you to be you, while following a ‘Roadmap’ to success.

Key points to keep in mind

{ “If you want to go fast, go alone. If you want to go far, go together.”

- African Proverb -

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2.

Let’s get startedThe purpose of this workbook is to help you launch your Arbonne business

with momentum to create success. Go to www.matternsnations.com.

1. Listen to the “Welcome Video” by NVP Lynn Mattern and send through the information requestedand complete the information discussed.

2. Watch Step 1 - complete activities

3. Watch Step 2 - complete activities

4. Watch Step 3 - complete activities

5. Watch Step 4 - complete activities

6. Watch Step 5 - complete activities

7. Watch Step 6 - complete activities

8. Finish the workbook.

Why? The foundation of your businessTake a moment to look at this and think ………….What is your No 1 Priority? R

Financial Freedom Have your own business More spare time Personal Development Helping Others Meeting New People Retirement Leave a legacy

3.

1. What is your number 1 priority?

2. Why did you pick that one?

3. Why is that important to you?

4. What are the consequences of not having that opportunity?

5. Why would that worry you?

‘Your WHY’Make ‘your why’ as specific as possible and share it with your sponsor.

1. What were you doing before Arbonne?

2. What have you had enough of?

3. How were you first introduced to Arbonne?

4. What intrigued you about the business?

5. Did you ever have any hesitations?

6. What is Arbonne going to do for you and you family? How important is that to you?

7. What are your Core Values? What is most important to you? What is yourfinancial need and emotional need? Eg. The ability to determine your own hours, health, towork around your family, to define your income or to fire your boss. Is your Why the desire to berecognised for accomplishments, to have a purpose, to make a difference or to grow personally.

(TIP: if you need more space for this question, continue writing on reverse of this page.)

4.

What? When you accomplish ‘your why,’ what will this give you? Once again be specific.

1. What do you want your income to be? Determine your immediate financial goals?

2. Your five year financial goals?

3. What will your life look like? Will you earn enough to quit your job, earn the Mercedes, or makeenough to send your kids to the school of your choice.

Knowing this, you can now work with your sponsor on a plan of action!

When?We are all busy 24 hours a day, so it is important to create a schedule.It is easy to say that you’re going to build an Arbonne business, but unless you set aside the time to do it, your dreams can escape you. In your calandar, mark off the time you plan to work. You will want to get a schedule of events from your sponsor and put these dates in your calendar.

Where?Determine where you will be working in your home. Have a dedicated space for all of your Arbonne materials. This will help you stay organized and keep your work easily accessible.

Who?Create your DREAM TEAM!

1. Who would you love to talk to every day?

2. If you were investing $250,000 in your business who would you hire and put on salary?

3. Make a list of the qualities and characteristics of people you would hire and then make a list of at leastfive people who have one or more of these qualities.

QUALITIES: PEOPLE:

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Who do you know...Who hates their job?Who needs extra money?Who takes great care of themselves?Who is interested in health?At the gym?Named Kathy?Who got laid off?Who works for a large corporation?

Who is your…Dentist?Doctor?Florist?Lawyer?Pharmacist?Minister/Priest/Rabbi?Insurance Agent?Nail Technician?Veterinarian?Lawyer?Hairstylist?Photographer?Dry Cleaner?Bank Officer?Insurance Agent?Chiropractor?PTA President? Favorite Waiter/ Waitress?Massage Therapist?Nutritionist?

Who Sold You Your…House?Computer?Jewelry?Clothes?Furniture?Tupperware?Glasses?Boat?Appliances?Carpet?

Your Top 100 ContactsWho is Related to You…Parents?Grandparents?Children?Sisters?Brothers?Cousins?Aunts?Uncles?Nieces?In Laws?

Who…Lives next door?Lives across the street?Lives down the street?Teaches your children?Worked with you?Works in a hospital?Worked with you in the past?Goes to your church?Is in the local Chamber of Commerce?

Also…Your holiday card list?Your address book?Your wedding list?You Day Planner?Business cards you have collected?Flip through the yellow pages to refresh your memory!

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6.

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(You have 10 second s to make an impression...so practice this t o make a n professional impact.)

When asked…“What do you do?”

“I am building a global business, that is helping to improve the health, wealth and well-being of this world, one person at a time.”

G l o b a lb e c a u s e y o u r s u b c o n s c i o u s n e e d s t o

s e t s i g h t s o n m o r e t h a n j u s t y o u r c u r r e n t a r e a .

I m p r o v e t h i s b u s i n e s s i m p r o v e s p e o p l e ’ s s k i n ,

h e a l t h a n d f i n a n c e s

H e a l t h m e n t i o n t h i s w i t h o u t g o i n g i n t o p r o d u c t s

W e a l t h m e n t i o n t h i s w i t h o u t g o i n g i n t o t h e

C o m p e n s a t i o n p l a n

W e l l - b e i n g m e n t i o n t h i s a s t h i s i s a n o u t c o m e

f r o m u s i n g t h e p r o d u c t s a n d b u i l d i n g a b u s i n e s s .

O n e p e r s o n a t a t i m et h i s i s a r e l a t i o n s h i p b u i l d i n g b u s i n e s s

10 Second Commercial

8.

60 Second Story(Please listen to Tamlyn Samuel’s training on this)

Step #1:

Step #3: "Then I found Arbonne ,

Step #2: "Bu t ,

Step #4:

After someone listens to your 10 second commercial and then theyask, “Wow, how do you that?”… here is your response:

6 for SuccessWhat is 6 for Success?It is based on holding 6 Product Experience (PE's) in

your start month and each subsequent month,

allowing you to build a successful and sustainable

business.

Why 6 PE's in Your Start Month?Create Momentum by Meeting Enough People.

Starting your business with 6 PE’s will give you

an opportunity to tell the story to enough people

to create the momentum necessary to have the

sustained activity and income.

Learn the Presentation.

Experience has shown that we learn best through

spaced repetition. By having 6 PE’s within thirty

days you will be comfortable and confident with

presenting the Arbonne story.

The Benefits of PE’sDevelop New Contacts.

Through PE’s you will develop and maintain a

constant stream of new contacts. While doing them,

you are meeting new people who have gathered to

learn about Arbonne. These people are pre-qualified

by your host as interested in the products and/or

the opportunity. By utilizing our hosting program,

you will continue to schedule new groups which will

introduce you to new potential clients and business

partners.

Earn While You Learn!

Last but not least, you will be earning as you are

learning. For example, if you average $500 per PE in

qualified volume; you will earn anywhere from $500

to $1000 in your start month.

Goal of a PE

The goal of each PE is to:

(1) identify potential Consultants

(2) book further PE’s(3) sell products

What to Expect From Your Sponsor Your sponsor will help you with your PE’s in your

start month. This is your opportunity to learn the

presentation and for the people you know to

hear all about Arbonne from your sponsor/upline.

Because we learn this business by observing and

participating, during these presentations you will

learn as your sponsor/upline demonstrates how to

identify potential Consultants (business partners),

how to book PE’s and one-on-one’s, and how to

sell. Your sponsor/upline will also help you learn to

place orders, sponsor Preferred Clients and

Consultants and register new Clients online as

well as learning how to follow-up and schedule

appointments.

Trust the System6 for Success is the system utilized by Arbonne’s

top income earners. By implementing the System,

you will be following in the footsteps of the most

successful Arbonne leaders. 6 for Success works

regardless of skill level, influence level, education, or

experience. “The System Works If You Do!”

{ “Systems permit anyone to achieveextraordinary results, predictably.”

- Bob Berg -

{

9.

6 Product Experiences per month

Meet 5 people at each experience

Hand at least 1 business pack out at each experience

Schedule at least 3 coffee chats

Sponsor 1 new business partner per month

Product Experiences

Coffee Chat Client Care

Discover Arbonne (DA) + Car Presentation

Script Practice

2nd Step Basic

Product Experience w/ Launch

1st Step Basic

10.

DECISION

CONSULTANTS• RIGHT NOW MONEYRetail Profit of 35%

• 15% Preferred ClientCommission on new sales,re-orders & PC Packs

• All of your Right NowMoney & now 8% on yourfull volume

• $200 (US), $250(AU),$290(NZ) ManagementBonus Opportunity

DISTRICT MANAGER

IPA'S• Express Sessions• Product Experience• Coffee Chats• Inviting to DA’s• Placing Sample Packs• Follow Ups

Building your businessThere are 2 important aspects to your Arbonne business;

1. Sharing these amazing Products AND2. Sharing this incredible businessBoth require high energy and a positive mindset. These are the fundamental elements to building yourselfa successful business.

Sharing the products

Product Experience: (small groups of 4 - 8 people)

• Skin Care (RE9, FC5)• Nutrition Experience• Make-up Experience

CUSTOMER CARE FOLLOW-UP:

• VIP Pamper Days• All of the above as group or one on one experiences• Alternative Samples

There are training documents to support you in all aspects of the above and you will also receive the

necessary training to get you started.

Sharing the business

The business opportuntiy is the vehicle for the life you want to have. Sharing the business opportunity as soon as you commence your business is the fastest way of growing and elevating into levels of management and beyond.

SHARING INFORMATION VIA:

•••

WAYS TO OFFER THE BUSINESS:

1. Face to Face (Coffee Chat)2. Phone (if they don’t answer, don’t leave a long message say “I have a quick question. Could you please

call me back when you get a moment, otherwise I will try you again at the same time tomorrow.”)3. Sending via text message (if sending text be sure to follow up with a call)4. Facebook (private messaging)5. Email

(for successful wording tips ask your up-line to guide you.)11.

ONE ON ONE CONSULTATIONS: (always ask them to bring a friend)

• Express Skin Session (RE9, FC5)• Make-up Experience• Sample Hand Outs/full-size sample• Nutrition Experience

• Discover Arbonne (DA) Coffee ChatsDA Recordings Prospecting Packs

• Car Presentations

How to askHere are a few examples of how to invite and ask for bookings

VIP BUSINESS LAUNCH (invite your VIP’s) – Be yourself, be excited, be enthusiastic.

“Hi Julie, I am very excited I am starting a new business. I would love for you to come and celebrate with me at my business launch, its going to be next Saturday the 25th at 7.00pm at my place. I would love your support, I cant wait to share this with you, can I count on you to attend?” PAUSE

Answer: • “Yes.” YOU SAY ... “Fantastic can’t wait to see you!”• “No.” YOU SAY ... “Ok, I Understand. I would love to share the products as I can’t believe how they have changed

my skin and I am sure you will love them too. I really need to practice, please can I book in a 1-on-1 Pamper sessionwith you? I would really appreciate your feedback.” PAUSE

Answer: • “Yes.” YOU SAY ... “Great when suits you? I have Tuesday or Wednesday available.” PAUSE• “No.” YOU SAY ... “Ok, are you open to sampling our Premium products for a few days? When would you be

available for me to drop them off?” PAUSE

Common Objections:Sometimes an objection is just a need for more information. Here are a few common objections and how to

overcome them.

WHAT IS IT:

Arbonne is a luxury brand skin care, makeup and health & wellness company. My skin has never felt better,

I love it and I am sure you will love it to.

I ALREADY LOVE WHAT I AM USING!

I completely understand as I was the same, that’s why I would love your feedback after comparing what you

are currently using to Arbonne!

IS IT EXPENSIVE OR I DON’T REALLY SPEND A LOT ON MY SKINCARE AND MAKEUP!

I can show you how to buy the products at a discount directly from the company online, if it turns out you

like them. They are comparable or even less than department store brands and what really sets them apart

is the results that you get.

IS IT ONE OF THOSE PYRAMID SHCEMES?

No it’s Network Marketing, something I never thought I would do as I never really understood this business

model, but now I am so excited about what this business can offer me and my family!

12.

ASKING FOR A PRODUCT EXPERIENCE“Hi Julie I have started my own business. It’s a premium luxury product which has transformed my skin and I cant wait for you to try it. The reason I am asking is that I am in my training month and my upline is coaching me. I’d love it if you could get just a couple of friends together and you will receive some great discounts and I can learn the basics on how to run a product experience, it would mean the world to me? PAUSE

Answer: • “Yes.” YOU SAY ... “Great! Let’s set a date.” PAUSE• “No.” YOU SAY ... “Ok, I completely understand and I appreciate that you’re busy. Could I then offer you an

Express Session where I would pop around for 20 minutes so you can sample the products. They have changed myskin and I would love your feedback, no pressure! PAUSE

Answer: • “Yes.” YOU SAY ... “Great , are you free tomorrow or the next day?” PAUSE• “No.” YOU SAY ... “Ok, are you open to sampling our Premium products for a few days? When would you be

available for me to drop them off?” PAUSE

Common Objections:

I DON’T HAVE ENOUGH TIME?“Ok, I completely understand and I appreciate that you’re busy. Could I then offer you an Express Session where I would pop around for 20 minutes for you to sample the products. These products have changed my skin and I would love your feedback, no pressure!”

I DON’T KNOW MANY PEOPLE “That’s perfect! The smaller the group the better, we only want a maximum of 6 people, so everyone can be pampered and feel the benefits of these products. It will be fun and your friends will love you for it.”

I CAN’T HAVE IT AT HOME (VARIOUS REASONS WHY) Offer to have it at your house!

GET A “NO” TO A PRODUCT EXPERIENCEOffer and Express session or product sample/drop off as above.

ASKING FOR AN ARBONNE Coffee CHAT“Hey Julie, I have just started a new business. I am really excited ______________(share your ‘Why’ here. E.G: It’s really important for me to work from home around the kids and my current job doesn’t allow me to do this OR financially we needed an extra income stream in order to get ahead) You were the first person I thought of and I would love to take you for a coffee and run it by you. When do you have 15-20 mins this week? PAUSE

Common Objections:

“NO”

“That’s ok. Who do you know who would be interested in earning an additional income stream alongside

their current commitments? I understand the extra income is not for you right now, so how about I just

show you the products so you can experience the incredible results they deliver?

I would certainly value your feedback!”

13.

BE INTENTIONAL!

R

14.

Order labels and business cards (e.g. from VistaPrint/Identity Direct etc)Familiarise yourself with the Arbonne catalogue and website as this is your shop front

Familiarise yourself with the Arbonne Website. www.arbonne.com

Visit the Arbonne University for all your training modules on product knowledge, system training and helpful tips.

Set up separate bank account which will help you track your business profits and tax deductions.

Login to the Arbonne website and add your bank details to your Profile so you can be paid.

Arbonne pays your commissions around the 15th of each month.

Set-up a ‘Business Number’ if you require one and notify Arbonne of your number.

Book your 6 Group Product Experiences

Attend an DISCOVER ARBONNE EVENT

Diarise your teams monthly trainings, calls and events

Familiarise yourself with the Strong Start Programme

Organise your product kitBook your Product Experience w/ Launch & Invite your guests from your 100 people listCreate and practice with your sponsor your ‘10 Second Commercial’ and Your ‘60 Second Story’Set up separate email account (it must not have the word ‘Arbonne’ in it) Put a professional greeting on your phonePersonalise your Arbonne website with your story and photoYou may wish to set up a business facebook page (you will need to identify yourself as an Arbonne Independent Consultant (e.g. ‘Sarah Smith – Arbonne Independent Consultant’.....NOT ‘Sarah Smith – Health and Beauty by Arbonne.’ ‘Arbonne Independent Consultant’ must come after your name)“Like” the Arbonne official facebook page in your country.Join your team facebook page

Visit the Team websit www.matternsnations.com

as well the TEAMVISION Facebook Group

Setting Up for Success - To Do List

“What does it mean to be intentional? It means working with purpose – making every action count. It’s about focusing

on doing the right things, moment to moment, day to day, and then following through with them in a consistent way.”

- JOHN C MAXWELL -

Achieve District Manager District Manager (DM) is the first level of management in your Arbonne Business.

Establish your strategy for DM, know your numbers

Month 1 Month 2 Month 3

When it comes to living a fulfilled life Mindset Matters!

ACE MINDSETA – ACTIVITY ... Focus on the activity and the results will appear; activity matters most.

C – CONSISTENCY ... Businesses make money, hobbies cost money; The difference between the two is profit.

E – ENTHUSIASM ... Approach this with the excitement it deserves. Your Passion and Purpose will set you apart.

Give yourself enough time to learn the skills, your sponsor and your upline have the experience and will walk alongside you. Don’t overestimate what you can accomplish in 1 year and underestimate what you can accomplish in 5 years!

“Imagine what you could do if you knew you could not fail!”

15.

Benefits of being a District Manager

• 8% override on District Central (personal and group

sales)

• $200 (US), $250 (AU), $290 (NZ) bonus for achieving

5000 QV + 5 new Consultants/ preferred clients

with 150 plus QV

• Retail profit of 35% on all retail sales

• Preferred client rebate profit of 15%

Important to know:

• To go into qualification you must have 1,000 PQV

in your personal volume or 2,500 QV.

• You must achieve 1,000 PQV in order to fully

qualify for District Manager. Your personally

sponsored Client/Preferred Clients orders are

included in your PQV.

• You must have at least 2,500 QV in the last month

of qualification

How do I qualify to be a District Manager?

In 1 Month Total In 3 Months In 2 Months

6000 QV

3000 QV

2500 QV

3000 QV

6000 QV

2500 QV 2500 QV

6000 QV

7500 QV

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Important to know:

• You can promote to District Manager in your first month. District Manager is the

only level you can achieve in one month

• Please review the ARBONNE SUCCESSPLAN MANUAL for more clarification

Double your money for the same effort. (Full or Part time Consultants)

16.

Welcome to Strong StartArbonne Independent Consultants who achieve immediate success in the first 90 days of their consultancy are more likely to achieve District Manager title and above, experience greater success as an Independent Consultant, and find that they’re more fully committed to their consultancy in the long run.

So what are you waiting for? It’s time to get started.

Month 1 Reward Month 2 Reward Month 3 Reward

Women’s Gift Men’s Gift

Select the gift of your choice when you redeem your Strong Start reward in your Shopping Bag.

Participate in the Strong Start Program by achieving 1,500 Qualifying Volume (QV) in your Start Month, or the month after, and our system will automatically opt you in.*

Strong Start

The Strong Start Program provides a monthly Volume Goal** for you to achieve — and you earn a reward each month that you reach that goal! Even better, when you reach all three monthly Volume Goals (totalling 7,500 QV), and sponsor three or more new Independent Consultants with 150 Personal Qualifying Volume (PQV) each in their Start Month, you’ll not only be a Strong Start graduate, you’ll also be rewarded generously with a $1,000 Arbonne Product Voucher.***

Volume Goals** Sponsoring Requirement

Month 1 1,500 3+ Independent Consultants (with 150 PQV each in their Start Month)

Month 2 2,500

Month 3 3,500

Promote to District Manager** in one or two consecutive months, and you will receive all three gifts. Additionally, if you sponsor three or more Independent Consultants who have 150 PQV in their Start Month (within the three-month Strong Start period), you will not only graduate the program but also receive a $1,000 Arbonne Product Voucher.***

* The Strong Start Program is optional for new Independent Consultants. As a new Independent Consultant, you may begin the program in your StartMonth or the next month. Your Start Month is the month of your Start Date as an Independent Consultant.

** Volume Goals include: Your PQV, which includes the QV of orders placed under your Arbonne account, and the QV of your Preferred Clients andClients. Your Volume Goals also include the QV from your SuccessLine Volume during the Strong Start Program period. For more information regarding meeting qualification guidelines while participating in the Strong Start Program, refer to the Qualification Program section under District Manager in your Arbonne SuccessPlan or visit The Source, and search: Strong Start FAQ.

***Tax and shipping charges apply. Rewards are subject to change.

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