What were the challenges?A disparate operation, with nocentralised management or cost control

According to Head of Food &Beverages Gareth Bush at WMC, theproblem which the venue faced wasthat the existing EPoS technology wasdisparate across all of its departments.It did not have centralised data, aproper stock control system, nointerval ordering for theatres and nolink to its box office solution. This lackof control was having a detrimentalimpact on WMC’s ability toconsolidate costs and realise it’s trueprofit potential.

The Solution – pointOne EPoS acompany with ‘energy, ambitionand passion’

The venue embarked on a search for anew EPoS solution that wouldcentralise its operation and introducea high level of business control. After arigorous selection process involvingmany different vendors, WMC finallyselected a solution from pointOne.Gareth explains, “We selectedpointOne because they offered thesolution we needed, were local, anddemonstrated an energy, ambition andpassion about our business that wasnot present in the other vendors wespoke with.”

The Results – a controlledcentralised operation that hasproduced a 3% increase in Gross Profit

The pointOne solution has made amajor impact on WMC’s ability tocontrol its F&B business. Garethexplains, “The implementation ofpointOne has been a revelation. Thesystem has introduced a high level ofcontrol into our business, integratingall our food & beverage outlets into asingle process. pointOne has proved tobe highly efficient at managing ourresources, resulting in a 3% GrossProfit increase to our bottom line. Thishas delivered additional revenues forthe charity and provided a very quickreturn on our investment”.

Ensuring that the venue’s hospitality delivers a great performance

“The relationship withpointOne has been a truly

organic long-termpartnership. We are very

demanding, yet thecollaboration between thetwo organisations has met

all our expectations. Thesupport we have received

has been fantastic.”

GARETH BUSH, HEAD OF F&B,WALES MILLENIUM CENTRE

Opened in 2004, Wales Millennium Centre (WMC) is one of the UK’sleading arts centres, it promotes, creates and presents the bestinternational, national and local work across artforms, from large scalemusical theatre to opera, drama, dance, both classical and contemporary,to circus. To support its theatres, halls, studios and performance spaces,that can accommodate in total over 2700 visitors the WMC has a numberof hospitality outlets that include cafés, bars and the prestigious ffreshrestaurant that serves the finest of Welsh cuisine.

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Call: 0345 8620005 • www.pointone.co.uk • Email: info@pointone.co.uk

The key benefits that pointOnedelivered are as follows:

• Real time multi-department Stock Control solution

• Interval Ordering Solution

• Fast EPoS to deal with peak time traffic

• Integration with Great Plains / MS Dynamics forstreamlined sales and stock reporting into WMCcentral accounting package

• Handhelds with built-in interval ordering feature toenable WMC team to upsell and increase revenues

• Integration with Tessitura WMC box office ticketingsystem – allowing integration for loyalty andpromotions, online restaurant reservations anddeposit handling. pointOne queries the Tessitura DBto verify that the visitor is eligible to receivediscounts and promotions.

Summary

Gareth sums up the relationship with pointOne so far:“The relationship with pointOne has been a trulyorganic long-term partnership. We operate on a valuesbased system of improvement, inspiration andperformance and pointOne fit this model perfectly. Weare very demanding, yet the collaboration betweenthe two organisations has met all our expectations.The support we have received has been fantastic.”

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About pointOne

pointOne is an award winning supplier of easy to use, flexible and innovative EPoS tills designedspecifically for the hospitality industry. With over 900 installations, pointOne is suitable for use inrestaurants, bars, cafes, pubs, clubs, colleges and more.

pointOne's fast touchscreen tills are designed to meet the everyday challenges of the hospitality industry,and can help increase profits and reduce costs with its Stock Control, Head Office and Loyalty modules.

To find out how pointOne’s award winning EPoS solutions can help your hospitalitybusiness call: 0345 8620005 or email: info@pointone.co.uk

www.pointone.co.uk