CORPORATE INFORMATION

Stock SymbolNYSE - WNS

Employees21,000+

Principal ShareholderWarburg Pincus

Established1996

DIFFERENTIATORS

FINANCIAL STRENGTH (Year ending March 31, 2009)

MAJOR CLIENTS

Over 215 Global ClientsnMajor U.S. retail banknEuropean airlinenLeading European travel

conglomeratenLeading U.S. residential

mortgage banknNorth American airlinenNorth American travel

agency

nLeading U.K. insurernGlobal cosmetics companynConsumer electronics giantnGlobal market research

companynLeading U.S. financial

advisory firm

nMajor U.S. auto insurersnTwo global investment banksnLeading global CPG brand nLeading global beverage brandnLeading logistics companynMajor energy and gas utility

INDUSTRY RECOGNITION

Net Revenue*USD 386.4 million

FACT SHEET

BPO Leadershipn

outsourced services award by SSON - 2009

nRanked No.2 BPO company in India by NASSCOM

nRecipient of the Silver Plate Award for community service

Recipient of best new Quality Leadershipn

eco-innovation award for Green Lean Sigma Program awarded by The World Environment Foundation in association with the Institute of Directors - 2009

nRecipient of the Global Six Sigma Award for best achievement of Six Sigma in outsourcing - 2007

Recipient of Golden Peacock Domain Leadershipn

winner - IAOP 2009 Global Outsourcing 100

nBest performing FAO provider by Global Services 100 - 2008

nRanked No.1 insurance outsourcer by Global Outsourcing 100 - 2007

thnRanked as 6 largest FAO

provider globally by Everest Institute - 2007

Industry-specific multi-year

wns.com As of June 30, 2009

WNS is a leading global business process outsourcing company. Deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record enables WNS to deliver business value to the world’s leading companies. WNS is passionate about building a market leading company valued by our clients, employees, business partners, investors and communities. Our home page is wns.com.

*Revenues less repair payments

nDeep domain expertisenBusiness value focus

nOperational excellencenPartnership approach

nEnd-to-end serviceofferings

INDUSTRY FOCUSED SOLUTIONS

Banking OperationsnCheck processing nLock-box processing nACH processing nAdjustments and record

retrievals nNew account set-up and

maintenance nCredit card operations nSAR and fraud operations

Lending ServicesnLoan origination and

processing nLoan underwriting nLoan closing and funding nPost closing and

due-diligence nLoan servicing

Asset Management and Brokerage Services nAccount set-up and

maintenance nBroker and advisor

support services nCustomer service nTransfer agency related

processing nPortfolio administration nInvestment research

Banking and Financial Services Investment BankingnPitch books, company

profiles and financial analysis

nFinancial models, forecasts and updates

nResearch reports preparation and authoring

nBusiness intelligence and analysis

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Communications Customer Acquisition

n

nOrder fulfillment

nContract management

nLead generation

nOutbound sales

nSales analytics

nCross-selling and up-selling analytics

Order entry

Operations and CRM

n

nLogging and monitoring service requests

nDirectory publishing

nChurn analysis and support

nUsage analytics

nCRM analytics

nCollection analytics

nTraffic routing planning

nWeb correspondence

nNetwork utilization reporting and analytics

Inbound contact centre

Sales and Contracts Administration

n

nInside sales

nPricing and contract preparation

nSales order taking

nOrdering support

nInbound contact center

Telemarketing

Order Provisioning and Order Management

n

service delivery process creation

nOrder provisioning

nTechnical validation and support

nRejected order tracking

nMulti vendor tracking

nOrder tracking

nProactive order management

nTest delivery conformance

nBilling

nData management (forms, administrations)

New product and services,

As of June 30, 2009

Manufacturing Supply Chain ManagementnSupplier management

and analysisnSourcing supportnMarket intelligencenSpend analytics

Sales, Marketing and Customer CarenService deliverynCustomer feedback

managementnTelemarketing and inside

salesnCustomer ordering supportnMarket researchnAcquisition analyticsnRetention analyticsnMarketing effectiveness

OperationsnFault managementnChange managementnChronic and RCA reportingnSales performance reportsnStore planningnMarket intelligenceneMarketing

Shared ServicesnBilling queriesnMarketing analytics supportnBilling supportnDebt collection

LogisticsnLogistics managementnScheduling and planning

analyticsnMarket intelligencenMIS and reporting

Logistics Shared ServicesnFreight billingnFreight auditnPricing and invoicingnTariff maintenance

OperationsnSchedules maintenancenSpace utilizationnAWB manifestingnDuties and taxesnBOL processingnTrack and trace support

arrival notificationnDaily drivers logs

Sales and Customer CarenBookingsnCustomer service

Insurance Agency ServicesnLicensing and contractingnCorrespondencenRenewalsnTerminationsnCommissionsnSpecial compensationnAbandoned properties

New Business SupportnSalesnConversionnQuote acceptancenCross-selling and up-sellingnCustomer enquiriesnActuarial services nExposure assessmentnNew business data entrynRules-based underwritingnPolicy issuance

Policy AdministrationnManual remittance

exception processingnPolicy benefitsnPolicy reinstatements

and quotesnPolicy changesnInbound customer servicenEndorsementsnRenewals

Premium AdministrationnFund applicationsnRefundsnBillingnPremium mode changesnBank information changesnPremium audit

ClaimsnClaim setupnExaminationnReviewnSettlementnCorrespondencenTax compliancenFirst notification of lossnPolicyholder and broker

claim enquiriesnEngineers planningnClaim notification

processing adjustments, endorsements, and renewals

nClaim assessmentnSettlementnNegotiations and litigationnRecovery check

processingnThird-party claimsnSubrogation

Healthcare Payers and TPA

nFront end processing

nClaims adjudication and exception management

nCare management support

nBill review and re-pricing

Providers

nMedical billing and collection

nMedical coding

nResearch support and administrative support

3wns.com As of June 30, 2009

Retail and Consumer Products

Strategy Supportn

assessmentnSegmentation and

targetingnConsumer response

modeling and drivers analysis

nModeling initiative success

nBusiness and financial research

Global landscape

Decision Supportn

nTrade optimizationnPricing analyticsnShelf optimizationnVolume forecastingnMarket researchnSupply chain analytics

Market mix modeling

Management Information Toolsn

nSimulation toolsnPlanning tools

Tracking tools

Custom Analytics and Data Servicesn

nMIS and reportingnData management

- Data cleaning

- Data integration

Data-based insights

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Shared ServicesnPassenger / cargo revenue

accounting and auditing services

nCorporate finance and accounting

nTransactional accountingnHuman resource

managementnFraud prevention and

controlnAnalytics and MIS

OperationsnFare filing and loadingnRevenue managementnFares and ticketingnQueue processingnPNR servicing nCargo operations support

Platform Based Service Offerings

®nJADE - Passenger revenue accounting solution

®nVerifare - Automated web-based fare audit solution

Sales and Customer CarenCustomer servicenSales and reservationsnLoyalty program

managementnCustomer relationsnLost baggage tracing and

customer supportnWebsite navigation nSpecialty help desk

Travel and Leisure

Sales Managementn

nSales managementnAccount and contact

managementnIntegrated sales planning

and analysis

Campaign management

Meter Operations and Billingn

nManagement of prepaid accounts

nBilling of unmetered services

Customer billing

Customer Service Managementn

nService contractnComplaints and requests

managementnElectronic customer servicesnAccount managementnContract management

Service order management

Utilities and Energy

Customer Financial Managementn

collections managementnReconciliationnBill disputes and client

queries

Receivables and

Supply Chain and Distribution Managementn

managementnSales and contract

administrationnTechnical support help desknImport and export

documentation managementnFreight bill auditing servicesnProcurement support services

Order provisioning and order

As of June 30, 2009

Property LawnFreehold and leasehold

conveyancingnMortgage re-financing legal

processingnTitle checking servicesnHIP back office

Procure to Pay nAccounts payable nExpense reports nPayment processing

Order to Cash nAccounts receivable nBilling and cash applicationnOrder managementnCredit controlnCollections

Supply Chain FinancenProduct costing nInventory accountingnManufacturing accounting

Industry Specific Accounting nPassenger revenue

accountingnRevenue audit and recovery nClaims managementnLoan account maintenancenRoyalty accountingnFiduciary accounting

Corporate Functions nTreasury nCash management nFinancial planning and

analysis nTax and compliance nDecision supportnManagement accounting

Record to Report nGeneral accounting nFixed assets nTax filing and reporting nCost accounting nInter-company accountingnStatutory reporting nMonth-end reporting and

consolidation

Finance and Accounting

ChannelsnVoicenEmailnWhite mailnChat

LanguagesnEnglishn FrenchnGermannSpanishnItaliannPortuguesenNordicnDutch

ServicesnCustomer servicenCustomer complaint

resolutionnSalesnLoyalty program

managementnCollections and refundsnHR supportn Computer Aided Telephonic

Interviews (CATI)nTechnical support desknSpecialty help desk

CROSS INDUSTRY SOLUTIONS

Customer Care

Law Firm Back OfficenDigital dictation

transcriptionnAccounts payable and

general ledgernEmployee data

management and payroll

Corporate Legal SupportnContract managementnLegal researchnLitigation support

Legal Services

Personal Injury ClaimsnNew claims processingnMedical evidence evaluation n Claims settling and closing

Supplier Research and Analysis nNew supplier identification

and capability profilingnSupplier risk and financials

analysisnSupplier scorecard

compilationnSupplier normalization and

negotiation strategies

Sourcing Support and AdministrationnRFI, RFQ, RFP design and

development supportnRFI and RFQ administration

Contract ManagementnContract database

management

Market IntelligencenIndustrial reports and

updatesnCommodity market

intelligencenIndex pricingnProjections and forecasts

Competitive IntelligencenPeriodic newsletters on the

industry nPeriodic market trends

update

Procurement AnalyticsnSpend data analysis and

management, cleansing, maintaining, format conversion

nStatistical analysis and report generation

Performance ReportingnProcurement group MIS

reportingnMaterial scorecard

compilationnSavings reports

Procurement

5wns.com As of June 30, 2009

6wns.com

Research and Analytics Market Research (primary research)nResearch designnData collectionnData processingnAnalysis and presentation

Financial ResearchnCorporate finance nEquity researchnM&A researchnAnalytical support

Business Research (secondary research)nCompany researchnIndustry researchnBusiness intelligencenLibrary services

Analytic ServicesnCustomer analyticsnCRM analyticsnMIS and reportingnData management

Shared ServicesnPowerPoint chartsnMIS reportingnFinance and accountingnData management

Procurement AnalyticsnSpend data analysisnMarket intelligencenSupplier management

and analysisnSourcing support

nTransformation strategy definition and planning

n Global, multi-domain solution definition / development

n Transformation roadmap and business case development

n Program and change managementn Business case realization and validation

Transformation Solutions Consulting and Program Management Services Process and Quality Services

nQuality program strategy and establishmentnProblem definition and root cause analysisnPerformance enhancement, benchmarking,

and metric definitionnProcess re-engineering (Six Sigma, Lean)nProgram and change management

Technology Services

nProgram, project and implementation management

nSolution selection, design and architecture

nFunctional and technical consulting

nProcess design / re-engineering

nConfiguration, customization, and implementation

nInterface design, development, and implementation

nEnterprise platform integration / optimization

nSoftware upgrades, maintenance and support

nTraining and end user support

nProgram, project and implementation management

nSoftware selection, solution design and architecture

nCustom software design, development, testing

nPackage configuration, integration, customization, and implementation

nSoftware upgrades, maintenance, and support

nPlatform hosting nTraining and end user

support

nProgram and implementation management

nSolution design and architecture

nWorkflow / business rule definition and implementation

nProcess design / re-engineering

nConfiguration, customization, and implementation

nInterface / integration development

nSoftware upgrades, maintenance, and support

nTraining and end user support

Enterprise Solution / ERP Optimization

Application Development, Maintenance, and Support

Business Process Management

n Program and implementation management

n Solution design and architecture

n Analytical model definition and implementation

n Configuration, customization, and implementation

n Interface development, ETL, and data cleansing

n OLAP and report generation

n Software upgrades, maintenance, and support

n Training and end user support

Business Intelligence and Analytical Solutions

As of June 30, 2009

7wns.com

n Program and implementation management

n Office / data center design and build

n IT infrastructure and process design / re-engineering

n Network and remote infrastructure management

n Managed services / hostingn IT support / helpdesk

Infrastructure and Network Services

MANAGEMENT TEAM

Our management team is accomplished and drawn from leading global organizations. Each member

brings deep business acumen and domain expertise, helping us to grow ahead of the industry.

Ramesh Shah

Chairman, WNS Group

Neeraj Bhargava

Chief Executive Officer,WNS Group

Anup Gupta

Chief Operating Officer,WNS Group

J. J. (Eric) Selvadurai

Managing Director, Europe

Alok Misra

Chief Financial Officer

Deborah Kops

Chief Marketing Officer

Corporate Management Team

Steve Reynolds

Managing Director, North America

Ambreesh Mahajan

Business Unit Leader -Travel and Leisure Services

Arun Kharbanda

Business Unit Leader -Research and Analytics Services

Business Unit Management Team

For more information, please write to us at info@wnsgs.com

Edwin Harrell

Chief Executive Officer,WNS Assistance

North America

USA

Europe

United Kingdom

Romania

Asia

India

Philippines

Sri Lanka

Singapore

GLOBAL PRESENCE

WNS's clients are global, requiring global delivery capabilities. Our network of 22 global delivery

centers responds to needs for language, cultural alignment, redundancy and 24/7 operations.

Daniel Wollenberg

Head, Global Transformation Practice

Karthik Sarma

Chief People Officer

Arijit Sengupta

Head, Asia Pacific

Jasjit Singh Kang

Business Unit LeaderBanking and Financial Services

-

Manish Sinha

Business Unit Leader - Industrial and Infrastructure Services

Sulakshana Patankar

Business Unit Leader - Finance and Accounting Services

Sumer Shankardass

Insurance Practice Leader

As of June 30, 2009

India

United States of America

United Kingdom

Philippines

Romania

Sri Lanka

Singapore

Gate No. 4, Godrej & Boyce Complex Pirojshanagar, Vikhroli (West)Mumbai 400 079

420 Lexington Avenue, Suite 2515, New York, NY 10170

The Lodge Harmondsworth LaneWest Drayton, Middlesex, UB7 0AB

ACS Centre, Citibank Building8741 Paseo De RoxasSalcedo VillageMakati City 1227, Philippines

Westgate Park, Building H1 24 Preciziei St., 062204 BucharestRomania

HNB Towers, Level 13479, T B Jayah Mawatha Colombo 10

80 Raffles Place, Level 36UOB Plaza 1Singapore 048624

wns.com As of June 30, 2009