women’s leadership series - city of madison, wisconsin 2 - agenda •confidence •designed...
TRANSCRIPT
![Page 1: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/1.jpg)
City of Madison
Women’s Leadership Series
DAY 2: August 19, 2015
RELATIONSHIP MANAGEMENT
CHOICES Coaching & Consulting
Krista R. Morrissey
![Page 2: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/2.jpg)
OWN IT!
• Your Behavior
• Your Growth
• Your Leadership
• Your Confidence
• Your Success
CHOICES Coaching & Consulting
Relationship Management
The first relationship you need to manage is your relationship with yourself.
~ Krista Morrissey ~
The most important person you’ll ever talk to is you. Be careful what you say.
~ John Maxwell ~
![Page 3: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/3.jpg)
CHOICES Coaching & Consulting
![Page 4: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/4.jpg)
Meet Krista… • Dixon, IL
• University of Wisconsin-Platteville
• Alverno College: MAE-OD
• University of Wisconsin-Madison: Professional Life Coaching Certification
• Certificates: Master Lean Facilitator, Project Management, Kirkpatrick Business Partners Model, Myers-Briggs Type Indicator Facilitator, Stephen Covey – The Speed of Trust
• Quad/Graphics: Leadership, Continuous Improvement, Coaching, Program Development, Project Management (U.S, Latin America, Poland, South Africa)
• CHOICES Coaching & Consulting
• Leadership Philosophy: Strengths Based
• ‘WHY’
CHOICES Coaching & Consulting
![Page 5: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/5.jpg)
CHOICES Coaching & Consulting
![Page 6: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/6.jpg)
CHOICES Coaching & Consulting
![Page 7: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/7.jpg)
CHOICES Coaching & Consulting
![Page 8: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/8.jpg)
DAY 1 - ACTIONS
Change
Success
Failing
Awareness
CHOICES Coaching & Consulting
![Page 9: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/9.jpg)
DAY 2 - AGENDA
• Confidence
• Designed Alliance
• Mental, Emotional, Physical Energy Tank
• Approachability Formula and Your Weather
• Emotional Intelligence
• Crucial Conversations
• Coach Style Leadership: Practice WHAT & HOW Questions + Active Listening
CHOICES Coaching & Consulting
![Page 10: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/10.jpg)
CHOICES Coaching & Consulting
Sharing honest feedback to your cohorts
Leader
City of Madison - WLS
![Page 11: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/11.jpg)
45
How do you define confidence?
![Page 12: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/12.jpg)
STARTS WITH TRUST & CREDIBILITY
Discover Thy Self
Know Thy Self
Grow Thy Self
Lead Thy Self
CHOICES Coaching & Consulting
Comfortable Consistency Integrity Courage Vulnerability Authenticity Self-Acceptance
Internal Confidence External Confidence
![Page 13: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/13.jpg)
CHOICES Coaching & Consulting
![Page 14: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/14.jpg)
CHOICES Coaching & Consulti
![Page 15: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/15.jpg)
CHOICES Coaching & Consulting
![Page 16: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/16.jpg)
CHOICES Coaching & Consulting
![Page 17: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/17.jpg)
CHOICES Coaching & Consulting PUT Logo Here
![Page 18: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/18.jpg)
STARTS WITH TRUST & CREDIBILITY
Discover Thy Self
Know Thy Self
Grow Thy Self
Lead Thy Self
CHOICES Coaching & Consulting
Comfortable Consistency Integrity Courage Vulnerability Authenticity Self-Acceptance
Internal Confidence External Confidence
![Page 19: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/19.jpg)
45
13 Behaviors
![Page 20: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/20.jpg)
CHOICES Coaching & Consulting
All materials within this Power Point are the creation of Krista Morrissey, property of CHOICES and based on the philosophies, methodologies and certification from FranklinCovey.
![Page 21: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/21.jpg)
CHOICES Coaching & Consulting
THE ONE THING THAT CHANGES EVERYTHING
There is one thing that is common to every individual, relationship, team,
family, organization, nation, economy and civilization throughout the
world – one thing which, if removed, will destroy the most powerful
government, the most successful business, the most thriving economy,
the most influential leadership, the greatest friendship, the strongest
character, the deepest love.
That one thing is trust.
![Page 22: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/22.jpg)
CHOICES Coaching & Consulting
A CRISIS OF TRUST
Only 51% of employees have trust and confidence in senior management
Only 36% of employees believe their leaders act with honesty and
integrity Over the past 12 months, 76% of employees have observed illegal or
unethical conduct on the job – conduct which, if exposed, would seriously violate the public trust
![Page 23: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/23.jpg)
CHOICES Coaching & Consulting
Trust truly is the one thing that can change anything
Low trust is the greatest cost in life, in organizations and in families
In the end all you have is reputation
TRUST + CONFIDENCE
You can’t talk yourself out of something you acted yourself in to
![Page 24: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/24.jpg)
CHOICES Coaching & Consulting
GETTING A HANDLE ON TRUST
Trust is an economic driver not merely a social virtue
Trust and the ability to create trust is the #1 competency needed in leadership today
Trust is a learned competency
![Page 25: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/25.jpg)
CHOICES Coaching & Consulting
THE ECONOMICS OF TRUST
Trust = Speed Cost
Trust = Speed Cost
Post 9/11 Airport Security Enron = Sarbanes-Oxley Act
Jim the NYC street vendor Berkshire Hathaway $23 Billion McLane Distribution (Warren Buffett)
![Page 26: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/26.jpg)
CHOICES Coaching & Consulting
TRUST IS A FUNCTION OF TWO THINGS
CHARACTER COMPETENCE
Your: Integrity
Motive Intent with People
Your: Capabilities Skills Results Track Record
![Page 27: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/27.jpg)
CHOICES Coaching & Consulting
The 5 Waves of Trust
Ripples from the inside out
Self-Trust
Relationship Trust
Organizational Trust Market Trust
Societal Trust
![Page 28: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/28.jpg)
CHOICES Coaching & Consulting
First Wave: Self Trust - Credibility
The Principle of Credibility Inside Out
Honesty Congruence Humility Courage
Self-Trust
Relationship Trust
Organizational Trust Market Trust
Societal Trust
![Page 29: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/29.jpg)
CHOICES Coaching & Consulting
Four Cores of Credibility
1. Integrity
3. Capabilities
4. Results
2. Intent
Character
Competence
![Page 30: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/30.jpg)
CHOICES Coaching & Consulting
Second Wave: Relationship Trust - Consistent Behavior
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
Self-Trust
Relationship Trust
Organizational Trust Market Trust
Societal Trust
![Page 31: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/31.jpg)
CHOICES Coaching & Consulting
Third Wave: Organizational Trust - Alignment
Ensuring all structures and systems within the organization are in harmony with the cores and the behaviors. Creating a shared vision.
Self-Trust
Relationship Trust
Organizational Trust Market Trust
Societal Trust
![Page 32: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/32.jpg)
CHOICES Coaching & Consulting
Fourth Wave: Market Trust – Reputation & Brand
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
1. Integrity
3. Capabilities
4. Results
2. Intent
Character
Competence
![Page 33: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/33.jpg)
CHOICES Coaching & Consulting
Fifth Wave: Societal Trust Trust - Contribution
Is the intent to create value instead of destroy it?
To give back instead of take?
Are you making ‘IT’ better for those who follow you?
Self-Trust
Relationship Trust
Organizational Trust Market Trust
Societal Trust
![Page 34: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/34.jpg)
CHOICES Coaching & Consulting
GETTING A HANDLE ON TRUST
• Trust is an economic driver not merely a social virtue
• Trust and the ability to create trust is the #1 competency needed in leadership today
• Trust is a learned competency
TRUST should be YOUR GREATEST Strength
![Page 35: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/35.jpg)
CHOICES Coaching & Consulting
Trust truly is the one thing that can change anything
Low trust is the greatest cost in life, in organizations and in families
In the end all you have is reputation
CONFIDENCE
You can’t talk yourself out of something you acted yourself in to
![Page 36: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/36.jpg)
CHOICES Coaching & Consulting
• What is the impact to others’ confidence in you?
• What is the impact to your confidence?
![Page 37: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/37.jpg)
CHOICES Coaching & Consulting
CHALLENGE
• Ask 6-12 others in your life to assess you on the 13 Behaviors of Trust.
• What are the commonalities
CALL TO ACTION
With your new awareness, what do you commit to?
![Page 38: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/38.jpg)
45
![Page 39: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/39.jpg)
ALLIANCE
CHOICES Coaching & Consulting
1:1 Teams Meetings Coaching Family Friends
45
![Page 40: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/40.jpg)
45
Identify items you want in alliance
Role model it with a team
Trio Practice
![Page 41: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/41.jpg)
ALLIANCE
CHOICES Coaching & Consulting
1. What is the culture/atmosphere you want to co-create?
2. How do you want to be when things get ‘icky’?
3. What will help you flourish/succeed?
4. What do you expect/hope from the facilitators/team leaders?
1:1 Teams Meetings Coaching Family Friends
45
Source: UW-Madison, Professional Life Coaching Certification
![Page 42: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/42.jpg)
CHOICES Coaching & Consulting
• What was learned?
• How soon will you use it?
![Page 43: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/43.jpg)
CHOICES Coaching & Consulting
CHALLENGE
• Just Do It
CALL TO ACTION
With your new awareness, what do you commit to?
![Page 44: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/44.jpg)
ENERGY TANK
CHOICES Coaching & Consulting
45
Men
tal
Em
otio
nal
Phy
sica
l
![Page 45: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/45.jpg)
45
3 concerns
Role Model
Trio Practice
![Page 46: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/46.jpg)
CHOICES Coaching & Consulting
45
![Page 47: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/47.jpg)
CHOICES Coaching & Consulting
• What is the amount of mental, emotional and physical energy being spent in each circle?
• What is the impact to your life?
• What is the impact to your ability to lead?
• What is the impact to your confidence?
![Page 48: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/48.jpg)
CHOICES Coaching & Consulting
CHALLENGE
• Put this worksheet in a spot you can use it daily until you do it so well, you can do it mentally.
CALL TO ACTION
With your new awareness, what do you commit to?
![Page 49: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/49.jpg)
45
EQ Assessment
Style Under Stress
![Page 50: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/50.jpg)
EMOTIONAL INTELLIGENCE
CHOICES Coaching & Consulting
![Page 51: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/51.jpg)
EMOTIONAL INTELLIGENCE
CHOICES Coaching & Consulting
Source: www.danielgoleman.com
The ability of an individual to deal successfully with other people, to manage one’s self, motivate other people, understand one’s own feelings and appropriately respond to the everyday environment. emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions.
![Page 52: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/52.jpg)
EMOTIONAL INTELLIGENCE
CHOICES Coaching & Consulting
![Page 53: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/53.jpg)
EMOTIONAL INTELLIGENCE – LEARNED ?
CHOICES Coaching & Consulting
![Page 54: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/54.jpg)
CHOICES Coaching & Consulting
![Page 55: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/55.jpg)
CHOICES Coaching & Consultin
• Where are your lows and your highs?
• Do you see it?
![Page 56: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/56.jpg)
CHOICES Coaching & Consulting
CHALLENGE
• Pay attention to your Emotional Intelligence from this point forward.
• Ask, a trusted person, to help you see it.
CALL TO ACTION
With your new awareness, what do you commit to?
![Page 57: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/57.jpg)
CRUCIAL CONVERSATIONS
CHOICES Coaching & Consulting
All content of this presentation, unless designated CHOICES Coaching and Consulting (Krista Morrissey), is from ‘Crucial Conversations’ by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, 2002.
![Page 58: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/58.jpg)
45
‘My’ Crucial Conversation Outline
![Page 59: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/59.jpg)
‘My’
Crucial Conversation
Impacts the quality of my life…….
59 CHOICES Coaching & Consulting
![Page 60: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/60.jpg)
CHOICES Coaching & Consulting
‘Silence Kills’
Crucial Conversations
Have a
HUGE impact on our quality of life!
![Page 61: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/61.jpg)
CHOICES Coaching & Consulting
CRUCIAL CONVERSATION
A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong.
![Page 62: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/62.jpg)
CHOICES Coaching & Consulting
CRUCIAL versus VANILLA
Crucial conversations
High Stakes
![Page 63: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/63.jpg)
CHOICES Coaching & Consulting
WE HAVE 3 CHOICES
Avoid
Face them and handle them poorly
Face them and handle them well
A brain drunk on adrenaline and almost incapable of rational thought
![Page 64: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/64.jpg)
CHOICES Coaching & Consulting
‘We argued that the root cause of many – if not most – Human
Problems lies in how people behave when others disagree with them
about high-stakes, emotional issues.
We suggested that dramatic improvements in organizational
performance were possible if people learned the skills routinely
practiced by those who have found a way to master these
high-stakes, “crucial” moments.’
![Page 65: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/65.jpg)
CHOICES Coaching & Consulting
IT’S HOW WE ARGUE THAT MATTERS
Most leaders look at processes or systems or they restructure. These non-human changes fail more than they succeed.
The real problem is employee behavior.
The path to high productivity passes not through a static system but through face to face conversations.
![Page 66: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/66.jpg)
45
Complete The Conversation Planner
‘Get Unstuck’ (questions 1, 2)
![Page 67: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/67.jpg)
7 STEPS
1. Start with Heart
2. Learn to Look
3. Make It Safe
4. Master My Stories
5. STATE My Path
6. Explore Others’ Paths
7. Move to Action
67 CHOICES Coaching & Consulting
![Page 68: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/68.jpg)
START WITH
• What do I really want for myself?
• What do I really want for others?
• What do I really want for the relationship?
“If you can’t get yourself right, you’ll have a hard time getting dialogue right.”
68 CHOICES Coaching & Consulting
![Page 69: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/69.jpg)
‘SUCKER’S CHOICE’
• Strategy to keep us off track
• Behavior Justification: We are caught between two distasteful options
69 CHOICES Coaching & Consulting
![Page 70: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/70.jpg)
AVOID ‘SUCKER’S CHOICE’
1. What do I really want?
2. What do I really not want?
3. Present your brain with a more complex problem through ‘and.’
70
Be honest and attack my spouse OR be kind and withhold the truth
Is there a way to talk honestly with my spouse and not get into an argument?
Disagree with the boss and be shot for it OR remain silent, starve the knowledge pool and keep my job
Is there a way to share my opinion while adding to the pool of knowledge and not insult my boss?
CHOICES Coaching & Consulting
![Page 71: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/71.jpg)
• What do I really want for myself?
• What do I really want for others?
• What do I really want for the relationship?
“If you can’t get yourself right, you’ll have a hard time getting dialogue right.”
71 CHOICES Coaching & Consulting
START WITH
![Page 72: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/72.jpg)
45
Complete The
Conversation Planner
‘Start With The Heart’
![Page 73: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/73.jpg)
7 STEPS
1. Start with Heart
2. Learn to Look
3. Make It Safe
4. Master My Stories
5. STATE My Path
6. Explore Others’ Paths
7. Move to Action
73 CHOICES Coaching & Consulting PUT Logo Here
![Page 74: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/74.jpg)
45
Take The
‘Style Under Stress’ Assessment
![Page 75: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/75.jpg)
WHICH DO YOU CHOOSE?
75
Silence or Violence
Winning Punishing Keeping Peace
CHOICES Coaching & Consulting
![Page 76: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/76.jpg)
WHAT DID YOU GROW UP WITH?
What forms of communication did you grow up with?
How often do those forms come naturally do you?
Start with you!
76 CHOICES Coaching & Consulting
![Page 77: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/77.jpg)
LEARN TO LOOK
What are the signs a conversation has gone from harmless to crucial?
77 CHOICES Coaching & Consulting
![Page 78: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/78.jpg)
STYLE UNDER STRESS
78
Mutual Purpose Mutual Respect
How frequently you use What will you do about your style?
CHOICES Coaching & Consulting
![Page 79: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/79.jpg)
7 STEPS
1. Start with Heart
2. Learn to Look
3. Make It Safe
4. Master My Stories
5. STATE My Path
6. Explore Others’ Paths
7. Move to Action
79 CHOICES Coaching & Consulting
![Page 80: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/80.jpg)
MAKE IT SAFE
Step Out
Make it Safe
Step Back In
80 CHOICES Coaching & Consulting
![Page 81: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/81.jpg)
STEP OUT
• Step out of the content of the conversation. Don’t get stuck in what’s being said!
• Look for safety Which condition is at risk?
81 CHOICES Coaching & Consulting
![Page 82: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/82.jpg)
WHICH CONDITION OF SAFETY IS AT RISK?
Mutual Purpose:
• Do others believe you care about their goals in this conversation?
• Do they trust your motives? What do I really want for myself?
What do I really want for others?
What do I really want for the relationship?
Mutual Respect:
• Do others believe you respect them? • How do they know?
82 CHOICES Coaching & Consulting
![Page 83: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/83.jpg)
MAKE IT SAFE
• Apologize when appropriate; a mistake that hurt others
• Contrast when others hear what you’re saying as bigger or worse than we intend (context & proportion)
• CRIB to get to Mutual Purpose from cross purposes
Stop Focusing on Who Thinks What !
Commit to see mutual purpose
Recognize the purpose behind the strategy
Invent a mutual purpose
Brainstorm new strategies
83
CHOICES Coaching & Consulting
![Page 84: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/84.jpg)
STEP BACK IN
When safety is restored, return to the issue at hand and continue to dialogue
84 CHOICES Coaching & Consulting
![Page 85: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/85.jpg)
45
Which conditions were at risk in your conversation?
What could you have done?
![Page 86: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/86.jpg)
7 STEPS
1. Start with Heart
2. Learn to Look
3. Make It Safe
4. Master My Stories
5. STATE My Path
6. Explore Others’ Paths
7. Move to Action
86 CHOICES Coaching & Consulting
![Page 87: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/87.jpg)
MASTER MY STORY
How to stay in dialogue when you are angry, scared or hurt
87 CHOICES Coaching & Consulting
![Page 88: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/88.jpg)
EMOTIONS DON’T JUST HAPPEN
1. They don’t just settle upon you like a fog. They are not fostered by others You create your emotions 2. Once created you can… Act on them Be acted on by them
88 CHOICES Coaching & Consulting PUT Logo Here
![Page 89: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/89.jpg)
Stories create feelings
89
FEEL ACT
The Path to Action; Patterson, Grenny, McMillan, Switzler,
Crucial Conversations, 2012
Stories provide our rationale for what is going on – They are our interpretations of the facts
It is our stories that drive emotions, not other people’s actions
ACT TELL A STORY
SEE & HEAR
CHOICES Coaching & Consulting
![Page 90: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/90.jpg)
RETRACE OUR PATH
90
SEE & HEAR
FEEL TELL A STORY
ACT
The Path to Action; Patterson, Grenny, McMillan, Switzler,
Crucial Conversations, 2012
Notice my behavior silence / violence?
What emotions are encouraging me to act this way?
What story is creating these emotions?
What evidence do I have to support this story?
SKILLS FOR MASTERING OUR STORIES
CHOICES Coaching & Consulting
![Page 91: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/91.jpg)
CLEVER STORIES
91
Get us off the hook
Keep us from acknowledging our own sellouts
Helpless: ‘There is nothing else I can do.’ Victim: ‘It’s not my fault.’ Villain: “It’s all your fault.’
CHOICES Coaching & Consulting
![Page 92: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/92.jpg)
TELL THE REST OF THE STORY
92
ASK…
Am I pretending not to notice my role in the problem? Why would a reasonable, rational, and decent person do this?
What do I really want?
What would I do right now if I really wanted these results?
CHOICES Coaching & Consulting
![Page 93: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/93.jpg)
45
Complete The
Conversation Planner
Master My Stories
(questions 1, 2)
![Page 94: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/94.jpg)
7 STEPS
1. Start with Heart
2. Learn to Look
3. Make It Safe
4. Master My Stories
5. STATE My Path
6. Explore Others’ Paths
7. Move to Action
94 CHOICES Coaching & Consulting
![Page 95: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/95.jpg)
NOW YOU OPEN YOUR MOUTH YIKES!!!
When stakes rise and emotions kick in,
that’s
when we open our mouths and don’t do so well.
95 CHOICES Coaching & Consulting
![Page 96: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/96.jpg)
‘STATE’ MY PATH
How to speak persuasively, NOT abrasively
WHEN
96 CHOICES Coaching & Consulting
![Page 97: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/97.jpg)
‘STATE’ MY PATH
97
SEE & HEAR
FEEL
TELL A STORY
ACT
SHARE your facts
TELL my story
ASK for others’ input
Talk tentatively
ENCOURAGE testing
CHOICES Coaching & Consulting
![Page 98: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/98.jpg)
45
Complete The
Conversation Planner
‘STATE’ My Path
And
Make It Safe
![Page 99: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/99.jpg)
7 STEPS
1. Start with Heart
2. Learn to Look
3. Make It Safe
4. Master My Stories
5. STATE My Path
6. Explore Others’ Paths
7. Move to Action
99 CHOICES Coaching & Consulting
![Page 100: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/100.jpg)
HOW TO LISTEN WHEN…
100
BLOW UP!
CLAM UP!
CHOICES Coaching & Consulting
![Page 101: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/101.jpg)
EXPLORE OTHER’S PATHS
101
Ask
Mirror
Paraphrase
Prime
Agree
Build
Compare
An Attitude of curiosity and patience
Understanding doesn’t mean agreement
CHOICES Coaching & Consulting
![Page 102: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/102.jpg)
45
Complete The
Conversation Planner
Explore Others’ Paths
![Page 103: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/103.jpg)
7 STEPS
1. Start with Heart
2. Learn to Look
3. Make It Safe
4. Master My Stories
5. STATE My Path
6. Explore Others’ Paths
7. Move to Action
103 CHOICES Coaching & Consulting
![Page 104: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/104.jpg)
CRUCIAL CONVERSATIONS
104
ACTION & RESULTS
• Who?
• Does What?
• By When?
• How will you follow up?
CHOICES Coaching & Consulting
![Page 105: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/105.jpg)
45
Complete The
Conversation Planner
Move to Action
![Page 106: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/106.jpg)
106
SEE & HEAR FEEL
TELL A STORY ACT
CHOICES Coaching & Consulting
![Page 107: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/107.jpg)
• What do I really want for myself?
• What do I really want for others?
• What do I really want for the relationship?
“If you can’t get yourself right, you’ll have a hard time getting dialogue right.”
107 CHOICES Coaching & Consulting
START WITH
![Page 108: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/108.jpg)
108
100% of customers, clients and employees are people! You must understand people. It is not your product, your marketing or your design. If you don’t understand people, you don’t understand business. We are social animals, we are human beings and our survival depends on our ability to form trusting relationships.
Simon Sinek, Ted Talk 2014
CHOICES Coaching & Consulting
![Page 109: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/109.jpg)
CHOICES Coaching & Consulting
• How will you change how you have crucial conversations?
![Page 110: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/110.jpg)
CHOICES Coaching & Consulting
CHALLENGE
• Have the crucial conversation you have been avoiding, before Day 3.
CALL TO ACTION
With your new awareness, what do you commit to?
![Page 111: Women’s Leadership Series - City of Madison, Wisconsin 2 - AGENDA •Confidence •Designed Alliance •Mental, Emotional, Physical Energy Tank •Approachability Formula and Your](https://reader031.vdocuments.site/reader031/viewer/2022022513/5aeea8d17f8b9a45569164cc/html5/thumbnails/111.jpg)
111 CHOICES Coaching & Consulting F
262.442.4303