with ai & future tech, will the service of a · alexa, play nightwish radio. i couldn't...
TRANSCRIPT
With AI & future tech,
will the service of a
TMC still be useful?
By 2021, 15% of all customer service interactions will be
completely handled by AI, an increase of 400% from 2017.
Gartner
67% of customers prefer self-service over speaking to a
company representative.
Zendesk
What are they telling us
CLIENT NEEDSThe importance of
technology
The right
technology
What are they telling us
CLIENT NEEDS
What are they telling us
CLIENT NEEDS
What are they telling us
CLIENT NEEDS
What are they telling us
CLIENT NEEDS
• Overcoming complexity
• More integrated and streamlined
• Flexibility AND User Experience
• Confidence to plan, book and travel with access to latest information
• Sustainability tools to track and offset carbon emissions
Customers say…
Who better than a TMC?
Pairing AI with IQ
Speaking of IQ
The power
of people
The power
of people
The future of
business travel
and TMCs
Travellers wants choice and user experience
Agility & flexibility are key drivers for TMC value
Standard transaction vs advice
Notice
anything
new?
